TestimonialsCustomer testimonials Back to profile
Mike helped me with several loan applications over the past few years for purchases that never materialized. I was glad to finally close a loan with him. The process was smooth and painless. Thank Mike!
Scott C. | April 2019
Everything with the loan process from prequalify to closing went great, the people are professionals, very friendly hard working to make sure all went smooth, they also had the best prices and rates. Thanks for all your help with our home buying experience.
Gary E. | March 2019
Thank you so much again to you and your team for the great customer service you provided throughout this process. We will definitely keep you in mind in the future and for referrals.
Brad G., March 2019
Our whole family is thrilled to be moving into our new home and we have you to thank for making it happen.
Alessandro M. | March 2019
Very efficient staff.
Shaisy P. | September 2018
It was easy and smooth transaction. I sent little effort to organize the docs needed.
Thanks!! I thank you for everything you have done for me. If I know anyone who needs a loan, I for sure will send over to your way. I am very fortunate to have someone like you to work with. I wish I could find someone like you to be part of my company! Thanks Vany
Vany W. - Chandler, AZ | APR 2017
Each and every person I worked with at Guaranteed Rate was extremely helpful and were complete experts at "hand holding" me throughout the entire process. I especially appreciated all the time spent educating me as the loan process has changed so drastically since the last time I did a mortgage. Thank you seems to not be enough.
Anna B. - Phoenix, AZ| April 2017
Great Team. Good Communication. Work with my needs & help make the right decision. This is my second home with this company. Will definitely talk to them when a am ready to buy my next house
Alfiya J. Peoria, AZ | MAR 2017
I was about ready to close on a refinance with the lender who held my existing mortgage. At the outset it seemed prudent to refinance with them since they already had much of my info. Their original disclosure seemed a little high, but at that point we were well into the process and I decided to continue with them. About 3 days before closing, they sent a revised closing disclosure statement that added more than $2000 to the closing costs. At that point I remembered that Mike Metz had done a smooth-as-silk refinance for me about 10 years ago on another home when he ran "Sunstate Mortgage". He had gained my respect then, and I trusted him based on that experience. I gave him a "panic" call to get his take on what my current lender was doing and asked for his advice. He was very diplomatic, but was quite certain he could improve on what they were offering. I also then learned that he was now with Guaranteed Rate. In short, he took my info, and in less than 3 weeks I closed with him for substantially less then my old lender had originally disclosed. So, I am delighted with Mike's personal involvement in the refinance process and was also very impressed with the other team members that
Duane C. Goodyear, AZ | FEB 2017
Very smooth process from start to finish, quick and clear communication. Easy online loan application. Courteous and professional service. Would definitely recommend.
Zillow Review - Phoenix, AZ | FEB 2017
Thank you and your team very much for working with us on this loan. It was a pleasant experience.
Nikita T. - Gilbert, AZ | FEB 2017
Mike's staff was GREAT...all of them!!!
Ed M - Palos Heights, IL | FEB 2017
Mike Metz and his team were not only very professional but compassionate, understanding on a human level, and always there for me.
Donna C. - Scottsdale, AZ | FEB 2017
Your guy's rocked! I was a stressed customer, but the Mike Metz Team saw me through everything!
Greg M. - Scottsdale, AZ | JAN 2017
I loved Mike & Team! Mike and his team were incredibly fast and knowledgeable. They responded to all of my communication ASAP(which was very impressive). I have already recommended Mike to several friends.
Christina C. - Gilbert, AZ | JAN 2017
Mike Metz and his team are truly the best-of-the-best. They were very attentive to our questions and kept us posted on the status of our loan throughout the entire process. I can't say enough but good things about them!!
Aren B. - Scottsdale, AZ | JAN 2017
Dream Team! Thank you everyone for making this all happen so quickly. I can't put in words how much it means to me. You have all been ON IT and I have nothing but incredible things to say about each of you.
Christina C. - Gilbert, AZ | JAN 2017
I would like to thank all of you for your support and communication along the way. A special thanks to Austen, Rebeica and Donna who have been wonderful people. These are the moments that makes being a Veteran worthwhile. I never get Veterans Day off so this will be a happy memory.
Scott F. - Casa Grande, AZ | JAN 2017
Everything was done online and by phone, Donna was great!
