My loan officer and her team were amazing. They made everything so stress free and the process was smooth!
Brandy A. | June 2019
The process was easy and moved along without my input. Every person was knowledgeable and I like the pod concept as that helped to answer any questions without having to figure out who.
Leslie B. | May 2019
Natasha and her team are amazing. They worked with me from January-May to ensure that I was able to get approved for the loan that allows me to move into my first home this coming weekend. I am forever grateful for the late nights and early mornings they put in on my behalf. I can’t thank them enough for a job well done!
Natasha R. | May 2019
Natasha Robinson and her team were very responsive and provided me with all of the support that I needed during what can be a stressful process. They answered all of my questions and got me to the closing table in a month. I would recommend her without hesitation.
Natasha K. | May 2019
Very professional staff, always willing to go the extra mile to satisfy there customers, Thanks everybody at Guaranteed Rate!!!
Willie F. | May 2019
Based the professionalism, response time, customers service and other aspects I have already recommended Guarantee Rate to family.
Warren P. | April 2019
The entire team was very friendly, professional, helpful, and goal driven. They assisted me every step along the entire process, made it convenient even while I was working, and exercised patience and remained steadfast during my frustrations over the constant and tedious paperwork. Will highly recommend Natasha Roberson, and Guaranteed Rate to anyone I know who's ready to purchase property.
Tremmel B. | March 2019
Working with Guaranteed Rate was a blessing. They were very professional in the entire process. They were very friendly and truly cares for their clients. It was truly a blessing working with the team.
Luis G. | March 2019
Very great experience, I’ve recommended you guys to a lot of people.
Durell D. | March 2019
Guaranteed Rate rescued my family and I from our dream to become a home owner. Our lender stepped in a salvaged our loan process which experienced its ups and downs.
Wanda W. | February 2019
Natasha and her team are the best! In addition to Tasha..... Nita, Paul & Makena were extremely helpful. They were transparent, professional and made this process stress-free. I'm very happy with the service I received.
Chrislin H. | January 2019
I love Natasha and her team they will be hearing from me again soon
Joshua H. | March 2019
Natasha Robinson and her team were AMAZING. They made the process very simple to navigate. I would work with them again and again and will send any and all referrals their way.
Shana P. | February 2019
Natasha Robinson and her team were phenomenal throughout the loan process and gave great insight whenever I had a question. If I’m able to use Natasha’s team again, I will definitely be using Guaranteed rate again. Hopefully, all other loan officers are as knowledgeable and accessible as Natasha and her team.
Adan G. | February 2019
I had an extremely pleasant experience with Guaranteed Rate, Natasha Robinson and her entire team. Natasha and her team were kind, respectful, exerted much enthusiasm, responded quickly and worked diligently to meet deadlines and exhibited the utmost professionalism. I would most certainly recommend Natasha Robinson of Guaranteed Rate, without hesitation.
Jeannette J. | January 2019
Natasha and her team was amazing. They were prompt with responses and made obtaining the loan easy and stress free.
Terrell T. | December 2018
Niya Irving and Natasha Robinson were Great! Extremely professional, Understanding and Caring. Appreciate them for helping me achieve a life-changing experience, thank you!
Cory B. | November 2018
Natasha Robinson and her entire team were there from day one til closing. Each and every member was very professional and made sure I understood the process from start to finish. The transition from the loan application to the day I sat down at closing went smooth. When we ran into a few obstacles, other options became available, and the team made it happen. Thanks so much!!!!
Orlando L. | October 2018
Natasha and her team exceeded our expectations!!!! I would definitely spread the word about the positive experience of working with Natasha. Thank you
Quintin S. | October 2018
Natasha was my loan officer and she was straight forward from the beginning and her team made it happen for me. Now I own a property in the thrive zone, what I was paying for rent now I own including taxes and insurance and I’m receiving rent from the tenants. I AM VERY HAPPY WITH THE SERVICE!!!!! Thank you Guaranteed Rate.
Derrick E. | September 2018
Guaranteed Rate, Natasha Robinson and Team were excellent! Communication and delivering loan on time were great.
Shalonda G. - September | 2018
The people there are great!
Gwendolyn W. | August 2018
I thought that Natasha and her team were very professional, organized, and knowledgeable. They guided me through this process without any error or confusion. They were patient with this whole process, which strengthened my faith that it would happen. Thank you very much Natasha, Josh, Paul, Makena, and anyone else who help me at Guaranteed Rate.
Devenless W. | August 2018
Natasha is incredible. She is sharp, accommodating (with my endless questions), and great with managing her team. If something isn’t in on time, she personally works to make it happen. I couldn’t wish for a better loan officer. This is my second loan with guaranteed rate, and I hope to work with Natasha and Guaranteed Rate again in the future.
