What people are saying... What people are saying... Back to profile
The entire team was fantastic. Response times to questions were nothing short of amazing.
Terry M. | Aug 2020
Phyllis and her team were beyond helpful and their level of support and response was at the highest level of professionalism.
Paul A. | Aug 2020
Great Customer service and response time!
Brittany A. | Jul 2020
a smooth painless transaction
David C. | May 2020
Phyllis Faulkner is the best. Super friendly and helped my family get setup for an awesome mortgage
Christopher G. | Apr 2020
Very courteous and prompt service
Steven H. | Apr 2020
Quick and easy refinancing, readily available to answer questions, quick response time, very personable!
Steven G. | Apr 2020
Knowledgeable, professional yet personable, awesome rate, streamlines easy process.
Patricia Elaine C. | Mar 2020
the whole team is great, a true blessing they made my whole process smooth and stress free
Chevella P. | Mar 2020
They are amazing they made this process so smooth
Chevella P. | Mar 2020
The people I have had contact with are accessible. This is important, no likes to have questions and find they are unable to reach the loan officer.
Constance C. | Feb 2020
Very responsive team that was with you the whole step of the way especially being new home buyers. Will answer any questions you have.
Luke H. | Feb 2020
the refinace went great phyliss is a very nice person and work closely with me.
Thomas C. | Feb 2020
Excellent and thorough service. Very professional and concise.
Sharon L. | Jan 2020
Phyllis Faulkner was patient with me and was always there to answer any questions I needed answered.
Moses G. | Jan 2020
Very professional and helpful people. Timely execution. I absolutely love Phyllis’s service. She is very helpful and awesome
Deepa S. | Dec 2019
The process was easier than I imagined thanks to being able to complete a lot of the paper work online, etc.
Enessia J. | Dec 2019
So helpful, responsive, they pulled everything together flawlessly!
Michael C. | Sep 2019
This is second time using Guaranteed and was a great experience.
Henry P. | Aug 2019
Very responsive even after business hours when I had a question or concern about something. Large team of people working well together to get the job done efficiently apparently because it went very smoothly and better than I expected. I didn’t encounter any delays or problems ever.
Heather K. | August 2019
Phyillis Faulkner and her team was amazing. Always there whenever I need answers and made me feel comfortable throughout the entire home buying process.
Jarvis R. | August 2019
Phyllis Faulkner was extremely nice, professional and helpful. She answered quickly. She made everything so easy.
June R. | July 2019
I worked with Phyllis Faulkner and her team. They did an absolutely wonderful job! They were very communicative and helped me in understanding everything. I can't say enough about how wonderful Phyllis and her team were!
Joshua W. | May 2019
Phyllis Faulkner is amazing. She is and has been my go to mortgage person for a very long time and will continue to be for a very long time to come.
Clifford L. | June 2019
Such a wonderful team to work with and I would like thank the team for a wonderful job making it so easy for me to obtain a loan. This is by far one of the best teams that I have worked with. The response time was fabulous and keeping me up to date as things getting done. I would surely recommend Guaranteed Rate to my friends and family.
Lucien Jehan Michael W. | May 2019
Phyllis went above and beyond more than once - I had a few setbacks on my end but she was always able to help me figure something out to keep the process moving and made me feel as if I was her number one priority. Ana, my Loan Coordinator was excellent as well, and made sure to keep me on track with my paperwork and supplemental information. Superb experience!
Molly H. | May 2019
I worked with Phyllis and her team, and was incredibly satisfied with the speed, accuracy, and performance of the work! They helped me achieve my goal to close on my house on the set date and dedicated many hours to do so. Very impressed and would recommend to anyone as a mortgage lender!
Shannan B. | May 2019
Phyllis did a great job helping me understand the process.
Teresa S. | April 2019
I have already recommended a friend and they are currently working with Phyllis and as soon as they find their home they’ll be ready to go! Phyllis, Ana and the team were so helpful and available via phone or email at anytime. They were very friendly and made this process so easy and quick!! My realtor recommended them to me and I’m already recommending them to my friends!
Leslie S. | April 2019
Phyllis and the rest of the team were very supportive and proactive. They made the process very easy for me.
Hani A. | April 2019
Had a great experience with these folks. They walked me through the home loan process with ease.
Eun-Jae Y. | April 2019
Phyllis and her team made it so easy for me to get everything done on time with a very good loan to close on my dream house. Thank you so much Phyllis!
Sameh B. | February 2019
Phyllis F. was my loan officer. Couldn't be happier with the outcome and the amazing help she provided. Would absolutely recommend to anyone looking for a mortgage/loan
Christopher G. | February 2019
Phyllis Faulkner was exceptional to work with, providing superior service, she always kept me up to date on the process. It took me 2 1/2 yrs to find the home of my dreams and Phyllis was always a phone call away (even on the weekend.) I will recommend Phyllis Faulkner and Guaranteed Rate over and over.
