What people are saying... What people are saying... Back to profile
Great communication and great service
Amir S. | Mar 2021
All the people I worked with made the entire process smooth, quick and painless
Ghassan B. | Mar 2021
Ive re-fi with Roger and other at least 7 times. It is always top notch service
William Y. | Mar 2021
Process was easy, good communication, requirements not burdensome. GR staff were quick to accommodate my schedule changes.
Mary-Ellen T. | Mar 2021
because working with you guys is so easy!
Ruth G. | Mar 2021
The team was great, and the refinance process was smooth. I never had to resend documents. Everyone was very well organized and efficient.
Marcus-Arya d. | Mar 2021
outstanding service, quick process
Adam S. | Mar 2021
Great rates, responsive staff that explained everything clearly. This was the least painful process in the overall house buying journey
Priyama B. | Mar 2021
Convenient, reliable, transparent process
William R. | Mar 2021
The loan process was awesomely easy and did not had any hiccups with clear instructions
Hitesh W. | Mar 2021
Roger Brasil and the team were knowledgeable, cordial and especially very responsive.
Ido W. | Mar 2021
I was pleased with the overall process.
Sarah H. | Mar 2021
Everything was really easy, and we got a great rate!
Alex J. | Mar 2021
I think Guaranteed Rate has always been a fantastic partner. Roger goes above and beyond when answering questions and making sure I understand all the relevant information.
Erin G. | Mar 2021
Very understanding and experienced staff.
Jenoy B. | Feb 2021
time and time again - refinancing is super-smooth with GR.
Nicholas J. | Feb 2021
They were very efficient and had a timely start to finish
Carole G. | Feb 2021
The Team was very easy to work with and extremely responsive. I also found them very accommodating with requests that I had.
Alison R. | Feb 2021
The best customer service, they move really fast, really nice team and helpful, thank you team guaranteed rate
Nellstells S. | Feb 2021
Super fast and easy action
Azita K. | Feb 2021
Smooth and very efficient process of refinancing
Parthasarathy S. | Feb 2021
Roger and his team are excellent and professional. He helped to get my loan at the beginning and now he helped to get a better rate in refinancing. 100% satisfied with both experience!
Kai C. | Feb 2021
I got the best rate from Guaranteed Rate and the service they provided was phenomenal, answering any and all questions I had along the way.
Sean C. | Feb 2021
I am very satisfied with your service
Wenying T. | Feb 2021
Great response, easy to follow and understand requests made from us. Great experience.
Hana H. | Feb 2021
Great customer service. Very quick to answer any of my questions. Platform for uploading documents was easy to use.
Matthew T. | Feb 2021
Friendly, thorough, timely, supportive, easy process
Melissa M. | Feb 2021
Because of Roger Brazil’s professionalism
Duncan G. | Feb 2021
Always available to answer any and all the questions without hesitation.
Elvin P. | Feb 2021
Professional, wonderful customer service, efficient.
Georgia B. | Sep 2020
Best rates and easy to work with.
Valerie P. | Sep 2020
Fast and was willing to update me often on status
Cesar S. | Sep 2020
Roger and his team were amazing. Responsive at all times and always on top of what was going on
Liam H. | Sep 2020
Roger Brasil and his team are quick to respond and very knowledgeable.
Sandy L. | Sep 2020
Found me a much better rate than other places that I shopped. The process was, overall, quite easy.
Jonathan S. | Sep 2020
Excellent to work with, and very professional.
Ishmawil A. | Sep 2020
Easy to work with and response time to my questions/calls was incredible.
Tyler F. | Jan 2021
Roger Brasil is probably the best agent one can have and was the big reason I chose Guaranteed Rate. By the way, I am a repeat customer which says a lot about the customer retention.
Thomas B. | Aug 2020
Easy to use website, easy to upload documents. Friendly staff who work well via email to make sure that correct materials have been received and are appropriate. When my particular situation was a bit atypical, they were easily able to adapt and determine reasonable path forward.
