Consistently responsive, friendly, helpful, team and a successful outcome.
Karen W. | Nov 2019
They helped me navigate a complex buying situation and provided advice along the way with my various mortgage options
Margaret T. | Nov 2019
Your team made the mortgage process easy and painless!
Cara P. | Oct 2019
Great service - fast, personal and patient
Amy T. | Oct 2019
Easy to deal with, quick response time, very informative through each phase.
Andrea G. | Oct 2019
Best service no bullshit.
Timothy C. | Sep 2019
They worked hard to get everything done very quickly because of my situation
Brian B. | Sep 2019
We LOVE Guaranteed Rate !
Patricia H. | Sep 2019
Extremely helpful throughout the entire process.
Nicholas B. | Sep 2019
Great customer service
Pacari W. | Sep 2019
Getting information is key as far as I am concerned and you all did a fantastic job getting back to me about questions and things that I needed to do on my end. Made the first time home buying a much less stressful task. Thank you!
Patrick R. | Aug 2019
I have a great experience with all the team working together to get everything what i need i highly recommended. Violeta. Thank you so much.
Violeta D. | July 2019
Rick and his team (Matt Mitchell) were able to secure a loan for me, even though I was in a unique situation (no current income due to leaving my previous employer) although I have plenty of assets that could be used as collateral, and self employed consulting income starting to come in. The process was a bit more laborious than I had ever been through before but in the end, they got the job done and I was satisfied with the final outcome.
Edward I. | June 2019
Rick Richter and his team at Guaranteed Rate have been awesome for my first home purchase. The experience could not have been less painless. I could send them emails anytime of the day or night and would usually have an answer within 30 minutes. The team sent me documents whenever they were ready, both day and night. I was able to close on my house in exactly one month, as stated in my house offer. How often does that happen? This team is the best and have my highest recommendation!
Carol K. | May 2019
The whole team from GR are great to work with, and it was very informational. All the process went well and I definitely recommend GR. Thank you Rick, Matt and Jennifer.
Praveen V. | April 2019
The entire loan process was very easy, from beginning to end! I was able to upload all of my documents with no problem. Matt Mitchell and Rick Richter were great to work with. They were able to guide me through the entire process, and quickly and easily managed any issues that came up. The Flash Close process was great - it allowed me to review the documents in my own time prior to closing, and greatly sped up the closing time at the table. I will definitely recommend Guaranteed Rate in the...
Scott B. | April 2019
Everyone at Guaranteed Rate was Great. There were some tough days, but you diffidently made it better keeping me up to date on things. THANK YOU SOOO MUCH!
Rochelle G. | April 2019
Rick and the team did a great job getting us to closing at a reasonable cost and a week earlier than expected!
Thomas M. | March 2019
Rick Richter was awesome. Love him and team.
Jordan M. | February 2019
Rick, Matt, and everyone I had contact with were incredibly helpful honest and made this purchase almost as easy as going to the grocery store!
Lacey P. | December 2018
Start to finish, the team rocked!
Joseph L. | December 2018
The entire team at the Saline Office was absolutely amazing to work with. Very professional and personable. Stopped in to drop some documents and everyone was very welcoming and even offered me some of their personal snacks. Fantastic experience!!!
Norman H. | November 2018
It was great working with a knowledgeable team. They made things really easy and straightforward for us as new home buyers.
Andrea S. | November 2018
My entire experience with Guaranteed Rate was very positive. The team I worked with, led by Rick Richter, was top-notch in all aspects of the mortgage loan process. They answered any questions I had promptly and were always available. I would recommend Guaranteed Rate without a doubt - - they made a normally daunting process much easier.
Judith B. | October 2018
My first time home buying experience could not have gone any smoother thanks to Guaranteed Rate. The entire team was very friendly and always very responsive. My loan officer walked me through all the steps very clearly and was available at all hours from the pre-approval all through until the closing was complete. Very happy with the service I received! For my next home purchase, I'll be sure to use them again, and I would definitely recommend them to anyone!
