What people are saying... What people are saying... Back to profile
Personal service. Notifications provided every step of the way. Always knew what I needed to do next.
Jennifer J. - Natick, MA | May 2021
Ryan and the whole team did a great job walking us through the process and keeping everything on track. I also liked the secure platforms made available through the process.
Timothy D. | Mar 2021
Ryan was phenomenal to work with!
Cash M. | Feb 2021
Ryan made my refinance incredibly easy and painless. Everything was handled very professionally and the follow-ups were prompt and helpful.
Steven F. | Feb 2021
They worked fairly quickly to make deadlines.
Laura K. | Aug 2020
Ryan and his team were great to work with. They got us a great rate and made the process as simple as possible
Kevin M. | Feb 2021
process went smooth, great rate and I have a personal contact in the office
Gary S. | Aug 2020
Friendly, professional, prompt and thorough service. Excellent interest rate and relatively pain free process.
Andrew K. | Nov 2020
They answered all our questions quickly and made the process as simple as possible.
Marise D. | Sep 2020
I was completely satisfied with my experience. My agent went above and beyond to ensure my understanding and comfort at every step and was available to me at all times. He always responded quickly so that I was never left waiting.
Diana B. | Nov 2020
The loan officer was personable and the team seemed to work well together
Nancy V. | Dec 2020
You made our first home purchase such an easy process for us and answered our every question. We can’t thank you enough for your help and support over the last few of months.
EJ M. | June 2020
Ryan was an awesome contact and made the process easy
Kevin M. | Jul 2020
Ryan was terrific to work with.
Corey G. | Jun 2020
Ryan was a great help to us in refinancing our home. When we initially called he responded within 24 hours with preliminary rates and numbers. His communication was phenomenal throughout the entire process and he was great to work with. We would highly recommend Ryan and Guaranteed Rate!
Glenn and Carrie T. | June 2020
Terrific customer service and professionalism. Ryan VanAuken was fantastic to work with. He made the process pretty seamless.
Glenn T. | May 2020
As a first time home buyer, I had no idea what to expect. From the first phone call, Ryan was very knowledgeable about the entire process, and also very patient when explaining the more challenging aspects. Funny and always available for an email or call, he's just a great all-around professional to work with. I HIGHLY recommend him to anyone looking to buy, especially first time home buyers.
Colton M. | June 2020
Excellent customer service, thorough and prompt communication.
Andrew K. | May 2020
Ryan and his team was very responsive and made sure to answer questions accurately and in a timely manner which made us feel very secure about submitting a loan application through his firm.
Eddie L. | April 2020
I cannot say enough about our experience with Guaranteed Rate and more specifically Ryan Van Auken’s help through the home buying process. Ryan is professional, easy to work with, and always willing to answer questions. Perhaps what I was most impressed by was his availability and quick response time. In the home buying process it is necessary sometimes to make a deal in the evening or late at night. Ryan was always willing to take care of whatever we needed in a timely manner. I would recommend GR and Ryan to anyone.
Cash M. | March 2020
I was hesitant to commit to refinancing as my only other experience in the mortgage process with a small bank had been very time consuming, impersonable, and inefficient. Working with Ryan, Daniel, and Rick's team at Guaranteed Rate proved to be a very different experience for me. I found the process with them to be extremely transparent, user friendly, secure, and efficient. The entire team was highly knowledgeable and made themselves available to answer any and all of my questions from start to finish and even after closing. I will without a doubt work with them again and I would highly recommend their team to anyone looking to buy a home or refinance.
Jesse B. | March 2020