What people are saying... What people are saying... Back to profile
Michelle F is awesome . Used her twice. She answers questions quickly and is always there for customers.
Kathy O. - Oak Forest, IL | Jun 2021
The team we worked with was very knowledgeable and helpful.
Amanda M. - Chicago, IL | Jul 2021
Because I would have never gotten through this without Michelle
Brandie G. - Woodridge, IL | Jun 2021
Michelle went above and beyond the help me. She was very attentive, accessible and willing to help.
Kelly A. - New Lenox, IL | May 2021
Everything was done with excellent and professional care in a timely manner.
Gregory B. - Dolton, IL | Apr 2021
Michelle Freeman was very professional and helpful. It was very easy to get in touch with her when I had questions.
Nichole P. - Matteson, IL | Apr 2021
Michelle Freeman was on top of all of our questions and made the process smooth. She was professional and addressed any question we had. She was quick in communication as well. She got us a great rate. Thank you, Michelle!
David E. | Aug 2020
Everything was done smoothly
Barbara D. | Feb 2021
My loan VP was awesome! Michelle Freeman coached us until we were ready to buy the home of our dreams.
Michele J. | Aug 2020
Michelle Freeman has always given our family 110% with our refinancing needs
Nancy S. | Jan 2021
Amazing communication, ease of access & well versed staff
Catherine S. | Aug 2020
They care about the people they work with and are always available to address any questions or concerns.
Theodore B. | Oct 2020
My loan officer made the process of buying a house very smooth and not as complicated as I thought
Melissa B. | Dec 2020
I was informed throughout the process and my questions were answered. The people I worked with were kind and informed
Rebecca K. | Jan 2021
The company told the truth about everything.
Rex A. | Jul 2020
This is our second refinance and GR makes it so easy.
Sheryl C. | May 2020
It was PHENOMENAL...from the beginning to the end of my refinancing. I met Michelle Freeman many years ago when she worked with Chase bank and we kept in contact. I wouldn’t have reach out to Guaranteed Rate if she wasn’t working there. She helped my husband and I to purchased the property two years ago along with this refinance. She explained every step of the way, made sure the figures she quoted wasn’t misleading, and helped us save tons of money whenever the opportunity risen. She even helped us resolve closing issues and tax exemption problems. She treated me like l was a friend and I feel like a friend. There’s nothing more comforting then knowing that she got your back. Kudos to Michelle!!!
Cynthia A. | May 2020
It was easy and Michelle freeman was great to work with..
Robert V. | May 2020
Easy to work with and Michelle explained eveything very clearly.
Danielle A. | Mar 2020
Michelle made the entire process so incredibly simple that I feel like my wife and I barely had to do anything.
Joseph S. | Mar 2020
Everyone was extremely nice and helpful. Michelle Freeman answered all of my many questions in a timely manner and was always available to help.
Lauren V. | Mar 2020
All around great service - communication was timely and I never felt rushed or pressured, and everything was explained clearly from start to finish
Laura P. | Feb 2020
Michelle Freeman was the absolute BEST loan officer I have had the pleasure to work with. She’s knowledgeable, professional and courteous and made my home buying experience less stressful by communicating every step of the process with patience and vigor. I plan to send all my future Real Estate business to Guaranteed Mortgage and refer my friends and family to Guaranteed Mortgage as well.
Mashawn D. | Jan 2020
My loan officer was the absolute best ??she makes everything so smooth and follow up all the time.
Annmarie S. | Aug 2019
Michelle was absolutely amazing to work with! She made this entire process as stress free as possible. Michelle was on top of her game, very informative, attentive, and she was able to help in any way she could with all the questions we had. She put our minds at ease, and it was a great pleasure to work with Michelle. We were really impressed with the team at Guaranteed Rate. Thank you!!!
Andrew S. | July 2019
Michelle was amazing throughout this entire process during the purchasing of my new home . I have already told everyone how they should use her and Guaranteed Rate. Michelle is very well spoken and represented herself and guaranteed rate in the most professional way that I felt like she was family throughout the entire process . She was very prompt and Knowledgeable in her field of work. Thank you Michelle for everything you did for us. You were absolutely awesome.
Scott V. | May 2019
Michelle was nothing short of exceptional! Being a first time home buyer, I had many questions. Michelle always explained everything really well. I would recommend her to all my friends and family!
Egle B. | November 2018
Michelle Freeman was awesome. Very professional and wonderful person to help me with my mortgage. She would email or call me immediately when I had questions. Made me comfortable with Guaranteed Rate. She is an asset to Guaranteed Rate. Thank you.
Kathy O. | July 2018
Michelle Freeman was awesome! She made my process stress free!
Susan D. | May 2018
I didn't need to hear much about Michelle to know God wanted me have her on the team... Every step of the way Michelle was there, she understood our urgency and treated it as her own. Thank you for having such an incredible woman on your team... Tell her how great much we loved her on the team, and give her praise and financial growth, I'm sure she goes over and beyond for every client... Michelle knows Derrick isn't a writer so his trusty wife wrote this. Thanks again Michelle.... Please show her this.
Derrick T. - May | 2018
We loved Michelle, she was so easy to talk to even before I started the steps. Thank you sooooo much for being there every step of the way.
Derrick T. | May 2018
My loan officer Michelle answered every phone call, every question that was addressed, and explained everything to my understanding. Michelle is very professional, such as researching a question and getting back to me within a reasonable time frame, never did I have to ask the same question twice. Thank you for making me feel like I was your only client. You made this very personable which made me feel confident in your ability to get this job done.
JoAnn H. - Worth, IL | JUL 2016
Michelle Freeman was ALWAYS available to answer calls when I had questions, and she kept us informed about the process every step of the way and provided us with details as they came in. Rachel Reed was very quick with the correspondences when assembling everything for the loan. Not a single headache! Great experience.
Ryan H. - Flossmoor, IL | JUL 2016
" From the First meet With Michelle Freeman she made us feel comfortable and trustworthy of her she was very up front with our loan, very proactive keep in touch with us all the way through our Experience as first time home owners she was great along with Rachel Reed they are a very good team to work with In fact I've already recommended 2 other clients that looking to be first time home owner. Thank you Guarantee Rate "
Maurice W - Chicago, IL | Feb. 2016
Guaranteed Rate, Michelle Freeman and her team made the entire process go a lot smoother than I ever expected
Nectaria B. – Mokena ,IL | June 2015
Michelle worked hard to get us closed within four weeks.
Robert D. - Lavonia, GA | Nov. 2014