What people are saying... What people are saying... Back to profile
The team was always responsive and eager to assist
Stephen H. - Westford, MA | Apr 2022
Exceptional regional knowledge. Fourth home purchase, greatest experience.
Kennith F. - Fitchburg, MA | Mar 2022
Ryan was amazing to work with! He was always available to answer any and all questions and made the process so smooth.
Aya K. - Malden, MA | Mar 2022
The process was smooth, the online portal was easy to navigate and simple, and I am overall just very pleased.
Cameron C. - Billerica, MA | Feb 2022
Ryan Van Auken and his team were amazing
Amanda V. - Lowell, MA | Dec 2021
Excellent loan officer and service
Srinivas P. - Somerville, MA | Dec 2021
Our mortage broker Ryan was outstanding
Brian B. - Salem, NH | Nov 2021
The process works smothly.
Sathya M. - Lowell, MA | Nov 2021
awesome communication throughout the process. Best I've ever seen. Special props to Ryan Van Auken
Steven R. - Beverly, MA | Oct 2021
Ryan Van Auken was extremely helpful and overall available for questions at anytime. He also helped me really understand the process and professionally answered any questions I had and really took the time to make me and my Fiance comfortable throughout with all the paperwork and such. Would 5/5 recommend to family and friends. Ryan and my Realtor Kyle worked together fantastically to make our dream of owning a home happen and I would happily recommend the duo for anyone buying in the area!
Nicholas D. - Seekonk, MA | Oct 2021
Ryan was personable and very professional. He assisted and guided me through every step of the process and made sure I was prepared for any obstacles before they arouse. Pleasure to work with!
Mayon M. - Lowell, MA | Sep 2021
Ryan Van Auken made my experience so easy it was almost enjoyable!
Colin O. - Chelmsford, MA | Sep 2021
I love the loan officer I worked with.
Brian C. - Littleton, CO | Sep 2021
Easy to work with, attentive, patient
Lawrence G. - New York, NY | Aug 2021
My agent, Ryan Van Auken, was extraordinarily helpful throughout the entire process. From pre-approval to closure, he was available anytime to answer any and all of my questions and was very friendly and professional.
David C. - Nashua, NH | Aug 2021
Ryan was great he was on top of everything and very responsive available to answer questions 24/7
Mitchell M. - Lancaster, MA | Jul 2021
Ryan Van Auken and his team were amazing.
Lara C. - Holyoke, MA | Jun 2021
Excellent service, friendly staff, very easy to work with
Richard T. - Natick, MA | Jun 2021
Personal service. Notifications provided every step of the way. Always knew what I needed to do next.
Jennifer J. - Natick, MA | May 2021
Ryan and the whole team did a great job walking us through the process and keeping everything on track. I also liked the secure platforms made available through the process.
Timothy D. | Mar 2021
Ryan was phenomenal to work with!
Cash M. | Feb 2021
Ryan made my refinance incredibly easy and painless. Everything was handled very professionally and the follow-ups were prompt and helpful.
Steven F. | Feb 2021
They worked fairly quickly to make deadlines.
Laura K. | Aug 2020
Ryan and his team were great to work with. They got us a great rate and made the process as simple as possible
Kevin M. | Feb 2021
process went smooth, great rate and I have a personal contact in the office
Gary S. | Aug 2020
Friendly, professional, prompt and thorough service. Excellent interest rate and relatively pain free process.
Andrew K. | Nov 2020
They answered all our questions quickly and made the process as simple as possible.
Marise D. | Sep 2020
I was completely satisfied with my experience. My agent went above and beyond to ensure my understanding and comfort at every step and was available to me at all times. He always responded quickly so that I was never left waiting.
Diana B. | Nov 2020
The loan officer was personable and the team seemed to work well together
Nancy V. | Dec 2020
You made our first home purchase such an easy process for us and answered our every question. We can’t thank you enough for your help and support over the last few of months.
EJ M. | June 2020
Ryan was an awesome contact and made the process easy
Kevin M. | Jul 2020
Ryan was terrific to work with.
Corey G. | Jun 2020
Ryan was a great help to us in refinancing our home. When we initially called he responded within 24 hours with preliminary rates and numbers. His communication was phenomenal throughout the entire process and he was great to work with. We would highly recommend Ryan and Guaranteed Rate!
