What people are saying... What people are saying... Back to profile
Super professional. Really nice. Did an amazing job at explaining things. And was quick to reply and offer help when we needed it.
Emily H. - Suwanee, GA | Apr 2022
The process was quick and easy and there was exemplary customer service.
Rae G. - Chicago, IL | Apr 2022
Easy/stress free/quick clear to close
Michael S. - Geneva, IL | Apr 2022
Great team, very easy to work with.
Frederick H. - Chicago, IL | Apr 2022
Responsiveness, reassurance and trust in the process
Carrie S. - Roselle, IL | Apr 2022
The team at Guarantee Rate was wonderful.
Wendy K. - Skokie, IL | Apr 2022
The process was so easy from start to finish. Appreciated the reminders and assistance when needed. Everyone was helpful and incredibly responsive.
Kelly L. - Chicago, IL | Apr 2022
They made the process very simple and helped me find and fix something in my credit report that saved me money.
Erin S. - Chicago, IL | Apr 2022
Outstanding service, very attentive and closed/funded quickly
James M. - Chicago, IL | Apr 2022
Easy to work with and clear requirements
Megan D. - Chicago, IL | Apr 2022
Reputable and I trust that they will get the best rates. 9 instead of 10 because I wish I had been given an explanation of the process first. I didn’t understand what was happening half the time.
Ellyn D. - Chicago, IL | Apr 2022
They are very professional and organized.
Faiqa Z. - Winter Park, FL | Mar 2022
I had no issues. System to load info worked well and everybody was responsive.
Joseph B. - Carmel, IN | Mar 2022
Everybody was very helpful and efficient.
Carlos E. - Chicago, IL | Mar 2022
Timely and responsive service
Alexander D. - Evanston, IL | Mar 2022
Well organized, experienced team. Quick responsiveness. Competitive pricing.
Poonam S. - Chicago, IL | Mar 2022
great service but was bounced around to so many people at different stages it was difficult to keep up with whom I was dealing with - would be great to have a single point of contact
Michael B. - Chicago, IL | Mar 2022
super easy, everyone was awesome
Jacob I. - Deerfield, IL | Mar 2022
Evan G. - Chicago, IL | Mar 2022
Great timely service from the whole Guaranteed Rate team.
Lawrence F. - N Myrtle Beach, SC | Mar 2022
They were so helpful and responsive in my first time buying a home.
Jessica T. - Chicago, IL | Mar 2022
Extremely fast, professional, communicative.
Randy H. - Chicago, IL | Mar 2022
The loan officer were knowledgeable and quick to respond
Andrew B. - Chicago, IL | Mar 2022
Everyone was professional, helpful, and responsive.
Ashrafuz K. - Sacramento, CA | Mar 2022
I appreciate the structure and the personal attention given to me.
Marcus T. - Schaumburg, IL | Mar 2022
good customer service from everyone
Isaiah G. - Chicago, IL | Mar 2022
Quick turnaround, friendly staff, easy portal to upload documents
Debora W. - Houston, TX | Mar 2022
They were helpful throughout the process and gave me the best interest rate.
Sachin M. - Chicago, IL | Mar 2022
Ben Cohen and his team have been very professional through the whole process. He took the time to explain everything in detail without rushing and and took the time to assist with the seller.
Alejandro V. - Chicago, IL | Feb 2022
Everyone is kind, responsive and competent
Eric L. - Gilbert, AZ | Feb 2022
Great service and process.
Ian S. - Fort Collins, CO | Feb 2022
Mike Dye and Ben Cohen are on top of their shit and made the process as fast and as easy as humanly possible.
Nick N. - Chicago, IL | Feb 2022
Outstanding customer service from the beginning until closing.
Glenn F. - Elgin, IL | Feb 2022
Responsive team, quick turn-around, and very smooth process.
Devin A. - Santa Barbara, CA | Feb 2022
Super efficient and thorough!
Rosina M. - Mundelein, IL | Feb 2022
The responsiveness of the team. The way the refinancing was made so easy
Paulynn K. - Chicago, IL | Feb 2022
The team did the impossible and closed in 10 days in s very tough market to get appraisers. Along with great rates the process was impeccable.
