What people are saying... What people are saying... Read more
Staff was friendly, professional, and very responsive. It was my first time re-financing on my own, and they were patient and informative.
Melinda G. | Sep 2020
I was very happy with my service
Sydney M. | Sep 2020
Rich was amazing! I appreciated the time he spent explaining the process to me and the clarity of his explanations.
Adriane S. | Sep 2020
The representative I worked with was very patient and was good about answering all of my questions.
Rebecca S. | Sep 2020
Great service and very helpful.
David L. | Sep 2020
Guaranteed Rate was great. Took the time to expalin every detail to me, and as a first time home buyer, that was priceless.
Zachary L. | Aug 2020
Great communication, very easy, and the team was always available.
Kevin S. | Sep 2020
Rich Postelwait was professional, courteous and genuinely cared about us to get us the best rate and the thoroughly explained every step of the process. He was also available on a minute’s notice to answer questions.
Jeffery H. | Aug 2020
The service was impeccable, and Rich was very patient and explained everything so that I would understand it. He made the process so much easier.
Gale H. | Aug 2020
I liked working with Rich, great professional
William M. | Sep 2020
Can't imagine a more knowledgeable and efficient group of professionals to work with on any project. Took the fear and worry out of the situation and learned a few things in the process.
Henry R. | Aug 2020
Everything went smoothly and Rich and his team did a great job.
Jeremy M. | Sep 2020
Rich Postlethwait plain and simple. That guy was incredibly attentive and helpful during the process explaining everything and making sure I made the best decision with the correct information.
Mark L. | Aug 2020
Excellent service and communication from everyone at Rate.
Adelfio G. | Sep 2020
Rich and the closing team were informative about and prompt in all of their responses to our inquiries.
Christopher H. | Jul 2020
Honest, helpful, great rate
Bernard C. | Jul 2020
Rich was very transparent and helpful throughout the entire process.
Kierstyn M. | Jun 2020
Rich is very knowledgeable, friendly And great at solving last minute problems
Gregory D. | Jun 2020
Helpful, available. Great customer service
Ana U. | Jun 2020
They went above and beyond to secure a low rate for me and made the process as simple as possible.
Matthew D. | Jun 2020
I appreciated the updates and effective communication.
Jessica C. | Jun 2020
Richie was awesome as usual!
McLain T. | May 2020
Rich and his team were amazing. Their customer service and communication were excellent.
Cynthia W. | May 2020
Great service and communication
Jason C. | May 2020
Very knowledgeable mortgage broker and smooth process
Thomas J. | May 2020
First time buyer. knew nothing Rich took care of everything for me
John D. | May 2020
Every time I use Rich 's team they make sure everything is done in a timely manner and professionally.
Dianna S. | May 2020
Professional complete service. Straight forward process with no surprises.
Michael T. | Apr 2020
Great customer service and easy to work with, very responsive. Great technology made the process very easy. Fantastic mortgage rates.
Gary R. | Apr 2020
Every part of the team from Rich all the way thru made the process easy, secure and without surprises.
Richard N. | Apr 2020
Great Service through a lot of years of experience...
Raymond W. | Apr 2020
Rich Postlewait and his team have been amazing to work with and extremely helpful throughout this process
Bradley A. | Apr 2020
The employees were friendly, easy to work with, and answered all our questions quickly. They made the process very easy!
Catherine L. | Mar 2020
They know what they are doing.
Jeremy R. | Mar 2020
Always professional and they were patient with me.
Tara W. | Mar 2020
The process was simple and convenient.
Gregory R. | Mar 2020
Rich P. Picked up his phone each time to answer my questions- even at night.
Jennifer P. | Mar 2020
Rich P is always super easy and helpful to work with. Always keeps in constant communication and available. Appreciate when he breaks down the loan and does side by side comparisons.
Kevin K. | Mar 2020
I have always had amazing experience w/ Rich Postelthwait and his team! Extremely professional, friendly, always available for questions, and timely responses. From start to finish, the experience is seamless!
Kelly M. | Feb 2020
Loan officer (Rich) was very attentive and explained everything in details.
Dmitry S. | Feb 2020
The team did an excellent job handling all my questions and helped guide me through the process.
Bryan S. | Feb 2020
Professionalism and expert understanding of exactly what we needed to do, along with patience.
Yosef K. | Feb 2020
smooth and seamless. The entire team was A-1.
David W. | Feb 2020
The whole team is always super responsive, on top of all the deadlines, making a difficult process as easy as possible for me.