Stanley S. - Peoria, AZ | JAN 2017
The Loan Process moved forward seamlessly and with no surprises. The staff I dealt with was very professional and patient. Thank You - Richard
Richard K. - Gold Canyon, AZ | JAN 2017
Much quicker and easier than expected.
Kelly B. - Peoria, AZ | 2016
The refinance process was easy and quick. I was very pleased with my low interest rate and The Mike Metz Team was exceptional.
Delbert S. – Phoenix, AZ | DEC 2016
I'm happy I got a good rate. Glad your Fees are reasonable. Glad things worked out well.
Reynaldo C. – Scottsdale, AZ | DEC 2016
Everything went smoothly. All the staff I interacted with were knowledgeable and experienced. They were so friendly and helpful it made the experience very pleasant!
Judith S. – Phoenix, AZ | Nov 2016
Thank you very much for your team effort to get our loan funded in basically about 20 days. You really stay with your client from beginning to end; it's very difficult when you have to rely on so many different persons in the whole purchase and loan process. We are so happy we will be able to get moved in over the holiday. Thank you all for making this happen. We will always refer you to someone who needs your services and will definitely come back to you again.
Cindy K. – Anthem, AZ | NOV 2016
Mike, Kimberly, and Rebecca went above and beyond to get us a great rate and get the loan closed! I will always us their team.
Paul K. – Phoenix, AZ | NOV 2016
I know this is LONG overdue. I have been caught up with the transition from AZ to CA and been late in sending this note out. I wanted to thank you from the bottom of my heart for the promptness with which your team responded to my often "silly" questions and helped progress the closing of the house. Thank you once again and hope we connect again in the near future.
Vilayanur K. – Walnut Creek, CA | SEP 2016
The team was awesome and informative. We are very happy and grateful for the way things turned out.
Aneisha G. – Litchfield, AZ | OCT 2016
We especially liked signing all the final documents at our home. That was very convenient. We had a great experience and would not hesitate to work with Mike Metz and his team again.
Richard H. – Phoenix, AZ | OCT 2016
Everyone was very helpful, the loan process went faster than expected.
Gary E. – Glendale, AZ | SEP 2016
Guaranteed rate team was awesome! Special thanks to Kimberly and Rebeica.
Chris Y. – Tempe, AZ | Aug. 2016
I have done business with Mike for several years now and have found him and his staff to be professional, responsive, and focused on making sure I get the best deal possible.
Lisa R. – Tempe, AZ | Aug. 2016
Mike was incredibly timely, friendly, and efficient.
Alice W. – Phoenix, AZ | 2016
Guaranteed Rate was the best - they kept me informed throughout the process. They also did not wait until the last minute to request documents - once they realized something was needed they asked for it. I would definitely use them again!
Lawrence M. – Sun Lakes, AZ | AUG 2016
We did a FSBO and needed to close quickly, without the help from the professionals at Guaranteed Rate we would never have closed on time and with the loan we wanted. Thanks again Guaranteed Rate!
Brian N. – Gilbert, AZ | AUG 2016
Donna, Mike's assistant was amazing. Everyone in the Phoenix office were amazing.
Scott R. – Phoenix, AZ | AUG 2016
Mike Metz, Diana Fernandez, Rebec Romanet, Kimberly Hale, and Donna Rinaldi are a great team. Very proactive and always available. Thanks for your great service.
Wes G. – Scottsdale, AZ | AUG 2016
I always felt that Kimberly Hale had my back through the loan process.
Mark V. – Tempe, AZ | Jul. 2016
Professional staff, great follow up, good team, they cared about what they do and their customer. Thank you Michael Metz and Guaranteed Rat!
Anne K. – Scottsdale, AZ | JAN 2016
Mike Metz and his staff were efficient, patient and helpful. It had been 30 years since I last applied for a mortgage loan, and there were many changes/requirements. Mike's attitude was always positive and encouraging; that meant a lot when time crunches occurred. Everyone in the GR chain was helpful and skilled in each phase/element, even to getting me a good rate for homeowners insurance
Patricia M. | JAN 2016
Mike Metz and his group made this process the easiest I have ever done. Very stress free! Everyone I worked with was extremely helpful. Thank you all for the easiest transaction ever!
