The mortgage part of the home buying process was the most amazing part of the home buying process. Rob Novak taking the time to explain everything to me in easy to understand terms every step of the way and taking the time to ensure sure I fully understood everything helped more than I can express. Thank you so very much for helping this first time home buyer achieve her lifelong dream of home ownership!
Christina K. | May 2019
Rob Is the only reason I went through Guaranteed Rate. He treated me like friend looking out for my best interest and not a sales person pushing a product. I will be telling all my friends that they will being a disservice to themselves if they don’t go through Rob for all of their mortgage needs.
Brandon B. | April 2019
Rob Novak and team were great! I would use them again in a heartbeat. Rob was always available to ease my concerns in a stressful market. He made the loan process easy and was always 2 steps ahead. I'm so glad I worked with him and will be recommending him to all my friends/family/coworkers.
Zina S. | August 2018
We worked with Rob Novak, who provided excellent service and attention to detail throughout the entire process. He helped explain all of the loan options and details of the loan to us in a way that was easily digestible, but also in-depth enough that we felt like we had a solid grasp on what we agreed to. He also exemplified putting the homebuyer first and protected our interest over making a quick turnaround and potentially missing important details. We were really happy with our service from...
Kayla G. | November 2018
Rob Novak and the whole team were outstanding!
Aaron V. | September 2018
Mike Fontana has helped me with my mortgage needs for the past 22 years and assisted me to get in touch with Rob. Both of them have done a great job, exactly what I need, professional, quick, accurate, very competent. Thanks!
Michael M. | August 2018
Thank you so much for all your help over the last month to help to close our loan! Your dedicated effort to meet the very tight deadline was monumental and we are so appreciative of your professionalism and attention to every detail! As always it was an utter pleasure to do business with you.
Admand & Jinnie W.
I really appreciate Rob's help and involvement throughout the process. I am very thankful that he kept me updated with everything and didn’t hand off to others completely after getting our business. He is really approachable and trustworthy.
Kashmir K. || Feb 2018
Bill, Aja, and the entire team were very organized, efficient and super helpful. They worked furiously to get this loan to close on time. I placed quite a bit of trust in the team and they very much delivered. Very Happy!!!
Jordan L.| December 2017
We have a couple of hickup's in the loan process, but I think it is mainly because I am a contractor at the moment and banks are not a fan of the perceived risk that comes with that. Couple that with living in WA and the size of the loan made for a stressful situation. Rob did an amazing job and went above and beyond for us over and over again. It's not very often that I feel like an individual I am dealing with would have done what I would do if in his shoes, but Rob did. He stepped up and...
Brian K. | November 2017
Everything was done easily and quickly with sincere action by everyone I dealt with. Thank you!
Terry J. | October 2017
For being a first time home buyer Guaranteed Rate made this process very smooth and they were always reachable and informative!
Elizabeth A. | 9/15/2017
Rob Novak and his entire team worked tirelessly to close our home loan in record time enabling us to bid successfully and buy our home in this very competitive market. They went way above and beyond our expectations and helped us each step of the way. Rob was always available even on weekends and his vacation to answer our questions and help, his support is very much appreciated.
Shalini S. | 8/31/2017
Thank you so much for all the work you did on our behalf to assist in our mortgage refinance. I will definitely refer you to others that are looking for mortgage assistance.
Paula W. - 7/18/17
Rajesh S. - 7/10/17
Everything was under control and these people are professional and are doing the job.
Virgil D. - 6/16/17
Hi Rob! Wanted to say thank you for all you did on the closing for my first home. Working with you was very easy and you made everything so simple. Thanks again, I really appreciate everything you did!
Matt C. - 06/19/17
Rob Novak and his team did an incredible job on this. This is the fourth time I've used GR. And I consistently recommend GR to friends.
Mike B. | 3/13/2017
We loved working with Rob and his team. Rob was able to explain to us thoroughly any questions that we had. He made the process easy for us.
Tracy L.- 1/13/17
It's been an awesome time working with guaranteed rate officer (Rob Novak). Communication is very up to date and fast. Explained every detail that I need to know for first time home buyer.
Hartono R. - 12/28/16
Thank you for all of your help! I've been so impressed and pleased with your responsiveness and willingness to help us understand our options through this process!
