Naomi was fantastic. She explained everything clearly and was quick to respond to any questions that I had. I was so nervous going into this as a first time home buyer but Naomi couldn't have made it any easier!
Deven S. | May 2019
Naomi Madrid was exceptionally professional. Here knowledge and genuine spirit were critical in our journey as first time home buyers. In a business where integrity can’t always be taken for granted a person of character like Naomi stands out. You got our business because we wanted to work with her, and we intend to work with her again next time we need a home loan
Brett M. - September | 2018
Naomi was great! Made closing effortless on my part with no surprises. Already started giving her number to anyone talking about buying a house.
William B. - August | 2018
Naomi was exceptional! She went above and beyond and was always readily available for all of our questions and concerns! Lynn also help us through the process and made sure we knew every step along the way and was extremely pleasant to work with!
Megan P. | July 2018
Naomi was great! I was referred to her by my brothers! And she worked with me and my busy schedule!
Sarah H. - May | 2018
Naomi Madrid is wonderful to work with! This is the second time she has assisted me with a home loan and I would use her again! I have already referred my brother to her. Her team was helpful and made the process understandable. Thank you!
Carrie D. - 6/5/2017
Naomi was very patient and kind. All this new Docusign stuff was real helpful. She did everything to make it smooth. A big thank you to the entire team!
Myrna A. - 6/5/2017
Naomi was very helpful with any questions that we had. I was very appreciative to have her help us in buying our first home!
Casey D. | 02/24/2017
Naomi was so easy to work with. She was very clear and concise. We had a lot of questions and no matter how insecure we felt about asking she always had a quick answers and explained everything so we understood. I would give Guaranteed rate to anyone I know looking to buy.
Keith B. - 11/14/2016
Naomi and her team made the whole home buying experience easier than I ever imagined. While being very professional at all times, they were also compassionate to my anxieties and kept me calm through the process. Helped me understand the need for all the paperwork and explained the short delays. Would I use Naomi again? YES and I have suggested my son and daughter-in-law use her in the future.
Katherine V. | October 2016
Naomi and her team were very accommodating to my needs and concerns during the loan approval process. Smooth sailing!
Persian M. - 9/22/2016
Naomi was awesome to work with. She always took the time to explain everything and never made you feel like your question was wrong when you ask it. She was always cheerful, always returned your call and was never rushed with you. She always took the time that was needed to explain everything in detail. I will always do my business with her. She made it a great experience.
Naomi went above and beyond her duties to help us and give us peace of mind during an extremely stressful selling process. She was not involved in our sale at all, but took the time to get involved on that end and explain to us what was going on, and why certain things were happening. She even called me late in the evening on her own time to calm me down during one particularly stressful period. I would without a doubt recommend Guaranteed Rate and especially Naomi to anyone looking to purchase...
Jason R. | 08/24/2016
Our loan officer, Naomi Madrid, always made herself available whenever we had questions. It was like she was our on-call mortgage doctor. In all seriousness, we couldn't be happier with the process, start-to-finish. We showed up for our closing and everything was in order and waiting for our signatures. There were no surprises, except for how painless everything was. All we can say is "thank you", and we will continue to recommend Guaranteed Rate and Naomi Madrid without hesitation.
Lauri R. – 6/28/2016
Naomi and her team made our process very easy. They were very informative and helpful even when we had a personal issue arise. Overall a great job and great experience.
Kevin M. – 6/17/2016
I would absolutely come back and work with Naomi again. She made the process smooth, I was comfortable working with her and she was dedicated. I don't feel like we would have gotten the house of our dreams if it weren't for Naomi.
David F. – 4/28/2016
My loan officer Naomi Madrid was amazing. She stayed on top of everything, and made the process very fast and easy.
Joshua S. – 5/19/2016
Naomi Madrid is amazing at her job! And as a person she is wonderful! She was amazing and helped so much from beginning to end. I don't trust many but instantly I felt like I could trust her and I'm glad I did. She helped my dream come true of owning my beautiful home. She would help all hours of the day which is something most don't do. And at signing she gave me my first house warming basket something unexpected but very much appreciated, she goes out of her way to make sure her customers are...
Heather B. – 4/8/2016
Our loan officer Naomi Madrid helped us get our credit rating up so we could purchase a home. She gave advice on paying down debt and worked with us over 6 months from paying down debt all the way through closing on our loan. We are very happy with our loan officer and team. They made home buying easier for us.
James B. – 5/12/2016
Naomi was great!
Jerri R. – 4/6/2016
Thank you Naomi for all of your hard work! You were a pleasure to work with and we appreciate all you did for us. You made this entire process smooth and easy.
Frank L. – 3/28/2016
We were referred to Naomi by a relative and could not have been happier with her assistance. When we first came to her our credit was not up to an acceptable level, with her advice we were able to work with a consultant and improve our credit to qualify for a loan. During the whole home buying process she maintained contact and provided prompt responses and updates. We have already recommended her to some of our other friends who are considering getting a loan to buy a home.
Joshua H. – 3/25/2016
Naomi did an excellent job and was so professional and caring. She was on top of everything and knew what the underwriters would need to make the loan process go smooth with no complications. I thought purchasing a home when we still lived in another state would be stressful but Naomi and her team made it so easy. She even found a great real estate agent for us who was amazing. I will definitely be recommending her to anybody that is looking to purchase or refinance. Very pleased!!!!
Brian C. – 1/29/2016
Naomi Madrid was a great help through the entire process. I always felt that she had my best interest in mind.
Keith H. – 12/18/2015
Naomi did a great job!
Tiffany M. – 12/3/2015
I think Naomi Madrid did a fantastic job. I really thought Cindy and Katie were great too. I really appreciated the patience with all my questions and worries. This is the first time I have had to do this so was very grateful for all their help in answering my questions and concerns.
Robert D. – 11/24/2015
Our loan officer Naomi was a big help, answered questions when we needed help, kept us updated, polite to work with, and understands the importance of insuring our closing was smooth and no surprises. We enjoyed working with Naomi.
Carl C. – 11/12/2015
Naomi is absolutely wonderful as well as the staff that made sure my documents for funding were in place and there were no issues at or near closing. I worked closely with Naomi and she made the whole house buying process easy.
Bobby R. – 10/29/2015
Naomi is the best!!! We have used Naomi to purchase 3 homes and somehow gets better and easier to work with on each one. Not only is she great during the home buying process but she makes herself available to help when advice is needed. When it comes to home loans I can't imagine anyone that is more knowledgeable and trustworthy than her.
Robert W. – 11/2/2015
Naomi was very professional she explained clearly what we needed to know and got the loan to fit our needs. We felt comfortable, confident and not like just another loan but that she really cared for our family and our needs to make this stage of building new construction less stressful.
James D. – 10/28/2015
Naomi Madrid was awesome!! From start to finish she made me comfortable and confident while going through the loan process. We recommend her to our friends, family and associates.
Douglas W. – 9/25/2015
Naomi was a great help with everything. She is very good at her job. Made it so easy to understand things. Thanks to everyone involved. Very pleased.
Deborah C. – 8/4/2015