What people are saying... What people are saying... Back to profile
The whole team is fabulous, responsive, direct and maintains communication. They earned my trust and I will always use them. There was zero drama and nothing unexpected in the process.
Adrienne P. - Sacramento, CA | Apr 2022
Very efficient and made the process easy.
Antonio S. - Pittsburg, CA | Apr 2022
Padi and Michelle are awesome!
Nicholas M. - Inglewood, CA | Apr 2022
Seamless process. Great service. Excellent employees.
Shahidah S. - Jackson, GA | Mar 2022
Because they go above and beyond for Their customers
Nichelle W. - Antioch, CA | Mar 2022
Everything went smoothly and all electronic
James L. - Pittsboro, NC | Feb 2022
Guaranteed Rate is an innovative, forward thinking, technology advanced; better than excellent customer service and support; premiere and superb lender with a depth of experience and expertise, including outstanding customer communication and satisfaction!!
Lucretia A. - Oakland, CA | Feb 2022
They were very helpful and responsive.
Emily B. - Placerville, CA | Feb 2022
Because you stood by us all the way
Herminia C. - Sacramento, CA | Jan 2022
Such a smooth process. Padi & her team were professional and experts throughout the entire loan process.
Kevin T. - Oakland, CA | Jan 2022
Super fast to funding and close. Great customer service and guidance through the process.
Kalib B. - Berkeley, CA | Jan 2022
I have nothing but great things to say about the team at Guaranteed Rate. They showed the utmost skill and professionalism at every step of the way.
Devin C. - Sacramento, CA | Dec 2021
Everyone that I worked with was fantastic, however I had to ask for either help or the status of my loan
Patricia M. - Fair Oaks, CA | Dec 2021
Purchasing & refinancing was very new to me. I had a LOT of questions and I’ve dealt with a few people from the company and it felt like they all wanted to help me & were very personable. I never felt judged, they would break down answers so I understood and that really made me feel secure and taken care of as a client
Tangeria P. - Oakland, CA | Dec 2021
It was a mostly easy process and good communication!
Tiassa P. - Oakland, CA | Dec 2021
Excellent and urgent service
Jharapla B. - San Jose, CA | Dec 2021
Padi was amazing. Had my back every step of the way. White glove service
Milan C. - Oakland, CA | Nov 2021
The team treated me with respect and they made sure I was up to date on the process and went above and beyond to make sure my dream of owning a home was a reality.
Tamika M. - San Pablo, CA | Nov 2021
Because they never gave up... no matter how difficult my situation was they continued to insure they would get me to the finish line and they certainly did!
Jeffrey M. - Sacramento, CA | Nov 2021
My entire team was awesome! The level of customer service I received was phenomenal. The step by step assistance was not expected by much appreciated.
Acquenetta D. - Oakland, CA | Nov 2021
Padi and team were excellent in guiding me through a not as usual condo financing due to the condo conversion rules in SF. They were patient and kind throughout and helped allayed any fears that I had as well as presenting me options for things.
Dany S. - San Francisco, CA | Nov 2021
Because all the people that worked on my loan were extremely helpful especially Padi Goodspeed. I was kept in the loop of the process at all times.
Cristina P. - Roseville, CA | Nov 2021
Easy process! Love the online tools for submission & Padi was great.
Monica B. - Oakland, CA | Oct 2021
They were professional, prompt, very responsive and helped us close earlier than the scheduled deadline.
Thanukrishnamurthy M. - San Jose, CA | Oct 2021
Mortgage lending is a commodity for a prime credit like myself, so I chose based on rate and customer service. Two thumbs up on those points!
James L. - El Cerrito, CA | Oct 2021
Team approach and very methodological. Padi was the key initially with you resourceful approach to finding investors.
Jitendra K. - Cupertino, CA | Sep 2021
Easy process, professionals with friendly service
Peter A. - Elk Grove, CA | Sep 2021
Guaranteed Rate brought guaranteed satisfaction and happiness! My team was nothing short of the very best!
Mashon J. - Clearlake, CA | Sep 2021
I have trusted Padi Goodspeed with past home loans of my own and could not imagine doing business with anyone else.
Felicia D. - Bay Point, CA | Sep 2021
Padi worked with us seamlessly, ensuring we understood everything throughout the entire process.
Hala A. - San Francisco, CA | Sep 2021
My experience was very good
Manoj K. - Piedmont, CA | Sep 2021
Fast service, great communication and friendly staff.
Joseph M. - Citrus Heights, CA | Sep 2021
Loan process was fast and straight forward, electronic tools were easy to use, I didn’t get screwed around by underwriting.
Chris S. - Oakland, CA | Sep 2021
Great service and a fast close!
Jordan S. - Oakland, CA | Sep 2021
Fast closing time and response times. Good customer service.
Alan Z. - San Francisco, CA | Aug 2021
Guaranteed rate made the process easy and seamless. They finished all of our work so fast with no issues
Cherry R. - Hawaiian Gardens, CA | Aug 2021
They were very responsive and helped us close timely
Kyle T. - San Jose, CA | Aug 2021
My case is different. They helped me like no other Loan company does.
Belinda C. - Fairfield, CA | Jul 2021
Excellent service. A team of several people was assigned to my loan making communication very plentiful. Website provided clear guidance on what documents were needed and safe place to upload documents. Team was able to close on a home purchase loan in 15 days. Thanks, Team!