Jose G. - Chicago, IL | Feb 2022
The whole process was painless and smooth going.
Donna S. - Chicago, IL | Feb 2022
Was very helpful and detailed.
Lord A. - Chicago, IL | Feb 2022
You were very communicative and fast!
Monika S. - Chicago, IL | Feb 2022
Best rate and excellent customer service
Michael G. - Highland Park, IL | Jan 2022
Great service. Responsive. Knowledgeable. Easy to use tools and process is simple.
Jeffrey M. - Morgan Hill, CA | Jan 2022
Process was fairly easy and quick with good ongoing communication throughout.
Michele H. - Golden, CO | Jan 2022
The helped me from a to point z with amazing communication
Ata N. - Tinley Park, IL | Jan 2022
The process, although long was very straight forward. The portal uploading link is great!
Juan I. - Chicago, IL | Jan 2022
Throughout the process, various team members were highly responsive and handoffs were nearly perfect.
Mark N. - Santa Cruz, CA | Jan 2022
Very coordinated and responsive team
Jeffrey V. - Chicago, IL | Jan 2022
Responsiveness, team work, technology and speed. Ryan was great!
Michael M. - Evanston, IL | Dec 2021
Ben and Team continue to provide outstanding communication and service
Douglas K. - Highland Park, IL | Dec 2021
Colin Fagan, Ryan Musgjerd and Ben Cohen have been outstanding at keeping me up-to-date throughout my refinance and HELOC transactions. The process was smooth and seamless. They are all experts in the process and have given me outstanding customer service.
Lisa Y. - Chicago, IL | Nov 2021
Customer service was exceptional
Matthew H. - Kenilworth, IL | Nov 2021
Great communication overall
Scott S. - Deerfield, IL | Nov 2021
Very efficient, responsive and helpful
Fotios C. - Chicago, IL | Nov 2021
Ben Cohen's team was responsive and super easy to work with
Theodore S. - Duxbury, MA | Nov 2021
Really smooth transaction that closed quicker than anticipated. Was impressed with how available everyone involved made themselves when we had questions.
June D. - Chicago, IL | Nov 2021
Responsiveness of all involved and all the way through the process from the beginning query until closing.
Karen R. - Santa Barbara, CA | Oct 2021
Great service. Best rates.
Scott T. - Wilmette, IL | Nov 2021
Hands on team that easily reachable. Good rates.
Daniel T. - Berwyn, PA | Oct 2021
Excellent service and communication through the entire process from start to finish.
David C. - Chicago, IL | Oct 2021
Excellent, very responsive team
Tatyana S. - Vienna, VA | Oct 2021
Responsiveness and good customer service
Andrei R. - Chicago, IL | Oct 2021
Amazing customer service. The entire team went above and beyond to ensure we completed our refinance to the terms of our liking.
Richard M. - Manhattan, IL | Sep 2021
So easy to work with, responsive, and helpful!
Ashleigh W. - Warrenton, VA | Sep 2021
very responsive and minimal effort on my part
David M. - Lexington, MA | Sep 2021
Customer service, friendly people. They make everything easy.
Steven S. - Saint Joseph, IL | Sep 2021
Everyone on the team did an excellent job; everyone was very helpful, professional and quick to respond.
Addom P. - Chicago, IL | Sep 2021
Great rate, good folks to work with.
Michael R. - Arlington, VA | Sep 2021
great customer service; honest advice; timely responses to questions
Kenneth L. - Lake Forest, IL | Sep 2021
Very quick, efficient, and friendly service!
Michael S. - Chicago, IL | Sep 2021
Easy to work with, took care of all the details
Kanchana R. - Cambridge, MA | Sep 2021
Their professionalism, they kept me informed of every step in the process of getting my loan approved.
Christley H. - Milton, MA | Sep 2021
Because of the excellent service provided by Ryan Musgjerd, Ben Cohen, and Laura Mares. The whole loan process was executed in an efficient manner and everyone was great to work with.
Dennis A. - Boston, MA | Sep 2021
Because Austin and his team are the best in the biz.
