What people are saying... What people are saying... Back to profile
Thank you for your work in finding for a new mortgage for our new apartments and helping us get through the application and closing process with such professionalism, responsibility and transparency. Since refinancing with you, Pat, four years ago, you were the first (but not the only) person I called and I'm glad I did. I've recommended and will continue to recommend your services in the future. It's much appreciated.
Pat Lavell and Ann Marie DiPonzio were fantastic to work with. They made the entire process easy to understand and they were both very quick to respond to my questions when needed. I would highly recommend Guaranteed Rate to anyone that is looking for a new mortgage. Thank you!
Pat Lavell and his team were fantastic to work with. They were very straight forward and kept me grounded on my first home purchase, I doubt it would have gone as well as it did if I didn't have them on my side. I felt like they were genuinely happy to help me purchase my home and they did everything they could to make my experience as easy and smooth as possible. They were always very responsive on the phone and on emails, they always explained everything on my level to a point that I felt comfortable with the information and didn't leave me with many questions (if I had any at all).
Darlene M. - Sarasota, FL | Dec. 2015
We had approached a number of banks before I found Pat Lavelle and Guaranteed Rate. I wanted to be approved for harp, which all other banks could not or would not do for us, Pat was able to find the way to get that for us.
Kevin S.– Yonkers, NY | June 2015
I want to commend you on your company and team.For the most part, I want to commend your processors for being sensitive to my needs and responding quickly and professionally. I needed a loan to buy a house and there were a few complications. I was definitely stressed at times thinking that I wouldn't get my mortgage on time, but your team worked hard to help me and I was able to get this loan on time. This is a great company to deal with. I was treated with great diligence and all due honesty. Even your fees are reasonable! No ridiculous fees! Which is what we all need.
Just wanted to thank you for picking up the extension fee for our refinance. Everything went great at the closing last week. Thanks for all of your help. It was a pleasure doing business with you and the others in your office. We would recommend your firm to our friends.
Jennifer and Alan
Mohammed and I thank Pat and Vanessa for your help in closing our home yesterday. Many thanks to you both for a smooth process. We would definitely refer you to our family and friends!
Just a short note to thank you for handling the mortgage for our new home. You were always available to answer questions, and your thorough knowledge of the field was most helpful. We appreciate the especially personal touch you placed on our working relationship. You provided a smooth transition for us. Many thanks!
Jean and Bill
Many thanks to you and Vanessa for your outstanding client service. Both my mother and I were extremely pleased with the refinancing process, and with everyone we interacted with – Vanessa was great, always there to help. I should also take this opportunity to mention that Maria too, was very professional, and very, very patient! So a personal thanks to you and to the team. You can be sure that Liberty will be the first call I make with regard to any future financing needs, and that I will be more than happy to refer any inquiries I receive from friends and colleagues.
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