What people are saying... What people are saying... Back to profile
It my level of satisfaction
Balazs V. - Hallandale, FL | Apr 2022
I am very happy and satisfied with GR services and professionalism. Staff is very helpful on always on top.
Dominika P. - Hollywood, FL | Apr 2022
Process was easy and hassle free
Shanella B. - Lake Worth, FL | Apr 2022
Fast and smooth loan processing, great rate.
Georgi G. - Wellesley, MA | Apr 2022
Ease of obtaining a mortgage, multiple people (team) ready and willing to help
Jennifer G. - Fort Lauderdale, FL | Mar 2022
Guarantee Rate was very efficient and helpful during this mortgage process.
Shelia G. - Highland Beach, FL | Feb 2022
Everybody was so helpful and kind.
Patricia D. - New Rochelle, NY | Jan 2022
The easy and professional experience was truly unique
Amilcar C. - Miramar, FL | Jan 2022
They were fast and professional and everything was done according to deadlines.
Tina M. - Hollywood, FL | Jan 2022
Competitive rates, and excellent communication throughout process.
Anthony R. - Coral Springs, FL | Dec 2021
Responsiveness to questions, competitive rate
Benjamin B. - Fort Lauderdale, FL | Dec 2021
From start to finish I was very pleased with the team that I worked with. Robert Fountain was very kind and knowledgeable for me as a first time home buyer.
Stephanie B. - Boynton Beach, FL | Dec 2021
Amazing easy to work with. One of the best companies I have used for anything.
Rayna B. - Davenport, FL | Oct 2021
I have always used Bobby Fountain and have always been nothing but satisfied
Kathleen M. - Plantation, FL | Oct 2021
Good rate and easy to work with.
Patrocinio S. - Plantation, FL | Sep 2021
They were true to their word. Very professional and easy to reach at all times.
James B. - Silver Spring, MD | Aug 2021
Whole process was clear and well explained. Always available to answer any questions we had .
Andrew G. - Coral Springs, FL | Aug 2021
Good customer service. Great interest rate.
Elizabeth K. - Fort Lauderdale, FL | Aug 2021
Because the entire staff is TOP NOTCH. Totally professional. And they move their asses
Kevin H. - Hollywood, FL | Jul 2021
Top customer service! I have been working with Bobby Fountain for 20 years and he is the BEST!
Gregory F. - Hollywood, FL | Jul 2021
Bobby Fountain is an All-Star!
Andrew M. - Hollywood, FL | Jul 2021
Responsive, friendly, expert service.
Raymond P. - Fort Lauderdale, FL | Jun 2021
Great customer service and prompt response
Jorge S. - Weston, FL | Jun 2021
Reliable and the best on the market
Oliver A. - Weston, FL | May 2021
Because Bobby Fountain and his team are excellent services providers; great swift help to get the job done
James B. - Cooper City, FL | May 2021
Excellent professional service
Jose B. - Fort Lauderdale, FL | Apr 2021
Great rates. Great, responsive service. Easy to understand mortgage process. Awesome collaboration and relationship with realtor.
Gunther T. - Davie, FL | Apr 2021
Superb customer service. Robert Fountain is very knowledgeable, helpful and professional.
Mario P. - Green Cove Springs, FL | Apr 2021
Good communication and followup We would definitely use them again as we have used them multiple times in the past.
James G. | Mar 2021
Gennessee and Robert answered my call everytime I answered the phone. Walked me thru the process.
Ryan C. | Mar 2021
Very friendly easy to talk to
Dennis H. | Mar 2021
Robert Fountain is terrific. Knows his business well.
Nelson B. | Mar 2021
Kept me informed. Good communication. Friendly staff
Travis C. | Mar 2021
Very pleased and appreciated the assistance given. Aware how many professionals involved helping me achieve this next step in my life. Thanks to all.
Filomena C. | Mar 2021
Very professional team, organized and always available to answer any questions
Elmis M. | Mar 2021
They made the process very smooth. Especially for a First time home buyer.
Nathalie M. | Feb 2021
smooth and quick transcation
frank s. | Feb 2021
I just refinanced my loan (also initially through Guaranteed Rate). The process was seamless. Robert Fountain, Gennessee Fountain, and the rest of the team kept me informed every step of the way.
Ty T. | Feb 2021
Good communications and service.
FUQIANG W. | Feb 2021
Efficient process and good communications.
Weilin W. | Feb 2021
Answered all my questions, made everything very painless.
Jennifer G. | Dec 2020
Thought they did a fantastic job!!
Sheila K. | Jan 2021
Because they are always available to answer any questions.
Guy C. | Feb 2021
Someone was always available to answer my questions.
REBECCA S. | Dec 2020
Great service, timely responses, kind people.
Kelsey B. | Jan 2021
Great Services and Very Professional
Diego F. | Aug 2020
very friendly staff and efficient. Closed on time.