William B. - Mansfield, MA | Sep 2021
Extremely efficient and responsive service
Teresa M. - Naples, FL | Aug 2021
The process went as smoothly as possible and everyone dealt with was great
James P. - Valrico, FL | Aug 2021
Easy transaction, smooth. Good experience with employees.
Henry C. - Highland Park, IL | Aug 2021
Ben and his team was very professional and patient, answering all my questions and helping me along the way.
Alejandro V. - Chicago, IL | Aug 2021
The whole process is easy and they do all the work.
Thelma V. - Chicago, IL | Aug 2021
Great communication and overall experience.
Ronald I. - Chicago, IL | Aug 2021
I felt like GR had great customer service and was quick in responses.
James K. - Chicago, IL | Aug 2021
They provided a great rate, and got me approved quickly
David J. - Park Ridge, IL | Jul 2021
very helpful at every step of the process
Nicholas U. - Chicago, IL | Jul 2021
Ben Cohen and team are truly exceptional. We have worked with them many times and their knowledge, service, and culture have built genuine a foundation of genuine trust. We can’t imagine working with anyone else.
Rebecca H. - Boston, MA | Jun 2021
Ryan was grt and he helped us all they the process
Keshav M. - Chelmsford, MA | Jun 2021
Ryan was phenomenal to work with.
Jeffrey F. - Winnetka, IL | Jun 2021
Super responsive, had my approval for my loan in about 15 days, great team, very knowledgeable and quick to respond
Kelli C. - Chicago, IL | Jun 2021
Because the team I worked with from initial point of contact to final closing was amazing
Jose G. - Plantation, FL | Jun 2021
Easy to work with online platform and clear communication throughout the process
Brian K. - Lafayette, CA | May 2021
Great customer service who was quick to answer all my questions.
Matthew D. - Chicago, IL | May 2021
Easy loan application process and steps were all well laid out.
Lauren B. - Chicago, IL | May 2021
Guaranteed Rate succeeds where other lenders fail - that is with open communication and great customer service. The team covering my purchase provide clear information and accurate timelines.
Mark S. - Chicago, IL | May 2021
Ryan M. and his team were fast and attentive
Carl S. - Miami, FL | May 2021
they managed my expectations and timeline very clearly and politely
Meghan D. - Chicago, IL | Apr 2021
Great advice, positive experience and efficient. 3rd time I have refinanced with GR and great overall experience.
Breck M. - Elmhurst, IL | Apr 2021
I have closed with them now for a fourth time, and each time it was smooth transaction, with extremely friendly and helpful staff every step of the way!
Kevin L. - Chicago, IL | Apr 2021
GR did a great job communicating.
George G. - Port Washington, WI | Apr 2021
There isn't a single reason why I wouldn't recommend GR. Easy to work with, fast, tons of value.
Paul G. - Decatur, GA | Apr 2021
I worked directly with Ryan. He was does amazing work. As a first time home buyer, the process is daunting. He was responsive and and extremely helpful.
Skyler W. - Orland Park, IL | Apr 2021
Ease of use! Great customer service from start to finish.
Denise B. - Downers Grove, IL | Apr 2021
Great team. Great communication. Get things done fast. Very organized.
Jeff M. - Morgan Hill, CA | Apr 2021
Excellent communication and quick turnaround
Danelle S. - Chicago, IL | Apr 2021
Mike Dye and team were amazing to work with
Jon-Paul R. - Winter Park, FL | Apr 2021
Everyone was very responsive
Brenden B. - Chicago, IL | Apr 2021
Great service and experience from start to finish!
Kenneth B. | Mar 2021
The process is very streamlined, particularly with the secure way we're able to provide documents, which makes it easier to track what has been submitted.
Christine D. - Irvine, CA | Apr 2021
Ben Cohen, Ryan Musgjerd, and the team are so very easy to work with. They take the time to explain and strategize. You offer the best rates in the market.
John M. | Mar 2021
Good tech throughout the process, super responsive team to emails and questions
Michael S. | Mar 2021
Their team was extremely professional and executed every action with thorough knowledge. The team was always on time with documents and helped my wife and I through the entire buying process. They were able to explain all the details along the confusing process for first time home buyers.