David M. | Aug 2020
Excellent and super professional team with best communication skills.
Seyedamirabbas M. | Dec 2020
This is our third time using Guaranteed Rate as for mortgage service provider. The team had continously provided excellent sevices to us. Our questions were answer promptly and they had consistently taken the initiative to follow up with every step through the process and keep us updated as needed.
Rita Y. | Sep 2020
The team is very responsive and efficient
Sofia T. | Jan 2021
Great rate, very thorough and fast responses.
Dante L. | Sep 2020
good rate, easy communication
Jun G. | Aug 2020
The team was so clear and supportive along the way, taking time to explain steps as I went through the process.
Christine M. | Dec 2020
The refinancing process was very organized and the staff were pleasant and efficient.
Susan S. | Jan 2021
Everyone on Roger's team (including Roger) was incredibly response and knowledgeable from day one of the process.
Kimberly C. | Aug 2020
Very smooth process. Everything proceeded as outlined.
Michael B. | Dec 2020
Excellent response rate and customer service. Friendly communication with all the team members. Very good at keeping in touch over so many years.
Matthew M. | Sep 2020
Even though all was done online, the whole transaction went smoothly. Everyone I interacted with was helpful and responsive. Furthermore, GR had the lowest interest that I found after shopping around.
Ledina L. | Jan 2021
Roger Brasil and his team were awesome (consistent with prior refinances with them). They helped make the process easy.
Andrew M. | Jan 2021
Very professional, quick response, respond to any questions.
Oksana P. | Oct 2020
Because they were patient and not pushing me
Kosta L. | Aug 2020
Excellent customer service
Ralph D. | Sep 2020
1. BEST RATES 2. Friendly and Approachable Staff 3. high Professionalism
Sibinka B. | Dec 2020
Roger and the team are excellent. The best!
Jason B. | Jan 2021
Roger Brasil's professionalism, honesty and quick responses
Areeg E. | Sep 2020
Great service. Prompt responses. Made the entire process easy for first time home buyers
Benjamin L. | Oct 2020
Roger and staff are amazing
Luci D. | Dec 2020
Great experience and communication from the Brasil Team
Jeffrey K. | Aug 2020
The process was smooth and organized. I knew exactly what I had to provide with the checklist and the team was responsive.
Johnny W. | Oct 2020
They were great, quick responses to any questions/issues. This is our 5th or 6th mortgage and/or refi with them.
Marybeth C. | Sep 2020
Excellent service from Roger and team. Easy to use online portal.
Joshua Z. | Aug 2020
They were great at communicating and updating me throughout the refinance process.
Ramon M. | Dec 2020
Clear communication, timelines
Vasanthan R. | Oct 2020
quick and hassle-free process
Vladimir P. | Jan 2021
fast, easy, friendly communication.
Susanna H. | Aug 2020
Timely manner, explanation, good customer service
Degu W. | Aug 2020
Excellent service offered by Roger Brasil and his team
Telma S. | Oct 2020
smooth process, able to clarify questions as they came up
Claire B. | Jan 2021
Quick, friendly and good deal
Gabriele M. | Nov 2020
Super easy to work with, got a good rate, had all my questions thoughtfully answered
Kerry C. | Dec 2020
Our loan officer Roger Brasil was very helpful, timely, and very responsive. Helped us out in every way we needed.
Aras Nehir K. | Sep 2020
Great experience, helpful staff
Ali A. | Jan 2021
We appreciated the responsiveness and flexibility. Got a great rate and process was easier then expected.
Franca D. | Sep 2020
Roger and his team are superb, professional and responsive.
Wanda C. | Dec 2020
Easy to work with, great rate
William S. | Aug 2020
The team was timely, cooperative, personable, clear about instructions, professional and all you can ask from a service provider.
