Who is your typical customer and what questions do they typically have?
There's no such thing as a typical customer. That's why I love my job; getting the opportunity to meet new people, hear their stories, learn more about WHY they want to purchase or refinance a home, and ultimately help them accomplish their dream, is what keeps me going everyday. I strive to make a personal connection with all of my clients - after all, what's more personal than buying or refinancing a home? Most of my clients enter the process with a "numbers" mindset - "just tell me your rate" or "what are your closing costs?" - but once I get a chance to convey my experience, knowledge and passion for the transaction at hand, they begin to realize the importance of working with a loan officer they can trust - someone who's genuinely looking out for their needs and desires. With that perspective, I guess you can say there is a "typical" customer: one who trusts me with the biggest financial decision of their life
What are the top 3 misconceptions people have about the home loan process?
1. 20% down payment needed - I even used to believe this. We have conventional/FHA programs requiring as little as 3% down, and VA/USDA requiring 0% down
2. Many people, especially those who've owned homes before the housing crisis of 2007-2008, think the process is going to be as easy as sending in their most recent paystubs and verbally promising they'll pay on time every month. The brutal truth these days is that taking out a home loan - whether it's for a new purchase or a refinance - requires a lot more documentation than it used to. The need for many of these documents can cause confusion and stress for borrowers - "why do I need to send you this?" or "what does that have to do with anything?" I understand how stressful this process can be; believe me I'v been there, but most of these federally mandated regulations are looking out for you. As long as you can send documents to my team within 48 hours, you have nothing to worry about.
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
Just call your loan officer. There are a lot of mortgage related resources on the web, but federal guidelines change regularly (and are heavily regulated) and what you're looking at right now is most likely outdated. Call an LO you can trust - a good one will have the most up-to-date info in front of them.
What provides you with the most satisfaction in your job as a Loan Officer?
I remember when I got the keys to my first house in Big Rapids, MI and went inside and looked around, thinking "this house is MINE. I own it!!" It's an indescribable experience that I want to share with everyone, and this is my way of doing it.
Tell us something that makes you unique or something wacky, yet interesting about you?
I can tie my shoes in under two minutes.