Diamond G. | August 2018
My loan officer, Natasha Robinson, and her assistant Ailed Torres, both were extremely supportive and patient. As a first time homeowner, this team is perfect, and I couldn’t have asked for anyone better. My process was efficient and professional.
Theresa J. | July 2018
Guaranteed rate is the best!
Zerrick H. | July 2018
The team I had worked really hard to get me to close due to some difficulties! They were really good!
Debra C. | May 2018
Great communication and friendly service !! Kept me informed through the whole process.
Timothy W. | July 2018
Natasha Robinson and her staff were excellent and hands on. I am happy
Briscoe W. | July 2018
Natasha Robinson was great source of information and awesome to work with. She helped me through the process and made the process very easy and smooth.
Shamiyah C. - June | 2018
My experience with Guaranteed Rate was excellent. Mrs ROBINSON made it very clear to is all the different types of loans we could take advantage of. I thank her and your company.
Ronald R. | June 2018
Umar I. | June 2018
They were very helpful.
Charles L. | May 2018
Natasha Robinson, Makena Levine Paul Delles and all of the team players did a dynamite job!! I will definitely use them in the future and have already made recommendations. They were efficient, cleared up any questions immediately and they were ALWAYS accessible!!! They were VERY clear about the process and their turn around time was phenomenal!!! I couldn't believe how quickly they got the job done!!! I am amazed and deeply moved by their work because my case was very time sensitive which...
Jillian L. | May 2018
I would do more business with this company get experience and very professional people with class thanks again.
SHENAYAH H. | May 2018
The team was amazing and very professional at all times. No matter what set back we might have had they always assured me that every thing was ok and made me feel comfortable as a buyer. Thank you for your hard work!
Jerry M. - May | 2018
I'd like to express to the team of Natasha Robinson, and Loan Coordinator Marla Brown, how this experience was handled in a very professional manner. This experience by far has been the best experience I've had in dealing with a project of this magnitude. Hands down by far the best with a mortgage lender. Great Team work !!!
Christopher G. | April 2018
The process was simplified and even expedited, especially due to my loan officer, Natasha Robinson. She answered my questions, returned calls, and was very good about facilitating the loan.
Christopher M. | April 2018
GR made the loan approval process quote simple with the Transfersafe website and constant communication with me throughout and availability to answer any questions I had.
Kenneth C. - February | 2018
Great experience, knowledge reps, fast and painless
Eric O. | February 2018
Natasha Robinson was extremely helpful and moved super quick. She was able to book my loan in 10 business days from start to finish and helped save my deal! Will certainly do more with Natasha and her team.
Andrew B. | February 2018
I was very happy with the time that was taken to explain things that we didn't understand. I was satisfied with the response in answering our questions via phone, text and / or email. Customer Service is Everything!
Rolanda T. | January 2018
Natasha Robinson and her team were EXCELLENT which made my first experience a pleasure. Natasha was there every second to help answer questions or put my mind at ease. Communication from everyone was excellent! Will definitely work with Guaranteed Rate again. THANK YOU!!!
Aneisha S. | January 2018
Natasha Robinson was amazing. I tried to deal with 2 other banks for a loan and the experience was not as good. I was able to always get in contact with Natasha and she was always available for me to talk to her.. well done!!!
Michael R. | December 2017
Great customer support, fast service, real-time feedback. Would recommend to everyone!
Messekede Montchebi, Chicago, IL
This whole process was smooth from the beginning to end less stressful than the last loan company we went through before Natasha Robinson and her team were very helpful and attentive through everything they responded to questions and our needs very quickly. I definitely will be using you guys again Thanks for everything.
Keith Russell, Chicago, IL
From the very beginning, Natasha Robinson demonstrated professionalism, confidence and integrity. I felt she had my best interest at heart. She was relentless in obtaining information and making things crystal clear to me. Thank you Guaranteed Rate for having the insight to partner with such a remarkable individual.
Lynn Wright, Chicago, IL
Natasha was amazing to work with. She was very helpful and was prompt when responding to any questions or concerns we had. We never imagined getting this far. Natasha helped us make this possible! We couldn't have done this without her.
Dorothea J. | October 2017
Natasha was amazing. Her communication and knowledge of this process simply made it easy compared to purchasing my first home. I couldn't believe after submitting docs how quickly I was approved. Almost did not believe it! THANK YOU GREATLY to Natasha and team!!
Ashley J. | October 2017
An awesome experience. Natasha and her team was the best.
LaTosha L. - Chicago, IL
Natasha and her entire team were wonderful, professional, fast, and efficient!!!!