Tomer H. | Nov 2020
We loved working with Roger Brasil. Very rsponsive and helpful
Tonia G. | Oct 2020
Fast, efficient, competitive rate
Sean M. | Sep 2020
They made the loan process so easy and fast with the lowest interest rate around.
Caroline M. | Aug 2020
I enjoy working with Roger. Very responsive. Always has an answer to my questions.
Tyler P. | Jan 2021
Team members are very helpful and nice!
Liezhong H. | Dec 2020
Service, communication and the rate
Silvi S. | Nov 2020
Friendly People. Easy to provide documents through the secure TransferSafe. Online application and loan document checklist made the process of providing information needed for the loan quick.
Niklas Z. | Oct 2020
Roger and his team are very reliable and pay attention to the details. They also responded to our questions within minutes.
Giovanny V. | Nov 2020
Have had the pleasure of working with Guaranteed Rate on 5 separate occasions over the last 7 years. I have worked with Roger Brasil and his team of Claudia, Jess, Kisha and maybe others I am forgetting and they have always been awesome to work with. I highly recommend GR and this team and have already done so on many occasions. Thank you once again for a great experience.
Randall L. | Jan 2021
Roger was great and made sure everything went smoothly even when the closing attorney did not.
Katherine F. | Sep 2020
Quick to respond, very helpful
Laura V. | Dec 2020
Roger and his team were very helpful and patient with all of our questions
Ana S. | Aug 2020
Easy to do business with, great rates, Roger is extremely responsive and helpful
Joanna R. | Oct 2020
Responsiveness, efficiency, communication and attentiveness throughout the process
Louis F. | Jul 2020
As usual, my experience with Guaranteed Rate was exceptional.
Ruth M. | Jul 2020
The agent we worked with named Roger Brazil was super helpful
Reza A. | Jul 2020
The Team working on the refinance was very courteous and helpful
Joanne A. | Jul 2020
Very responsive and proactive.
David A. | Jul 2020
I had a great experience with guaranteed rate and I will definitely recommend to all my friends and family
Esmeralda I. | Jul 2020
We received great service and got the best rate!
Brian H. | Jul 2020
The process was easy and smooth.
Vourneen O. | Jul 2020
Quick responses. Very informative. Always available to answer questions
Michael A. | Jul 2020
Good rates and customer service
Ryan S. | Jul 2020
Great customer service Competitive rates Ease of closing the loan
Paula P. | Jul 2020
Great communication, genuine interest and quick response
Elizabeth C. | Jul 2020
Very attentive, helped whenever i needed a question answered. Always friendly
Noelle H. | Jul 2020
Your team has excellent customer service. My emails were answered quickly and your team always kept me up to date with the steps of the process. Roger really listened to what was important to me and found me the best rate to meet my needs. I also appreciate that all records were verified online and I was able to use DocuSign for required signatures. Other companies are still mailing hard copies for signatures, which slows down the process.
Hollis G. | Jul 2020
Roger and his team are so patient and attentive. They thoroughly explained everything in every step of the process. As a new homeowner, I had no idea what to anticipate but they made it such a smooth process!
Marielle S. | Jul 2020
Roger Brazil was excellent and helpful in every phase
Edmund E. | Jul 2020
Easy online portal and superb customer service along the way!
Chris P. | Jul 2020
Very responsive and helpful throughout the process.
Nazbeh T. | Jul 2020
Great rates, responsive team.
Yelena B. | Jul 2020
This is the third time we have used you all. All have been easy.
Shana L. | Jun 2020
Roger and his team was a pleasure to work with and made the refinancing process a breeze
Parthasarathy S. | Jun 2020
Excellent work, support, timely processing, very professional staff
Mehdi N. | Jun 2020
Working with the team led by Roger Brasil was such a wonderful experience and exceeded my expectations in every aspect.
Kristen P. | Jun 2020
Closing was smooth and easy.
Paulette C. | Jun 2020
Roger Brasil and his team is the best!!
Timothy L. | Jun 2020
Great process, helpful and responsive staff, quick turnaround.
