What people are saying... What people are saying... Back to profile
Easy to work with online platform and clear communication throughout the process
Brian K. - Lafayette, CA | May 2021
Great customer service who was quick to answer all my questions.
Matthew D. - Chicago, IL | May 2021
Easy loan application process and steps were all well laid out.
Lauren B. - Chicago, IL | May 2021
Guaranteed Rate succeeds where other lenders fail - that is with open communication and great customer service. The team covering my purchase provide clear information and accurate timelines.
Mark S. - Chicago, IL | May 2021
Ryan M. and his team were fast and attentive
Carl S. - Miami, FL | May 2021
they managed my expectations and timeline very clearly and politely
Meghan D. - Chicago, IL | Apr 2021
Great advice, positive experience and efficient. 3rd time I have refinanced with GR and great overall experience.
Breck M. - Elmhurst, IL | Apr 2021
I have closed with them now for a fourth time, and each time it was smooth transaction, with extremely friendly and helpful staff every step of the way!
Kevin L. - Chicago, IL | Apr 2021
GR did a great job communicating.
George G. - Port Washington, WI | Apr 2021
There isn't a single reason why I wouldn't recommend GR. Easy to work with, fast, tons of value.
Paul G. - Decatur, GA | Apr 2021
I worked directly with Ryan. He was does amazing work. As a first time home buyer, the process is daunting. He was responsive and and extremely helpful.
Skyler W. - Orland Park, IL | Apr 2021
Ease of use! Great customer service from start to finish.
Denise B. - Downers Grove, IL | Apr 2021
Great team. Great communication. Get things done fast. Very organized.
Jeff M. - Morgan Hill, CA | Apr 2021
Excellent communication and quick turnaround
Danelle S. - Chicago, IL | Apr 2021
Mike Dye and team were amazing to work with
Jon-Paul R. - Winter Park, FL | Apr 2021
Everyone was very responsive
Brenden B. - Chicago, IL | Apr 2021
Great service and experience from start to finish!
Kenneth B. | Mar 2021
The process is very streamlined, particularly with the secure way we're able to provide documents, which makes it easier to track what has been submitted.
Christine D. - Irvine, CA | Apr 2021
Ben Cohen, Ryan Musgjerd, and the team are so very easy to work with. They take the time to explain and strategize. You offer the best rates in the market.
John M. | Mar 2021
Good tech throughout the process, super responsive team to emails and questions
Michael S. | Mar 2021
Their team was extremely professional and executed every action with thorough knowledge. The team was always on time with documents and helped my wife and I through the entire buying process. They were able to explain all the details along the confusing process for first time home buyers.
Alex L. | Mar 2021
Seamless process was conducted with professionalism from application to closing
Brian A. | Mar 2021
From start to finish(closing) everything went smoothly.
Michael B. | Mar 2021
The process was very smooth, and I feel that I received a good refinance rate. Based on that, I would happily recommend this team to a friend.
Joseph K. | Mar 2021
Lots of follow up, friendly and courteous.
Christopher N. | Mar 2021
Excellent service as always
Michelle L. | Mar 2021
We were all wrapped up in a 6 weeks, partially due to the closing date or would''ve been sooner.
June M. | Feb 2021
They were easy to work with and had good communication.
Alex H. | Feb 2021
The GR team was able to simplify a very complicated process and provided very detailed support along the way. Everyone I worked with was exceptionally professional and responsive as well.
Daniel R. | Feb 2021
Responsiveness of the team and their ability to explain things quickly and clearly.
Denise M. | Feb 2021
Outstanding customer service, extremely fast response time, and very simple process
Kendall C. | Feb 2021
They kept us on track and professionally answered all our questions even when we asked them twice!
John N. | Dec 2020
Made closing and refinance both incredibly easy
Christina G. | Feb 2021
Excellent process, nice people, great job
Gary H. | Nov 2020
As easy as possible. Very communicative team.
Benjamin F. | Dec 2020
The G Rate team is knowledgeable and responsive
Brian B. | Nov 2020
Contacted the agent morning noon and night with questions. Always answered the phone. Explained everything thoroughly. Just great people doing great service.
Michael D. | Dec 2020
Great rate, ability to complete without appraisal, online experience
Karen B. | Nov 2020
They were very professional, communicated through all steps and made the entire process seamless.
Terry F. | Dec 2020
I have already referred two friends to Guarenteed Rate! From start to finish they were so accessible, knowledgable and professional that my refinancing was a smooth and easy process.
Diane S. | Jan 2021
Ben Cohen always reaches out when he thinks we could save money. Refi process is simple.
Joseph B. | Nov 2020
Seamless process, everyone involved was very knowledgeable and took their time to address any questions I had.
Syed A. | Dec 2020
Very simple with a great team helping along the way
Jeffrey F. | Jan 2021
Excellent service across the board!
Annaliese P. | Aug 2020
Love working with Ben Cohen and his team
Kevin L. | Nov 2020
Friendly, clearly outlined our steps, happy with our rate, easy to complete process
Susan F. | Dec 2020
You guys are fantastic! Professional, efficient and fast.
Patricia R. | Jan 2021
Easy to work with and great communication
Michael S. | Aug 2020
The process from start to finish is very easy. I liked all the online forms as it was easy for me to complete them after my work hours.
