What people are saying... What people are saying... Back to profile
I feel I was treated fairly and professionally. Nice people. Knowledgeable.
Stephen G. - Chicago, IL | Apr 2022
Johnathan was great. He was very helpful and quick to respond when I had questions.
Amy G. - Dyer, IN | Apr 2022
Great communication with loan officers and ease of use
Nicola T. - Valparaiso , IN | Apr 2022
There professionalism, knowledge, communication, pleasantness
Larry G. - Munster, IN | Apr 2022
Professional work and good rates
Djasur B. - Kenosha, WI | Mar 2022
Great Team that helps with all and every question of their customer. Jonathan was the best.
Sanjaykumar G. - Crown Point, IN | Mar 2022
Fast, friendly, and best rate
Thomas P. - Crown Point, IN | Feb 2022
Jonathan was easy to work with. He was quick to respond to calls and emails. Rates were good and quick initial approval process.
Stephanie O. - Crown Point, IN | Feb 2022
They were on top of their game.
Luke L. - Crown Point, IN | Feb 2022
Great experience, rates and communication
Brian M. - Lowell, IN | Jan 2022
Communication was excellent
Miguel N. - Crown Point, IN | Dec 2021
It was a smooth process from beginning to end we were walked through every step of the way.
Levi G. - Merrillville, IN | Dec 2021
Knowledgeable and easy to work with.
Patrick S. - Cedar Lake, IN | Dec 2021
Jonathan was always available to help with any concern I had, thanks.
Charles B. - Lowell, IN | Nov 2021
I was kept updated & informed through each step of the process. Everyone was patient & very knowledgeable.
Theresa D. - Whiting, IN | Nov 2021
I have al are had great experiences with Guaranteed rate but my refinance was so smooth and so convenient! It was done mostly online and through email
Sarah K. - Crown Point, IN | Nov 2021
Very helpful and works efficiently
Lexie S. - Crown Point, IN | Nov 2021
Every included in the process really made it there business to help me get my dream home.
Brian C. - Chicago, IL | Sep 2021
The refinancing process didn't take long
Jeffery I. - Dyer, IN | Oct 2021
They did a great job of helping us out and keeping us updated!
Ryan G. - Munster, IN | Sep 2021
They are so helpful and all process has been done very smoothly and fast.
Ivanco G. - Crown Point, IN | Sep 2021
Employees are fantastic and easy to work with extremely helpful
Christopher S. - Dyer, IN | Aug 2021
Smooth process from start to end. From times, dates, rate, communication and small problem solving. All went well.
Matthew P. - Kalamazoo, MI | Jul 2021
Johnathan O'brien was the only reason we made our closing date and is a great communicator. We were never unaware of what was going on.
Nicholas R. - Cedar Lake, IN | Jul 2021
We have used Guaranteed Rate the past as well as my daughter we’ve always been satisfied with your performance thank you
Joseph L. - Crown Point, IN | Jul 2021
Great service and was very helpful
Sean L. - Crown Point, IN | Jun 2021
Ease of the documentation process and good communication.
Doug E. - Crown Point, IN | Jun 2021
Very helpful staff and easy process
Dawn G. - Dyer, IN | Jun 2021
Each Guaranteed Rate associate who I spoke or emailed with was knowledgeable, prompt follow ups, and courteous.
Anthony H. - Griffith, IN | Jun 2021
They were very easy to deal with and all the people I talked to were helpful and polite.
Troy E. - South Holland, IL | May 2021
Excellent customer service and answered all calls and questions I had.
Brian S. - Oak Forest, IL | May 2021
Professional, helpful, great communication. Pleasant experience.
Tina B. - Munster, IN | May 2021
The online system is very easy to use and Jonathan is amazing to work with. He always answered my questions quickly, no matter how many I had.
Tracy K. - Lowell, IN | May 2021
Very professional, quick and easy process.
Michael C. - Naples, FL | Apr 2021
My sales rep Jonathan was EXTREMELY helpful and took time to explain everything in detail and making it very clear to me to understand the process. That was so very appreciated!!! Everyone I did talk to were very nice and accommodating. Very reasonable service.