Lola H. - Chicago, IL
You guys made my experience a very great one, I have been recommending Guaranteed rate to everyone. Thank you so much.
Ieasha C. | August 2017
Natasha Robinson is definitely an asset to Guaranteed Rate, she is passionate about what she does and always goes the extra mile to ensure a smooth loan process. The rest of the Guaranteed Rate team are also to be commended.
Janice J. - July | 2017
My wife and I were a little overwhelmed at first but Natasha Robinson helped us by reassuring that everything would be ok. She made the process easier for us and we really appreciate the hard work late nights and dedication she displayed to keep us on track step by step, all the way to closing. I am truly grateful! Thanks for everything Natasha Robinson. My wife and I are looking forward to doing business with you again in the future
Keith B. | 07/18/2017
My loan office Natasha Robinson was very knowledgeable, hands on and was able to get me a GREAT RATE. :).
Rhonda B- Chicago, IL
Natasha was the best. Quick to the point and got the process rolling fast.
Oluwakemi A- Chicago, IL
Natasha Robinson is absolutely amazing. Her knowledge of mortgage programs and options is unprecedented. Natasha streamlines the mortgage process, which can be quite confusing and challenging. She kept an open line of communication with me, so that I always knew where we were in the process and what the next steps would be. Natasha made my dream of owning this amazing home come true expeditiously. I will certainly refer Natasha and utilize her in the future for all of my mortgage needs. She is...
Jennifer B. | Chicago, IL
Everyone worked as a team, always available, return calls in reasonable time. Very knowledgeable and helpful from start to finish.
Sirena W. | 06/01/2017
It all worked out, so I'm happy. Natasha was effective and efficient.
Ayanna C. | 05/08/2017
Natasha Robinson my loan officer was there for me the whole time when every I needed her. She and her team made this process as easy as it can get. I was told by my friends I was lucky I told them no I had a good team that my loan officer surrounded me with. The icing on the cake was when my realtor told me that loan officer normally doesn’t come to the closing but she was there. I truly thank Natasha Robinson.
Lavaric W. - Chicago, IL
"The entire Guaranteed Rate team I worked with was helpful and professional and made my loan process move smoothly. Thanks to the entire team!”
Shelia A. - Chicago, IL
Natasha Robinson and her team made this process seamless! Her knowledge of this field is extensive and it really helped move the process along smoothly. I would definitely recommend GR to friends. Natasha and her team have already closed deals for friends I have recommended to her. Thank you! Best loan experience I've had thus far.
Tiana M., Chicago IL
Natasha and her team were fabulous!! They were friendly, professional. efficient and went above and beyond for us. We had to switch lenders and Guaranteed Rate got it done. Thank you for making us first time homeowners!!!
Ashley H. - Chicago, IL
I would like to commend your Lending officer Natasha Robinson. She helped me through a very difficult transition, I will highly recommend Guaranteed Rate because of her and the crew that helped me through my purchasing my unit. I'm very happy with the outcome. Thank you!
Gail H. - Chicago, IL
Getting a loan through Guaranteed Rate was a dream come true. My loan officer made me feel very confident throughout this whole process. She was patient, understanding, and considerate. I would like to thank you guys for for all of your support!
Areka W. - Chicago, IL February | 2017
Natasha Robinson and staff were extremely polite and responded to my questions (even the dumb ones) quickly and thoroughly. Very good experience!
Janis M., Chicago, IL
I just wanted to say thank you for taking such great care of our client, Joseph G. You were very patient, understanding, thorough and most importantly professional throughout the process. This was not an easy loan to close but I am grateful that Guaranteed Rate found a way to see it to the closing table!
I look forward to working with you again in the near future.
Caroline O., Independent Broker
Natasha and team were amazing, helping us close quickly. The professionalism she and the team demonstrated was unparalleled. I will definitely go to Natasha for my mortgage needs in the future!
Malcolm A., Chicago, IL
You guys were quick and efficient I would recommend you to anyone that is looking to refinance. Thank you for everything!
Joaquin Z., Chicago, IL
It was such a pleasure working with Natasha and her team. They made it so easy for me to obtain my home loan. When I thought there was no hope Natasha made me feel different. Thank you!
Kimberly S., Chicago, IL
Everyone was great especially Natasha and Makena, but everyone was great. Thanks for everything!
Sheila S., Chicago, IL
Natasha was on top of everything. She was very professional and knowledgeable. I would definitely use Guaranteed Rate again.
Serrater C., Chicago, IL
Natasha was very helpful through my home buying process, being that this was my first experience with buying a home. She answered all of my questions and further explained all uncertainties. She and her entire staff always responded in a timely manner, and even addressed my after hour calls and emails. To top it off, they were very personal throughout this entire process, and I appreciated that so much.
