What people are saying... What people are saying... Back to profile
Tycia was so organized, personal and made me feel comfortable
Stephanie N. - Venice, CA | Mar 2022
The entire experience, including professionalism, expertise and customer service were outstanding.
Herman S. - San Diego, CA | Mar 2022
The great relationship and customer service with Todd Pianin and Tycia Lindsey.
Baldev R. - Hercules, CA | Mar 2022
Efficient and excellent customer service.
Matthew W. - Carlsbad, CA | Mar 2022
Because you provided a Team of amazing people and professionals and have optimized the process. Todd and Jennifer and their team are A+ people and pros, thanks!
Arran P. - Mission Viejo, CA | Feb 2022
Clarity of the process, rapidity of execution, exceptional customer service
Audrey L. - San Diego, CA | Feb 2022
Great service and it was done quickly.
Elizabeth S. - Malibu, CA | Feb 2022
good communication - detail oriented. good people.
Arlen B. - Lake City, CO | Jan 2022
Todd and his team work non-stop until everything is done.
Benjamin K. - Huntington Beach, CA | Jan 2022
Todd, Katie and the rest of the team were a joy to worlds with. They were very informative and transparent and made the process very easy on us. I’d highly recommend Todd and his team to anyone looking to buy or refinance their home. Chris & Sheri Johnson
Christopher J. - Oceanside, CA | Dec 2021
I am very satisfied with the service and the care I received from Todd, Tycia, and the whole team! They are all very honest and worked extra hard to get my loan approved!
Helen T. - Nashville, TN | Nov 2021
Great team that continues to exceed expectations
Timothy V. - Carlsbad, CA | Nov 2021
Todd and his teams are excellent. Very responsive and supportive to make sure the deal closed. The process is straight forward and no hassle in between. I can say they're the only team that I can trust. I strongly recommend them to my friends and customers when it comes to the mortgage loans. I will continue to work with them for any mortgage loans in future.
Myunghyun B. - Escondido, CA | Nov 2021
good rates, easy communication with the team, fast closing
Kate B. - Del Mar, CA | Nov 2021
Todd and his team were very professional and I can rely on their commitments.
Kaveh K. - San Diego, CA | Oct 2021
Excellent service … timely responses
David A. - Yorba Linda, CA | Sep 2021
Knowledge and connections in local market to meet abbreviated timelines and availability of service.
Dennis C. - San Diego, CA | Aug 2021
Great people, personal touch, helpful throughout the process
Indraneel B. - Seattle, WA | Aug 2021
Extremely responsive team that focuses on customer satisfaction. Effective team coordination to cover all the steps of the mortgage financing process.
Colin C. - San Marcos, CA | Aug 2021
they keep me informed during the process
Gloria D. - San Diego, CA | Jul 2021
Your team was diligent and worked hard to provide customer satisfaction.
Donald J. - La Quinta, CA | Jul 2021
They were great to work with.
Anthony O. - Imperial Beach, CA | Jul 2021
Organized and good communication.
Robert M. - Carlsbad, CA | Jun 2021
Todd's team was efficient and easy to work with
Scott W. - San Diego, CA | Jun 2021
Streamlined easy process through the multiple levels
Christian M. - Lakewood, CA | Jun 2021
Great TEAM work and kept us well informed in the process!
Peter B. - San Diego, CA | Jun 2021
Their attention to detail was outstanding.
Daniel H. - Twentynine Palms, CA | Jun 2021
Todd Pianin made it easy, in fact it was his idea to refinance through Guaranteed Rate and we so appreciate the savings!
C B. - Rancho Santa Fe, CA | May 2021
Guaranteed Rate was excellent
Yolanda B. - Los Angeles, CA | May 2021
Great customer service, knowledgeable staff, readily available to answer my questions, always professional.
Nicholas C. - Carlsbad, CA | May 2021
Great rate/terms, easy to use portal tool, and very good communication throughout the process. Meaning- I was reminded of actions I needed to take via email/text, and phone calls. Tycia was especially AWESOME.
