What people are saying... What people are saying... Back to profile
Rebecca and her team were on it! This was the quickest and most simple refinance I've ever gone through!
Sara F. - Kent, WA | Sep 2021
Rebecca Roberts did an outstanding job. She went above and beyond in helping my husband and I.
Fritzi Ann U. - Tukwila, WA | Sep 2021
Rebecca was helpful and knowledgeable and guided me through the whole process.
Andrea V. - Kirkland, WA | Sep 2021
Rebecca was excellent to work with and made the whole process easy.
Kasaundra M. - Maple Valley, WA | Aug 2021
They were on top of every step of the process.
David A. - Auburn, WA | Aug 2021
Great communication, responsiveness, and trustworthiness of the team.
Jonathan B. - Maple Valley, WA | Aug 2021
Rebecca Roberts did a great job providing support, helping us get our house, advising us, etc.
Aaron W. - Puyallup, WA | Jul 2021
Ease of application, personalized service, quick turn around times and a genuine concern for customer satisfaction.
Aimee R. - Lynnwood, WA | Jul 2021
Rebecca and the whole team were responsive, helpful and helped us understand the parts of the process so willingly.
Craig S. - Maple Valley, WA | Jul 2021
Fantastic service, the agent (Rebecca Roberts) went above and beyond for us
Howard L. - Everett, WA | Jun 2021
Great service. i have already recommended my friends and they are refinancing 2 properties currently.
Adam D. - Maple Valley, WA | Jul 2021
Rebecca was more then amazing! she went above and beyond for my family and myself. when I first contacted her I was on a time limit and was getting no where with my first loan officer. She made me feel so comfortable and she worked late nights into the morning. she was always available and ready for whatever obstacle came up. She was a blessing to us for sure.
Akasha G. - Shelton, WA | Jun 2021
Rebecca was great to work with.
Ronald C. - Moses Lake, WA | Jun 2021
As a first time home buyer, I was very much confused with the loan process, rates and documents. It was Rebecca Roberts who made it easy for me. Rebecca has excellent communication skills. She clearly explained the process, as well as required documents. Unlike other mortgage professional, she never gave me round or confusing information. She always gave the correct and accurate information. She is very much customer (client) obsessed. Guaranteed Rate (specially Rebecca) always made sure that all the due diligences (like Pre-Approval latter, Home Appraisal and Underwriting approval) are being completed on time. Throughout the entire process, I never felt like I'm first time home buyer. I always felt like I'm dealing (working) with the right professionals who are keeping everything on the right track. I'll definitely recommend Guaranteed Rate to my friends and colleagues. I'm going to go with Guaranteed Rates in the future, for my financing needs. It was pleasure working with Guaranteed Rate. Thanks again. :)
Kapil K. - Bothell, WA | Jun 2021
Super professional and good timely manner.
Kyle F. - Enumclaw, WA | Jun 2021
Fantastic customer service, support, and attention.
Joao Paulo F. - Redmond, WA | Jun 2021
Professionalism and easy to work with.
David H. - Snohomish, WA | May 2021
Rebecca and her time were really responsive to questions and in particular, explained how the process worked all along the way. I hadn't been in the housing market for over 15 years and so a lot had changed - particularly the speed. It was tremendously appreciated to keep me calm and on track to deliver the things that were needed. The process went extremely smoothly.
Daniel P. - Everett, WA | May 2021
Rapid responses, well-informed and assisting with loan knowledge. A first time buyer with a very pleasant experience.
Oscar A. - Los Angeles, CA | May 2021
As a first time home buyer the experience of navigating from pre-approval to closing was somewhat foreign to us. At every step, Rebecca and her team were extremely helpful and went out of their way to ensure that we fully understood the intricacies of our mortgage. Excellent service. They were quick to respond to emails and phone calls and really went the extra mile.
Edwin S. - Everett, WA | Apr 2021
Staffs are very nice, informative and good customer service.
Michael B. - Auburn, WA | Apr 2021
Rebecca was incredibly helpful giving us as much information as we needed while alleviating any stress that can often accompany processes like this.
Jonathan B. - Maple Valley, WA | Apr 2021
The service by Rebecca was great. The process was quick and Rebecca was very helpful.
Richard C. | Mar 2021
Rebecca was really great. It was a very confusing process but she made it easier, talked me through it, and answered all my questions, was very helpful.