Glenn and Carrie T. | June 2020
Terrific customer service and professionalism. Ryan VanAuken was fantastic to work with. He made the process pretty seamless.
Glenn T. | May 2020
As a first time home buyer, I had no idea what to expect. From the first phone call, Ryan was very knowledgeable about the entire process, and also very patient when explaining the more challenging aspects. Funny and always available for an email or call, he's just a great all-around professional to work with. I HIGHLY recommend him to anyone looking to buy, especially first time home buyers.
Colton M. | June 2020
Excellent customer service, thorough and prompt communication.
Andrew K. | May 2020
All my questions were answered to my satisfaction.
Keith M. - Lowell, MA | Jul 2023
Ryan and his team was very responsive and made sure to answer questions accurately and in a timely manner which made us feel very secure about submitting a loan application through his firm.
Eddie L. | April 2020
Prompt help and best advice was provided
Megha D. - Saugus, MA | Jul 2023
I cannot say enough about our experience with Guaranteed Rate and more specifically Ryan Van Auken’s help through the home buying process. Ryan is professional, easy to work with, and always willing to answer questions. Perhaps what I was most impressed by was his availability and quick response time. In the home buying process it is necessary sometimes to make a deal in the evening or late at night. Ryan was always willing to take care of whatever we needed in a timely manner. I would recommend GR and Ryan to anyone.
Cash M. | March 2020
The whole team was very prompt and very easy to work with.
Chad K. - Manchester, NH | Jul 2022
Communication, convenient, professional.
Thomas S. - Tewksbury, MA | Aug 2022
I was very pleased with my agent, as a matter of fact, I used him twice!
Melissa M. - Sharon, MA | Mar 2023
Ryan was great to work with. Very fast and super informative where we were lacking knowledge. Very personable.
Cody A. - Boston, MA | Apr 2023
Ryan was amazing. Super timely, communicative, accurate, and helpful.
William J. - Boxborough, MA | Jul 2023
I was hesitant to commit to refinancing as my only other experience in the mortgage process with a small bank had been very time consuming, impersonable, and inefficient. Working with Ryan, Daniel, and Rick's team at Guaranteed Rate proved to be a very different experience for me. I found the process with them to be extremely transparent, user friendly, secure, and efficient. The entire team was highly knowledgeable and made themselves available to answer any and all of my questions from start to finish and even after closing. I will without a doubt work with them again and I would highly recommend their team to anyone looking to buy a home or refinance.
Jesse B. | March 2020
I worked with Ryan Van Auken , his service and commitment was superb , helped me to buy my First House !
Shakeel K. - Woburn, MA | Jun 2022
We loved working with our loan Officer Ryan Van Auken!
Breann W. - Wellesley, MA | Jul 2022
The service and attention to detail was incredible. It made our first experience very easy
Nisha D. - Boston, MA | Aug 2022
easy to work with, great communication
Catherine S. - Richmond, VA | Sep 2022
Ryan Van Auken made this process easier than anticipated. He was always readily available to answer any questions and ease any concerns that I might have had. He also connected me with Shane Crelly , who made the insurance side an easy transaction as well.
Stacey D. - Everett, MA | Nov 2022
The entire process was smooth and seamless.
Jenny H. - Lowell, MA | Dec 2022
Great communication with my wife and I throughout the whole process
Matthew W. - Waltham, MA | Jan 2023
Had a great experience. Ryan was very detail oriented throughout the process.
Jaikrit N. - Lowell, MA | Mar 2023
Amazing service and quick turnaround time
Susanna B. - Brockton, MA | Apr 2023
Integrity of all who worked with me!
Jayne B. - Natick, MA | May 2023
Ryan was instrumental throughout our entire process to finding a home and securing a mortgage and the whole Guaranteed Rate team was responsive and informative.
Jessica A. - Lynn, MA | Jun 2023
Excellent experience with Ryan throughout the entire process. We can’t imagine having done this without him.
Stephanie P. - Norfolk, MA | Jul 2023
Excelente service, very diligent
Guillermo A. - Maynard, MA | Aug 2023
Ryan was very approachable and always available even to let me know when he couldn''t answer the phone or a text. I felt supported all through the process and even after.
Maria H. - South Medford, MA | Oct 2023
Very easy process working with Guaranteed Rate. Ryan Van Auken was great to work with through our loan.
Frank P. - Salem, MA | Nov 2023