Judith Z. | Feb 2020
Everyone was on point and wonderful to work with b
Lucinda T. | Jan 2020
Rich P. was great to work with!
Barrett K. | Jan 2020
Somebody I know purchase a home through Guaranteed Rate and had nothing but good things to say.
Joseph W. | Dec 2019
Everyone was so helpful. The process was easy to understand and complete.
Hannah B. | Dec 2019
Great customer service. Fast and friendly. Great technical support for uploading documents
Sabine S. | Nov 2019
Great experience! Easy to upload all my information. Hands on support from Rich & the GR team!
Maureen M. | Oct 2019
I worked with Rich Postlethwait, locally and Ned Babb in TN. Rich was always available and always answered my questions. I called him more often because he was local. Ned was also very easy to work with. The whole process went smooth.
Laura W. | Sep 2019
Very knowledgeable and friendly service/ people
Gerald W. | Sep 2019
Rich Postlethwait was wonderful to work with. Hes extremely knowledgeable and always took the time to explain any questions we had. His customer service was outstanding. Rich was available any time day or night and always promptly returned our calls. He is very personable and has the ability to make one feel comfortable during a stressful time. You have a 10 star employee in that man! employee in this man!
Richard B. | Sept. 2019
Rich Postlethwait was wonderful to work with. He’s extremely knowledgeable and always took the time to explain any questions we had. His customer service was outstanding. Rich was available any time day or night and always promptly returned our calls. He is very personable and has the ability to make one feel comfortable during a stressful time. You have a 10 star employee in this man!
Richard B. - Barrington, IL | Sep 2019
Rich and his team were extremely helpful. Great experience!
Kyle B. | Aug 2019
Quick, clear, and easy - three words I’d never imagined would be associated with buying a house, but that’s exactly what we experienced. Many thanks!
David K. | July 2019
During the final 7-10 days, it appeared things just might not come together due to a variety of reasons, but Rich (Postlethwait) stayed the course to help bring the sale to a close. Rich is a good guy, and one that I/we would use again.
Michael G. | July 2019
Rich did an awesome job and helped us through everything.
Gwendolyn B. | June 2019
As a first time home buyer the team made it very easy for me to understand. They were always willing to answer my questions and nothing was too small for them to address. If it weren’t for all the help and guidance I think this would have been a much more stressful transaction but Guaranteed Rate made it incredibly easy. Huge shout out to Rich P. Thank you!!
Heidi S. | June 2019
Rich made this loan almost easy but everything being online, you need to get something with the IRS to see your clients return verses take picture after picture of your tax return. I spent all night filling all the forms.
Mary Jo J. | May 2019
This was our second time working with Rich Postlethwait and his team and they made the process smooth and informative. Any questions were quickly responded to in clear and understandable language. They have now helped twice make buying a new home enjoyable and informative with straight forward processes and clear communications.
Adam G. | March 2019
Rich Postlethwait and his team were great to work with. Very responsive and eager to walk me through the process step by step.
Ryan G. | November 2018
Everything went as smooth as I could ever of expected. The whole process went without a hitch and everyone involved was so nice and easy to work with. Thank you!
Jacqueline S. | September 2018
Rich and the team were very good with my lack of computer skills and worked with me one on one to get it done. It took a lot of patience and I appreciate it.
Michael V. | August 2018
It is such a pleasure to work with Guaranteed Rate. Everything is done with efficiency and know-how, and the process moves along swiftly and smoothly. Thanks so much to Rich Postlethwait and his amazing team!
Karen I. - July | 2018
Rich and his team did a great job. The seller forced us into a quick close (10 business days) over the week of the 4th of July. no one thought it would happen on time, BUT IT DID! Great Work, and thank you Rich.
Sharron W. | July 2018
This is the 2nd Mortgage that I have secured with the assistance of Rich Postlethwait. His professionalism and courtesy is of the highest I have experienced in my years of buying and refinancing properties. And...your entire team was wonderful in working with us and out attorney and realtor throughout the process! Thanks again for a job well done!!!!!
Raymond W. - Oconomowoc, WI | Mar 2018
Rich P made my loan acquisition process simple and smooth. He and his whole team went above and beyond my expectations. I would and will highly recommend Rich, and the whole team again.
Adam M. - Arlington Heights, IL | May 2018
Rich P made my loan acquisition process simple and smooth. He and his whole team went above and beyond my expectations. I would and will highly recommend Rich, and the whole team again.