Claire T. | Mar 2021
Rebecca Roberts went above and beyond for us. We had some financial limitations but she was able to work with us and provide my mother with her first home ownership at age 53.
Claire T. | Mar 2021
Very friendly and professional during the entire process.
Michael G. | Mar 2021
They are great people and they help me very good!
Shell T. | Mar 2021
We really liked the way Rebecca helped us close things on time.. she went over and beyond to help get better appraisal and get things done super fast
Deepak A. | Mar 2021
Smooth and efficient loan processing.
Katherine D. | Mar 2021
Rebecca Roberts has been absolutely outstanding at every step in the loan process: from the first contact she helped me consider options, nailed down a great refi rate and payment plan, walked me through the application process all the way through closing. Excellent communication, response times and follow up whenever I sent an email or text with a question.
Peter F. | Mar 2021
I received the absolute best customer service from Rebecca and her team. At no point did I feel that any questions were stupid. Thank you for making the process easy and painless!
Madeline S. | Mar 2021
The second time when I use Guaranteed Rate. Rebecca Roberts communicated very well, client orientated, making things happen.
Lucian B. | Mar 2021
They helped me all along the way with pretty much every aspect, and got me a good, low interest rate with great terms for my mortgage.
Brandon J. | Feb 2021
Great experience from start to finish!
Simona G. | Feb 2021
The representative was very helpful and made time to speak with and explain the refinancing process.
Brian A. | Jan 2021
Above and beyond expectation
Guy F. | Feb 2021
The rate we received was excellent
John C. | Jan 2021
They made it easy to obtain the loan.
Theresa B. | Jan 2021
Rebecca worked overtime to crunch my numbers to buy my home. She is fun, friendly, professional, efficient, and is available for questions pretty much any time. She knows her stuff and will work hard to get the best loan for you.
Jill H. | Dec 2020
Information was accurate and timely. We were updated often on the progress of the mortgage.
Jeffrey B. | Jan 2021
great customer service and great attitudes!
Jeff K. | Jan 2021
Very easy to work with and made the home loan process as stress free as possible.
Joshua O. | Dec 2020
Everyone was easy to work with and answered questions quickly.
Vivian Tram Anh D. | Jan 2021
I have already recommended them.
Melissa B. | Dec 2020
Excellent follow up and ability to resolve any issues that came up.
Timothy F. | Jan 2021
Rebecca went above and beyond both times we’ve used her!
Joseph K. | Dec 2020
The customer support by Rebecca Roberts was as if I was working with my best friend and your process were so easy. thank you Rebecca!
Shawn A. | Jan 2021
Guaranteed Rate, specifically Rebecca Roberts did such a great job handling our home loan, that we wanted to work with her again when it was time to refinance. Rebecca is such a pro, and made the experience as painless as possible.
Mitchell Z. | Aug 2020
Very helpful patient & much better than company I was with.
Lisa B. | Sep 2020
Rebecca Roberts answered questions clearly and was very responsive. She pushed my loan to close within 21 days. She’s awesome!
Jesse S. | Oct 2020
Rebecca Roberts was recommended to us by a family member. The timing for a refinance was challenging for us because of school, work and elder health care needs in the family left little time to manage the process of a refinance. In reaching to Rebecca she made this process easy. She was available to answer questions and kept us up to date on all the necessary detail. We appreciated he professional and friendly approach in working with us. She is very knowledgeable which allowed us to focus on family issues while she managed the refinance. Thank you Rebecca.
John C. | Nov 2020
Rebecca Roberts was very focused and creative on finding ways to make our loan work and painless.
David V. | Dec 2020
It was a great experience.
ANDRAE H. | Jan 2021
Because Rebecca Roberts and her team gave 100% to making our house close, so it could become our home.
Jason P. | Aug 2020
I have already referred two families.
Windy E. | Sep 2020
Rebecca and team were amazing during our experience. Communicative, transparent, and quick to offer solutions whenever we had a question. Thanks Rebecca!
Michael H. | Oct 2020
The process, the people and how timely I was able to close.
Kimberly B. | Nov 2020
Always a pleasure to work with Rebecca and her team.
Julia F. | Dec 2020
My lender did everything she could to ensure the process was smooth, quick, complete, and low-stress. Absolutely amazing!