Jasmin W. - Chicago, IL
My loan representative, Natasha Robinson was a true joy. She explained everything thoroughly, and helped me very patiently all throughout the process.
Jennifer K., Chicago, IL
Natasha and her Team made me feel like family.
Tiana H., Chicago, IL
This was one of the best experiences I have ever had when conducting business. Natasha was great, always accessible and explained the process every step of the way. She worked extremely hard and always kept me in the loop about any perspective setbacks and additional potential credits. It was a very pleasant experience!
Kenyon G., Chicago, IL -8/11/16
Natasha Robinson was phenomenal! She was extremely efficient and professional. She was always available for questions or any concerns. The loan process was very easy and very fast. Without Natasha and Guaranteed Rate I do not think we would be living in our dream home. Thank you to Natasha and her team.
Nabulungi P. Chicago, IL
Natasha and team were efficient. It was a pleasure working with organized professionals. I will definitely recommend Guaranteed Rate to my friends!
Catina S. Chicago, IL
Natasha Robinson was able to get my loan approved in less than 3 weeks after I had gone to 3 previous mortgage brokers! Natasha was very professional, knows what is needed to get your loan approved and manages your expectations very well. Thank you Natasha and Guaranteed Rate for helping me to purchase my new home!!
Milton B., Chicago, IL
Natasha Robinson was great to work with during my loan process!
Cesar R., Chicago, IL
Natasha was amazing! I would not have completed this process without her and her guidance. She answered every question and is very customer service-focused. I will definitely do business with Guaranteed Rate in the very near future because of my experience with Natasha. I am now an African American millennial woman, first-generation, first-time home buyer and she (and Guaranteed Rate) made that possible!
Diamond G. - Chicago, IL
“Natasha and her team made the process easy. Everyone was very helpful and pleasant! I would definitely use their services again in the future!”
Nanaia K., Chicago, IL
Natasha Robinson! Omg keep her and have her train your new officers. She was phenomenal start to the very end. I had a very difficult seller and complex deal. She answered all my questions and was able to walk me and my family through every step. I never felt like I was bothering her. Hands down would recommend do her and her whole team anytime someone is looking for home loan products
Tracie C. - Chicago, IL | Jan. 2016
During my time trying to obtain a home I had 3 loan officers including Natasha Robinson. I first started the process with Guaranteed rate and was very dissatisfied. I later changed loan companies only to be denied a loan by a company that did not follow through on anything promised and was about to give up. When I can back to GR I was apprehensive, but Natasha and her team are extremely professional and know what they are doing! They are extremely responsive and I couldn't have been any happier...
Roberto R. - Chicago, IL | Dec. 2015
Natasha was willing to research products for down payment assistance even though I closed a 203k loan. I can honestly say that the entire team worked cohesively to help close my deal! They were superb! I would recommend Guaranteed Rate to anyone trying to close a renovation loan--very quick and very knowledgeable staff. Very impressed.
Ashley L. - Chicago, IL
Natasha’s friendly customer care and dedication of getting the job accomplished impressed us the most.
Helen D. – Chicago, IL
Natasha was phenomenal from the start to the very end. I had a very difficult seller and complex deal. She answered all my questions and was able to walk me and my family through every step. I never felt like I was bothering her. Hands down would recommend her and her whole team anytime someone is looking for home loan products.
Tracie C., Chicago, IL
Natasha Robinson was the best loan officer I ever had. She pays attention to every details and keeps her clients in the loop every step of the way.
Jennifer J., Chicago, IL
The team that worked with us to get our loan were very professional and efficient. Natasha R. and Paul D. were very specific with us regarding what documents were necessary in order for us to obtain a loan. They always made us feel comfortable and we knew if we had questions that we could ask them. Because of Natasha's knowledge, diligence and professionalism, I will be sure to recommend Guaranteed Rate to those I know. I’m so pleased to have worked with you!
Thomas M., Chicago, IL
“During my time trying to obtain a home loan, I had 3 loan officers. Natasha and her team are extremely professional and know what they are doing! They are extremely responsive and I couldn't have been any happier with the service I received. Thank you for making our dream a reality and getting our family into our new home in time for the holidays!”
Roberto R., Chicago, IL
“Natasha Robinson is amazing! She worked so hard around the clock for me and my family so that we could close in short period of time. She was very competent, professional and easy to work with. I felt like I - along with my needs and wants mattered to her.”
Glen M., Chicago, IL
Natasha was very helpful from start to finish. She was able to get my loan CTC within 10 days. I highly recommend Guaranteed Rate!
Tirell H. - Chicago, IL