What people are saying... What people are saying... Back to profile
Professional approach. Frequent, and timely communications. Very clear communication on the process and timeline. Personal approach - introduced the team members I would be working with. Seamless and smooth hand-offs from one team member to the next during the entire process. Great follow-up. On-line portal made it easy to transfer documents. Competitive interest rates.
Samuel R. - Grosse Pointe Farms, MI | Apr 2022
It was extremely easy, simple process and turnkey for me, and the team was spectacular.
Anthony B. - Grosse Pointe Park, MI | Apr 2022
Very efficient, polished. Responsive.
Christine P. - Amherst, MA | Apr 2022
Everything was so well organized from start to finish and everyone we worked with was extremely helpful.
Adam P. - St Clair Shores, MI | Apr 2022
Everything was extremely prompt and seamless from start to finish to meet the needs of my loan process. The teamwork was very evident as to how they can be so efficient!
Sheree N. - New Orleans, LA | Apr 2022
Excellent service, smooth transaction, and Nathan always exceeds expectations
Thomas A. - Grosse Pointe Farms, MI | Apr 2022
The whole team did a wonderful job.
Renee P. - St Clair Shores, MI | Mar 2022
I have dealt with Nate in the past and he does an excellent job. Very thorough and on top of task at hand. Also I like the team effort that was used throughout my mortgage.
Timothy N. - Grosse Pointe Woods, MI | Mar 2022
quick response, quick turn around and easy to communicate with.
Alison H. - Grosse Pointe Farms, MI | Mar 2022
Quick and easy and caring service
Andrew W. - Grosse Pointe Farms, MI | Feb 2022
Excellent customer service, great people, helpful, strategic.
Mark R. - Grosse Pointe Farms, MI | Dec 2021
Prompt responses from all employees
Robert B. - Grosse Pointe Shores, MI | Dec 2021
Great customer service, very flexible and smooth process. Very timely communications.
Dennis C. - Grosse Pointe Farms, MI | Dec 2021
Very professional, timely, good communication
Jeffery M. - Grosse Pointe Farms, MI | Dec 2021
Very communicative team and quick to respond.
Gordon B. - Grosse Pointe Park, MI | Dec 2021
Great contact throughout process
Adam T. - Grosse Pointe Woods, MI | Nov 2021
Nathan and the were very helpful and answered my numerous questions
Sherry B. - St Clair Shores, MI | Nov 2021
They made the process easy. solid communication
Paul D. - Rochester, MI | Nov 2021
Good information about the differents steps in the mortgage application.
Hernando L. - Farmington Hills, MI | Nov 2021
Did a phenomenal job. Very helpful and professional throughout the process.
Michael D. - Grosse Pointe Park, MI | Nov 2021
Reliable and responsive service from mortgage officer
Anthony G. - Grosse Pointe Park, MI | Nov 2021
Nathan and his team moved the process along as quickly as one could expect. Everyone was pleasant.
Trevor S. - Grosse Pointe Farms, MI | Oct 2021
Ease of communication, professional staff.
Adrienne N. - Grosse Pointe Park, MI | Oct 2021
They worked very hard to close our mortgage
Gregory B. - Honolulu, HI | Nov 2021
Nathan Steiner was great to work with.
Roger P. - Grosse Pointe Farms, MI | Sep 2021
Great and timely customer service
John B. - Grosse Pointe Farms, MI | Sep 2021
Guaranteed rate was wonderful.
Deborah B. - Grosse Pointe Farms, MI | Sep 2021
Fast and easy refinance. Staff is very friendly and the process was great!
Erin R. - Grosse Pointe Farms, MI | Sep 2021
Easy to communicate and get answers
Peter F. - St Clair Shores, MI | Sep 2021
Very attentive and fast responding to my application.
Glenn S. - Grosse Pointe Park, MI | Aug 2021
They went above and beyond in every facet of my refinancing.
Marc A. - Grosse Pointe Farms, MI | Aug 2021
The team was efficient, knowledgeable, and went over and above to make sure my mortgage acquisition process was complete.
Judith C. - Harrison Township, MI | Aug 2021
Excellent service. I am a repeat customer. Very responsive.