Carol G. – Phoenix, AZ | DEC 2015
Mike and his team worked with me over the phone and e-mail quickly and efficiently, even the notary guy came to my work and all the papers were signed during my 30-minute lunch break! I even cancelled the lawyer because these wonderful people took care of removing my ex's name from the title. I have told all my co-workers about my great experience with Guaranteed Rate and I would highly recommend it to everybody.
Alfiya J. – Glendale, AZ | Oct. 2015
Thank you Michael Metz for helping to get this transaction closed. Its been a pleasure working with everyone, especially everyone at Guaranteed Rate for getting this condo project accepted for financing couldn't have done it without you. You will be highly recommended!!!
Kim V. – San Diego, CA | AUG 2015
Everyone at Guaranteed Rate were stellar and went above and beyond the call if duty from my perspective. Thank you again.
Jeremy J. | Mar. 2015
I cannot thank Michael Metz enough for all his hard work, it was a great pleasure working with him and I will definitely refer others your way. Thank you so much!
Elliot W. | Mar. 2015
I want to thank Mike and his team for helping make my refinance process with a great success. Best wishes to all of you!
John A. | Mar. 2015
Fastest most efficient close ever! From Mike down, great job by the entire team.
David M. – Phoenix, AZ | Feb. 2015
The entire process was exceptional. Mike certainly knows the system, and I am grateful for what he has done for me and my family. Team were pleasant, knowledgeable, and courteous.
Richard R. – Glendale, AZ | Jan. 2015
Thank you Mike and your team, for helping me with the re-fiance and cash out. Always a pleasure to hear you on the radio. Best regards
Mike was great and incredibly helpful.
James S. -- Phoenix, AZ. 9/29/2014
I am so with the service of Mike Metz and Erica Johnson in the handling of my mortgage refinance. Their knowledge, professionalism and patience were unparalleled. Special thanks to Erica Johnson for being there day and night, keeping me informed every step of the way & answering all my questions. I am forever grateful for the hard work put in by these two in getting my loan approved. Once again thanks for the hard work and I look forward to doing business with Guaranteed Rate in the future should the need arise. Job well done!!!
What a pleasure to work with Erica Johnson. She is businesslike, efficient and personable.
Hi Mike, Erica is doing great, she's a hard worker. Hope you keep her on your team for years to come.
Every member was polite and very easy to work with. I'm so glad my son referred you to me. And I will do the same.
I wanted to personally say thank you for all your work and time you put into this closing. From the day escrow was opened, we completed and closed this file in 16 working days. You all have been very responsive and helpful on anything that was needed. Mike, you have a great team working with you. I experienced the most professional and friendly communications from everyone. I will give you the highest recommendation and am very pleased you still are personally involved just like the Sunstate days. Thanks again to everyone.
Cole W. - Realtor
Mike, We finished our loan process and would like to take this time to thank you and your team. I am amazed ! You and your team made it possible for us to refinance. Every member was polite and very easy to work with. I'm so glad my son referred you to me. And I will do the same.
Janice P., 9/17/14
Mike was great! He made it a very easy and stress free experience.
David H. -- 8/31/2014
Mike has the best follow up I've seen in a long time and really takes the time to explain things thoroughly. Thankful for the referral!
Thank you Mike!!! We are so excited! We wouldn't have been able to have this house without your help.I can't tell you what a great help you've been. Such a positive experience from the beginning.
I am as impressed with your performance and capabilities today, as I was during the first refinance I did over 8 years ago. I will be the first to recommend your team when friends or colleagues are seeking a home lender.
Thank you again for always making us feel like valued clients and for doing such a thorough job of finding a product which fits our needs so well, it seems like it's a "customized" product developed just for us.
We were very impressed by your professionalism and speed in getting the paperwork processed.
We really appreciate how responsive your team was and also the time you took to explain the processes and go over alternatives.
Samuel and Kristen M.
Thank you for all the time you have spent with me over the years in refinancing and purchasing loans. Your insight and advice have been invaluable.
Your valuable industry knowledge and experience in the mortgage industry provided us with clear information!
I want to thank you both for your help in closing at a lower interest than we originally discussed. Thanks for all your help--hope this coming year is good to both of you.
I know we probably weren't the easiest to deal with, but thank you from the bottom of our hearts for not only helping us with our mortgage but for being so professional as well!!!
Mike was accessible and helped by suggesting a number of alternative approaches we could take.
The speed of the process versus the other lender is impressive!
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