Mishana E. | Jan 2021
Very personalized, helpful, and knowledgeable assistance throughout the entire process. Thanks Rebecca!
Miles S. | Jul 2020
Rebecca was super responsive. We did not have to pay one amount because of our credit score. Rebecca and Les actually came to our home.
Torrey O. | Jun 2020
Smooth, worry free transaction
Allison G. | Jul 2020
Because of Rebecca Roberts - she’s fantastic!
Brannon H. | Jun 2020
Customer service, clear and timely communication, professionalism, knowledgeable, and ease of loan process.
Tina D. | May 2020
Rebecca Roberts went above and beyond our expectations! She was with us every step of the way and made us feel like we were her only customer.
Chet S. | May 2020
Rebecca Roberts did an awesome job in explaining the process and delivering EXACTLY what we were looking for. A quality product, professional product delivery, and seamless process.
Tye P. | May 2020
Rebecca Roberts did a fantastic job helping me through the process.
Geoffrey L. | May 2020
Easy to work with, gave clear and concise directions and were very friendly.
Megan J. | Apr 2020
Because working with rebecca is a breeze and she is just a mountain of knowledge and helpfulness.
Christopher W. | Apr 2020
Everything that Rebecca Robert's does is top notch. She is nothing short of amazing!
Christine R. | Apr 2020
I based the rating on recommending Rebecca Roberts to friends, not just Guaranteed Mortgage. I wouldn't trust anyone else with my mortgage needs, except my local credit union, which may or may not be a good fit for certain customers. I'm still not sure if the servicer step will be satisfactory and can only talk about the loan application and closing process.
Aimee R. | Mar 2020
Super helpful and very friendly
Jacob P. | Mar 2020
Everyone I dealt with was very professional, responsive, and competent.
Robert S. | Feb 2020
Really good communication and good customer service.
David H. | Jan 2020
Mostly because of my experience with Rebecca Roberts. She was so efficient, knowledgeable and professional. Rebecca really went above and beyond to ensure that everything ran smoothly.
Nicholas C. | Jan 2020
Rebecca was great to work with. She was very responsive and informative. She answered all of our questions when we had some.
Victor K. | Dec 2019
Rebecca Roberts helped us through every step of the process.
Spencer E. | Nov 2019
Great and positive experience. Very friendly and supportive, with help and guidance throughout the whole process.
Alan M. | Oct 2019
Rebecca and her team was excellent at communicating and helping out through the transitions.
Loan N. | Oct 2019
Because Rebecca is awesome! She always goes above and beyond.
Eric G. | Oct 2019
Rebecca did an outstanding job for us. Answered all our questions and had all the information we needed
Daniel C. | Oct 2019
Because Rebecca roberts went above and beyond
Raquel S. | Oct 2019
Rebecca went above and beyond on helping us and making it as easy as possible through the process.
Bart K. | Sep 2019
Rebecca did a great work. Easy to work with, very thoughtful.
Junyi G. | Sep 2019
Great customer service!
Jeffrey B. | Sep 2019
Rebecca did a great work. Easy to work with, very thoughtful.
Junyi G. | Aug 2019
Rebecca Roberts was great to work with! My family and I were moving across the country and she worked with me for close to a year! She was always quick to respond to my many questions. Rebecca looked at the loan from all angles to determine what was the best for our family! We will definitely go through her again and refer any friends, as well!
Geoffrey W. | July 2019
Rebecca went above and beyond to execute the best terms possible. Her expertise and responsiveness made the process an enjoyable one.
Eric S. | July 2019
Rebecca Roberts is amazing. She is the reason why we went with guaranteed rate. I would recommend Rebecca for any family friend or colleague. She made the loan process very easy and smooth and was always available with any questions we had.
Carey T. | June 2019
Rebecca was incredibly professional, compassionate, and patient... her efficiency in getting me a pre-approval letter within hours of receiving a little bit of documentation was astounding since I'd been trying [unsuccessfully] to get one for weeks with another broker. She would drop everything (much to my dismay when it was late into the evening or on a weekend and draw up a letter when I'd found yet another property I was willing to take ANOTHER run at (crazy housing market!)