Michael G. - Encinitas, CA | Apr 2021
Customer service was second to none, always responsive.
Harlan Z. - San Diego, CA | Apr 2021
Todd and Tycia were amazing getting our loan completed.
Jeanette N. - San Diego, CA | Apr 2021
Everyone we worked with was incredibly helpful throughout the process
Ronald S. - La Mesa, CA | Apr 2021
Because they were always responsive, they helped with every question I had, and became true partners throughout the process.
Silvia R. - Huntington Beach, CA | Apr 2021
I have been working with Todd and his team for years. They have always come through and figured out a way to get the deal done.
Joseph K. | Mar 2021
Process was simple and communication was good
James A. - San Diego, CA | Apr 2021
They were fast and professional
Mandy L. | Mar 2021
Todd Pianin was amazing. Professional, responsive and on top of it every step of the way.
Brian O. | Mar 2021
No hassle to close the deal with Todd''s strong team''s support. I can trust Todd and his team and peach of mind for the smooth closing. I will definitely work with them in future deals.
Myunghyun B. | Mar 2021
They were quick, efficient, and were there whenever I had a question.
Juergen L. | Mar 2021
The service was great, responses timely, clear requests for information and electronic processing made for fast turn around.
George C. | Oct 2020
Very responsive and efficient.
Dave D. | Feb 2021
Easy to work with, fast response time, available via phone and email, worked well with our realtor, various loan options, patient with first time homebuyer questions
Evan R. | Sep 2020
From start to finish, everything ran smoothly. We were kept informed and anything that required something from us was easily submitted or signed. The processes and the efficiency of Todd’s team made for a favorable experience.
Laurie A. | Nov 2020
very responsive and provided all of the support that I needed
David T. | Sep 2020
Ease of documentation, quick response time from Jennifer Gouslin
Cynthia T. | Oct 2020
I've use Team Pianin in the past and they have always been exceptional to work with.
John M. | Nov 2020
Everything about the process of refinancing my mortgage was clear, timely and so easy -- not used to it being so easy. And Jennifer Gouslin was so attentive and patient with all of my questions -- I am not a pro at this!
Jeanette H. | Dec 2020
Jennifer Gouslin made the extra steps necessary to make the loan fund. She helped explain the funding procedure to my elderly parents whose names were also included in the paperwork and provided easy steps for them to complete their paperwork.
Sara H. | Sep 2020
Easy to work with, had constant communication, very helpful when I had a question
Phyllis K. | Oct 2020
Quick replies. Professional. Easy process. Such a comfortable experience
Matthew S. | Nov 2020
Personable, competent and knowledgeable
Stanley R. | Dec 2020
Tycia is excellent, on top of everything, smart and patient
Eric T. | Sep 2020
Everyone we worked with was excellent!
Timothy V. | Nov 2020
Excellent customer service and readily available agents
Tevy T. | Dec 2020
Todd Pianin and his staff made everything as easy as possible.
Mark G. | Jan 2021
Todd, Tycia and Stacy made the process easy and were very helpful when answering my questions.
David C. | Aug 2020
Todd and his team provided great service. We had a 25 day escrow and they got it done on time .
David A. | Sep 2020
Super easy to use online submittals, always answers email quickly.
Shannon S. | Oct 2020
very communicative and easy
Samantha L. | Nov 2020
They have never let me down and always deliver on promises made!
Ramin A. | Dec 2020
Attentive and prompt with everything explained
Doreen F. | Jan 2021
Guaranteed Rate was able to help me refinance my current loan. We have a difficult beating issue and they did a lot of work to make it happen. I could not be happier.
Mussarat K. | Jul 2020
Because they truly are the best. They are honest, informative, patient. That is why I have gone back now 3 times for their expertise.
Cherie F. | Jul 2020
They made this process go smoothly. A representative was always available. I was updated every step of the way.