Deborah P. - St Petersburg, FL | Aug 2021
Nathan and his team were communicative, easy to work with and put up very graciously with all of our questions!!
Jason T. - Chicago, IL | Aug 2021
Nathan is a mortgage pro and past experience working with him.
Brian C. - Clinton Township, MI | Jul 2021
Nathan is easy to work with!
Erin W. - Grosse Pointe Park, MI | Jul 2021
They did everything they could to make sure I closed on time!
Kelly C. - Grosse Pointe, MI | Jul 2021
Professional, courteous, easy and responsive.
Jeffrey T. - Pacific Palisades, CA | Jul 2021
Easy to work with, professional, good communication, friendly.
Jessica M. - Grosse Pointe Farms, MI | Jul 2021
Nathan Steiner is a genuine and kind person. He is smart and explains things clearly - he has a great team as well.
Julia B. - Grosse Pointe Farms, MI | Jun 2021
Great service. The team was responsive and answered all of my questions in a timely matter.
Lynn B. - Grosse Pointe Woods, MI | Jul 2021
Consultants guided me every step and made this a relatively easy process.
Karen L. - St Clair Shores, MI | Jun 2021
Nathan and his team were incredibly helpful and made the entire process of obtaining a mortgage simple and painless!
Shannon B. - Grosse Pointe Farms, MI | Jun 2021
They are responsive, knowledgeable and efficient
Judith V. - Grosse Pointe Park, MI | Jun 2021
Fast service and turn around time Easy process
Anita R. - Grosse Pointe Woods, MI | May 2021
Highly responsive staff with a one-stop shopping format
Michelle M. - Germantown, MD | May 2021
How easy it was to get a mortgage and close on it.
Pamela S. - Grosse Pointe Park, MI | May 2021
They amazingly pulled my mortgage through to close in 1 week!!
Matthew R. - St Clair Shores, MI | May 2021
The Steiner team works fast, they are efficient, and make for a very smooth process. They are mortgage wizards.
Benjamin A. - Rochester, MI | May 2021
Exceptional Service by the entire team
Joseph R. - Grosse Pointe Farms, MI | Apr 2021
Nathan and his team always felt available and would answer all of my questions ASAP. They did everything to get me cleared to close way before when I expected to be.
Jeremy B. - Saint Clair Shores, MI | Apr 2021
Nathan Steiner and his team were fantastic to deal with.
Kevin K. - Grosse Pointe Woods, MI | Apr 2021
Awesome service, quick response and completely transparent about everything!
David L. - Grosse Pointe Woods, MI | Apr 2021
Professional, efficient, great customer service, and excellent rates
Mary N. | Mar 2021
Great communication and knowledgeable team.
Sonia E. | Mar 2021
Terrific service, communication and timeliness
Jeffrey S. | Mar 2021
Competitive rates; easy-access website / online portal for document sharing, professional staff and knowledgeable staff, consistent and clear communication throughout the entire process; prompt follow-up on questions
Samuel R. | Mar 2021
Very nice receptive people
Francis S. | Feb 2021
Very good service and we trust Nathan Steiner
Paul M. | Feb 2021
The process was straight forward, service was excellent and professional.
Taylor D. | Feb 2021
The process was easy and done mostly online. Any questions I had were answered immediately.
Wendy B. | Feb 2021
The entire process was super smooth and took almost no time at all.
Brandon G. | Feb 2021
Outstanding service from Nathan Steiner!
John C. | Feb 2021
Nathan was extremely professional & prompt
Gregory R. | Feb 2021
Nathan Steiner and his team at Guaranteed Rate made both the purchase and refi process a breeze. They are professional and knowledgeable and I would use them again or refer them to family, friends or clients.
Lara M. | Feb 2021
Made it very easy to get my loan processed
Marc R. | Feb 2021
I am self-employed and Nathan made the process fairly easy.
Nanci B. | Feb 2021
Good experience though the entire process
Gregory W. | Feb 2021
Excellent process and Team.
Kathleen S. | Feb 2021
Very responsive and quick closing.
Rosemary T. | Oct 2020
Efficient , very timely in responses.