Adam M. | May 2018
Rich Postiethwait and his staff went above and beyond in ensuring me a new loan. They made it so simple and convenient for me. He would call with answers to my questions after normal business hours. His staff made me feel very valued and supported in what can be a tedious and frustrated task in securing a loan. They did a great job and I am 100% satisfied and would highly recommend them to anyone. Thank you!!!!
Brian V. - Rolling Meadows, IL | Aug 2017
Rich and Lisa were so amazing! I would highly recommend Guaranteed Rate based on their customer service and overall helpful and friendly demeanor
Justine D. - Lake In The Hills, IL | Mar 2018
I was well taken care of and my emails/phone calls were responded to quickly. I was met with friendly, knowledgeable, courteous and professional personnel. As I m not adept with today's technology, Guaranteed Rate walked me through the steps one by one until I was able to complete the documents. Kudos to that. Thank you so much for a pleasant experience.
Jeanette M. - Lake Barrington, IL | MAY 2017
Rich Postlethwait and his crew are very knowledgeable which turned out to be very helpful to me. I ended up lowering my interest rate two days prior to closing and Rich told me that he would get everything done on time and he was right. Closing went on smoothly. This is the second home my family and I bought thru Guaranteed Rate in three years. Looking forward to work with Rich and his team again in a near future. Thank you!
Ludian M. - Arlington Heights, IL | APR 2017
Rich and his team were fabulous - their customer response was right on target!
Teresa K. - Arlington Heights, IL | APR 2017
I can't imagine purchasing a home without Rich Postlethwait and Guaranteed Rate! The team kept me up to speed on a daily basis, answered all my crazy questions, and were extremely friendly and professional. I'm very appreciative of all their dedication to make the loan process extremely easy. Many thanks!
Kelly M. - Algonquin, IL | MAR 2017
Rich Postlethwait has a very difficult name to spell but after that he is the best and most approachable realtor I could imagine. His knowledge and ability to communicate it in terms that a layman can understand is unequaled. Rich is extremely personable whether in person or on the phone. This characteristic is passed on to all the people who work with him which allows the customer to be relaxed and confident when asking questions or getting advise. I would recommend and have in the past recommended this group and specifically Rich to handle any and all aspects of real estate transactions. Just to put my experience in proper perspective, the last name of the closer who came to our home was Curtin, as is the final Curtain. Probably coincidence but but perhaps just that little extra that Rich puts into his work which is always evident.
Henry R. - Skokie, IL | NOV 2016
Rich Postlethwait was an absolute pleasure to work with! That man is a true professional and I couldn't ask for a better experience.
Mark L. - Tower Lakes, IL | NOV 2016
Loved the service! We especially appreciated Rich's detailed explanation of the points of the loan. We never had that explained so well! He was patient with all our questions. We highly recommend Rich Postlethwait. The staff at Guaranteed Rate we courteous and helpful with questions as well. Our loan was processed quickly and efficiently. We recommend Guaranteed Rate!
David E. - Lakewood, IL | NOV 2016
Rich has been our "go to guy" for re-financing for many years now. He continues to do an incredible job, is easy to reach and we've always been extremely satisfied with his professionalism and complete knowledge of the industry. He is a real asset to your company!
Keith G. - Arlington Heights, IL | OCT 2016
Rich was absolutely terrific with assisting myself and my husband buy our house. He was informative, helpful and extremely timely and attentive. I have worked in the banking industry for the last 10 years, and I can honestly say that Rich is the best of the best! We will recommend him to all of our family and friends.
Michael M. - Arlington Heights, IL | OCT 2016
Awesome team! My son was critically injured in an accident limiting my access and availability. Rich and team stepped up and made the process as easy as possible. Can't thank them enough!
Anthony S. - Algonquin, IL | OCT 2016
Each person involved in processing my loan application was knowledgeable and competent, resulting in an efficient outcome. Beyond their ability, their attitudes and customer orientation made it a pleasure to work with them. Thanks to Rich and his excellent staff for such a positive loan experience! You can be certain that I will recommend Guaranteed Rate to others.
Karen I. - Elgin, IL | Sept 2016
Rich was great and everyone always answered us in a timely manner. We always felt like their top priority.
Matthew S. - Fox River Grove, IL | JUL 2016
Rich and Mary were wonderful to work with on our new mortgage. We had a condensed timeline of less than 30 days and they made it happen for us! THANK YOU!
