What people are saying... What people are saying... Back to profile
The personalized service from Mary & Rick. Explained every document they sent for signature in easy to understand terms with plenty of notice.
Derek W. - Park Ridge, IL | Mar 2022
Friendly, prompt and professional service.
Tiffany P. - San Jose, CA | Feb 2022
great service from all involved in my refinance
Julie T. - Lexington, KY | Feb 2022
The communication from Guaranteed Rate with fantastic. Kyle Perks, Sr Vice President was extremely thorough and kept me informed throughout the entire process.
Leslie F. - Kennett Square, PA | Jan 2022
Very helpful, great service, quick and smooth process
Laura A. - Chicago, IL | Dec 2021
Seamless process, excellent customer service, extremely fast response times
Joseph B. - Bethlehem, PA | Nov 2021
Third time using them and have been happy each time
Mark M. - Oak Lawn, IL | Nov 2021
1) I was referred by James Vogel who know works for Guaranteed Rate, and I trust James. 2) Rick Loera, Chhomrosa and Melina were very efficient and professional. They got things done weekly, without unnecessary work on my part.
Mahmoud S. - Irvine, CA | Nov 2021
Efficient, great communication. Their online documents submission and online flash closing made the process very easy and streamlined.
Nada E. - Mountain Top, PA | Oct 2021
Rick was such a pleasure to work with from start to closing! He is very detail oriented and provided the best advice for my scenario. He was quick to respond to all my inquiries and made the overall mortgage/refinance process super easy. I felt confident working with such an honest and knowledgeable person!
Doreen O. - Des Plaines, IL | Oct 2021
Everything went smooth, the rate was better than competitors and we were able to close earlier than anticipated.
Raul O. - San Francisco, CA | Sep 2021
everything was easy and timley
Richard H. - New Baden, IL | Aug 2021
Rick and the Guaranteed Rate team has been proficient and professional.
John T. - Las Vegas, NV | Jun 2021
Guaranteed Rate's Representatives have great customer service, uses technology to allow you to close in the comfort of your home, and stand by their interest rates.
Gwendolyn H. - Calumet City, IL | Jun 2021
Rick and the team made everything very easy. Great communication.
Christopher W. - Chicago, IL | Jun 2021
Excellent and fast service.
Mauricio J. | Mar 2021
my representative, Rick Loera, was incredibly helpful and knowledgeable.
Robert D. | Aug 2020
Very good communication. Good interest rates.
Mark F. | Aug 2020
Guaranteed Rate deserves this rating because of Rick Loera and his team. The whole team was amazing. They worked with me from the beginning until the end to make sure I would get the best rates. They really made the re finance process easy, stress free, and Were able to lower my mortgage payment significantly.
Kyle Q. | Sep 2020
Rick was great to work with. Made the loan process extremely easy.
Steven M. | Aug 2020
Rick and his team were very professional, timely and excellent communicators. They kept me up to date on every step of the process.
Joanne M. | Nov 2020
Cause Rick was so attentive
Danny P. | Aug 2020
Our loan officer was the best
Alexander T. | Sep 2020
We have refinanced with them twice now and each time was very smooth and fast
Jerry P. | Nov 2020
Great service, big savings, helped me achieve my goals, easy process
Landon H. | Dec 2020
I thought Rick Loera was fantastic to work with and would recommend him to anyone asking.
Benjamin V. | Jul 2020
I think Mr. Loera did a great job and stayed very communicative throughout the process.
Kyle J. | Jul 2020
Everything went great and Rick was very helpful. I will recommend this company to my family and friends
Laura A. | Jun 2020
Rick Loera and his team were a pleasure to work with. They were responsive, knowledgeable, and made the entire process go as smoothly as possible, despite the craziness of Covid-19.
Michael S. | May 2020
Good experience, professional people
Anthony W. | May 2020
Everything went smooth. Anthony and Rick are great, good communication between them and my builder.
Scott T. | Mar 2020
Because your agent Rick Loera is a great asset to Guaranteed Rate. He was available anytime, a great support throughout the process, and very knowledgeable. I loved Rick!
Fred W. | Feb 2020
Because Peter Martino was fantastic and walked me thru and guided me every step of the way!
Paul W. | Jan 2020
Excellent Service from the entire staff from start to finish!
Mark R. | Dec 2019
Every single person was so good to work with - empathetic, speedy, clear, efficient
Maxine E. | Dec 2019
It was the smoothest transaction I have ever experienced. The team lead by Rick is simply perfect.
Hisham M. | Dec 2019
Exception communication and follow up from entire team.
Joanne M. | Dec 2019
My loan officer, Rick Loera, was fantastic. He was on top of everything and always made himself available for my many questions. After working with Rick, I won't ever work with a different company than GR, unless Rick goes somewhere else. I'll probably follow him.
Geoffrey G. | June 2019
Rick Loera and his team crushed it. They gave me plenty options for my loan to make sure we were informed and made the decision that fit our lifestyle the best. Every task, date and correspondence was on time and organized throughout the whole process. I honestly couldn’t have imagined a better mortgage/lending experience.
Philip B. | June 2019
Rick backed up his confidence in assisting a quick close with his knowledge and skill. He exceeded timeline expectations by providing immediate support and unrelenting and repeated calls to other parties that lack his work ethic. Rick is like Jordan on game day. He comes in clutch everyday.
Chris V. | April 2019
Your representative, Rick Loera was fantastic during the entire process. He explained the numbers in easy-to-understand detail, and he worked hard to get me the very best deal. Rick exceeded my expectations, and I hope I can work with him again on future opportunities. Thanks, Rick.
Federico G., October 2018
I thought Rick and Katie were fantastic!!!! They explained everything right though to the end and answered every e-mail promptly. Would highly recommend!!!!
Thomas N. | June 2018
My loan officer was very patient when answering my questions and walked me through each step of the process. I appreciated his advice and felt comfortable asking him to explain things further. I enjoyed working with Rick and would recommend him to friends.
Shawn G. | June 2018
The whole team was very helpful. Izabea, Brianna, and Rick communicated well and never let me hang. Answered all questions within hour of asking.
Robert W. | May 2017
Rick Loera was fantastic. The ball was dropped a couple of times by others and every time I reached out to him he took care of it.
Susan M. | July 2017
Amazing team. Knowledgeable, responsive, adaptive, fast, and great to work with!
Brian T. - Salinas, CA | Jul 2023
Our loan officer, Rick, was fantastic to work with. I would highly recommend him to friends and family. He kept us in the loop the entire process.
Tarin T. | October 2017
The team at Guaranteed Rate went above and beyond and had me clear to close in 8 business days. Keeping me in the loop at every step and going above and beyond. Shout out to Justin Paterson for making the connection for me!!!!
Samuel M. - Roselle, IL | May 2022
Sharbel and his team do excellent work
Joseph A. - Chicago, IL | Jul 2022
Great service and knowledge
Alfred G. - Chicago, IL | Mar 2023
The online process was very straightforward and the experienced mortgage brokers working on this transaction made it a stress free process
Kieran F. - Chicago, IL | Jul 2023
They kept me up to date at all times. They gave me clear instructions about what I needed to do. They were friendly.
Arlene H. - Aurora, CO | Oct 2023