Patricia L. | Mar 2021
Amazing team, quick responses, always provided thorough explanations
Daniel H. - Crown Point, IN | Apr 2021
Multiple team members working together pretty seamlessly to help with our loan.
James P. | Mar 2021
Everyone on the team has great communication and address all of my questions and concerns.
Shantay G. | Mar 2021
Excellent customer service
JASON M. | Mar 2021
Process was smooth and had great staff checking in multiple times throughout the process. E-signing is life changing.
Amanda A. | Mar 2021
Service, organized, follow up and follow thru.
Jason F. | Mar 2021
Very helpful in the process.
Lance S. | Mar 2021
Outstanding service from our Loan Officer, Jonathan O''Brien.
Joseph R. | Feb 2021
Exceptionally easy service
Nicole G. | Feb 2021
User friendly, easy to understand process.
Tara A. | Dec 2020
Everything was super easy!
Juliana P. | Feb 2021
The experience was quick and easy. A few hiccups. But we got through it.
Charles B. | Dec 2020
Helpful service. Good rates.
James M. | Dec 2020
Very easy to work with and they are very professional
GEORGE B. | Dec 2020
You guys were the most helpful brokers that I’ve ever dealt with. You also know how to make people feel as appreciated as we are you.
SANDRA B. | Nov 2020
Fast, easy, convenient and nice knowledgeable staff.
Araceli S. | Dec 2020
Very easy to talk to and they answer all my questions
Tristan C. | Nov 2020
Anyone I know who's looking at buying a home I always recommend GR they are so easy to work with and answer any questions I have.
MARTHA H. | Dec 2020
Everyone we worked with was very professional and quick to answer all of out questions.
TOMMIE V. | Oct 2020
The team worked wonders for us. Any obstacle that came our way, they found a way to help us overcome it. The dedication and hardwork paid off!!
Cassie S. | Nov 2020
They were great from start to finish!
Matthew K. | Dec 2020
From the very first phone call to the very last detail, Guaranteed Rate''s employees and representatives were courteous, professional, helpful, and made me feel like I was important. The process was easy and the rates were the best that I was able to obtain.
James B. | Jan 2021
Everyone was very easy to deal with.
James D. | Sep 2020
The whole team was very kind, and kept me up-to-date on everything every step of the way.
Charles H. | Oct 2020
David Polarek and his team are great!
Joy J. | Nov 2020
Excellent service, friendly, professional, very knowledgeable, truthful and honest answers, quick response to concerns
ROOSEVELT L. | Dec 2020
They were there at all hours to answer any questions.
Ryan D. | Jan 2021
Because it was good service and professional and friendly
Mohammed B. | Sep 2020
They were very quick with replying to any questions, find the best rates, and work with you to try and make the home buying process work for you!
Sarah A. | Oct 2020
Responsive to questions - quick closing
VINCENT R. | Nov 2020
Always there when I had questions and explained everything very well.
Zachary O. | Dec 2020
Very friendly, very knowledgeable
Timothy K. | Jan 2021
They were great even when I had questions or needed help
Morgan B. | Aug 2020
David Polarek. He and his team were awesome!
Patrick A. | Sep 2020
GREAT COMPANY AND EMPLOYEES. DAVE MADE THE PROCESS FAST AND EASY.
JOHN E. | Oct 2020
Easy to work with and previous experience.
MICHAEL G. | Nov 2020
Expert, efficient, nice to deal with.
ARLENE M. | Dec 2020
Everything with our whole refinancing process went very smoothly.
BETSY R. | Jan 2021
The process was very simple and I received the best rate.
JASON S. | Aug 2020
4th loan with the same team. Helpful, responsive and professional.
Kevin A. | Sep 2020
Fast, efficient, courteous, easy to work with.
Patricia B. | Oct 2020
Great team and fast service!
Tara G. | Nov 2020
My process was smooth start to finish.
Antoine W. | Dec 2020
This is the 2nd time that I have worked with Guaranteed Rate and both times it was a pleasure working with the team. The entire process from start to finish was simple. Have worked with another company before and the entire process was a major pain. Would work with Guaranteed Rate again if needed!
Jonathan G. | Jan 2021
Easy paperwork and online signing system
Rebeka K. | Jul 2020
Very helpful with the process.