Michael E. - Crystal Lake, IL | JUL 2016
As a first time buyer, Guaranteed Rate helped me a lot. The process was fast and easy for me. Thank you so much for the support to walk me through this whole process.
Laura P. -North Chicago, IL | APR 2016
We love Guaranteed Rate because they helped us in every way to make our loan happen. Never once did we feel that Rich and his team were unable to guide us and help see us through with the purchase of our very first home! Thank You Guaranteed Rate for making our dreams come true!
Kevin H. -Lake In The Hills, IL | APR 2016
Rich Postlethwait gives excellent customer service! I would highly recommend him to anyone!
Thomas B. -Crystal Lake, IL | MAR 2016
Rich and his team did such an amazing job helping us with our loan. We had a short sale, and were first time home buyers. Plus we had a million questions, and Guaranteed Rate gave us the most helpful information to make our decision. The online forms were so easy to send throughout our loan process, and we received daily emails and alerts to let us know how the process was going. We had such a pleasant first time experience and would highly recommend Rich and his team at Guaranteed Rate! Thanks again!
Blake L. -Algonquin, IL | MAR 2016
Rich was very helpful, informative and supportive throughout the entire year long process of finding our new home. He made it easy to understand what we could afford and made the whole process easy to understand. Everyone who assisted us was very kind, efficient and helpful. Our loan was processed quickly and when our closing was delayed on our sale they were great to work with and made sure our own loan was not affected. We have already recommended your services to a friend who is looking to purchase a home in the next 6 months. Thank you so much for a great experience!
Cynthia M. - Schaumburg, IL | Jan. 2016
Rich and his team had excellent response time to all of our questions and were very patient with us as we had many questions. His team is very knowledgeable and worked hard to get us the best deal. Very trustworthy and excellent customer service from everyone. Extremely pleased with how smoothly the purchase of our new home went!
Matthew B. – West Chicago, IL | SEP 2015
Rich explained everything to me, made the process easier.
Gregg P. – Glenview, IL | June 2015
Rich and his staff were very thorough. Very helpful!
Melissa C. – Bartlett, IL | May. 2015
Rich Postlethwait went above and beyond to make sure we were able to purchase another home. We have worked with him for 15 years and have never been disappointed. He is always friendly, follows up on details and is immediately available whenever there is a question.
Robert K. – Naperville, IL | Mar. 2015
My loan officer Rich Postlewait, was pleasant and knowledgeable. The service was efficient!
Albert S. – Streamwood, IL | Feb. 2015
Extremely impressed with everyone at Guaranteed rate, made this home buying experience as pain free as possible!
Kevin R. - Cary, IL | Dec. 2014
Rich and his team went over and beyond helping and working with myself and the association.
Meredith M. -- 11/17/2014
Rich was AMAZING!
Laura D. -- Chicago, IL. 9/11/2014
Rich was excellent! He quickly took care of all of the necessary paperwork!
Jean Claude R. -- Palatine, IL 7/21/2014
Rich is the definition of a "true professional"! He is very communicative and reliable. He's an excellent loan officer with high motivation! I could not be happier with the experience that I had with Rich and Guaranteed Rate!
Frank K. -- Chicago, IL 4/24/2014
"I can't say enough about how wonderful my experience was! From beginning to end, the Guaranteed Rate team was phenomenal to work with! Rich even went out of his way to present multiple options and get me pre-approved. My realtor, Elizabeth Sincox has worked with Rich for many years and highly reccomended him and I've already referred Rich and his team to a few friends who are currently looking for a new home."
Christina K. -- Barrington, IL -- 9/ 2013
"Our Loan Officer was wonderful... Rich really looked at our unique situation and made it possible to do what we wanted. The application process was easier and the length of time for the whole loan process was faster than I expected. Thanks!"
Jennifer R. -- Riverside, IL. -- 5/ 2013
We really appreciate you and the work that you do. We will refer you like crazy to any of our friends looking to buy :)
Jennifer O., Chicago, IL
Thanks to Rich and his team, the process of refinancing our mortgage was practically a nonevent. We now have a lower rate of interest on our primary home mortgage and look forward to many years in our home of 32 years. The information required was detailed for us and put in proper format for the closer. The closer was very professional and did a first rate job, all in the comfort of our home. We would recommend Guaranteed Rate, Inc. to everyone with the caveat that Rich Postlethwait and those who work with him would be the people we work with.
Terri and Gates R. Skokie, IL 3/2012