Jeffry K. | Feb 2021
It was a very quick, hassle free process. The team members were helpful, quick in responding, and made a potentially stressful process easier than I thought it would be.
Warren D. | Oct 2020
They did a great job and were easy to work with.
Jean Paul H. | Dec 2020
They were helpful and answered questions when we had a ton.
Sarah Z. | Oct 2020
Nathan and his team were great every step of the way, and were able to get me my closing date even sooner than expected!
Benjamin H. | Dec 2020
Nathan and his team were nothing but kind, courteous, and willing to go the extra mile for Courtney and I! They quite literally took the time to explain every step of the refinancing process and made sure we understood every single detail. All questions were answered promptly and with respect. The team was extremely fast in getting us to closing!
Jonathan V. | Jan 2021
Great team, fast and courteous service, very knowledgeable.
John H. | Oct 2020
Getting my refi was efficient and fast and I know Nathan Steiner and would recommend him to my friends.
Sheri K. | Dec 2020
This was the easiest process I've ever had when refinancing.
Laura W. | Oct 2020
Everone was willing to answer any and all questions.
Robert E. | Nov 2020
Because you guys do great work!
Michael D. | Jan 2021
Already refered a friend. Great POC and great team working behind Nathan
Allison S. | Sep 2020
Been working with Nathan for years, he and his team are very good at what they do.
Michael D. | Oct 2020
They where excellent returning phone calls
Charles J. | Nov 2020
We have done mortgages with Nathan before. He is knowledgeable and efficient and is able to do a mortgage is a very short time. He and his team are also very helpful and will ing to quickly respond to questions and possible problems
Louis H. | Dec 2020
Great service. The team was on it!
Thomas G. | Sep 2020
Nathan and the great service. Quick response to any email or phone communication.
Brian S. | Oct 2020
Easy system and they always stayed in touch through the whole process.
Ivan M. | Nov 2020
Because you were fantastic
James K. | Dec 2020
Because everything was taken care of quickly and professionally. Every employee we were in contact with along the way was very friendly and made the process smooth and easy.
John H. | Aug 2020
Nathan and his team did an absolutely amazing job they helped get my loan done so fast no one thought it would happen
James R. | Sep 2020
Great service and communication from your team
Matthew S. | Oct 2020
Ease of experience and responsiveness/helpfulness of staff
Stephen S. | Nov 2020
Nathan and Guy were great to work with. They kept up with all the details.
Kelie M. | Dec 2020
Excellent service, good rate, overall very positive experiencde
Francis W. | Jan 2021
because they did an outstanding job
Paul D. | Aug 2020
Nathan Steiner and his team are fantastic
Sean M. | Sep 2020
Everyone was very helpful and great communicators.
Tricia T. | Oct 2020
Nathan and team were great to work with.
Christian M. | Nov 2020
They were helpful, everything went smoothly and it was a very efficient process.
Danielle C. | Dec 2020
Excellent and very knowledgeable people
Katherine C. | Jan 2021
Entire process was smooth and easy to follow. Great communication and follow ups when we were slow to respond.
John L. | Jul 2020
Convenience and the great efforts of Nathan Steiner and his team
Jonathan C. | Jul 2020
Excellent, personable, personalized service.
Elizabeth J. | Jul 2020
Expediency, courteous, lack of bureaucracy and unnecessary paperwork.
Deborah P. | Jul 2020
speed on which they gave approval to closing
KATHRYN W. | Jun 2020
It was a pleasure working with Nathan, Guy and the Good Times Gang. I actually already recommended GR to my brother who also is closing his refi. BAM !
Michael L. | Jun 2020
Fast responses, great service, great rates
Cheri C. | Jun 2020
The professionals at Guaranteed Rate made my mortgage process seamless and easy. They were great communicators and I closed in under a month!
Adrienne N. | Jun 2020
Helpful, responsive, and great communication during the loan process
Matthew O. | Jun 2020
Everything was smooth. Communication was fantastic. Simple process.
Ryan E. | May 2020
Overall easy to use, with high service levels
Aaron H. | May 2020
Efficient process and lowest comparable rate
Glenn S. | May 2020
Only reason it wasn't a 10 were some issues with the numbers on the initial closing disclosure.
