What people are saying... What people are saying... Back to profile
Everyone was extremely helpful and we are beyond grateful for the service we received!
Zakary B. - Bakersfield, CA | Apr 2022
The process exceeded my expectations. Professionalism, communication and overall experience was top notch.
Stan H. - Lexington, KY | Apr 2022
Mitch Florence, along with the other staff at Guaranteed Rate, made the mortgage application process seamless. Mitch was communicative throughout the process and went above and beyond our expectations.
Timothy C. - Lexington, KY | Mar 2022
Mitch Florence and team made purchasing a new home extremely easy and non-stressful.
Philip C. - Lexington, KY | Mar 2022
Professional, attentive, and efficient team
Mathew S. - Madisonville, KY | Mar 2022
Mitch was super helpful and his team made sure to check in at every step of the way!
Tory N. - Lexington, KY | Mar 2022
Everyone on Mitch's team was absolutely fantastic. Everyone was very responsive and always willing to help.
Deven B. - Frankfort, KY | Feb 2022
Mitch and team were top tier. Great communication and support.
Elliott C. - Harrodsburg, KY | Feb 2022
Mitch was great at every part of the process.
James C. - Kalamazoo, MI | Feb 2022
They were great and helped me the whole way.
James H. - Lexington, KY | Feb 2022
Everyone on the team was extremely communicative, supportive, informative and helpful. It made a stressful process the least stressful it can be.
Alyssa B. - Lexington, KY | Jan 2022
Great communication, very helpful
Caroline T. - Lexington, KY | Jan 2022
Mitch and his team were amazing to work with. Every step of the process was seamless.
Matthew W. - Berea, KY | Jan 2022
Excellent service from Mitch Florence. I was kept up to date constantly on the whole process. Easy application process via internet.
Angela B. - Paris, KY | Dec 2021
They made the whole process simple and fast.
Dawn R. - Louisville, KY | Dec 2021
Mitch Florence was very efficient and available to answer any and all questions
Kehla C. - Carlisle, KY | Dec 2021
Excellent service, very professional, the team was always on top of it and we never felt worried at all. We were extremely confident in their abilities and in what they were promising to deliver to us. It was clear they knew exactly what they were doing, and that was priceless to us as first time home buyers.
Tiana T. - Lexington, KY | Dec 2021
Mitch was amazingly helpful and it was the best rate we found
Tyler Y. - Lexington, KY | Dec 2021
Great service! Mitch and his team did a great job keeping us informed on what was currently in progress and what the next steps would be.
Anthony C. - Lexington, KY | Dec 2021
Guaranteed Rate personnel worked hard to ensure that the refinance process was seamless process with very little labor or stress involved. They were a very helpful and informational group.
Devan H. - Lexington, KY | Nov 2021
Very easy to work with your company. Great team. Will go above and beyond to get the job done.
Tina H. - Brandon, MS | Nov 2021
I felt like every stop of the process was explained to me in detail. If I was even the slightest bit confused Mitch or the team would reach out to me and help me. It was a fantastic experience.
John H. - Independence, KY | Nov 2021
Because this process was smooth, easy, and seamless.
Philip M. - Lexington, KY | Nov 2021
Excellent customer service and responsiveness.
Timothy B. - Lexington, KY | Nov 2021
Easy to get help and updates on. Mitch and his team were very accessible throughout the whole process
Matthew K. - Lexington, KY | Nov 2021
The service from Mitch and his team was exceptional. This is our 3rd home purchase and this was easily the best experience we’ve had.
Jonathan V. - Lexington, KY | Nov 2021
Mitch at Guaranteed Rate was wonderful and really held my hand all of the way through this stressful process.
Bridget C. - Lexington, KY | Oct 2021
We were well taken care of by Mitch & his team. The process was easy & streamlined.
Tiffaney M. - Lexington, KY | Oct 2021
Outstanding customer service throughout the entire loan process.
Dennis G. - Lexington, KY | Oct 2021
Our lender was wonderful to work with. Very helpful and always available.
Amanda J. - Hamilton, OH | Sep 2021
Full team effort. Great response time. Industry experts.
James R. - Lexington, KY | Aug 2021
The representatives from Guaranteed Rate were friendly, helpful, and patient during the entire process - especially Mitch Florence, who was there with me every step of the way! I always felt comfortable asking questions and could trust that every answer would be well-informed and transparent, but even more so compassionate and genuine toward my being a first-time buyer and newbie to the lending process. I learned a lot from this process and was engaged in a way I felt was unique to Guaranteed Rate and the quality of service you seek to provide.
Grace C. - Lexington, KY | Jul 2021
Mitch does amazing work! He made the first time home buying process for us so easy. He was wonderful and constantly keeping us in the loop. We couldn’t have had a better home buying experience! I would highly recommend Mitch to all of my friends and family.
Lindsay S. - Nicholasville, KY | Jul 2021
You guys bent over backwards to accommodate all the craziness of the last second closing changes.
Eric M. - Lexington, KY | Jun 2021
Great service. Quick action in a tight/fast moving market.
Nicolas R. - Lexington, KY | Jun 2021
Great communication to us and quick responses to inquiries.
Ricky B. - Lexington, KY | Jun 2021
Mitch was friendly and professional everything he and his team did was spot on
Jeffrey M. - Nicholasville, KY | May 2021
Excellent service, walked me through the process in detail very patiently, regular and professional communication.
Kurt B. - Lexington, KY | May 2021
Friendly, efficient people.
Barry B. - Lexington, KY | May 2021
Great service, prompt and professional
Anthony P. - Lexington, KY | May 2021
Mitch and his team were available around the clock and made sure everything was going to work out.