Thomas C. | Jun 2020
Made the experience very easy
Peter A. | Jun 2020
Very easy to work with, great team.
Lauren C. | May 2020
Excellent service by the GR team
Anthony S. | May 2020
They are great. Everyone on the team is responsive and they don’t make me feel dumb when I have a question.
David L. | May 2020
Roger was very responsive to needs and guided me through the process
Kenneth K. | Apr 2020
Great Communication And Attention To Detail.
Sherean A. | May 2020
Seamless process and a very good team. loved working with Roger.
Ninad S. | Apr 2020
great communication throughout the process. extremely professional.
Vincent M. | Apr 2020
Process was easy. Rep was professional.
Jared S. | Apr 2020
Great and timely customer service.
Moira V. | Apr 2020
Very smooth refinance and closing process.
Prasad K. | Apr 2020
Fast approval, processing and ability to conduct most of the submissions online. The closing attorney was also very easy to work with.
Marc M. | Apr 2020
Smooth and timely operation and highly professional.
Soheil A. | Apr 2020
They were great to work with!
Georgia B. | Mar 2020
excellent resposiveness of roger and his team
Arriyan D. | Mar 2020
Easy and fast. Digital experience was great
Ashish D. | Mar 2020
great service, excellent turn around processing time, process was very streamlined; and communication was effective and timely!
Somkit D. | Mar 2020
Roger and team were great, per usual.
Nathan W. | Mar 2020
Excellent responsiveness and efficient
Areeg E. | Mar 2020
Great team and very professional the entire time- Thanks Roger!
Seth B. | Mar 2020
Roger Brasil and his team provide great service
William Y. | Mar 2020
Amazing team and amazing online tool. I could do everything at my pace and still be able to complete them faster that my friends.
Eugert J. | Mar 2020
Have done multiple loans with Brasil team. They are the best!!!
Matthew S. | Feb 2020
Roger, Claudia and everyone with Guaranteed Rate was a pleasure to work with once again. Attention to detail and ongoing follow up is outstanding.
Randall L. | Feb 2020
Customer service was exceptional
Diana M. | Feb 2020
Efficient Easy to work with
George H. | Jan 2020
The team was so patient, helpful and really helped through out first home buying experience - they were amazing. Was needed a quick close and they helped deliver that too.
Scott M. | Jan 2020
Helpful people who guided us through our first purchase, always patient and pleasant throughout. They also helped us move quickly because we had a lease expiring - they were great.
Scott M. | Jan 2020
Guaranteed Rate was excellent at helping me through the mortgage process, explaining each step clearly, letting me know exactly what documents they needed, and taking the time to answer all my questions. My case was a bit complicated and they patiently helped and encouraged me along the way.
Erin O. | Jan 2020
We really enjoyed working with Roger Brasil and the rest of the team. We have become repeat customers. We have also recommended it to others.
Nathan W. | Jan 2020
Roger and his team are the best! They readily Available and always there to help or answer any questions at any time.
Rajani J. | Dec 2019
I have worked two times with Guaranteed Rate now and have been extremely satisfied. Roger Brasil and his team are all very professional and time effective. They move through the stages fast, confidently and with transparency. Both times they have done a great job!
Plator U. | Dec 2019
They were very helpful and responsive in this process. I am a first time home owner and they were willing to answer any and all questions I had.
Rachel A. | Dec 2019
I have worked two times with Guaranteed Rate now and have been extremely satisfied. Roger Brasil and his team are all very professional and time effective. They move through the stages fast, confidently and with transparency. Both times they have done a great job!
Plator U. | Oct 2019
Very smooth and painless process.
Artem S. | Sep 2019
Roger Brasil and his team (especially Claudia Hernandez) were a pleasure to work with. They were the consummate professionals: courteous, responsive, knowledgeable, and helpful!
Thomas N. | July 2019
Roger mad the process easy and relatable. He was there for every question and helped us a ton throughout the process.