Eric G. | Apr 2020
Very happy with the process and being able to get a lower rate
Marc R. | Apr 2020
Great service from beginning to end - fast process, online / digital portal was so easy - all my contacts at GR were helpful and professional.
KATHLEEN H. | Apr 2020
We felt we could trust that they were doing the best job they could for us.
Rebecca M. - Commerce Charter Towns, MI | Jul 2022
easy to complete application and easily to communicate w/ team members.
Margaret M. | Apr 2020
The Guaranteed Rate team''s responsiveness and help throughout the process was top notch. From the initial response to my inquiry, all the way until closing, they responded in a very timely and proactive manner, making the process much more enjoyable.
Daniel J. - Grosse Pointe Woods, MI | Jun 2023
Nathan Steiner, loan originator, is great!
NANCI B. | Mar 2020
Every single person I dealt with was professional, courteous, and prompt. I couldn't have wished for a better team to help me through the process of securing my mortgage.
Deborah W. - Grosse Pointe Park, MI | Jul 2022
Attentativeness, efficiency and overall feeling of client centered staff interactions.
William B. - Grosse Pointe Park, MI | Dec 2022
Excellent service, responsiveness, communication, knowledge / expertise, helpfulness, and professionalism.
Justin S. - Boston, MA | May 2023
Wonderful experience. Walked us through every step of the way as first time homeowners.
William M. - Howell, MI | Jun 2023
Efficient, helpful service
Mary W. | Mar 2020
they get the job fone effociently
Gregory B. - Metamora, MI | Jun 2022
Nathan Steiner and his team were responsive and fast - and provided the best rate available in the market.
John K. - Grosse Pointe Park, MI | Jul 2022
A Referals from Dino Ricci
Robert W. - Shelby Township, MI | Nov 2022
They were easy to work with
Annamarie C. - Pittsburgh, PA | Dec 2022
We had a bad experience previously with a lender when we were referred to Guarantee Rate. They listened to understand our situation, and moved with intention to help make up the time we lost to get us approved and in our home. We felt taken care of, and they earned our trust!
Micheal G. - Grosse Pointe, MI | Jan 2023
GR has been VERY helpful with the mortgage and insurance process!
Benjamin N. - Detroit, MI | May 2023
White glove service, professionalism and modern approach to documentation and closing
Ian N. - San Antonio, TX | Jun 2023
Very simple process and I am an online person prefer to do it all online and my agent was very good in Nathan Steiner
William C. | Mar 2020
Very helpful & quick service.
Janel S. - Clinton Township, MI | Jun 2022
From the first time I spoke with Nathan it was clear he knows exactly what he’s doing, is very intelligent, and I never got any kind of “used car salesman” vibes, which was super important to me. I trusted him almost immediately. Also, I feel like everyone I know talks about how grueling the mortgage process is, and I didn’t find it difficult at all.
Marilynn F. - Troy, MI | Jul 2022
Smart people and good customer service. Also, loan portal is easy to use.
Vanessa J. - Portland, OR | Sep 2022
Kept me in the loop of the entire process and kept in constant contact throughout the entire process
Christopher J. - Taylor, MI | Oct 2022
Nathan, Thea and Guy were excellent to work with! Easy and friendly
Bryan B. - Petoskey, MI | Nov 2022
Nathan and his team made the mortgage process simple!
Julie C. - Grosse Pointe Farms, MI | Dec 2022
Closed in 10 days from my offer to purchase. Efficient, kind, very helpful team. They are the best.
Debra J. - Harrison Township, MI | Jan 2023
Nathan Steiner was great to work with. Very responsive and helpful!
Claire P. - Detroit, MI | Apr 2023
Excellent communication and service
Erin M. - Grosse Pointe Woods, MI | May 2023
Nathan made the process so much easier than purchasing our last home, we couldn''t believe it didn''t require tons of back on paperwork, portals not working, etc which had been our previous experience. He talked us through everything and helped us with closing remotely. We already recommended him to our cousins!
Kelene K. - Chicago, IL | Jun 2023