STEPHANIE K. | Jun 2020
Process was very detailed oriented and user friendly
Philip M. | Jun 2020
The process was really easy. Everyone was really friendly, helpful, efficient.
Jason C. | Jun 2020
The whole team was great. They kept us informed thru the whole process. They worked very hard to get the loan processed quick. Thanks for a super great job ??
Clarence B. | Jun 2020
Very professional and was handled in a timely fashion
JOHNETTA B. | Jun 2020
Very friendly and great communication
Mauricio M. | Jun 2020
Everyone was extremely friendly and helpful.
Debra H. | Jun 2020
Easiest refinance ever and the best people to work with!
SHERI V. | Jun 2020
I expressed the rating because everyone was knowledgeable, professional, and polite,
Seahn W. | May 2020
Everyone is very friendly and has alot of patience.
MARTIN F. | May 2020
Everyone was helpful and patient with me. They all seemed to be willing to take the time to explain everything to me.
Janet S. | Apr 2020
Got back to me with every detail. Jonathan OBrien is wonderful at explaining things to me.
Deborah Y. | Apr 2020
The closing process was painless and everyone was helpful and friendly.
ABDULLAH A. | Apr 2020
Because we went from a closing date of the 24th to the 9th and they did an amazing job getting everything ready in such a short period of time.
Zoran B. | Apr 2020
They have been great to work with very responsive. Jonathan, Linda, and Jason were excellent and made the process very stress free.
MICHAEL L. | Apr 2020
Cause my experience was with guaranteed rate was simple and to the point.
Frantoine G. | Mar 2020
Excellent customer service. Everyone at Guaranteed Rate was so nice and so professional. They kept me apprised of the progress of my loan from the beginning to the closing of my loan.
Richard S. | Mar 2020
Guaranteed Rate made the process easy and convenient.
Richard B. | Mar 2020
Convenient..Easy to contact...Efficiency...Knowledgeable.
James W. | Mar 2020
Everyone that we worked with was very informative and helpful.
Ricca D. | Mar 2020
they were very kind and helpful
Patrick S. | Feb 2020
We initially used Guaranteed Rate for our mortgage less than 2 years ago and we just used them (again) to refinance and the process was a breeze! Thanks to everyone for their help.
Megan B. | Feb 2020
I've used Guaranteed Rate twice and both times the process was very easy. I also liked that I was able to get my questions answered quickly.
Michael K. | Feb 2020
They were right there for me through everything, they explained all the steps and kept me updated at all times
Nyree P. | Feb 2020
Very prompt with question and getting me the answers.
Ryne H. | Jan 2020
Everyone I dealt with was on top of everything at all times.
JASON C. | Jan 2020
The staff was friendly, quick to respond, and made the process as painless as possible.
Jason S. | Jan 2020
David, Jonathan, and Linda were excellent to work with
Kevin C. | Dec 2019
Kept me informed throughout the process. Explain every step. Great website user friendly. Great teamwork.
Lillian B. | Nov 2019
Friendly and knowledgeable staff; made the process easier
Rebecca D. | Dec 2019
Friendly staff and very knowledgeable. Staff met me outside of business hours to help assist me in getting my loan.
Lane F. | Dec 2019
Friendly staff and very knowledgeable. Staff met me outside of business hours to help assist me in getting my loan.
Lane F. | Dec 2019
Kept me informed throughout the process. Explain every step. Great website user friendly. Great teamwork.
Lillian B. | Nov 2019
Everyone was super helpful and very quick at getting our loan processed
Melanie Q. | Sep 2019
I rarely (read almost never) give "5 stars" or "Tens" for anything. With that said, I was satisfied with the whole experience. Things got a little crazy at the end, however all worked out splendidly! I'd recommend y'all to anyone. I would like to throw out a special thanks to Dave Lugo for his help and guidance throughout the process.
Kenneth N. | June 2019
Dave Polarek, Linda Monge, John Obrian and the whole team are true professionals and made the process simple.
Kenneth K. | June 2019
This is our second experience with Guaranteed Rate and we are very impressed with the people and the process!
Brian R. | June 2019
I already recommended a friend to you guys and they are house shopping this weekend Thank you.