Andrew W. | Oct 2020
I have very little knowledge of buying a house, but they made the process easy
Sylvia C. | Nov 2020
It was a great experience, from beginning to end.
Shawn M. | Dec 2020
Trustworthy and so easy to work with.
Angel S. | Jan 2021
Very professional and easy to work sirh
Matthew H. | Aug 2020
Very responsive and helpful throughout the process
Jason O. | Oct 2020
They communicated timely amd kept us updated throughout the entire process.
Heidi M. | Dec 2020
Quick Easy Communication
Mitchell S. | Jan 2021
Friendly, professional, and smart service among all staff members.
Edward J. | Aug 2020
They were consistent and persistent
Tyrone M. | Sep 2020
Great and prompt customer service.
Sarah S. | Oct 2020
Bobby and Gennesee Fountain are fantastic.
Patricia D. | Nov 2020
Easy to work with. Friendly and professional service.
Joany B. | Dec 2020
Your team , Gennesse specially is wonderful , very patient and always on point.
Jeannette P. | Jan 2021
The process was smooth and relatively easy
Ivona B. | Jul 2020
They were so on top of everything, so professional
Jettye B. | Jun 2020
Every step of the way was smooth and easy. We were kept informed and satisfied.
Ralph V. | Jun 2020
For their good customer service.
Kersly D. | Apr 2020
Easy to work with... fast and expedient
Angelo E. | May 2020
Fast, professional and always available
Magdiel P. | May 2020
We always received fast replies with answers to our questions.
David N. | Apr 2020
Very friendly however don't feel I got the best rate.
Julie C. | Mar 2020
Easy access, transparency, competitive rates.
Anthony R. | Mar 2020
Mario S. | Feb 2020
for experienced, friendly and very helpful services.
Kathleen K. | Feb 2020
service was great and communication very easy to get answers to situations at all times
Abraham G. | Nov 2019
From the beginning to the end I was please
Gustave L. | Dec 2019
Have used them before they’re great
Christopher S. | Dec 2019
Everyone was very attentive and on point with their task throughout the process
Julio G. | Dec 2019
service was great and communication very easy to get answers to situations at all times
Abraham G. | Nov 2019
Great system and all team members are very knowledgeable.
Juan M. | Oct 2019
Excellent experience. Robert fountain was great!
Julio D. | July 2019
Was very happy with the service they provided including walking me through the entire process. Gennesee was extremely helpful.
Kenneth C. | Oct 2019
Electronic documents have come a long way. That has made the process so much more efficient.
Raul F. | August 2019
I could not have asked for a better Loan Officer, Mr. Robert Fountain. His professionalism and integrity spoke volume in this competitive world. He had treated me with importance, honesty, and respect. He made me feel like he was caring for a family member. Mr. Fountain is definitely an asset to Guaranteed Rates, Inc. I will refer all my family members, friends and colleague who are planning to apply for a loan to Mr. Fountain.
Merina L. | July 2019
Guaranteed Rate is a great place to do business with and Bobby Fountain is great.
Giovanni F. | July 2019
Bobby, Gennessee, and the rest of the folks at Guaranteed Rate were terrific. They are extremely polite and very efficient and professional. They went above and beyond to make an otherwise difficult transaction seamless. From underwriting through closing, they were totally transparent and kept me updated on everything. If I ever purchase another home, I will call on them and Guaranteed Rate again. Without a doubt. I'll recommend Guaranteed Rate and the Fountains to everyone I know.
Ty T. | June 2019
Thank you so much for such great service! Purchasing my very first home was made so easy. Thank you Guaranteed Rate!
Lucidel S. | April 2019
Your team on this loan was awesome! Excellent and timely communication. Always kept me informed of the process and next steps. Great job, and should I buy a house or refinance Robert Fountain will be my first call. Thanks
Richard G. | March 2019
Professional, knowledgeable, prompt replies, excellent communications.
Rick M. | March 2019
Robert Fountain man is one of the best loan officer I have ever met keep up the good job my friend.
Previlia P. | February 2019
Wonderful people to work with. Couldn't be happier with my overall experience. You feel like family when you are dealing with Bobby and Guaranteed Fountain. They are always willing to answer any questions or concerns you may have. Always available to be of service. Very pleased and happy with them. I would use them again and again. Would be more than happy to recommend them to family and friends without hesitation. Thank you again for a job well done. Jeannie Tison, another satisfied customer
Jean T. | February 2019
Bobby Fountain and his team were great. Very responsive.
Andrew M. | December 2018
The loan officer was very helpful and respectful. He was very easy to communicate with.
Vincent E. | December 2018
This was the easiest process for us; Everything seems so easy, Thank you again.
Edward C. | January 2019
Bobby Fountain and his team processed our loan application and underwriting very quickly and provided extra services that we needed to complete our home purchase! It was an excellent job by all!
Terry H. | December 2018
Thank you so much to Robert Fountain and Domenica Reinbott. Robert, you were excellent to deal with, always helpful, and extremely knowledgeable. Thank you so much for all of your assistance throughout this process. You rock!