William H. - Lexington, KY | May 2021
Mitch and his team made the home buying process as smooth and worry-free as possible.
Deron E. - Lexington, KY | May 2021
Very smooth process, very friendly and overall an excellent experience.
Christopher D. - Lexington, KY | May 2021
I had a very good experience buying my first home.
Sandra A. - Louisville, KY | May 2021
Mitch and his staff were SO helpful. They explained everything every step of the way. As first time home-buyers there were many things we didn't know before and during this process. Mitch helped catch us up to speed and helped us to feel confident with all of our decisions.
Regan H. - Lexington, KY | Apr 2021
Mitch Florence took great care of me.
John S. - Nicholasville, KY | Apr 2021
Mitch was good to work with
Benjamin R. - Richmond, KY | Aug 2022
Good communication and fast execution.
Daniel V. - Boise, ID | May 2023
Great communication and timely with everything throughout the process.
Cory H. | Mar 2021
Mitch was awesome with working with us
Thomas C. - Lexington, KY | Jul 2022
There was clear and consistent communication about the loan process and where we were in that process.
Roger H. - Gardners, PA | Aug 2022
Mitch and his team were super helpful throughout the whole process. They were also able to secure a much lower rate for me than any other lender could when I was shopping.
Patrick N. - Nicholasville, KY | Nov 2022
Mitch and the others who assisted me were all very professional and were quick to respond to my questions.
Amy R. - Lexington, KY | Feb 2023
Mitch and his team were excellent to work with. Communication was open and responses were quick. Everything on the process was explained making it a breeze.
Kurt H. - Pembroke, NH | May 2023
I recently had the pleasure of working with Guaranteed Rate, and I cannot praise them enough for their exceptional service throughout the entire mortgage process. From the moment I reached out to them until the day of closing, their team, led by the outstanding agent Mitch Florence, went above and beyond to make the experience seamless and stress-free. Mitch Florence's expertise and dedication were truly remarkable. He patiently guided me through every step, ensuring I understood all the details and answering any questions promptly. His knowledge of the industry and the market proved invaluable, helping me secure the best possible rate for my mortgage. The entire Guaranteed Rate team was professional, courteous, and always available to assist. They provided regular updates, keeping me informed at every stage, and I felt confident in their hands. I wholeheartedly recommend Guaranteed Rate, Mitch and his team. They have earned my trust, and I cannot thank them enough for their exceptional service.
Suzanne R. - Nicholasville, KY | Aug 2023
The application process online was very easy and our mortgage broker was very responsive.
Michelle F. | Mar 2021
The transparency and communication
Katherine L. - Lexington, KY | Jun 2022
Super informative, easy to work with.
Austin P. - Lexington, KY | Jul 2022
I worked with Mitch Florence. He was always responsive and was quick to get answers.
Carole G. - Lexington, KY | Aug 2022
The process was very easy to navigate, communication was consistent as well.
Angela B. - Lexington, KY | Nov 2022
Great service. I felt like Mitch Florence was a true ally.
Christian C. - Lexington, KY | Dec 2022
Mitch and his team went completely above taking care of everything needed during the purchase of my home.
Joelle D. - Danville, KY | Jan 2023
Mitch and his team went above and beyond to get my loan processed.
Jason M. - Lexington, KY | Feb 2023
It was easy to use the technology and Mitch was fantastic.
Kelley F. - Berea, KY | Mar 2023
Everything was great. Mitch really help me through this process.
Kenwanda J. - Louisville, KY | Apr 2023
They were incredibly helpful and professional throughout the entire process. They explained any and all questions I had throughly and in a way that made sense. The process went through more quickly than anticipated which only made it better.
Rachel D. - Lexington, KY | May 2023
Mitch and team were so helpful and informative every step of the way. They made the process so easy for us.
Kelly H. - Lexington, KY | Jul 2023
Mitch, and his expert team was very quick and patient with me throughout the loan process. Could not ask for a better experience!
Benjamin F. - Sonora, KY | Aug 2023
Guaranteed Rate ensured a seamless process when purchasing our first home. Mitch Florence and his team provided us with exceptional knowledge that applies to young couples in a rapidly changing market.
Kyle S. | Mar 2021
Mitch was fantastic! We loved his attention to detail, his presentation that helped us as first time home buyers really understand our costs associated with the purchase, and the thoroughness of his team. Absolutely fantastic service!
Graham S. - Lexington, KY | May 2022
Mitch and the entire team were great from start to finish.
Bradley T. - Lexington, KY | Jun 2022
Mitch was great! Helped every step of the way.
Brianne B. - Indianapolis, IN | Jul 2022
Mitch was extremely helpful! He made sure we understood everything and answered our questions promptly. He was always just a phone call away.
Ashley P. - Paris, KY | Aug 2022
Friendly customer service, willing to work with you
Camile S. - Richmond, KY | Nov 2022
Awesome expierence with thier service
Gary W. - Lexington, KY | Dec 2022
Strong offering and easy underwriting process
Kyle R. - Fishers, IN | Jan 2023
Mitch was great and went far above and beyond to provide amazing service.
Aja G. - Lexington, KY | Feb 2023
Super responsive and helpful! Mitch helped us understand the process and was always available for a phone call.
Whitney A. - Georgetown, KY | Mar 2023
Thanks to you, we had a smooth and easy process.
Christine J. - Louisville, KY | Apr 2023
Great service from Mitch and his supporting staff
Timothy W. - Toledo, OH | May 2023
Thoroughness, professionalism, communication
Adam R. - Glen Carbon, IL | Jul 2023
The entire team was extremely helpful and efficient throughout the home buying process.
Hillary K. - Lexington, KY | Aug 2023