Alex L. | Mar 2021
Seamless process was conducted with professionalism from application to closing
Brian A. | Mar 2021
From start to finish(closing) everything went smoothly.
Michael B. | Mar 2021
The process was very smooth, and I feel that I received a good refinance rate. Based on that, I would happily recommend this team to a friend.
Joseph K. | Mar 2021
Lots of follow up, friendly and courteous.
Christopher N. | Mar 2021
Excellent service as always
Michelle L. | Mar 2021
We were all wrapped up in a 6 weeks, partially due to the closing date or would''ve been sooner.
June M. | Feb 2021
They were easy to work with and had good communication.
Alex H. | Feb 2021
The GR team was able to simplify a very complicated process and provided very detailed support along the way. Everyone I worked with was exceptionally professional and responsive as well.
Daniel R. | Feb 2021
Responsiveness of the team and their ability to explain things quickly and clearly.
Denise M. | Feb 2021
Outstanding customer service, extremely fast response time, and very simple process
Kendall C. | Feb 2021
They kept us on track and professionally answered all our questions even when we asked them twice!
John N. | Dec 2020
Made closing and refinance both incredibly easy
Christina G. | Feb 2021
Excellent process, nice people, great job
Gary H. | Nov 2020
As easy as possible. Very communicative team.
Benjamin F. | Dec 2020
The G Rate team is knowledgeable and responsive
Brian B. | Nov 2020
Contacted the agent morning noon and night with questions. Always answered the phone. Explained everything thoroughly. Just great people doing great service.
Michael D. | Dec 2020
Great rate, ability to complete without appraisal, online experience
Karen B. | Nov 2020
They were very professional, communicated through all steps and made the entire process seamless.
Terry F. | Dec 2020
I have already referred two friends to Guarenteed Rate! From start to finish they were so accessible, knowledgable and professional that my refinancing was a smooth and easy process.
Diane S. | Jan 2021
Ben Cohen always reaches out when he thinks we could save money. Refi process is simple.
Joseph B. | Nov 2020
Seamless process, everyone involved was very knowledgeable and took their time to address any questions I had.
Syed A. | Dec 2020
Very simple with a great team helping along the way
Jeffrey F. | Jan 2021
Excellent service across the board!
Annaliese P. | Aug 2020
Love working with Ben Cohen and his team
Kevin L. | Nov 2020
Friendly, clearly outlined our steps, happy with our rate, easy to complete process
Susan F. | Dec 2020
You guys are fantastic! Professional, efficient and fast.
Patricia R. | Jan 2021
Easy to work with and great communication
Michael S. | Aug 2020
The process from start to finish is very easy. I liked all the online forms as it was easy for me to complete them after my work hours.
Nicole R. | Nov 2020
Very helpful and well organized
MaryLynn H. | Dec 2020
Excellent rate, service from beginning to end. Easy online documents. Not mountains of paperwork. Well done.
Jason Z. | Jan 2021
Great communication and customer service.
Todd Q. | Aug 2020
Great service provider! Refinancing with GR was a very transparent process with easy to follow instructions and the team being extremely responsive.
Tatyana S. | Sep 2020
The team was fully engaged, great communications, great execution.
Ari M. | Oct 2020
They have a fantastic process. It's so easy. Great communication and tools. Good rates.
Christopher M. | Nov 2020
Ben and his team are consummate professionals. They are knowledgeable, responsive and most of all upbeat and fun to work with.
Jacqueline S. | Dec 2020
the process was efficient, clear and quick. I''ve refinanced several times with this team and I can''t recommend them enough!
Omar G. | Jan 2021
Ben Cohen - on the ball and beyond responsive; it's as though all he does is await my calls, texts, and emails.
Bradley S. | Aug 2020
Very smooth process. All team members were communicative, helpful and straightforward.
Jillian P. | Sep 2020
Each staff person was knowledgeable, patient, and helpful in the loan process.
Kathleen H. | Nov 2020
Professional and efficient
Gabriel Z. | Dec 2020
They are great to work with and the process is super easy.
