Who is your typical customer and what questions do they typically have?
My typical customers are every day folks who work hard and want to make the smartest choices as it pertains to their home and their mortgage. Customers want to know if you have their best interests in mind and if you and your team can deliver on the promises you set forth.
What specific steps do you use to help your customers find the best home loan for them?
Listening is the most important part of the process. It is hugely important to really ask the right questions and fully understand a clients goals, budgets, needs and desires.
What are the top 3 misconceptions people have about the home loan process?
(1) The mortgage process takes 30-45 days.
(2) People underestimate the number of parties that are involved in a single transaction.
(3) Clients often think all lenders are created equal.
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
Go to www.guaranteedrate.com/resources
Communication is the name of the game. The first week is often the most critical time to explore options, ask questions and provided needed documentation timely.
What provides you with the most satisfaction in your job as a Loan Officer?
I have been in the mortgage industry for 20+ years. I am passionate about helping families and individuals through the mortgage process because of how critical the right advice and execution is to making such an important financial transaction a success.