What people are saying... What people are saying... Back to profile
It was very easy to work with guaranteed rate. Nestor Ostorga, who was our loan officer, explained us every aspect of our loan application in a very easy way!
Priti S. - Seattle, WA | Sep 2021
Fantastic service. Closed on time.
Michael W. - Seattle, WA | Sep 2021
The entire team was very helpful and efficient.
Virinder D. - Kirkland, WA | Sep 2021
Smooth online process, quick response.
Ellen L. - Seattle, WA | Sep 2021
As a first time home buying EVERYTHING about home financing was confusing. Nestor and team made it extremely easy and smooth. I actually understand everything now.
Osarumwense O. - Seattle, WA | Jul 2021
Nestor and team were patient and spent the time to explain the whole process and were super responsive.
Sanjay J. - Redmond, WA | Jun 2021
Never had a problem, everything went smoothly
Patricia B. - Everett, WA | Jun 2021
The team was professional and the process was relatively straightforward. And the rate I was offered was about what I expected.
Seth M. - Seattle, WA | May 2021
Because GR and its people - particularly team lead Nestor Ortega - were responsive, courteous, and professional in delivering a great product to me as their customer.
David K. - Issaquah, WA | May 2021
Nestor was best to work with. He answered my questions very quickly all the time even when I message at midnight. He was thorough and is good at explaining complicated things in simple manner. As a first time home buyer, I had great experience with him.
Jongrin K. - Bothell, WA | May 2021
The website was very easy to use. Everyone who I interacted with at Guaranteed Rate were so helpful with my questions and responsive.
Uday C. - Issaquah, WA | May 2021
I had such a great experience with Guaranteed rate and Nestor Orstorga. He helped me through every step of the process with patience and understanding and answered all of my questions thoroughly and thoughtfully. I very much enjoyed working with Nestor through Guaranteed rate.
Yuh-Chi N. - Vancouver, WA | Apr 2021
Nestor was a delight to work with - he is dependable and readily available to help if we have questions. We have already referred him (and Guaranteed Rate) to many of our friends. Thank you Nestor!
Shona Ee Lin B. - Kirkland, WA | Apr 2021
Our lending agent, Nestor Ostorga, is wonderful to work with and makes the process easy.
Deann H. | Mar 2021
Very responsive and stayed on top of the things.
Ravendar L. | Mar 2021
Everyone was helpful and easy to work with.
William B. | Mar 2021
Nestor was very on top of things and the frequent reminders helped me complete important tasks on time.
Eseoghene O. | Mar 2021
Received great service from Nestor.
Mohit S. | Feb 2021
Our loan application was handled by Nestor Ostorga. We reached out to Nestor after getting his contact from a real estate agent. Before starting to look seriously for a home, I gave Nestor a call to ask him some questions my husband and I had regarding the loan process and pre-approval process. The very first contact I had with Nestor, was extremely informative. He gave me more information that most other lenders had given and was very helpful to hear out my concerns and give me the best available answers he had at that moment. After the call, I felt very confident that we had found our lender just because the customer service and detailed information that was provided were great plus he also have us the best interest rate that was possible. After, our bid on the home was successful, the underwriting process began and Nestor was with us the whole way. Everyday it seemed like we needed him to answer a question we had or explain a document that we did not understand. Nestor would answer us within in few minutes either over email or he would call us to walk us through the documents. we were really impressed with his professionalism and patience. I would give Nestor a 20 start rating if I could and would definitely recommend him and guaranteed rate to anyone who ask! We had such a unbelievable positive experience with Nestor and he exceeded ALL our expectations.
Pascal P. | Feb 2021
Our loan assistance officer- Nestor Ortega was awesome. He provided us support throughout the process, and was extremely patient, straight-forward and trust worthy.
Vishal S. | Dec 2020
Nestor Ostorga did a great job!
Sunilkumar S. | Feb 2021
Nestor was ALWAYS readily available via email or phone for all of my questions no matter thee time of day really. He made the process very easy, always explaining everything that I could expect to come next, and made sure I understood everything.
Jessica L. | Nov 2020
My loan officer Nestor was one of the best I have ever worked with. He was always calm and collect throughout the process and was very easy to get a hold off.
Ernest Haekel E. | Dec 2020
Nestor Ostorga - Best in the business
Jeff S. | Oct 2020
We need more honesty in lending and Nestor is a really cool guy. Great communication throughout!
Christopher D. | Nov 2020
My experience with Guaranteed rate was very smooth.
Lomash K. | Dec 2020