What people are saying... What people are saying... Back to profile
They got my loan approved within 2 weeks, very organized.
Allison M. - Sullivans Island, SC | Apr 2022
They set clear expectations and worked efficiently. Great team to work with!
Susan M. - Asheville, NC | Apr 2022
They made the home buying process very easy for us.
Trevor C. - Charlestown, NH | Apr 2022
If I could I could rate even higher. Sabrina is very responsive, responsive, knowledgeable and caring. Her entire team has exceptional customer service. Thank you
Stella K. - Black Mountain, NC | Apr 2022
Awesome team, awesome service!
Natalie A. - Glenford, NY | Apr 2022
Knowledgeable, professional staff.
Susan K. - Asheville, NC | Apr 2022
Sabrina and her team were there with us all the way.
Joseph B. - Weaverville, NC | Mar 2022
The service of Sabrina West and her peers made it a great experience
Daniel P. - Asheville, NC | Mar 2022
Because they are company and excellent people
Margaret P. - Asheville, NC | Feb 2022
Sabrina and her team were great!
Junot F. - Asheville, NC | Feb 2022
Sabrina's team were excellent communicators and provided smooth service from start to finish!
Sheridan C. - Asheville, NC | Feb 2022
The team was personable and responsive
Tina W. - Black Mountain, NC | Feb 2022
Good service with expedient loan approval
Soren C. - Union, KY | Jan 2022
Very helpful good communication
Karen S. - Ponte Vedra Beach, FL | Jan 2022
Excellent service from start to finish. Impressive online interaction.
Anastasia S. - Plantation, FL | Dec 2021
This is my second time both were great
Kyle D. - Canton, NC | Nov 2021
I had great communication from each member of the team from day one; I received thorough guidance through each step of the process.
Elizabeth D. - Greenville, SC | Nov 2021
I was able to complete the application online and submit information electronically
Cynthia S. - Mifflintown, PA | Nov 2021
Because everyone I came in contact with help me when we had questions. They answer my questions promptly or if they didn't have the answers they directed me the right place everyone was awesome
Anita H. - Arden, NC | Oct 2021
It was so simple and hassle free.
Chantelle S. - Leicester, NC | Oct 2021
Because everything was handled professionally and timely.
Charles F. - Fairview, NC | Aug 2021
Great service...made the process easy. helpful navigating bumps in the road.
William K. - Candler, NC | Jul 2021
GRRC is very responsive compared to other companies and appreciated their use of encryption in communications.
Mark K. - Parkland, FL | Jul 2021
They were great from start to finish.
Justin P. - Fletcher, NC | Jun 2021
excellent customer service
Jeffrey S. - Weaverville, NC | Apr 2021
Sabrina West was helpful, available and held my hand through the stress to help me realize my goals! Above and beyond.
Julie T. - Hendersonville, NC | Apr 2021
Great customer service and they work hard to get it closed. The process was easy and effortless. Sabrina West and her team are professional and really take time to help clients out. Thank you!
Amy N. - Swannanoa, NC | Apr 2021
Sabrina and her team were extremely efficient. Not only did they get us a lower rate than other lenders, they also promised us to close within 25 days of the application (which they did!). Other lenders simply couldn't promise us that timeline. Finally, Sabrina's team made the process of income verification much easier than other lenders, especially with our significant non-W2 income. It was very clear that Sabrina's team wanted our business and were willing/able to work within the parameters of our contract. I cannot overstate how satisfied we are with Guaranteed Rate, and I will absolutely point our friends/colleagues to Sabrina's team when they enter the housing market.
Tanner F. - Chapel Hill, NC | Apr 2021
We had a very positive experience with Guaranteed Rate. We had good communication and our questions were answered. Even offering the additional services of insurance! Everything was great!
Melinda S. - Maggie Valley, NC | Apr 2021
Because it was generally a good experience.
Cynthia B. | Mar 2021
Sabrina is great! She got me into the home of my dreams.
Hannah S. | Mar 2021
I was very pleased with the team I worked with.
Sarah R. | Feb 2021
The online process to load documents was very good.
Marc M. | Jan 2021
I was happy with the rate and the helpfulness of their staff
Shulan T. | Feb 2021
Sabrina and team did an excellent job and were great to work with!
Charles L. | Jan 2021
Good service from Sabrina West and team.
William B. | Aug 2020
Loved working with Sabrina West. She is responsive, and extremely helpful.
Wesley W. | Dec 2020
They were great to work with.
Karen S. | Jan 2021
Sabrina and the others assisted me every step along the way
Anne K. | Dec 2020
The whole team worked hard and efficiently to get our loan established and they were all very pleasant!
Hunter G. | Jan 2021
Sabrina West is great to work with.
Emory K. | Aug 2020
Sabrina West and team helped us move through our new home purchase and 2 re-finance of other homes with in 30 days. Their secure website and communication were key! I would be happy to recommend them and will use them in future! thank YOU
Mary S. | Jan 2021
Guaranteed Rate was very easy to work with. They responded immediately to any questions/concerns that we had.
