What people are saying... What people are saying... Back to profile
Rob was able to get us the best rate that I believe was possible
Matthew G. | Feb 2020
I am not that savvy when it comes to navigating through online sites. Guaranteed Rate made it extremely easy and comfortable to use.
Janet S. | Feb 2020
Rob Spinosa was able to find a program that worked with my specific situation, was timely in follow up, and worked with me through a 6 month home search process. There was some confusion during the documentation, but Rob and Debbie Barrett's extra care offset that.
Jae S. | Jan 2020
Successful outcome despite change in circumstances, solutions were made available and good choices presented.
Jorge A. | Jan 2020
The whole process was easy and Rob and his gang were super responsive
David A. | Dec 2019
Wrap around services Complete satisfaction with all four of the very helpful people ready to answer any question I had.
Carla W. | Dec 2019
Rob was conscientious, thorough and extremely easy to work with
Tom M. | Dec 2019
Efficiency, availability, professionalism, getting ‘er done.
Ford C. | Dec 2019
Great to work with. On the ball. Quick to respond.
Matthew Z. | Oct 2019
You're just organized anf thoughtful.
William G. | Oct 2019
Zephrin L. | Oct 2019
Because of Rob Spinosa. His service is incredible.
Michael L. | Oct 2019
Digitized most of the process; fast; efficient; personal and honest. 9 of 10 only because there is a significant cost (and maybe it's low but I can't say). Experience-wise, 10 of 10 - Overall, would not hesitate to recommend only GR. Comment re: "how easy" - expected it to be difficult gathering docs and it took a while but was about what I expected.
Michael S. | Oct 2019
Rob Spiosa’s Fine service and that of his team
Irene L. | Sep 2019
Rob is great and easy to work with. Very easy process and would love to work with again.
Brian E. | August 2019
Rob and his team were great. They made this entire process very easy for us. Would recommend them again in a heartbeat.
David E. | August 2019
Yes, we would certainly use Guaranteed Rate again, if the need arose, and in the meantime highly recommend Rob Spinosa and his team to anyone thinking of a home loan. We deeply appreciated Rob's many explanations about home loans and the approval process, and the responsiveness of the entire team (Debbie Barrett, Stacy Chadwell, Theresa Bui, Michael Lewis, Katie Van) through the approval and closing process. The ring of professionalism extends to: the secure methods for transferring all the information needed for approval; GR's co-ordination with the Escrow officer and even our insurance agent, on our behalf; and GR's complete management of the interaction with the underwriter, especially in the 'climactic' stage, saving us a lot of trouble. If we were to really try and mention something that could be improved upon, it would be to perhaps provide us upfront with a list of steps to the closing, over the last few days of the process. (This is probably something that the Escrow officer controls; nonetheless, we had got used to receiving all pertinent information from GR!) Thank you all again!
Ramaswami K. | Aug 2019
I have been working with Rob and his team for years and trust his guidance.
Darin G. | Aug 2019
Great team to work with! Rob is super responsive and helpful! Love how easy it is to use the website check list to organize all the documents needed. This really cut down on time and confusion on my side Thank you!!!
Gayle E. | August 2019
Rob and his team were extremely attentive and always available for a quick response when we had questions.
Carolyn K. | July 2019
Excellent service! Quick response to your questions. Rob is very dependable and you can count on him. Very honest and no hidden fees. Answers calls right away. Highly recommended!
James S. | August 2019
Rob Spinosa and his team were a pleasure to work with. They made the loan process very easy and kept us updated on the progress of the refinance. Any questions we had were answered immediately. I would be very confident in referring other people to Rob and his team.
Michael L. | July 2019
I was extremely impressed by Rob Spinosa and his team. They were able to secure the loan with the most favorable terms. I was extremely impressed by the speed and ease of the process.
Lindsay T. | July 2019
Rob was so patient with all of my questions and very knowledgeable. His whole team made themselves available at all hours and made me feel like I was there only client.
Angelica A. | July 2019
This was our second time working with Rob Spinosa and his team. Although we had an offer from another company, he negotiated and provided an even better offer. Specifically, the amount of education we receive from Rob and the amount of transparency he provides makes this experience pleasant and absolutely recommendable.
Hamed Z. | July 2019
Great communication, quick response. Easy process. Good team.
Brendhan G. | June 2019
Rob and Debbie and Theresa, and all the other people on the Rate side we’re super easy to work with, very professional and efficient, answered all my questions when I had them, and facilitated getting me the best rate possible based on my finances!
Peter C. | May 2019
Great, fast and easy service. Rob and his team did an excellent job and were very responsive.
Gregg L. | February 2019
Rob Spinosa was a pleasure to work with. Our home buying experience was a lengthy and emotional process, and Rob was there when we needed him. He was kind and supportive, and was never bothered by our questions. Securing a loan through Guaranteed Rate was relatively painless and we’re happy with our loan product. Thanks for great service!
Susan P. | January 2019
Areas of improvement would be communication within the group as it seemed they were not in one location. Towards the end, I felt pressured from Carmen Rayo to sign documents just to close within 21 days. Aside from that, it was an incredible experience. Rob is very knowledgeable, and I trusted we could complete the transaction without any issues. Very happy all in all.
Susy E. | November 2018
Rob Spinosa is extremely knowledgeable and helpful; he was there every step of the way to answer my questions promptly. Highly recommended!
Herve L. | October 2018
Rob and his team were great to work with. He helped us understand the loan options available to us and made it easy to understand. The document requests were simple to fulfill. Everything was handled in a timely fashion, and all of our questions were answered immediately. We look forward to working with Rob again on our next loan!
Michael L., October 2018
Thank you Ryan and your team for everything you have done for us, Cash has referred us to you and a million thanks to him for having us work with professional and straightforward people that always looking to provide the best service and satisfaction to their clients. Thank you.
Walid R., October 2018
Rob and Carmen ( and the entire team) were amazing. They went above and beyond to make what due to " our circumstances," could have been an arduous process easy and rewarding. Rob, in particular, was always on his game. Concise, accurate and always with reach, moments away and aware of every step and issue. Impressive and guess what... he "just happens to be a great person." Many thanks, Jack & Lorrie
John C., October 2018
We had a great experience with Rob. We had a few job changes in the middle of our house search, but Rob was great on giving us the detail in each situation as to what house we could afford and was quick to respond to provide us pre- approved information to give us a leg up in our house search to give us a leg up on the competition. Marin county is a hot market and without his expertise we wouldn't have been able to land our house. The process was easy and smooth and I really appreciate Robs responsiveness and expertise in the loan process. Much appreciated. I would give him two thumbs up.
Brian E. - May | 2018
The team was excellent. I couldn't be happier. I will be back for any future loans for sure! I'm in safe hands with Guaranteed Rate, thanks again!!
Jonathan H. | August 2018
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