Micah B. | June 2019
Very helpful and responsive throughout the whole process. Also liked the online portal - made all the documentation streamlined. Thank you, Roger!
Magdalynne S. | June 2019
Roger and his team assisted me every step of the way and made the process easy
William Y. | March 2019
Roger and his team were excellent to work with and made a 30 day closing possibly.
Garrick T. | March 2019
It was a pleasure working with Ricardo and his team. They made the process very easy as there were a lot of hurdles we had to overcome.
Cameron J. | March 2019
Rodger Brasil is the MAN he helped me and answered all my questions very rapidly. Thank you Rodger and everyone at Guaranteed Rate.
Tony S. | February 2019
everyone on the team was super helpful and able to answer my questions when needed the flash close saved so much time
Brooke S. | January 2019
Roger and his team were amazing; they made my first home buying process stress free and gave me clear steps and guidance. I can’t thank you all enough!
Kelly G. | January 2019
There was some confusion about whether my loan was supposed to be contingent on the sale of my condo or not, but throughout the process, my loan officer was great at communicating what needed to be done and how to resolve any issues that came up. Communication is key during this process, and it was great being able to handle everything quickly through email.
Matthew F. | December 2018
The whole team was magnificent. Thank you!
David H. - September | 2018
Roger Brasil was wonderful to work with! This was my first time buying a home and I was constantly asking questions and calling Roger. He was so patient with me and made sure I understood exactly what next steps were and how the process works. It was such a simple and great experience.
Addison R. | August 2018
Knowledgeable LO, easy process!!
Madhu P. | August 2018
The loan officer Roger Brasil was great to work with. He is very friendly, polite and respectful, and also very encouraging. I would recommend Roger to other potential home buyers.
Purnima R. | July 2018
Roger Brasil and his team were the best. Going in, we didn't understand the whole process of buying a home. Roger guided us through and today we are educated home buyers. I'm not sure that another lender could have done for us what Roger and Guaranteed Rate did. We would surely still be looking for our dream home. Thank you so much!
Keith O. | JUNE 2018
Roger was awesome! This was my first time buying a home and he explained each and every step to me. I felt comfortable knowing each step of the process and also felt comfortable asking questions at any time. I really appreciate all of the help from Roger, Claudia and the team. They made this such a positive experience.
Laura P. - May | 2018
After a loan discrepancy indefinitely delayed my closing, I was referred to Guaranteed Rate via my real estate agent as they had closed on the same condo, but a different unit. Without blinking an eye, Roger Brasil and his team took my case and worked it around the clock to get me approved and closed within the same month. They were an irreplaceable asset on my team in obtaining this unit and I couldn't be happier!
Christine M. - May | 2018
I was very surprised how fast the process went. The team was always by my side from the minute we started to the end. It was my first time buying a home so I didn’t know anything about it, but the team was always happy to help me with any questions or concerns that I had. Thank you very much team!
Nellstells S. - May | 2018
Roger Brasil was A++ and top notch in all regards. He is very bright, extremely knowledgeable, efficient to deal with and customer friendly. He is the best mortgage officer I have ever dealt with -- and a wonderful asset to the Guaranteed Rate organization.
John M. March 2016
This is the 4th time I have used Guaranteed Rate. And Roger Brasil and his team are very helpful and awesome!
Hiu C. - May | 2018
I was very happy with the very immediate and personal reply upon questions. It was my first time buying a home so I had a lot to learn and a lot of questions from the beginning. Roger and his team were unbelievably helpful and friendly. It's rare that you get a service like this these days! Thank you!
Bianca H. - February | 2018
Roger was helpful through the entire process
James G. – Burlington, MA | SEP 2015
Very easy to work with Roger and his team. They were always available. Closing costs were very reasonable and the interest rate was competitive.Would work with them again.
2/3/17
Roger was a great help. He explained everything in a way that I could understand it. He was also there for any questions I had.