Khayla C. | December 2018
I cannot say enough about the excellent service I received from the team at Guaranteed Rate. Bobby Fountain was always available for every question, returned every phone call, and always made me feel like a valued customer. Thank you Guaranteed Rate.
Barbara H. | November 2018
We experienced many bumps and curves on this road to home ownership. Bobbie helped to calm my nerves, the seller’s nerves, even the realtor's jitters and keep us on track to reach the goal, my new condo!
Victoria S. | November 2018
GREAT SERVICE. HELPED WHEN NEEDED THE MOST AND WAS VERY HONEST . THE WHOLE TEAM HELPFUL AND PATIENT. LOAN OFFICER ROBERT FOUNTAIN AND TEAM.
Jean Paul P. | July 2018
Outstanding service, great team Bobby, Gennesee, Domenica terrific job!
Pedro A. - September | 2018
Robert Fountain and his team are really helpful. They made my loan and purchase very easy and smooth. I actually was able to close before my due date.
Abdur R. | September 2018
Bobby and his team were able to get me a great loan in record time. They also were happy to put in a significant amount of extra effort associated with educating a first time buyer. Excellent work.
Richard M. | July 2018
It was a painless and positive experience! The team was very responsive and pleasant to work with.
Myrna P. | August 2018
Our loan officer was extremely helpful and took the time to explain the process and was very patient with all of our questions. Thanks for a great loan experience!
Marylu B. | July 2018
I would like to say a special thank you to Robert Fountain and Genesse, as I feel they both went above and beyond to help me during this process. Both Robert and Genesse were friendly, professional and very helpful. I appreciate everything they did to get my loan approved and processed. Thank you !!!!!!
Tammera W. | July 2018
I was very happy with the service. Robert Fountain answered all my questions and concerns and he was very helpful throughout the whole loan process. I will definitely recommend Guaranteed Rate to everyone I know looking for a loan.
Betsabe G. | June 2018
Bobby is the best on everything he does.
Giovanni F. - May | 2018
Bobby Fountain was absolutely a pleasure to work with in all aspects of the loan process. We will recommend him & Guaranteed Rate to everyone. Thank you!
Kevin K. - Weston, FL | JAN 2017
Bobby Fountain and his team has made the loan process so easy. Everyone was very professional and a blessing to work with. My loan officer was great! I could not ask for anything more. He was always available to answer all questions and very patient. I am very happy and pleased with Guaranteed rate I will definitely recommend family and friends.
Kathy S - Miami, FL | Feb. 2016
We had a great experience with Guaranteed Rate. We worked with Bobby Fountain, who was recommended to us by another Guaranteed Rate customer. Bobby took the time to answer our many, many questions and always quickly returned our phone calls and emails. As first-time home buyers, Bobby really took the stress and confusion out of the equation for us. On par with the customer support, Guaranteed Rate also provided the best possible rate: we shopped around with several different companies and Guaranteed Rate always came out on top with the best deals. We would definitely recommend Guarantee
Paolo M. - Boca Raton, FL | Jan. 2016
I adore Robert! I've done multiple loans with Robert and I would not work with anyone else!
Karen V. -- Hollywood, FL 6/30/2014
I just wanted to take an opportunity to say thank you. I am so grateful for all your help in our home purchase. I feel blessed by God, with having the privilege to work with such efficient individuals. Bobby, Scott and the Guaranteed Rate team, you guys are one of the most efficient financial experts I have ever met. Your customer service was never short of excellent, I'm am so grateful for having you work on my loan and will definitely pass on the word. I pray that God blesses all you folks through the grace of our Lord Jesus Christ. Thank you from the bottom of our hearts.
Sincerely, Javier & Barbara T.
Robert "Bobby" Fountain, was very thorough during the whole process. He worked he worked extra hours just to assure the process went smoothly. He treats clients the way he would want to be treated. Bobby exceeded my expectations and I know I can trust his team.
Jeune R. -- North Miami, FL 1/22/2014
“Robert "Bobby" Fountain is the best in the business. He explained everything I needed to know and helped me close with no hassle.”
Rose J.—Miami, FL 1/22/14
"Guaranteed Rate did everything they could to make sure I could get the loan and home I wanted. It was very stressful at times, but we were always kept updated and Robert and his team were extremely knowledgeable and helpful. They were available always for updates on the process and answered every question I had. Robert did a wonderful job pushing things through and making sure we were satisfied. Closing was pushed out an extra week, but Guaranteed Rate did everything they could to make it work!"
Bernadette C. -- Boca Raton, FL. -- 9/ 2013
My experience with your company was excellent. Bobby Fountain did a great job. All aspects of the process went very smoothly thanks to him. I would recommend him to anyone I know who is looking for a mortgage. My real estate agent referred me to your company.
Robert B. - Davie, FL 8/2011