Elizabeth G. | November 2018
The team at Guaranteed Rate guided me easily through each step of the process. They were always available when I had questions or needed assistance. The online portal for submitting documentation at my own pace, after business hours made this part of the process a breeze. Each team member was patient, friendly and supportive. I can't thank you enough!
Jennifer K. | October 2018
Very fast responses for all questions and issues from the entire team, worked quickly to approve my loan. I was able to close two weeks after my loan application.
Jeanne F., October 2018
thank you so much for all the hard work you guys did on my behalf! Very happy in my new home! I will recommend you to anyone who will listen!!
Carol R. - September | 2018
Guaranteed Rate did provide me an excellent service and I also look forward to refinance my loan after one year by Guaranteed Rate with a lower interest rate (with waived off closing fee, as promised by my loan officer).Thanks.
Shikha S. - September | 2018
Rick and his team we awesome to work with. They went above and beyond to get me set up with the correct loan. They answered all of my questions and made the entire process smooth and stress free.
Ryan Q. | July 2018
So nice during the whole purchase and even at the end of the sell. Great customer service all around. Can beat the level of care. Excellent resource!!
Joshua D. | August 2018
Chuck Williams and the rest of Rick Richter’s team were amazing to work with! The process was quick and easy. Everyone was prompt, efficient and helpful. Our realtor and insurance agent were impressed as well. Thank you!
John R. - August | 2018
Everyone at guaranteed rate was very responsive to all my questions and concerns. My loan went off with out a hitch. True professionals!
Cody E. | July 2018
Thru numerous trials staff worked very hard to obtain my loan and all turned out successful.
Mary K. | July 2018
Helpful staff but I hate the updated government regulations and accompanying time to complete them.
Kirby B. - June | 2018
Rick Richter and his team were great to work with, professional and courteous all the way.
Wayne R - June | 2018
Rick Richter and his team (Matt and Kelsey) didn't miss a beat and were in lock-step throughout the process. Well done.
Joshua S. | May 2018
Unbelievable! What a great experience! Fast and efficient! Allowed us to get the home we wanted in a very tough sellers market! Thanks very much to the Guaranteed Rate team!
Charles N. | May 2018
In our previous experience trying to buy a house, we were frustrated by the lack of transparency from our loan officer and our real estate agent. This experience was completely different. After my first phone conversation with Rick Richter, he sent me a loan summary and pre-approval letter within an hour of talking to him. Throughout the process, he was always available by phone or email to answer questions. Once we put an offer on a house and began the loan application, the entire team at...
Sarah-Jane A. | April, 2018
Guaranteed Rate made everything so easy and simple! I was amazed at how it all worked so well online. My team did an excellent job and are to be commended!!
James L. - Waxahachie, TX | JUL 2016
By far the easiest financing process that I have ever been through!
Brenda T. - Spring, TX | JUL 2016
It was as close to a perfect show as it can get. Right from the time I called Rick Richter to closing the loan finally with the help of Matt Mitchell, things happened as were described earlier. Though I had some difference of opinion with Rick early on but he was absolutely clear about his position and that gave me the required confidence to commit to the loan with him. Rick comes across as extremely honest and ethical in his dealing and he in fact lived up to those expectations during my loan...
Raja – 3/30/2016
Check out this awesome Zillow review for Rick Richter!
These guys made my refinance experience much less painful than expected! A++. Their documentation upload process is completely automated (online) and alleviates a lot of hassle.
See full review: http://bit.ly/1PaJzt0
Anonymous Client – Monarch Beach, CA | JUL 2015
Check out this Yelp review for Rick Richter!
We worked with Rick Richter and Matt Mitchell for our refi. I cannot give them enough praise. Prior to this transaction, we had a terrible time purchasing the home initially and an even worse experience selling our home and the financing that the buyers had setup. (...) They were so quick to getting back in touch with me if I had questions. Before I know it, we are approved and closed. It was so painless, I will definitely go with them in the...
Chris K. – Abingdon, VA | AUG 2015
Very Personable. Rick is a very nice man, who was very patient with me. I never felt rushed and he had no problem explaining his answers to my questions. I Have not bought a home in over 25 years so the loan paperwork might as well been in Greek. My agent was impressed too. After I moved in he sent me a bottle of wine and a card. I enjoyed that.