Michelle C. - 12/22/16
It was a pleasant experience dealing with Rob Novak and his lending team. We were pleased that this team understood the complexities of borrows who own their own business and knows how to read tax returns! We would certainly use them again and have already referred Rob and his team to several friends/family members who are in the mortgage market.
Veronica R. - 10/13/16
Everyone was very informative, quick to respond, and made this a painless process - compared to the experience some of my co-workers have talked about. I'm very appreciative.
Ryan D. - 10/13/16
It was pretty easy to complete application, then get notified from loan officer. The only negative is the loan took longer than I expected and it was all contingent on the appraisal. Communication and expectations on loan values were well explained.
Jo Ann P. - 9/29/16
I have already recommended you to a coworker who is in the market for a home.
Erin W. - 9/28/16
Rob was very attentive and responsive. He always made sure to follow up on things that needed in the process. I really appreciate his hard work and dedication.
Satoko I. - 9/28/16
Awesome team, who went above and beyond. Responded to my inquiries even if at an inconvenient time.. and always quick to respond. Worked great with my realtor! Or at least from what I could tell! :) thank you again team!
Kayla C. - 9/15/16
Rob was an awesome partner in our home purchase. He was available to all days of the week to turn around a letter for an offer, and offered of wealth of knowledge on how to construct our loan. Highly recommended!
Meghan M. - 9/6/16
Rob and the team made my overall experience amazing. I felt that my happiness was there number one priority. Nothing like can do attitudes to make an unexpected experience.
Austin B. - 8/25/16
Rob Novak is a rock star!!
Michael H. - 6/21/16
Rob and his team were awesome this was very easy for me I know they had to deal with some things that came up but they handled it and made my experience amazing. I will tell anyone I know looking for a loan or refinance about you all. Thank you!
Robert G. - 6/13/16
Rob Novak was, quite simply, AMAZING!!!!! Very knowledge, extremely responsive, always helpful, willing to answer my questions and to relentlessly willing to work and (re-work) numbers (and to hold my proverbial hand through tears and rants about losing out on houses) at all hours, day, night, weekends and holidays. Rob successfully blew up my preconceptions (read: misconceptions) about the mortgage process and ensured that it was as painless as possible. His customer service was so exemplary...
Michelle R. - 4/11/16
Rob Novak and his team were great!
Brent W. May, 2016
Rob was amazing! Everyone we worked with thought so as well. Couldn't have asked for an easier experience as a first time home buyer.
Jensine M. May, 2016
Rob Novak. Clone him. Have his command and commitment with impeccable integrity be a standard for every employee at GuaranteedRate.
Rob Novak was thorough, responsive and willing to explain the process as we moved forward, allowing me to have confidence. I have already shared your contact information with a friend who is interested in refinancing.
Rob did a stellar job setting up our loan. We wound up shopping rates with three different providers; while two of them just gave us standard rate info, Rob walked us through all of the rate options, and explained the advantages/disadvantages to buying down our rate vs. taking a credit for a higher rate. In other words, while most providers brought answers A, B, and C to the table, Rob brought A, B, C, and D, as well as a clear explanation for each one. His communication was great, and his team...
Justin S. - 03/25/2016
I came to Rob in the middle of a rate lock with another broker that was not working out well. Rob was able to answer all my questions honestly and only asked for a chance to offer me a better deal than I was getting from my other broker. I ended up going with Rob because he was able to answer all my questions with facts and data, he got back to me promptly and he didn't try to blow smoke or sow doubt the way other brokers can do when asked hard questions. I think Rob is an excellent mortgage...
John H.—Seattle, WA
6. I've had the pleasure of speaking with Rob over the last week and have learned more about my mortgage now through the refinance process then I did during the initial process of obtaining the loan. He is very very knowledgeable and explains things in a very clear and concise manner.
I think Rob's personable approach is one of his strongest points. He is a "loan geek" as he calls himself and has the answers to all my questions. He always calls back when he says he will and keeps you...
Susan P. – Seattle, WA
With not a lot of experience in mortgages, it was great to have a top professional such as Rob to work with. He is a tireless, energetic person who stands with you throughout the entire experience. He carefully ensures that you understand all that is involved in the process and then walks with you as you go through the process. No handing off to support staff, but a high, personal interest in getting you the best available rates at the least cost. I highly recommend Rob for mortgages for...