Bobbie S. | May 2019
Rebecca Roberts was amazing! She made herself available throughout the entire process and was determined to answer any questions we had, as well as get us the best deal. Our first conversation with her we mentioned we were first time home buyers. She offered a crash course lesson on all the vocabulary we would hear in the coming weeks and an in depth look on the whole process before we even started. Needless to say, if anyone I know is looking for a lender, I'm recommending guaranteed rate and Rebecca Roberts
Arturo Z. | May 2019
Our loan officer Rebecca Roberts has been very professional, responsive and just a pleasure to work with. She answered promptly any questions or concerns we had and just all around wonderful to work with! Though it was hectic at times...everything was handled in a timely manner! Thanks Rebecca for everything that you have done for us!
Simona G. | March 2019
I was very pleased with my loan officer; she made the process very easy and simple. She held my hand the whole way. Rebecca was ALWAYS available for me; if she needed to get back to me, it was in a timely manner.
L'Tanya A. | December 2018
Rebecca Roberts was outstanding to work with to obtain our loan. She was always willing to answer questions, provide additional information, and accommodate any needs changes we had. We will definitely be recommending Rebecca and Guaranteed Rate to our friends and look forward to working with both again in the future!
Spencer E. | December 2018
Rebecca was great she answered all my questions quickly and in simple terms so I could understand! Would highly recommend to other people!
Stuti S., September 2018
Guaranteed Rate, which is a promise or assurance not only describes the company that provides loan but the person (in the name of Rebecca Roberts). Her work as a loan officer was of optimum quality from start to finish. She was available 24/7 especially during the trying times of "deadlines" in the real estate industry. What a great loan officer she was. One time, I called her and I didn't realize it was 11:30 pm. Without any hesitations, she answered the call. Her availability gave me the confidence that she was always there to support me. She is one who would move mountains to get the work done. Kudos to you Rebecca Roberts and to Guaranteed Rate.
Jude Guadalupe S. | September 2018
Rebecca was amazing, as always! I’ve recommended her to many of my clients in the past (I’m a realtor) and it was refreshing to see first hand how awesome she is at her job. My husband and I felt the process went very smoothly and any hiccups along the way were handled immediately. She goes above and beyond to get you the best deal possible, but most importantly she puts heart into her job, which is hard to come by in a financial transaction. Thank you for everything, Rebecca!
Michelle L. | August 2018
We could not be more satisfied! Our representatives were amazing! They made everything so easy, and so fast, it was final before we knew it. Thank you Guaranteed Rate!
Schuyler B. | July 2018
Rebecca was amazing. She was incredibly helpful, especially since this was my first time purchasing real estate. I honestly can't imagine working with a better loan officer.
Christopher G. | June 2018
Rebecca went and above and beyond on this transaction in every way. We weren't represented by a real estate and Rebecca Roberts helped answer so many questions that were obviously outside the scope of her work. She took calls late in the evening and early in the morning way outside of work hours. She was an expert in every way. We would highly recommend working with Rebecca Roberts on any mortgage loan transaction!
Anthony S. | June 2018
Loan officer was beyond excellent during the whole process. I will highly recommend her anytime!
Manish M. | July 2018
Rebecca was great! She took the time to run numbers, discuss options, communicated well with us and got us a great rate. She was well informed and walked us through it from start to finish! Thank you!
Thomas W. | June 2018
Our loan agent, Rebecca Roberts, was absolutely amazing. So professional and knowledgeable, but also very personable! She held our hands through the entire process, and answered all of our silly first-time homeowner questions. I really felt like she was working as hard as she could to get us the best loan that satisfied all of our concerns. Thanks so much! A+!
Mitchell Z. - June | 2018
Well its all because of your special employee named Rebecca Roberts. She helped us through this entire process without making us feel pressured. She is a great liaison and very knowledgeable in her field. It is only because of her we choose Guaranteed Rate among 4 options we had explored for ourselves. Awesome and thanks again.
Raminder S. | April 2018
Rebecca was phenomenal! She walked us through every step of the way, and was honest and up front about every scenario that could work best for our situation. She was always pleasant, and over the top helpful. She was available at almost all hours to discuss the loan or any questions we had regarding it. I wouldn't hesitate to recommend her over and over again!