Nicole R. | Nov 2020
Very helpful and well organized
MaryLynn H. | Dec 2020
Excellent rate, service from beginning to end. Easy online documents. Not mountains of paperwork. Well done.
Jason Z. | Jan 2021
Great communication and customer service.
Todd Q. | Aug 2020
Great service provider! Refinancing with GR was a very transparent process with easy to follow instructions and the team being extremely responsive.
Tatyana S. | Sep 2020
The team was fully engaged, great communications, great execution.
Ari M. | Oct 2020
They have a fantastic process. It's so easy. Great communication and tools. Good rates.
Christopher M. | Nov 2020
Ben and his team are consummate professionals. They are knowledgeable, responsive and most of all upbeat and fun to work with.
Jacqueline S. | Dec 2020
the process was efficient, clear and quick. I''ve refinanced several times with this team and I can''t recommend them enough!
Omar G. | Jan 2021
Ben Cohen - on the ball and beyond responsive; it's as though all he does is await my calls, texts, and emails.
Bradley S. | Aug 2020
Very smooth process. All team members were communicative, helpful and straightforward.
Jillian P. | Sep 2020
Each staff person was knowledgeable, patient, and helpful in the loan process.
Kathleen H. | Nov 2020
Professional and efficient
Gabriel Z. | Dec 2020
They are great to work with and the process is super easy.
MaryBeth S. | Jan 2021
the process was very efficient and everything went smoothly. All the folks responsible for every step of the process were all responsive.
Darlene G. | Aug 2020
Process from the start to end was seamless and all agents assigned were very responsive to my needs/questions.
Jong Taek B. | Sep 2020
Smooth, responsive and helpful.
Kevin F. | Nov 2020
They were great from the start and very helpful throughout the entire process. Anything I didn't understand or needed. They helped out right away.
Joseph S. | Dec 2020
Great service and communication
Melissa C. | Jan 2021
Quick response. Attentive. Knowledgeable. Organized.
Christopher M. | Aug 2020
Consistent service. Well-trained leads and constant updates through the process. Excellent.
Frederick M. | Sep 2020
You made the process easy.
Thomas F. | Oct 2020
Mike Dye does a wonderful job with his team. Well organized, make it easy, good communicators.
Michael K. | Nov 2020
I've always been pleased with Ben and GR
Andrew W. | Dec 2020
Delivered a great rate and supported us through the process
Michael M. | Jan 2021
The people who work for Guaranteed Rate are so efficient.
Janet P. | Aug 2020
Ryan Musgjerd was a true professional and I am very thankful that I was able to work with him to get this deal done.
John P. | Sep 2020
The process was easy. They were fast to respond to questions and make the process very easy
Robert P. | Oct 2020
whole process was smooth and timely
Steven K. | Nov 2020
We love working with GR. Our agent reaches out to us proactively to offer better rates and no-cost refinancing. In fact, we've refinanced three(!) times since buying our home just over two years ago. :-)
Michael Z. | Dec 2020
The process was smooth and the team is easy to work with.
William S. | Jan 2021
Ryan Musgjerd's team did an excellent job with our refinance.
Yvonne W. | Sep 2020
Fast, Efficient, friendly, easy to deal with
Becky F. | Oct 2020
Very easy process. They were communicative.
Melissa E. | Nov 2020
Great service, straightforward process, etc.
Daniel U. | Jan 2021
This is my third time using Guaranteed Rate and I have always been satisfied!
Kevin L. | Jul 2020
All my questions were answered in a timely fashion.
Marilyn S. | Jul 2020
Responsive, efficient, very easy platform to deal with
Page H. | Jul 2020
Fast and easy and thorough. I love the remote/digital process and I also love that GR works with many lenders.
Kyle E. | Jul 2020
excellent service, timely e-mails to keep us informed of the refinance process
Mark P. | Jul 2020
End to end amazing well managed process
Patricia K. | Jun 2020
I think the people at Guaranteed Rate are honest, organized, and work hard for their clients.
Rochelle K. | Jun 2020
Mike's whole team is amazing!
Zachary P. | Jun 2020
Walked me through the entire process and handled challenges with patience and understanding.
ANDREW K. | May 2020
They just make the process as quick/easy as possible, and overall responsiveness is solid
JOSEPH S. | May 2020
Great job by Ben and the team. Seamless and easy
Jason L. | May 2020
Super helpful folks on your staff. I always feel like I can ask a question and get a prompt, courteous, kind response.
Sarah E. | May 2020
Best rates and superb customer service.
Benjamin D. | Apr 2020
Excellent service in all aspects, loan platform, team, communication and process, etc.
James E. | May 2020
great people, quick process, thorough
Evan H. | Apr 2020
Have referred many clients and friends to Ben
Darren K. | Apr 2020
It gets easier every time I work with Ben and his team at guaranteed rate. They are all Best-in-class and it's hard to even think about the prospect of going through the closing pains with traditional lenders.
Anesti D. | Apr 2020
I've always been satisfied with GR and Ben's team.
Andrew W. | Mar 2020
Good rates, prompt service, fast to close.
Boone W. | Mar 2020
The team is extremely responsive and efficient. Every interaction was brief and to the point but also pleasant!
Omar G. | Mar 2020
Very quick and efficient refi process. Easy to provide and upload docs. Responsive, organized team.
MATTHEW B. | Mar 2020
The team is great to work with
Christina K. | Mar 2020