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Patrick Gavin and his team exemplify a relentless commitment to delivering flawless customer service. They have engineered every aspect of their operation to benefit the customer by reducing miscommunication, delay, redundancy and cost. They are positive, energetic, professional and patient at every turn, creating an indelible impression that Guaranteed Rate is the best in the industry.
HOWARD N. | Dec 2019
As always, amazing staff to deal with on every level.
David D. | Dec 2019
Beyond excellent service from Patrick Gavin and his team. I could not have asked for better service. I would give more than 10 points if I could!
Joni S. | Nov 2019
I had a really good experience from Patrick and his team. they were clear, responsive and professional through the process
Paul W. | Oct 2019
Repeated excellent service.
Kristina H. | Oct 2019
Patrick was fantastic as usual.
Frank S. | Oct 2019
Patrick and his team are the best
Zachary R. | Sep 2019
Patrick and his team were amazing. This was our fourth home and after the experience we had with Patrick I would never use anyone else. His responsiveness was amazing! We had a difficult situation arise and Patrick was very attentive and accommodating and went above and beyond to help get things done.
Craig M. | June 2019
Patrick Gavin and his team always exceed my expectations for service with prompt follow-ups, great communication and, most importantly, proactive anticipation of what's needed next. Truly remarkable customer service. Thank you!
William S. | April 2019
Patrick Gavin is simply amazing. He is a miracle worker and customer whisperer - he could talk me off the ledge with a simple "I got this". In what was truly a high stress situation - his communication, professionalism and levity was greatly appreciated. I am a repeat customer because of his talents - a true asset to Guaranteed Rate. Thank you PG!
Denise F. | April 2019
Patrick and his team were fantastic. The helped throughout the entire process, were always good-natured and patient. Fantastic!
Pamela F. | April 2019
Patrick and his team are the best! Made the process as painless as possible and looked out for our interest through the process. Top-notch!
Glen G. | February 2019
Patrick Gavin went above and beyond getting a tough loan funded. We feel very fortunate to know such an experienced professional.
Frank S., January 2019
Patrick Gavin and his team were awesome. He originally helped me with understanding my refinancing options. He was so helpful I instead sold my house and he helped with a new mortgage. He was quick to respond and completely answered my questions.
Jeanne S. | October 2018
Patrick Gavin was amazing, he kept me informed during the process and made himself available whenever I needed anything. He patiently answered all of my questions, returned my calls/emails, and made sure I was taken care of.
Timothy D. - September | 2018
Patrick and the team are experienced, professional and have an amazing focus on service, attention to detail and quality. They kept us informed every step of the way and took a great deal of worry off us as they helped us by yest another home. We sincerely thank you!
Andrew W. | September 2018
Jamie provided excellent service and kept us on track and current on all aspects of the loan process. It was the simplest process we have experienced.
Lisa S. | April, 2018
We have worked with Patrick (Gavin) on 3 loans. Each time his service and responsiveness have been incredibly great. The GR process since our first loan nine years ago has improved significantly with your on line capabilities. The last refinance and most recent loans for under 30 days from first contact with Patrick to closing. Always a treat to pick up the phone and discuss whatever need or question we may have, whether loan related or any other topic.
I'd like you to know how grateful we are that Brian Frederick recommended we call you. You have a gift for what you do. Gave GR the highest scores possible but it's not like you need any help! I'm sure everyone you work with is extremely satisfied when working with you. I'll be in touch with you again when it's time to work another deal.
Grant W. 06/2016
Patrick, allow me to express our sincere appreciation for all your efforts and hard work in getting us through the process seamlessly, again. Thank you. Really enjoyed meeting you in person finally, and Noreen too. She's a gem. Your whole crew represents and reflects you extremely well. You're the best!
Joe S. - 4/1/2016
Patrick Gavin was excellent to work with all throughout the process. He kept me informed and responded to my questions very quickly. It was a pleasure working with him again. I highly recommend him to all of my friends. He is fantastic!!
Noah G. – Phoenix, AZ | Feb. 2015
Patrick is not just an expert in his field, he is considerate to explain the whole process, hold your hand through each step in a very trusted and friendly way. This is a stressful process and the patience Patrick displays very professional but most of all very friendly. He is the first card I give to friends and associates who need a mortgage!
Kathryn K. -- Scottsdale, AZ. 9/29/2014
Patrick was great! He was an excellent communicator and provided timely updates throughout the process!
Kristi Renee G. -- Oxford, MI 7/25/2014
Patrick is a star! We've used him before and would use him again in a heartbeat!
Paul W. -- Phoenix, AZ 7/7/2014
Patrick was amazing! He was a top notch individual and professional!
Timothy W. -- Eastvale, CA 6/20/2014
"It has been years since I've dealt with such a personally attentive and professional group. From the first phone call to the last and everyone with whom I spoke. I believe that Patrick and his Team did everything possible to assure the process went flawlessly. Both my accountant and my financial advisor recommended Patrick and they certainly did not steer me wrong. I will always speak highly of this group and recommend them to anyone with whom I meet looking for a mortgage."
Joan S. -- Tempe, AZ. -- 6/ 2013
"Everything went excellently, the staff was great. We were both traveling and in and out of the country but Patrick and his team still made the transaction happen seamlessly. He was above and beyond what I expected and my whole family works in the real estate business. I really felt like I could trust his choices to take us in the right direction. The closer he chose was great and it went very well. I will definitely be recommending Patrick!"