Kelly P. | Aug 2020
Responsiveness, knowledgeable and competitive rates
Kornelis H. | Sep 2020
Exceptional service, communication from the team, and competitive mortgage rates.
Jane S. | Oct 2020
Sabrina is a magician! She gets the job done with clarity and vision. She works very hard and doesn't stop until everything is complete.
Victoria S. | Nov 2020
Ease of transaction. Friendly representative. Good deal.
Edwin E. | Dec 2020
Very quick and easy to complete the application.
Ann R. | Jan 2021
The team took care of every detail quickly and professionally.
Kristine S. | Aug 2020
Smooth process with good people
Glenn G. | Sep 2020
I had an exceptional and knowledgeable loan officer, Sabrina West
Cathy R. | Oct 2020
Each step of the process was well managed.
Ronald L. | Nov 2020
Not only were you able to provide the best rate available, Sabrina and her team were absolutely outstanding in working with us to get our closing completed. Smart, responsive and friendly. We could not ask for much more than that
Eric H. | Dec 2020
Sabrina and her team were always available to answer questions and keep the process moving smoothly.
Meredith F. | Jan 2021
Sabrina is very knowledgeable, helpful and friendly!
Brandee D. | Jun 2020
Working with Sabrina was really easy and enjoyable. She was extremely helpful navigating a complex situation.
Nathan S. | Jun 2020
Everyone was very helpful and efficient for our short closing window
Jennifer L. | Jun 2020
Electronic system easy to use
Elizabeth P. | May 2020
Very happy with loan process
Juliana P. | May 2020
Very helpful and knowledgeable!
Rebecca O. | Apr 2020
The folks at Guaranteed Rate were upfront and honest about rates and the process.
DOUGLAS M. | May 2020
Guaranteed Rate stayed relatively on time with procedure and response time to questions asked.
Amber B. | May 2020
Ver professional service and quick turnaround.
Carol M. | Apr 2020
There were some mix-ups on the day of closing. But it was partially me waiting until the last minute to close and everything got corrected. Sabrina was always willing to give me time and explain everything to me.
William J. | Mar 2020
They take away some of the stress of buying a house with the services they offer.
Noelia B. | Mar 2020
Quick and pleasant folks to deal with.
Rupert S. | Mar 2020
Ease of the process with clear understandable instructions, loan officers kept us informed, easy electronic signature processes that kept process going. Timely closing process.
Debra C. | Mar 2020
We had acceptance of our offer on Jan 24, 2020 and closed on Feb 21, 2020 - WOW! This was a VA Loan and closing could not have gone smoother, very pleased!
Lynne M. | Feb 2020
Why we had a few hiccups it was an overall easy process with good communication
Jason D. | Jan 2020
I work with GR as a Realtor and recommend them regularly. Sabrina West and her team in particular provide professional but personal guidance to my buyers when they are purchasing a home. So when I was purchasing my own home, I had no questions as to who I would use for the process.
Julie T. | Jan 2020
Loan agent took my loan as seriously as if it were his own.
Eric A. | Jan 2020
Process was as efficient as it could be.
Jonathan H. | Nov 2019
Because everything was perfect, excluding several very small things, and I know that arranging a mortgage is something that has thousands of details.
Tamara B. | Oct 2019
Simplified process and personal service
Joanna D. | Oct 2019
Sabrina is awesome. We've worked with her in the past and would love to work with her again in the future. If there is a Grammy for Lenders, she deserves one, because she's a rock star!
Paul C. | July 2019
Sabrina is the best I've ever worked with and she went above and beyond to make sure every possible opportunity was explored in order to secure the best possible loan for myself & my family. She was extremely professional & it was very obvious she cared about us as people and our future. The other members of the team also showed the same type of professionalism mixed with compassion us as customers (Tenise Sheilds, Dana Sanford, etc). Highly recommended to any of my friends & family.
Kevin C. | June 2019
The entire team made this transaction easy and seamless. I am extremely satisfied with the service I received and would recommend to friend or colleague.
Amy N. | June 2019
Sabrina West was fantastic. we are experienced buyers but worked with her for the first time. highly recommend.
Anna P. | May 2019
Sabrina West and her team did an outstanding job on our home loan. I can honestly say that this home buying experience was one our easiest and quickest experience by far.
David G. | May 2019
Sabrina West was fantastic. She really helped us with a very difficult transaction.
Michelle C. | May 2019
Sabrina has been our go-to person for home loans every time.
Vivian F. | March 2019
It was an easy process from start to finish! Sabrina was great to work with!
Regan O. | March 2019
Hassle-free process. Kept informed of all updates and document requirements. Easy to upload documents. No complaints. Friendly service.
