What people are saying... What people are saying... Back to profile
Richard was a wonderful help to navigate the process
Nadia C. - Alexandria, VA | May 2021
Incredibly responsive very timely and we got a great rate
William D. - Bethesda, MD | May 2021
Quick response every time, very helpful through entire process.
Brandon I. | Mar 2021
The first two agents I dealt with were AMAZING!
James D. - Washington, DC | Apr 2021
They were responsive, found ways to us money, and kept us informed as the loan moved through processing,
Jan K. | Mar 2021
Guaranteed Rate (Richard Hugel) made my first time homebuying process very easy and straightforward.
Sara L. - Washington, DC | Apr 2021
Excellent customer service!!!!!!! Excellent attention to detail as my loan closed on Time!!!
Antoine D. | Mar 2021
Guaranteed Rate offered me a great loan rate and was very helpful and responsive with the entire loan process. Making my home purchase a great experience.
Sara W. | Jan 2021
Very professional. Went smoothly. Always available for questions.
John Z. | Feb 2021
Excellent Service delivery
Juan C. | Jan 2021
This was the most efficient and effective refinancing we have ever undertaken....
Charles S. | Jan 2021
Richard Hugel was professional and accomodating from day one before we even settled on a house.
Kenya W. | Aug 2020
Answered all my questions clearly.
Robert D. | Sep 2020
Richard Hugel and his team were great with everything--from the email and phone communications to all the substantive work. Richard and his group made an often tedious process really painless. I highly recommend Richard and his team.
Joseph P. | Jan 2021
First, we got an excellent rate, second Rich Hugel and his team worked very persistently to get us the loan. There were complications due to our financial situation and a tight deadline, but they overcame them to get us the loan.
Jan K. | Aug 2020
great support and communication
Jonathan D. | Sep 2020
The staff is professional, thorough, knowledgeable and courteous.
Karen B. | Oct 2020
I never waited more than 5 minutes for a response during the whole process.
Angela C. | Nov 2020
Excellent customer service and friendly, courteous staff
Tanga F. | Jan 2021
Everyone was very helpful and professional.
THOMAS L. | Aug 2020
have used them twice ... no problems.
James N. | Sep 2020
Rich was very helpful and extremely knowledgeable.
Mary Margaret S. | Oct 2020
Very professional and followed up with me repeatedly to keep things on track.
Alexander F. | Nov 2020
Timely attention to our needs
Jeffrey D. | Dec 2020
Excellent customer service Richard Hugel was great to work with. Very respectful, responded to all of my questions and any issues I had in a timely fashion.
Cordelia G. | Jan 2021
Great rate and excellent response
John B. | Jul 2020
Everything was handled professionally and my questions were always thoroughly answered.
Renee S. | Jul 2020
Everything was smooth sailing from the very first initial email. If we had questions, they were answered quickly and not once did they make us feel as though any of our questions were too big or small to answer. We even had to postpone our first closing date due to a family emergency and they were all very kind and gracious about it. We would definitely recommend Guaranteed Rate to anyone looking to finance/refinance their mortgage.
Michael W. | Jul 2020
Ease of transaction, clear communication
Laura R. | Jul 2020
Fantastic customer service & great rates
Siegfried S. | Jul 2020
Great service and direct support from loan officer who was willing to listen
Jeremy H. | Jul 2020
I believe this is my third time using Guaranteed Rate! I will use them again.
Anthony R. | Jun 2020
supported my claim that appraisal was unjustifiably low and took on followup appraisal. quick responses to questions ...
James N. | Mar 2020
Everyone I worked with at Guaranteed Rate was professional and courteous. We were able to get things done according to schedule and make the closing a success with no issues
Eric V. | Mar 2020
The handling of our loan and customer service provided was second to none!
Karen B. | Jan 2020
The entire process was handled very efficiently and all service providers were very professional
Angelica R. | Jan 2020
Richard was absolutely professional, courteous, and honest throughout the process. He didn't give us false hope but yet guided us strategically so that we could move forward with the purchase of our home.
Theresa S. | Dec 2019
Richard Hugel and his team were outstanding!
Charles S. | Oct 2019
Professional people. Answer all my emails/ questions quickly especially my loan officer. Thanks again Richard.
Mai C. | Dec 2019
Lowest rates. Relatively smooth process.
Dmitriy A. | Oct 2019
We were a challenging case because we had just moved from Europe, and my income was from Europe, and my wife had just started a new job. Plus there were issues with address changes and tax forms. Rich and Kate sorted all this out, and did it on schedule. We are very pleased.
Tamara H. | July 2019
I'm so grateful to Richard Hugel and his team. As a single mom, I never thought home ownership in Northern Virginia was an option for me. They made that dream come true for my girls and me.
Bethany M. | June 2014
Although it was a process, it was all worth it. I must say that my Loan Officer Richard Hugel with his years /experience and expertise he has truly supported my husband and I tremendously every step of the way Mr. Hugel excellent with getting in touch with customers right away via phone, text, and emails. I can really say that Richard will be a person whom I will never forget. Thank you, Richard, for making my husband, and I dreams become true becoming first-time homeowners. Thank you!
Alfonso R. | April 2019
Love to be able to upload docs online and also sign them online, I had a 15 min closing
Juan O. | March 2019
Richard Hugel is awesome, we had several other loan options and he offered the best rates and fantastic customer service. We are a military family and have bought several homes over the years so we know a great loan officer when we meet one. I also must compliment Cheryl Roberts and Kate Estep, they stayed ahead of all potential items that might slow the loan process, they are professionals who know their business...Working with Rich our loan process was complete in just 2 weeks. The house we were renting became uninhabitable and we needed a house to move into ASAP...Rich, Cheryl and Kate made that happen for our family. Not only did they ensure a positive loan experience, they took a huge amount of stress off us by ensuring we could move into a home in just a matter of weeks...They took care of us when we needed help. Rich was even at our closing, super nice guy.
Siegfried S. | December 2018
Richard Hugel: very helpful, courteous and patient.
Marie S. | February 2019