Benjamin K. -- Phoenix,AZ. -- 7/ 2013
Hey, check out this amazing review from Cathy about Patrick! “Patrick Gavin and his team were excellent. My loan was funded and closed in 30 days. I am happy with the interest rate I received. Patrick was highly recommended by my financial advisor. My loan was a bit tricky but it all went smoothly and on time. Patrick was quick to answer my questions and responded to email and phone inquiries. I will recommend his services without reservation!”
Cathy H. – Bellflower, CA – 4/2013
Patrick Gavin is the best mortgage specialists I have ever worked with in the last 30 years He is stellar, meticulous, and his concern for the client experience is outstanding I will and do refer everyone I know to Patrick Gavin as I trust his professional judgment, care and skill.
Neal V. - Scottsdale, AZ 7/2012
The process went exceptionally smooth. Patrick, Kristen and Dina provided personal and thorough attention to my needs. Updates were complete, detailed and always timely. Despite the ever increasing regulatory and compliance challenges in todayâ€™s lending environment, my loan was handled efficiently and accurately with a minimum amount of effort on my part - An absolutely superior customer service experience. I appreciated the local service and personal touch delivered with Guaranteed Rateâ€™s...
The service provided by Guaranteed Rate, and Patrick Gavin in particular, was outstanding. I was facing a deadline on this loan, and Patrick absolutely put forth the extra effort to make it happen and seem painless in the process. The professionalism and positive work ethic shown throughout the process was definitely above and beyond. The first call I make for future needs will be to Patrick.
Michael & Debbie D.
I wanted to write a quick note to express how happy I was with the service Patrick Gavin and Guaranteed Rate provided. After doing my due diligence, I was convinced that Guaranteed Rate was able to offer one of the lowest rates in the market as well as competitive fees. The customer service was excellent, as Patrick answered all of my questions, alleviated my concerns, and ultimately closed our home purchase on time. Thanks!
[Working with Patrick and GR] provided unbelievable service and attention to our specific needs. Our process was not quick. Patrick was patient, responsive and informative regarding all issues we encountered. When we needed information explained to us, Patrick addressed those concerns and questions with patience and respect for us. He treated us as if we were his only client, knowing-full well we were not. Patrick is a high-class individual. He is the kind of person you wish you could encounter...
Steve & Trish F., AZ
I am honored to have Patrick Gavin as part of my real estate team. He has served me and my clients well for over 14 years. Patrick is my "go-to guy" for not only my clients but all of my own personal mortgage needs. Patrick's philosophy is based on what is right for the client. Having a financial planning background, he looks at the borrower's big picture and directs them in the best possible direction. He is honest, knowledgeable and definitely someone you want on your team, especially in...
Jeannine B., CRS, GRI, ABR, SRES
It went great. Patrick Gavin is a dream to work with. He made everything go smoothly and we got to close before we went on our vacation. We were very happy..
Jan G. - Scottsdale, AZ 9/2011
My heartfelt thank you for all your incredible work and patience in making sure that this transaction closed. What a team effort this was! I'm so appreciative of everyone's Spirit of cooperation. It has been an infinite pleasure working with you! Many, many thanks!
Ida C., Realtor
Patrick I canâ€™t thank you enough for your guidance during this process. Your professionalism and the fact that you put me, the client, ahead of any personal gain you could have gotten is exemplary. You know I will continue to recommend you to clients and friends. One day [I will buy a house] and you will be our broker :) On behalf on me (and my kids) Thank You.
Donna E., AZ
My wife and I have known Patrick for approximately 20 years. He has provided mortgage origination and brokerage services to my family and many of our clients. We have great confidence in Patrick and believe that others who deal with him will also appreciate his integrity and character.
Jay W., Atty.
I have known Patrick for over twenty years and have personally used his services on several occasions. I refer my clients to him because I know they will receive excellent service and will have the opportunity to review all their options.
Phil J., CFP
I have been extremely impressed at the quality of service that you provide your customers. You cover the whole financial aspect of mortgages and what is really the best option for the client. I just wish I had met you before I obtained my own mortgage!
Jon M., CPA
I cannot thank you enough for always doing a phenomenal job. Sometimes I think I take you for granted because I know there will never be any surprises. I have been shocked back to reality when having to use another lender upon a client's persistence. You and your team take great care to make sure everything goes smoothly. And it always does!
Jeannine B., Russ Lyon Sothebys
More than any other mortgage lender we have dealt with, Patrick took the time necessary to identify our needs and make recommendations based on those needs. Unlike the many subcontractors we dealt with that over-promised and under-delivered, you were always on top of our project, communicated well and did what you said you would. When the "credit crunch" hit, you were proactive with us to make sure that we were protected from it. I hope we can work together again and would recommend you to...
Eric & Jennifer H.
We are more than proud to recommend the services Patrick Gavin provides for our mutual clients! In the past 16 years of knowing Patrick there has never been an occasion for disappointment. He has handled every client with the utmost integrity and unselfish counsel. We have been provided the utmost care in our own real estate transactions. Patrick has been thorough, timely, patient in providing us with all of our options, and caring in giving us all of the options available. We send our clients...
Sharon & Steve of Realty Executives
Purchasing a home is stressful enough, but doing so from 3000 miles away presents its own set of challenges. Patrick walked me through all the steps taking the time to ensure I fully understood all of the information he provided and respectfully answered the many questions I had along the way. Patrick & his team displayed the utmost level of professionalism & his thoroughness and efficiency made buying a home as trouble-free as possible. Not only will I look to Patrick for my future financing...
Let me thank you for not only the attention you paid this minimal deal, but for your professionalism. Very seldom in my business dealings, have I had a more positive scenario to work within. My hopes are not only to do additional business with you, but I will do all I can on the referral side to get some people directed your way. I know Chad feels the same way. Thanks again, and God Bless.
David & Laurie D.
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