What people are saying... What people are saying... Back to profile
Service, responsiveness and communication
Chris U. - Canfield, OH | May 2021
Excellent communication, amazing customer service and closing was on time!
Katie H. - Gilbert, AZ | May 2021
Ease of application and friendliness of the guy who walked us through the process
Brittany M. - Oakdale, MN | Apr 2021
Nick has been wonderful from start to finish. Informative, communicative and professional.
Cindy D. | Mar 2021
Guaranteed Rate personnel I worked with were very friendly, professional, non-pushy and available when I needed to reach out to them!! Nick Alfaro is an exceptionally helpful Customer-facing employee.
Bridget A. | Mar 2021
Process was easy, Nick and the team were always helpful in answering any questions we had along the way.
Theodore M. | Mar 2021
Nick was fantastic through the process. Prior to starting, he explained how everything would work and kept us informed along the way.
Charla R. | Mar 2021
Nick was ABSOLUTELY amazing!! He answered all my questions! Even asked how things were during the winter storm! We are so grateful for Nick!
David P. | Mar 2021
I liked the platform and the process was seamless.
Myron L. | Mar 2021
They went above and beyond to always keep me informed
Ashley R. | Feb 2021
They helped me fix some problems from the past
John G. | Dec 2020
Nick and his team were thorough and efficient. I''ve obtained several mortgages and refinanced several times in my life and this was, by far, the best experience.
Kim N. | Feb 2021
My loan approval went through very quickly and I had good service from Nick and the rest of the team.
Mark H. | Dec 2020
The most efficient and responsive company we''ve ever dealt with!
Raymond W. | Jan 2021
Responsive team, great customer service, professional and knowledgeable.
Suzanne C. | Jan 2021
I'm happy with the service I received
Alex V. | Nov 2020
I had a good experience with Guaranteed Rate both with the application and the close process. I also like the loan payment web page. It provided a lot more useful information than with my previous mortgage provider. The only criticism I have is it seems that the website for application not always up-to-date / doesn't provide a lot of information on the status of the application. But Nick (my loan officer) was able to help answer all my question. So overall, I am very happy with the experience.
Khoi L. | Dec 2020
My agent Nick Alfaro made everything super easy and stress free. Everything was taken care of.
Isaac P. | Jan 2021
Mr Nicholas Alfaro gave us excellent attention answering all our questions and helping us with all our doubts
Lucia L. | Oct 2020
Nick was amazing, very knowledgeable and accommodating at every request.
Lorena M. | Nov 2020
Everyone was pleasant and responsive
John H. | Dec 2020
They have made this experience very nice, no hassles, they follow up and have great communication.
Lisa S. | Jan 2021