Barb, Plymouth, MI
Great Experience!!!Rick is very knowledgeable and always seemed happy to answer my questions. My Realtor referred me over to his company and I am glad they did. Speaking with Rick I felt very confident I chose the right guy for my loan. This is our first house and even when I was freaking out about the approaching closing date, Rick would seem to find a way to put my fears in check. He even took the time to explain the loan to my father. We are in the house and well on our way to making it feel...
Jenny Ann Arbor, MI 03/20/2014
Job well done. I had to refinance my home loan for reasons I could not control. I spoke with a few banks and Rick seemed to stand out. Even though my new rate is higher then my old one Rick took the sting out of that by making it easy on me and he worked very well with my attorney as well.
Ann Arbor, MI 03/20/2014
Great Work Rick. He did a great job and kept in the loop along the way. His team was polite, straight forward and took care of everything. My wife and I are very happy with the experience and are excited to start moving into the new house. I spoke with my bank and Ricks loan was cheaper and .25% lower in rate. We got a great deal!
Ypsilanti, MI 03/21/2014
Amazing customer service and value. I used Rick to purchase my first home and, as a first time home buyer, I had a lot of questions and needed to understand exactly what was going on. What could have been a terrifying experience was made painless with Rick's patience and easy to understand explanations. I shopped around his rate's and I couldn't find anyone that get me anything lower. Rick not only offered the best value I could find but his customer service should be used as an example to...
Andy P. Ann Arbor, MI 03/21/2014
Amazing Customer Service!!!When we bought our first home we were extremely nervous with the idea of being in debt for the rest of our lives. Rick spent a lot of time educating us regarding our investment and turned our fear into excitement. Because of him we had extreme confidence that we had made the best choice for our future! If you want to ensure that you are making the best investment at the best rates with minimal closing costs, then you must choose him. Your future couldn't be in better...
Jamielle Westland, MI 03/21/2014
Rick Richter was my loan officer a year ago when I made the decision to switch from a home to a condo. My experience with Rick was beyond anything I ever could have imagined with a loan officer. His customer service exceeds any service I have ever experienced. There were many steps and processes involved when working with the condo association and Rick seemed to manage and meet every need required. He has the ability to remain very professional but at the same time build a trustworthy...
Alyssa Northville, MI 03/02/2014
Getting a mortgage loan can be a scary process. It's hard finding someone you can trust. My experience in dealing with Rick Richter was exceptional. He was very knowledgeable and explained everything in detail thorough out the process. He was very professional and always responded in a timely manner. I would definitely recommend using Rick Richter for your next mortgage transaction.
Ypsilanti, MI 03/21/2014
Sticking with a winner! Yes, I recommend this loan officer
Rick has taken care of my property financial needs for a decade....his rates are always the best, he is fast, he is efficient, he is good humored yet professional in an industry that is quite shrill and overpopulated with fast actors these days.....and he delivers. I have refied primary homes, vacation homes, rental properties, and investment properties with Rick. I keep going back to Rick, and will continue to, because I haven't found...
Ann Arbor, MI 03/21/2014
We have worked with Rick on numerous loans. We have received excellent service, reports, comparative quotes, and timely processing. Would definitely seek his help for future endeavors. I recommend this loan officer.
Portland, OR 03/21/2014
I recommend this loan officer. I have worked with Rick a few different times on loans. The last one he had to work with the county and zoning board to get some legalities ironed out. His team really pulled through on this last transaction and I am happy to refer him to my friends and family. Thank you
Amber, Ann Arbor, MI 03/26/2014
Working with Rick was a very smooth and painless process. I was going through my first loan application so everything felt overwhelming. Rick walked me through every step so I felt comfortable the entire time. I never felt rushed or under-informed. I got all the information I needed to make good decisions for my situation, my phone calls were returned quickly, and he explained everything to me along the way. I couldn't have asked for a better first experience navigating a new mortgage and I'm...
Susanne, Oregon 03/26/2014