Cynthia C. | Jul 2020
The group helped us on every issue
John W. | Jul 2020
Excellent and thoroughly efficient communication and responsiveness during the entire process.
Jerry O. | Jul 2020
Todd and his team really blew it out of the park for us. Everything went off without a hitch from day one to closing.
Michael L. | Jun 2020
Great communication throughout the entire process. Very responsive!
Moses M. | Jun 2020
Because Tycia is so great!
Amy B. | Jun 2020
Todd Pianin and his team are very responsive and answer all our questions in a thorough and timely manner. They made a challenging process so much easier and less stressful.
Tracie H. | Jun 2020
The process was smooth and the team knew exactly how to handle every situation.
Konstadinos Z. | May 2020
Great team that supported the process, great electronic tools
Matthew R. | May 2020
refinancing my home was absolutely effortless from my side, they made it a seamless and easy experience - everything was handled for me.
Nina H. | May 2020
Very responsive, knowledgable, personable staff. They are proactive and make the process as easy as possible. They avoid surprises and stay true to their word.
Josiah E. | Apr 2020
We had a great experience.
Elana P. | May 2020
This team nailed every aspected of the loan and gave me exactly what I wanted!
Ramin A. | Apr 2020
Tod and his team went over and beyond to help me find competitive rates and assisted me in securing funding on two loans.
Fernando M. | Apr 2020
Strong communication and transparency
Eric B. | Apr 2020
Felt very comfortable throughout the process
Jason H. | Apr 2020
Client follow-up and updates were excellent.
Donald P. | Apr 2020
Todd Pianin and his team are wonderful
Eugenia K. | Mar 2020
Every person that spoke to us made us feel that we were their priority. It was easy to keep track of Required documents thru the dashboard. Every question or concern was addressed with proficiency & professionalism.
Carlos R. | Mar 2020
It’s a online service. I am retired old timer. They asked for my income and tax statements those I provided and they downloaded for me. They helped in every steps of the way. And my mortgage approved within 12 days. I was surprised! Therefore I am giving the highest rating.
Maganlal P. | Feb 2020
We enjoy working with Todd, Tycia and the rest of the team
Tara P. | Oct 2019
Todd Pianin and his team are extremely skilled professionals with amazing domain expertise and customer service skills. What more could you want?
Tony L. - San Diego, CA | May 2022
Because they took me step by step through the process and I understood.
Cherie F. | Sep 2019
I have been dealing with Todd P for over 25 years
Thomas H. - San Diego, CA | May 2022
Excellent teamwork. Fantastic communication.
Victoria B. - Los Gatos, CA | Aug 2023
I have worked with Todd successfully in the past on a previous home loan and reached out to him to help with a new home purchase. This was particularly difficult to finance as it was a post-closing mortgage with many other issues related. Todd and his immensely qualified (and patient) team both found the best mortgage option and lender while helping me get all the required materials together for lender. The process was quite complex and even as I was losing patience, Todd and his team were there to keep me calm. We got the loan done in time and I know that this is the group I'm coming back to next time (estimated 5 years).
Steven B. | July 2019
working with Todd & Jennifer for many years
Thomas H. - San Diego, CA | May 2022
They were easy to work with and everything was completed on time and as described.
James A. - Seattle, WA | Jul 2022
Todd, Jennifer, and the whole team were really on top of things and helped us close on a very tight timeline
Aleksandr C. - Portland, OR | Apr 2023
The process in attaining my loan was made very easily by all the staff at guranteed rate and was handled in a very professional way from beginning to end.
Fernando M. - La Jolla, CA | Aug 2023
The Pianin team is extremely diligent and professional. So thankful to each and every one of them!! It’s how business should be done always. They are truly incredible!
Elyse H. - Agoura Hills, CA | Oct 2023
Very helpful and delivered the goods
Philip Z. - San Diego, CA | Nov 2023