MaryBeth S. | Jan 2021
the process was very efficient and everything went smoothly. All the folks responsible for every step of the process were all responsive.
Darlene G. | Aug 2020
Process from the start to end was seamless and all agents assigned were very responsive to my needs/questions.
Jong Taek B. | Sep 2020
Smooth, responsive and helpful.
Kevin F. | Nov 2020
They were great from the start and very helpful throughout the entire process. Anything I didn't understand or needed. They helped out right away.
Joseph S. | Dec 2020
Great service and communication
Melissa C. | Jan 2021
Quick response. Attentive. Knowledgeable. Organized.
Christopher M. | Aug 2020
Consistent service. Well-trained leads and constant updates through the process. Excellent.
Frederick M. | Sep 2020
You made the process easy.
Thomas F. | Oct 2020
Mike Dye does a wonderful job with his team. Well organized, make it easy, good communicators.
Michael K. | Nov 2020
I've always been pleased with Ben and GR
Andrew W. | Dec 2020
Delivered a great rate and supported us through the process
Michael M. | Jan 2021
The people who work for Guaranteed Rate are so efficient.
Janet P. | Aug 2020
Ryan Musgjerd was a true professional and I am very thankful that I was able to work with him to get this deal done.
John P. | Sep 2020
The process was easy. They were fast to respond to questions and make the process very easy
Robert P. | Oct 2020
whole process was smooth and timely
Steven K. | Nov 2020
We love working with GR. Our agent reaches out to us proactively to offer better rates and no-cost refinancing. In fact, we've refinanced three(!) times since buying our home just over two years ago. :-)
Michael Z. | Dec 2020
The process was smooth and the team is easy to work with.
William S. | Jan 2021
Ryan Musgjerd's team did an excellent job with our refinance.
Yvonne W. | Sep 2020
Fast, Efficient, friendly, easy to deal with
Becky F. | Oct 2020
Very easy process. They were communicative.
Melissa E. | Nov 2020
Great service, straightforward process, etc.
Daniel U. | Jan 2021
This is my third time using Guaranteed Rate and I have always been satisfied!
Kevin L. | Jul 2020
All my questions were answered in a timely fashion.
Marilyn S. | Jul 2020
Responsive, efficient, very easy platform to deal with
Page H. | Jul 2020
Fast and easy and thorough. I love the remote/digital process and I also love that GR works with many lenders.
Kyle E. | Jul 2020
excellent service, timely e-mails to keep us informed of the refinance process
Mark P. | Jul 2020
End to end amazing well managed process
Patricia K. | Jun 2020
I think the people at Guaranteed Rate are honest, organized, and work hard for their clients.
Rochelle K. | Jun 2020
Mike's whole team is amazing!
Zachary P. | Jun 2020
Walked me through the entire process and handled challenges with patience and understanding.
ANDREW K. | May 2020
They just make the process as quick/easy as possible, and overall responsiveness is solid
JOSEPH S. | May 2020
Great job by Ben and the team. Seamless and easy
Jason L. | May 2020
Super helpful folks on your staff. I always feel like I can ask a question and get a prompt, courteous, kind response.
Sarah E. | May 2020
Best rates and superb customer service.
Benjamin D. | Apr 2020
Excellent service in all aspects, loan platform, team, communication and process, etc.
James E. | May 2020
great people, quick process, thorough
Evan H. | Apr 2020
Have referred many clients and friends to Ben
Darren K. | Apr 2020
It gets easier every time I work with Ben and his team at guaranteed rate. They are all Best-in-class and it's hard to even think about the prospect of going through the closing pains with traditional lenders.
Anesti D. | Apr 2020
I've always been satisfied with GR and Ben's team.
Andrew W. | Mar 2020
Good rates, prompt service, fast to close.
Boone W. | Mar 2020
The team is extremely responsive and efficient. Every interaction was brief and to the point but also pleasant!
Omar G. | Mar 2020
Very quick and efficient refi process. Easy to provide and upload docs. Responsive, organized team.
MATTHEW B. | Mar 2020
The team is great to work with
Christina K. | Mar 2020