Victor B. | May 2019
I mostly worked with Jaclyn Garner and David Polarek and they were fabulous through the whole process. I also worked with Jonathan OBrien and Linda Monge which were equally great. They were so helpful every step of the process and if I had questions were always willing to go above and beyond to help. I would highly recommend them and would also use them in the future if the need arises. Thanks to all!
Charles H. | May 2019
This was the easiest refinance ever and I am so grateful to everyone who helped me with my loan. I have nothing but wonderful things to say about Dave Polarek, Linda Monge, Jay Burnett and Jonathan O'Brien. They were amazing to work with and I would recommend them to anyone looking for a new loan or refinance.
Sheri V. | May 2019
The entire process was great. I had one central person that I communicated with and was able to go to her with any questions or concerns I had. She would explain things to me so I understood them because I was a first time home buyer. I enjoyed working with everyone through the process however. I was recommended to you all by someone and I recommended a colleague and a relative to you all because of how great the service and ease of the process is with home buying, The process itself can be stressful, but you all made it far less stressful.
Letoyia M. | April 2019
Overall satisfied with Dave and his team in helping me close on our home. From the day I put an offer to the day we closed was exactly a month so I know they worked hard to help with that.
Jesus C. | April 2019
My loan officer along with everyone else was very friendly and Helpful. The process of buying a home is very hectic, but guarantee rates and their staff made the process very easy and stress-free. Thank you to everyone that help my family and me to obtain this house.
Adrian R. | March 2019
Every GR rep that had a hand in my ReFi process went above and beyond expectations. Sincerely, they are all part of a top notch team that deserves acknowledgment for a fine job well done!
Margaret S. | December 2018
Teamwork, professional, communication skills awesome. Jonathan and the team kept me informed about every step of the process. Explain everything that I was unsure about. I received 100-page documents, which was overwhelming. I called Jonthan, and he told me to stop by the office. This man explained every page to me. I can not thank him enough. Thanks, team
Lillian B. | November 2018
The process was easy, efficient and fast.
Larryett P. | October 2018
Dave and his team pulled out all the stops on my loan. We were able to close on our new home within 24 days of applying. Lightening fast and super attentive. Thank you Dave!!
Shawn S. - August | 2018
The Loan Officer and the team that I worked with were very knowledgeable and provided constant help throughout the process. They were very courteous and willing to answer questions.
Janet B. | August 2018
Dave, Linda and Jonathan made a very stressful transaction (stress related to everything EXCEPT getting a loan) very easy. I really appreciate all of the hard work that went into getting a Kia -from my perspective it was totally seamless (very important to me so that I could focus on the sale of my house and moving my family). I would recommend this tram to anyone looking for financing.
Kathleen D. - July | 2018
It was great to work with Dave Polarek and his team they were on top of everything and made it as easy as possible for me to keep the process going smooth from start to finish and create the least amount of stress possible. I would recommend again without a doubt they were fantastic.
Kenneth R. | July 2018
We had an excellent experience. The only thing I would change is when we got a final number to wire to closing. I knew this could be an issue so I wired more money early. The final number was given at 3:20 PM the day before closing. Busy schedules makes this a bit too late. That aside, the service was great, everyone was polite and professional. We are happy we used Guaranteed Rate.
Adam S. | May 2018
Johnathon was very helpful. He called me back every time I ever needed help. He is outstanding to work with, I can not say enough about him.
Cheryl C. | May 2018
Great Team to work with.
John J. | April 2018
This is the second time I used Dave Polarek for my loan. He made my first loan buying process go smoothly so I was determined to have him do my second loan. The builder wanted me to use his loan officer but I declined. Jonathan was the main person we worked with this time. He was very knowledgeable and really helped us through the process. They took care of everything. I'm very satisfied with all of the services. Both were great as well as the other staff (Linda Montage and P Adamoski. Everyone in the office from loan officer to the underwriters were great. Emails were answered very quickly.
LASHANDA W. - Dyer, IN | Jan. 2016
I enjoyed working with David. Very knowledgeable and always responsive. Would highly recommend David to friends and family.
Dragan P. – Highland, IN | June 2015
Jonathan, Linda, Dave, and Jason were wonderful!!!
