What people are saying... What people are saying... Back to profile
The process was very smooth and effortless.
Sheri P. - O'Fallon, MO | Apr 2022
Awesome customer service, they explore all available options
Michael C. - Haymarket, VA | Feb 2022
They're the best! Fast, efficient, and professional!
James S. - Tampa, FL | Dec 2021
Excellent service and ease of obtaining a loan
Matt M. - Sheridan, WY | Dec 2021
The Palmer Team take time for their clients. Customer service is the reason for the rating.
Marcus A. - Sanford, FL | Oct 2021
Constant communication and updates through the whole process
Efrain E. - Long Beach, CA | Sep 2021
The entire process was easy and fast.
Elizabeth A. - Kirkwood, MO | Sep 2021
worked well with me, very responsive to my questions, concerns, and inquires. Also, responded quickly to changes and issues encountered.
Matthew D. - Ashburn, VA | Sep 2021
All contact was by phone and email. A first time experience for me, as I prefer face to face. Everything was handled in a professional and timely manner. Thank you Chris and Joe for making this happen.
Richard J. - Danville, CA | Sep 2021
Chris, Joe and their team are amazing. Truly a joy
Derek M. - Edwardsville, IL | Aug 2021
Outstanding customer service form day 1
Rafael R. - Ashburn, VA | Aug 2021
Chris Palmer was very professional
Timothy L. - O Fallon, MO | Aug 2021
I have used Guaranteed rate several times and each time they have provided superior service.
Christopher T. - Leesburg, VA | Jul 2021
Great communication, timely manner.
Robert H. - Lake St. Louis, MO | Jun 2021
My customer experience was handled in an expediate manner and with the utmost professionalism.
Clarissa H. - House Springs, MO | Jun 2021
Trusted Chris Palmer, he made everything very easy for me and my Wife.
Daniel S. - Haymarket, VA | Jun 2021
Great and fast customer service
Jason S. | Mar 2021
All questions and concerns handled in a professional and timely manner.
Richard J. | Mar 2021
You were very easy to work with and very accommodating!
Danielle C. | Mar 2021
The refinance process was a breeze. This company has got the process down and it makes it very easy..
Sandra S. | Dec 2020
Chris Palmer and his team ( I cannot recall everyone) were professional and answered all questions in a Timely manner
Christopher W. | Aug 2020
Guaranteed Rate makes getting a mortgage loan a smooth transaction.
James K. | Sep 2020
My refinance was handled quickly, competently, and with the minimum amount of hassle. The people I dealt with were personable, professional, and patient.
Jeffrey M. | Oct 2020
Outstanding service overall
Philip F. | Nov 2020
Always room for improvement
Jerry S. | Dec 2020
Professionally handled every step with courtesy and compassion.
Terri F. | Jan 2021
Professional, comprehensive, fast process in obtaining my new loan.
David W. | Aug 2020
Fantastic service and quick
Yvette T. | Sep 2020
Friendly people and an excellent rate
Jill L. | Oct 2020
Excellent service, very responsive, smooth and efficient process. Great rates, and fees.
Earl H. | Nov 2020
From the first person I dealt with, Chris Palmer to the last person it was a pleasure to work with.
RONALD H. | Dec 2020
Made it easy and people were great to work with.
John R. | Jan 2021
Great service, competent , and always available.
Mark B. | Jun 2020
The company was able to meet my closing date which was less than 30 days, they were professional and prompt in every aspect of my purchasing process. Their electronic portal made it very convenient in providing all the necessary documents and digital signatures as appropriate.
Angela J. | Jun 2020
Chris and his team made the whole process so easy.
Justin M. | Jun 2020
Great, personalized service. Joe and Chris are outstanding to work with and kept me informed every step of the way!
James S. | Jun 2020
Friendly and helpful loan processor. Only thing that made the process really stressful was not having the cash to close totals until the night before closing.
Ashley B. | May 2020
I have already recommended Guaranteed Rate to another person.
Daniel S. | May 2020
Chris Palmer was excellent to work with. This was my second mortgage with Guaranteed Rate and I’ve done one re-finance with Guaranteed Rate.
Shawn F. | May 2020
Relatable, helpful, professional, trustworthy & personal
Terri F. | May 2020
They have a great system and team.
Harry S. | Apr 2020
Awesome customer service, worked hard to get the best deal
Michael C. | Apr 2020
They have always helped and made the mortgage process simple.
Heath P. | Apr 2020
Excellent communication with entire team that was involved with my process.
Rafael R. | Mar 2020
Everything was run professionally. Every member of the team treated me with respect and answered every question. The team made the experience enjoyable when it could have been very hectic for someone
Thomas L. | Mar 2020
The response time was super fast and they were very helpful at every step of the game.
Stephanie A. | Feb 2020
Great process. It was very easy and fast. Every person involved was professional, knowledgeable, and efficient...
Sandra S. | Jan 2020
Chris was great. Plus your technology made it too easy to go through the process from 7000 miles away!
James A. | Dec 2019
Because Chris Palmer is awesome and Joe Cronin is one hell of a dancer. Seriously, Chris and his team were very easy to work with and VERY responsive. I am a client that needs a lot of attention and Chris was there every step of the way letting me know we were on track. I recommend Guaranteed Rate to everyone I know. I will definitely use them again.
Scott S. | Dec 2019
Excellent service from the full team throughout the full process. Clear communication along the way. Very prompt and accurate replies to every question. Extremely easy closing with most of the documents signed electronically.
David D. | Sep 2019
Chris Palmer was fantastic to work with, a true professional and he made it very easy for me, I would recommend him to anyone looking for a home loan or refinancing.
Timothy L. | May 2019
Chris Palmer went above and beyond with our loan. He made it easy and the entire process was very smooth. We are so glad we moved our business to Guaranteed Rate! We look forward to additional future business with Mr. Palmer. We highly recommend Chris Palmer and Guaranteed Rate!
Karen R. | April 2019