Brian C. - Walnut Creek, CA | Jul 2021
Process was really smooth and the team helped out a ton!
Jonathan D. - San Jose, CA | Jul 2021
Our broker, Padi Goodspeed and her entire team were beyond amazing to work with!! She went above and beyond to get us an amazing rate, closed the deal fast and overall excellent service. I wouldn't hesitate to recommend her and guaranteed rate to anyone!!
Stephanie S. - Alameda, CA | Jul 2021
Padi Goodspeed and her team was friendly, patient, very helpful and professional. We are very happy that we used GR!
Roksana K. - Davis, CA | Jun 2021
Team was great and very helpful and responsive.
Evan P. - San Francisco, CA | Jun 2021
Really seamless process. I also used GR for my last house purchase and again it was pretty seamless.
James T. - Campbell, CA | Jun 2021
Highly professional, knowledgeable, kind, and personable.
Adam S. - San Jose, CA | Jun 2021
Our agent and the title company was very complimentary of Guaranteed Rate; our mortgage team was very responsive
Kristen P. - Los Gatos, CA | Jun 2021
Get the deal done. Our case was complicated but our agent Padi delivers. We are very thankful to have her.
Olivia Wai Kwan P. - Mountain View, CA | Jun 2021
Professionalism , efficient , great service
Julie M. - Sacramento, CA | May 2021
Padi Goodspeed and her team was knowledgeable, friendly, helpful and professional.
Charla D. - Elk Grove, CA | Apr 2021
The team had exceptional customer service, and made this process as smooth as possible. The turn around time from start to finish was amazing!
Melody S. - Oakland, CA | Apr 2021
I liked working with Padi Goodspeed. She is very helpful, quite professional in her approach, advocates for client's interest, communicates well and is someone whom you can trust and rely on.
Aniket A. - Union City, CA | Apr 2021
Padi Goodspeed and her team
Carey W. - Orinda, CA | Apr 2021
Excellent service and very dependable.
Zaruhi L. - Sacramento, CA | Apr 2021
Padi Goodspeed and her team were fast, communicative, transparent and willing to go the extra mile getting me the best loan terms possible!
Hans B. - Sunnyvale, CA | Apr 2021
The entire team was very responsive, had clear communication and helped guide us through the entire home buying process.
Siddharth D. - San Mateo, CA | Apr 2021
They were highly communicative throughout the whole home purchasing process. I thought the website to upload docs to was easy to use and helped make the process smoother.
Amy P. - San Francisco, CA | Apr 2021
Our entire team at Guaranteed Rate served us so well throughout the entire home buying process—from the exploring-our-options process at the very start, all the way to our closing date.
Danielle L. | Mar 2021
They were thorough, prompt & very helpful
Tangeria P. | Mar 2021
Overall experience was comforting and expedient
Michael B. | Mar 2021
Because of the great assistance I have received from the mortgage consultants.
Marco G. | Mar 2021
Process was very smooth and everyone was extremely helpful
Osayuki E. | Feb 2021
Padi Goodspeed provided amazing service!
Brian R. | Feb 2021
Knowledgeable, responsive, strong customer focus
Paula G. | Oct 2020
From receiving the lender’s quote to the closing the loan, everything went smoothly without issues.
Irene R. | Feb 2021
Padi Goodspeed & Caitlyn Reynolds & the entire Gauranteed Rate Team is better than EXCELLENT!!!
Lucretia A. | Oct 2020
Communication was clear and they made a stressful process very smooth.
Aimee G. | Oct 2020
Padi and her team made everything super easy and seamless
Sadie D. | Aug 2020
Strong and prompt customer support
Eric H. | Oct 2020
Their speed and professionalism!
Pouya V. | Dec 2020
We had excellent service all the way through.
Christy H. | Aug 2020
I thought Padi was great. She always answered my questions and made extra effort to make sure I understood everything.
Zayani L. | Oct 2020
Great Prompt Customer Service
Cyrus S. | Dec 2020
Because the team we worked with was super helpful, knowledgeable, patient, able to explain and answer my questions.
Melody C. | Jan 2021
Ease of reviewing/signing documents on line. Good follow-up to complete process.
Michael M. | Aug 2020
Padi is incredible. The whole process was streamlined and efficient.
Naseema M. | Sep 2020
Very good service, prompt responses, good interest rates. We are very happy that we used GR.
Simran B. | Dec 2020
I had an extremely positive experience especially with my day to day point person, Michelle Chacon.
Neda W. | Jan 2021
Product knowledge and friendly relationship. I felt safe with GR
Kimberly L. | Aug 2020
Great client service. Refinancing was a very simple and stress free process.
Nancy O. | Sep 2020
Caitlyn was a delight to work with...she provided answers quickly to all of my inquiries.
Norida B. | Oct 2020
They kept me updated on the process.
LUIS S. | Nov 2020
Very professional and supportive service
Avijit M. | Dec 2020
Excellent communication, excellent rate, team worked so hard for us!
Alycia L. | Jan 2021
Padi stayed on top of everything and actively communicated with us
Josephine Y. | Jul 2020
Padi was excellent. So swift and professional. Everyone else we spoke with from the company was also very competent and helpful.
Brittney W. | Jul 2020