What people are saying... What people are saying... Back to profile
Had a great experience with staff. Made the process easy
Paul W. - Irving, TX | Apr 2022
The process was smooth and everyone was very transparent through the whole entirety!
Brooklynn S. - Fort Worth, TX | Apr 2022
Reggie is the best! He takes his time to make sure the deal is going to be successful.
Rose A. - Crowley, TX | Apr 2022
They were amazing and very helpful during the process.
Kristen D. - Burleson, TX | Mar 2022
Reggie & the entire team were great!
Christiana B. - Willow Park, TX | Mar 2022
great customer service. every question i had was answered in a timely manner. the process was smooth and streamlined.
Waco Z. - Dallas, TX | Sep 2021
They provided excellent customer service from the beginning to the end.
Unetris W. - Glenn Heights, TX | Nov 2021
Reggie Smiley was very helpful throughout the whole process, his team was just as attentive and helpful as well.
Cristian A. - Dallas, TX | Sep 2021
Everything was professional yet had a personal touch. And it got done!
Rebecca N. - Crowley, TX | Sep 2021
My experience was awesome. Reggie was always available to answer my questions and give me information I needed.
Lorie B. - Aubrey, TX | Aug 2021
Reggie Smiley is one of the most upbeat people I have ever met. If he is in a time crunch you would never no it.
Tommy W. - Burleson, TX | Aug 2021
Reggie and his team were great! Very easy to work with, and made the process as painless as possible!
Samuel D. - Burleson, TX | Aug 2021
Everything was smooth and easy, I would recommend to anyone!
Lisa N. - Addison, TX | Aug 2021
The team at Guaranteed Rate provided timely and thorough communication. They really made us feel comfortable throughout this process. I highly recommend Guaranteed Rate!
Latonda C. - Frisco, TX | Jul 2021
Because they went above and beyond to secure my loan.
Michael T. - Franklin Square, NY | Jul 2021
Easy to work with and very efficient
Christie P. - Fort Worth, TX | May 2021
Was very easy to work with
Gerald J. - Sugar Land, TX | May 2021
Very professional, quick responses, and willing to answer any question with an understandable explanation.
Shay M. - Arlington, TX | Apr 2021
Reggie Smiley and team was Amazing!!!!!
Kent C. - Denton, TX | Apr 2021
Everything was easy, staff was kind and helpful
Ryan B. | Mar 2021
Excelente costumer service . Reggie and his team helped all the way in the process. It was my first property buy in the USA . Very thankful.
Carlos E. | Mar 2021
I liked the service everyone was very helpful answered all my questions guided me thru the whole process without any problems
Betty M. | Mar 2021
I like their curiosity and professional integrity. Plus, they go extra miles to solve your concern.
Daniel F. | Mar 2021
The Agent we worked with was Awesome!
Fred W. | Feb 2021
I felt that the whole team kept me updated and it was easy to refi.
Karen R. | Dec 2020
Reggie Smiley has given EXCEPTIONAL service in both my 1st home purchase & my refi process! He is always available to answer my questions & is very knowledgeable & friendly!
Alicia B. | Feb 2021
Everything was smooth and simple
Richard F. | Dec 2020
The dedication of every one that was involved in the process.
Nikki S. | Aug 2020
They were wonderful to work with
Ashley H. | Sep 2020
The people were professional and on time with all documents. Kept me informed via email of each step and documents needed. We’re there via phone call if I needed them or had questions. They did a great job.
Jannifer F. | Oct 2020
It was a long process for me and Mr. Reggie was there with me throughout the entire process. He never gave up on me and he is by far the best! He made me feel confident and coach me along the way. It been almost a year long process with me and Mr. Reggie. God place him in my path for a reason. He kept me updated and understand what is need to be done to get the consumer what they needed. Mrs. Priscilla Salas is amazing. She kept me updated throughout the process and responded to every question I had in a timely manner and emailed me back. She is a people person and deserve a raise. Mrs. Alisha ODennell is amazing as well. She told me exactly what I needed and responded in a timely manner. She didn’t give me the run around and was very professional. Me. Reggie and his team was amazing throughout the entire experience and I view them as family. This is honest review. Even if I was not approved for the loan. Hands down a great crew. Thank you all from the bottom of my heart and God Bless y’all!