Andrew M.– N Chelmsford, MA | AUG 2015
Working with Roger and his team was the easiest part of buying my home. I was introduced to them by a realtor I was working with about a year and a half ago when I was trying to buy a property. Before I worked with Roger, I was working with someone who was too busy to answer my phone calls and emails and I was resigned to the fact that it was just going to be a painful process. When I started working with Roger and his team, I was pleasantly surprised to find that getting a loan did not have to be complicated. I would recommend them to everyone I know.
3/14/17
I have worked with many mortgage bankers buying and selling homes, and Roger is by far the best! He exceeded expectations, and I could not have been happier. If someone were to ask me one thing that he could have done better, I would say that there was NOT ONE! I was 100% satisfied! He was the most knowledgeable and trustworthy mortgage banker I have ever came across. He went above and beyond and was probably the only mortgage banker that could have gotten this loan closed. This was a very tricky loan as there were many undesirable elements, and Roger went out of his way to make this happen!
Steph.
My wife and I met Roger Brasil through our agent when buying our first home together as a married couple and we’re glad we did! We found our dream house and as part of putting together an attractive offer for the seller, we agreed to an accelerated timeframe for closing - 5 weeks! Roger got us pre-approval letters faster than any loan officer I’ve ever worked with prior and got us the most competitive rates possible. He took the time to understand everything about us so that he could provide thoughtful guidance. Roger answered very specific questions to our satisfaction and would respond to emails at odd hours of nights and weekends to help put our anxieties at ease. We provided all our financial information through a secure, easy-to-use site that allowed for digital uploads, making the experience so much smoother than having to bring physical copies to an office. I’ve never worked with a more responsible, detail-oriented, truly customer-oriented loan officer than Roger and we attribute the success of hitting our aggressive closing date (without rescheduling once!) much to Roger’s hard work! Thanks to Roger, we’re now moved into our dream home and are incredibly happy!
David - 4/10/17
Roger Brasil and team were all extremely helpful and made the whole process a lot smoother and a lot less stressful. I can't say enough positive about them.
Nicole F. – Medford, MA | Apr. 2015
Roger Brasil was great, answered all my questions quickly.
Carl C. – Hadley, MA | Feb. 2015
Roger Brasil and his team are absolutely amazing. I have rarely experienced such a pleasant and prompt service, on top of providing me with the best competitive rate hands down. There was no game, the process was very clear, Roger was very upfront and reactive. My calls were immediately answered at all times of the day and all days of the weeks, Sunday included. I can't say enough about this great experience. I contacted and compared 5 highly recommended brokers, including one I had successfully used in the past. Roger is simply the best. No question about it.
Vanessa C.
The team was quick and processed the loan request in time and with clarity. Good rate; clear and precise process, friendly and courteous staff!
Bob M. - Jan 2013
Team Brasil was fantastic--prompt, knowledgeable, efficient, fast, all while remaining sensitive to the human on the other side of the process. I have already recommended Guaranteed Rate/Team Brasil to listing agents and attorneys used in another transaction. The reason is, obviously, our experience.
David- Boston, MA
I am extremely satisfied with my experience. I do not think I could have asked for a better group of people with so much expertise, who was able to guide me through my first purchasing process. All I had to do with Guaranteed Rate was to sit back and just do my part and everything got done in time. I am astonished by the quality of service I received and the optimal outcome!
Amy T.
Excellent. Thanks to all of you for all of your help (and patience with me) throughout this process. Katie and I are extremely excited about our new place and cant wait to get settled. Thanks again.
Robert H.
I wanted to thank your team on a great job putting this loan together. Everything went smooth and it couldn't be done without your help. Once again Thank You so much for your hard work
John C.
We just wanted to thank you for all you help and hard work in making our refinancing process a "breeze"! It was a pleasure working with all of you! Warm regards,
Konstantinos and Kristen
I can say that working with your team was more than business --- they were always helpful and very sincere. It was a win win situation for us. I thank your team and you for everything.
Dave and Sara