Allison R. | May 2018
She helped us every step of the way, solved the problem we don’t know how to do, and fought for us for getting the higher credit score and lower rate. She is the one you will recommend to every friend you know. Rebecca Roberts is really amazing. She is one of the reason we started loving Seattle. At the very beginning our expectation was to find a reasonable home loan. Once the process started, Rebecca worked very hard on every single detail in order to make sure we got the lowest interest rate. She even helped us to correct our credit score that was mistakenly impacted by an improper report. We couldn't find a better way to show our appreciation to her. We will DEFINITELY recommend Rebecca to all our friends who have plan buying a house in the area.
Qing G. || April 2018
As a first time home buyer, approaching the process of obtaining a loan and purchasing a new home was quite daunting. Throughout the process, I felt that I was well informed, time-bound expectations that were set with me were always met, and document exchanges were quite simple. Very pleased with the service and have already recommended to colleagues.
Kurt P. || March 2018
As a first time home buyer, approaching the process of obtaining a loan and purchasing a new home was quite daunting. Throughout the process, I felt that I was well informed, time-bound expectations that were set with me were always met, and document exchanges were quite simple. Very pleased with the service and have already recommended to colleagues.
Kurt P. || March 2018
Rebecca is friendly and knowledgeable. She worked with us anytime of the day and provided all the information we needed to get our home. Great experience for being a first time homebuyer.
Richard & Michelle R. || April 2018
Rebecca was amazing to work with purchasing our new home. Rebecca was always there to quickly answer questions as a subject matter expert day or night. She was able to lock in a great rate for us and get everything closed quickly despite a few challenges due to the uniqueness of the property. While we are not ready to go through the process of finding and purchasing a home again when we are we will definitely use Rebecca.
Rob B. | December 2017
I have never written an online review, but was compelled to do so based on the service and professionalism Rebecca had given my wife and I throughout our home buying experience. I was purchasing a house from a family member so did not require services from a real estate agent. Rebecca was very involved and even handled a number of tasks myself or a real estate agent should have taken care of. When documents were required, she made it convenient and the past of least resistant. She did a great job on balancing how hard to push when needing documents and did not impose on family time. I have 13 years of experience in the real estate industry and have worked with a number of lenders and mortgage brokers for personal and client needs and Rebecca has been the best I've worked with. Regardless of what challenges came up, and there were a number of them, Rebecca never gave up and was very resourceful. Referrals are like gold to me and I do not normally refer people, but if anyone asked me for a lender, Rebecca would be the only one I would give. Thank you Rebecca!
Scott P. | 2017
Rebecca has been world-class in her professionalism and would place her at the top of our list when it comes to a loan officer. When we considered loan options, she was very helpful in providing honest and useful information. She really knows the market which gave my wife and I confidence to make an informed decision. Her tireless work ethic, allowed us to close on time and was present during closing to explain forms and answer our questions. There are very few professionals we could recommend without reservation. We've bought and sold many homes, having moved all around the country and Rebecca made my wife and I feel comfortable and confident to completely trust her to help us with such huge decisions.
Jeff C. | 2017
After two years and 8 offers, when we finally found our dream home, I called at least two other mortgage lenders. But in the end I ended up calling Rebecca again because she was the only one that made me feel totally comfortable, relaxed, and stress free. Like a trusted friend, she explained all the steps, forms, reasons, hypothetical scenarios, and worked with us at a moment's notice-even while packing for her family vacations. She is not only dedicated, she is very efficient and highly competent in her profession. Most of all, we appreciated that she always interacted with us with positivity and joy!
Ashley D. | October 2017
Rebecca was incredibly thorough and took time to explain our options, address our concerns, clarify questions, and research any needed information. She was very timely in her responses to us and her professionalism was evident throughout the process.
Jeffrey B. | August 2017
My loan officer, Rebecca Roberts, made all the difference making this experience easy and understandable from beginning to end. The other people involved in the transaction at Guaranteed Rate were also very helpful and easy to work with as well.
Ashley D. | September 2017
Rebecca Roberts was very helpful and knowledgeable and able to make the process easy for me. I would recommend Rebecca and guaranteed rate to anyone who is looking to move and needs assistance. Thanks so much!
Julie H. | 8/14/2017
The whole process went very well I think and my contacts were always there to help when I needed. was a nice experience for me.
John K. | 9/8/2017
Loved working with rebecca. Would recommend her to others.
Christopher W. | 9/8/2017