Jefferey L.– Lowell, IN | May. 2015
David Polarek is great!
Ashraf D. – Crown Point, IN | Jan. 2015
I would recommend his work to anyone.
Tyler W. - Lowell, IN | Dec. 2014
Everyone in the Dyer office made the process very easy. This is my second time using Guaranteed Rate, specifically Jon OBrien and I will continue to refer him to anyone and use this company. He always makes sure to steer his clients in the right direction. Thank you everyone for all of your help!
Lauren M. - Lowell, IN | Jun 2022
David was fantastic. He updated us constantly and through all our changes made everything seamless for us. We had a great experience, entire team was super fast at responding, always made sure we understood every step of the process and every request.
Thomas G. -- Valparaiso, IN. 9/12/2014
Dave Polarek and his team are AMAZING! They made everything easy from the start and all the way through the closing. Competitive rates, knowledgeable and efficient.
Kimberly O. - Schererville, IN | Jun 2022
Overall it was a very easy process and I liked the interface on the website.
Nicholas G. - Windsor Heights, IA | Nov 2023
Hey check out the amazing review from Jason about David! “It was a pleasure working with Guaranteed Rate! They were very professional and they always communicated and responded back to me in a timely manner. I would definitely recommend Guaranteed Rate to a friends and family. Thanks David!”
Jason L. -- Schererville, IN -- 01/2013
They are fast and reliable
Stephen Bryan P. - Crown Point, IN | May 2022
Incredibly people, start to finish. I felt that they had my best interests at heart and kept me on track to complete the process.
Michael L. - Crown Point, IN | Jun 2022
Transaction was smooth and easy.
Grazhea I. - Crown Point, IN | Feb 2023
Communication is key and every member that reached out to me kept a constant and professional communication lines. Quick too!
Bolivar S. - Hammond, IN | Jul 2023
Very easy to use online feature for a busy working person.
Marisa C. - Merrillville, IN | Oct 2023
Because of the solid, swift and reliable service by one man Dave Polarek.
Dragan F. - Schererville, IN | Nov 2023
Everything went very well and the process was efficient and quick. This is my second time using Dave Polarek and I have always been satisfied.
Ira S. - Dyer, IN 2/2012
2nd time with no issues and always answered my calls and questions. Willing to help and steer me in the right direction
Joshua M. - Crown Point, IN | May 2022
Jonathan O’Brien and Jaclyn garner had the best customer service and made everything simple
Austin E. - Crown Point, IN | Jun 2022
They were very knowledgeable and got me through the whole process.
Thomas V. - Whiting, IN | Aug 2022
Informative, honest and cooperative
Ahmed I. - Valparaiso, IN | Sep 2022
Because the process was easy and able to do most everything online.
Joan S. - Indianapolis, IN | Oct 2022
No issues, smooth transaction and my loan officer was very helpful and alway accessible.
Kyra S. - Aurora, IL | Nov 2022
The customer service and the ability to lock an interest rate.
Larry S. - Merrillville, IN | Dec 2022
Jonathan was very helpful and informative throughout the process. We were always well communicated with and assisted. The whole first time home buying process was made very easy for us through the team that assisted us.
Alyssa H. - Steger, IL | Jan 2023
It was challenging at the end it all worked out.
Tracy V. - Merrillville, IN | Feb 2023
You guys are the absolute best
Kevin F. - Crown Point, IN | Apr 2023
Excellent experience, very smooth and great communication.
Shaun B. - Saint John, IN | May 2023
Quick response to all questions. Very smooth closing.
Constance R. - Crown Point, IN | Jun 2023
Things went great up until getting final closing numbers.
Jeffery C. - Crown Point, IN | Jul 2023
Very patient and consistent at guiding buyers into process.
Devonte P. - Schererville, IN | Aug 2023
They responses, the team worked all day and night to get me closed at an excellent rate (considering the current industry rates). I started the process at the beginning of October and just closed last Friday. Just excellent.
Matthew C. - Crown Point, IN | Oct 2023
Really great attentive customer service, competitive rates (and matching), dedication to a smooth and on time closing
Jesse B. - Chicago, IL | Nov 2023