Cathy F. | December 2018
Second time customer with Phyllis Faulkner.
David D. | January 2019
Phyllis and her team were amazing! Everyone was so helpful and really made the process go so smoothly.
Wittney C. | January 2019
Phyllis Faulkner did an amazing job, answered all of our questions and concerns, always took our calls and made this lending experience the best we have had. Great job!
Jeffrey B. | January 2019
Phyllis was absolutely amazing, she and her team made sure that we knew exactly what was going on at all times during the process. The entire process was flawless, very satisfied with the level of care that we received and would definitely recommend them to anyone looking to buy a house.
Benjamin H. | December 2018
The team that we had the pleasure of working really helped us navigate through some very interesting situations. They guided us through the process and provided advice and recommendations that made our mortgage loan experience very comfortable. Phyllis Faulkner (VP of Mortgage Lending) was extremely helpful and genuine throughout this entire transition. If it wasn't for her attention to detail and customer satisfaction focus I'm not sure we would have made it to the finish line. Also want to express my extreme gratitude for the support received from Mary Ressetar (Mortgage Consultant) and Apryl Cain (Loan Coordinator).
Robert G. | December 2018
A good team of hard workers helping people to get what they want you guys are doing a great job, and every time I have been in your office all of you always smile & treat people with respect.
Daniel M. | November 2018
Phyllis Faulkner was an absolute joy to work with. I was referred to her after hitting a roadblock with another lender, and from the first conversation, she took note of everything that was relevant, working with me to find not just one option, but several solutions. She walked me through every part of the process, explaining anything I was unsure of in an easy-to-understand way. She made herself wholly available, so that I never hesitated to contact her, and always heard back quickly. Though I worked with Phyllis the most, every interaction I had with the rest of her team was just as easy, and communication between all of them seemed top-notch. I can't express how much of a help she was to us in every single step. 10/10, 100%, I would absolutely work with her again, and we are so grateful to be in our new home! Thank you, Phyllis!
Michelle D. | November 2018
The only glitch we had was due to some stock we sold, but understand all the necessary paperwork involved. The staff was very friendly and accommodating.
John M. | November 2018
Phyllis Faulkner from Guaranteed Rate was a joy to work with! She not only made the loan process extremely easy, but was communicative through the process, and assisted me in completing the loan in a very quick time! She even showed up to the closing table with a sweet & personal gift! I will definitely be using Phyllis again.
Joseph W. | November 2018
Phyllis was fantastic. Really took the time and had the patience to go through all the details with me since I was new to the process. Would recommend.
Adam C. | October 2018
Phyllis Faulkner was such a help in obtaining my loan!! As a first time homeowner, she was clear and concise throughout the entire process to help me understand the details. I was very impressed with the professionalism and assistance of all the Guaranteed Rate associates who assisted me along the way!
Katharyn O. | September 2018
Everybody was great, Phyllis was wonderful and so easy to get in touch with. Just a really great experience for me.
Lindsey B. -- Wilmington, NC 2/27/2014
Hey, check out this amazing review from Johnna about Phyllis! “Thank you, Phyllis and Lyle, for all of your help with my loan. You gave professional and fast service. The next time I need a loan, I will definitely use Guaranteed Rate again. Thanks again!”
Johnna T. – Youngsville, NC – 4/2013
Hey check out the remarkable review from Jenny about Lorraine! “We just closed on a refinance and had the most wonderful experience with Guaranteed Rate! We especially loved how every member of Phyllis' team in Raleigh, specifically Lorraine and Lyle, worked so well together! These ladies were so prompt at returning calls and emails, which made all the difference! Overall a great experience...thanks again!”
Jenny F. -- Greensboro, NC -- 02/2013
Hey check out the glowing review from Mark about Phyllis! “Phyllis Faulkner is always on top of things. We have bought a house and refinanced a few times and have and will continue to use Phyllis. Thank you as always for all the hard work Phyllis!”
Mark C. -- Wake Forest, NC -- 01/2013
Hey check out the amazing review from Diana about Phyllis! “Thanks you Phyllis along with the Team! We just closed our refinance and it was great experience, quick and very professional, especially the advice!” https://www.facebook.com/guaranteedRate1
Diana K. -- Raleigh, NC -- 01/2013
Everything went extremely well. I worked with Phyllis who answered all my questions extremely promptly, and trust me, as a first time home buyer, I had a LOT of questions. Not only did Phyllis address all my questions, usually within the hour, she was able to get me to closing within 3 weeks. She is also the only broker that I know of, that allowed me to close on a house while I was switching between jobs. My experience with Phyllis has been 5/5 stars, and I give her my highest recommendation.
Diana Z. - Raleigh, NC 9/2012
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