Arne B. – Federal Way, WA
I am so happy that Rob Novak was recommended to me by yet another amazing professional. Rob took time to go through my whole credit report to find areas of improvement so my family and I can be where we want to be. He's also very knowledgeable and answered all my questions. It's obvious he wants the best for the client which is hard to find. I'm going to recommend him to anyone looking for a home loan.
Jade B.- Alexandria, VA
We found Rob through a recommendation online when we were looking for a lender/mortgage broker that could do a HARP refi for a mortgage that had PMI, which we were told is possible but something that not many lenders did, including our servicer at the time. We spent months looking for someone who could get this done and after hearing "no" countless times, we found Rob who found a way. We are so happy that we found him- he worked tirelessly to find a way to make this work and got our refinance...
Jade B.- Alexandria, VA
I have used Rob Novak for 2 separate mortgages....both a purchase and a refinance. His customer service has been superb. He always stayed in communication with me and I have never had anyone work so hard to get me the best rate available as Rob did. The application process was amazingly streamlined and the prices were very fair. He and his team at Guaranteed Rate provided me with the best, most professional mortgage service I could ask for.
—Randy H.—Durango, CO
I was looking to refinance my mortgage and was referred to Rob through a mutual associate. Rob was very thorough in researching the best options that were available to me. He provided me with several loan options and made sure to ask the right questions so he could recommend what would be the best for me and my future needs. Rob's deliberate and professional nature has guaranteed he will earn my business when the time is right and my referrals to anyone that asks!
Edwin I. –Seattle, WA
I really appreciated Rob's expertise in assisting with a recent refinance. We were able to navigate a relatively new federal program with his guidance. He is responsive, has a great attitude, and gets the job done.
Kara Kalenius - October 8, 2012
Rob is an incredible Mortgage Broker. I have decided to change career paths but, because of his knowledge and professionalism, I plan to use him for all of my future Real Estate financing needs.
As a result of my firsthand knowledge of his work ethics, I will be referring all of my previous clients to Rob. I know he will provide them the best service in the greater Seattle area.
Tom - February 14, 2008
Rob is a great Mtg Broker as he makes realistic recommendations for individual situations (he won't over qualify you and then leave you hanging). He will go the extra mile to make sure that the process is as smooth as possible which is a challenge with the current regulations and constant changes in the industry. In short he knows what he is doing and what needs to be done so he doesn't have to waste your time and/ or increase your stress.--
Jaudaun Eldridge - September 15, 2009
Hey, check out this amazing review from Shalini about Rob!
“Rob Novak and his team went above and beyond to help us with the entire approval and closing process. We really appreciated their dedication and support throughout. Rob explained every step in detail as many times as needed to help us understand every nuance. He also effectively negotiated exceptions to ensure a smooth process for us. We would highly recommend Rob and his team!”
Shalini S. – Bellevue, WA – 6/2013
Rob is one of the few people I can truly rely on to provide unique information and support in the mortgage industry. His knowledge of programs, guidelines and lenders is an asset to his clients on many levels. You can rely on Rob to provide clients with the best products, knowledge and pricing. I would recommend Rob to anyone looking for a loan officer
Keane NG- September 29, 2009
Rob Novak is so wonderful to work with. He took the time to explain each part of the process and answered all of our questions, often times more than once. Rob was quick to respond to calls/emails/texts and made this overwhelming process feel much easier. Thank you Rob!
Wendy M - 7/15/16
Rob Novak is awesome!
Ander L. - 7/6/16
"Rob Novak is the BEE'S KNEES :D!!!" -Everybody
I had great experience working with Rob and his team. Rob is very responsive, and creative.
Amarech T. - 7/29/16
I worked with Rob Novak when I purchased my house 1 1/2 yrs ago. In order to get first right of refusal on the house I wanted, I said I would close the deal in 2 weeks! We did it. Then 1 month ago, with Rob and his team's help, we refinanced that same house for a 15 yr loan at 2.875%. The whole process took 2 1/2 weeks! I am very happy. Thank you Rob and your team.