David D. | Nov 2020
Everyone on the team was knowledgeable and always on task.
Lisha E. | Dec 2020
Reggie Smiley is the best!
Styron W. | Aug 2020
Very easy process and staff was very friendly
Melinda R. | Sep 2020
Overall great communication
Eulogio M. | Oct 2020
Super easy to work with and they answered any question I had.
Katherine M. | Nov 2020
It was easy and the staff made it easy and understandable to communicate needs and wants.
Paul G. | Dec 2020
Reggie Smiley is an excellent service provider.
Marvin R. | Jan 2021
Outstanding customer service from Mr. Reggie Smiley!!!! Very polite, informative, he definitely has the patience that is needed to help a new homebuyer.
Marlene C. | Jul 2020
Reggie was sensational. Answered all of our questions and always put our best interest first.
Cesar C. | Jun 2020
Reggie Smiley and his team did an amazing job and got us closed on a timely basis with a breeze!
Crystal H. | May 2020
Reggie was very helpful throughout my loan proceeds especially at the beginning. He explained to me what to expect with the process as a first time home buyer.
Kristen N. | May 2020
Responsiveness, willingness to answer questions and provide feedback.
Karina T. | Apr 2020
Guaranteed Rate made its process from beginning to the closing effortless.
Dora A. | Mar 2020
Very detailed and all the way support to the client.
Maria A. | Feb 2020
Reggie smiley is a class act and top notch. This is the second time I have used him and I would use him a hundred more times
Peyton I. | Feb 2020
It was easy to work with Reggie Smilie (loan officer).
Jewell X. | Jan 2020
Very courteous and informative
SANDRA A. | Jan 2020
They worked online and via phone.
Adriana M. | Dec 2019
Simple, Quick, Clear expectations and follow through
Carla L. | Oct 2019
Reggie Smiley provided excellent customer care. He constantly check in with to make sure the home buying process was going smoothly for me. Reggie was more excited than I was doing the whole process. I truly appreciate Reggie for going above and beyond.
Anajaunette G. | July 2019
Reggie and his team were excellent, they were on top of everything and answered every questions we had along the way. Thanks again!
Jasom E. | May 2019
I was in a situation and needed a cash out refinance with lightening speed. Reggie and his team were able to handle everything with a speed an efficiency that far exceeded my expectations. Reggie had an entire team to assist with the various stages, but always stayed involved. I never felt 'handed off' even though his entire team was truly amazing and obviously competent. Reggie responded to emails very quickly even if outside of business hours. Jennifer introduced me to the team. Priscilla kept the ball moving with all the crazy details needed just for a complete application package to make sure things could go smoothly with underwriting; and Cathy Gramm was stellar in all the final steps. She virtually 'held my hand' through the final days and made sure that everything was complete so there was nothing left to chance that might delay final funding. I can't say enough good things about this entire team and the incredible process. After having a terrible experience with Wells Fargo - my mortgage company for more than 15 years - I entered this process without much hope of accomplishing my goal. Thanks to them, I’m able to spend time with my Dad in his time of failing health.
Stephanie N. | April 2019
Reggie was awesome! He was ALWAYS available! He made the process VERY easy and kept it all stress free! Not only would I recommend him I already did to my other daughter and in fact they closed their look this afternoon! Great company and great team work by all.
Robert C. | February 2019
Awesome service and made this one of the most painless house purchases I have had.
Oscar C. - Fort Worth, TX | Jun 2022
Hi professionals! On time!
Nikolay K. - Mckinney, TX | Jul 2022