David B. | March 2019
Everyone was kind and easy to work with. They explained and clarified any question that my husband and I had. They understand that this is a big step for their clients and they do not make light of that. I appreciate everyone that played a part in supporting my family in getting into our dream home!
Kidada W. | February 2019
Sabrina is an asset for your firm.
Frank G. | January 2019
Melonie and her team were phenomenal. I originally sought a loan with Rocket Mortgage, but after talking with Melonie I was convinced that guaranteed rate was a better choice. I liked having local people in town to work with! Everyone who helped me was polite, fun to talk with, quick in responding to my questions, and wonderful! Thanks for being an awesome all female team!
Cari C. | December 2018
Traveled out of country with work for three months Sabrina took great care of everything needed, when could not complete my part because of world travel she was able to move closing without any issues to my loan. Very great service is reason I am a returning customer.
Matthew L. | December 2018
This was the best mortgage company I've ever dealt with.
Matthew P. | October 2018
Very well done. Smooth and by the numbers. Pleasant, efficient, and professional.
Albert B. | September 2018
I do appreciate the help I received from Guaranteed Rate on getting approved for my mortgage.
Darrell T. | September 2018
Sabrina West is an amazing loan officer!!! She is smart, funny and easy going. Sabrina helped to make my home buying experience comfortable during every stage of the process.
Brandee D. | July 2018
Chris and his team made my first home buying experience go very smooth!
Carolina W. - July | 2018
Sabrina West made the loan process much easier. I obtained a FHA mortgage with her on a very old house. It was most problematic but she navigated it with ease. In addition, I was in the loan process with another lender that I was not satisfied with. I am most grateful for Sabrina!
Anne A. - July | 2018
Sabrina was easy to get on the line and worked so hard to make our loan and closing happen on time. Thanks much sabrina
Robert M. - June | 2018
Sabrina was great - very friendly, accessible, and efficient. She kept me informed along the way and expedited communication with her staff. This was the smoothest closing I've experienced.There were no unpleasant surprises at closing, and she went the extra mile to make sure this was true. I was also happy to have electronic submission of all documents instead of wasting time faxing pages.
Jolinda C. | May 2018
Thank you for all your help, we will defenitly use you in the future!
Kurt W. | May 2018
Friendly, helpful, organized and extremely efficient. She was able to expedite the lending process allowing me to close on my new home in less than 20 days. Returned calls and emails quickly. Offered an excellent rate and exceptional services. I highly recommend Sabrina!
Sarah B.
I would not consider using anyone else for mortgages anymore! Sabrina is fantastic! Timely Friendly Precise and pro-active Very knowledgeable Has very aggressive rates
Jean-Philippe B.
Friendly, helpful, organized and extremely efficient. She was able to expedite the lending process allowing me to close on my new home in less than 20 days. Returned calls and emails quickly. Offered an excellent rate and exceptional services. I highly recommend Sabrina!
Sarah B.
Sabrina worked extremely hard to get me the best rate and best loan possible. She is extremely knowledgeable, patient, and hard-working. I would recommend her to anyone.
Lisa H.
We very much enjoyed working with Sabrina and the Guaranteed Rate team. She is very knowledgeable and knows her market area. She made the process easy!
Carolyn M.
Sabrina was by far the best mortgage broker a home buyer could ask for. She was really wonderful to work with through our home shopping process as well as the closing process. Her skills and personality reduced our stress while assisting us through all the loopholes one experiences when financing a home. Sabrina is extremely professional, extremely knowledgeable, and always there when we needed her.
Stephen D.
Sabrina was helpful from the start. She was prompt at returning phone calls and took extra time to answer questions whenever I had them. As many of us can agree, purchasing a home can be one of the most stressful times in life. Sabrina minimized stress and maximized support! I will definitely return to her in the future and recommend her to friends and family.
Kara C.
Sabrina was terrific, she went above and beyond to get a loan for my family when other people were unwilling to help us out. She answered all of my questions promptly, and took time to help me figure what loan was best for us. She went out of her way to make sure all of the paperwork was in, and we closed on time. It was so simple and painless. I've had a mortgage before, and this one was so stress free. She was able to secure me a lower interest rate than I excepted. I will be going back to her next time. I will be telling all of my friends and family about her as well.
Hillary L.
Sabrina West was very attentive, informative, kind, caring and extremely helpful and considerate.
Shannon F. - Waynesville, NC | Aug 2022
The team assigned to my loan were experienced professional, highly knowledgeable of the process, efficient and friendly.
Aida P. - Yonkers, NY | Mar 2023
Team of professionals providing seamless efficient services
Aida P. - Erwin, TN | Sep 2023
Good response time to questions
Felix M. - Asheville, NC | Oct 2023
Sabrina West and her team made the process painless. They always answered my questions in a timely manner (and I had so many, too!). The rates were great as well!
Gabrielle C.
Wonderful people.Quick response to everything.Great experience.
Anita D. - Fletcher, NC | May 2022
They were able to help me with each step in buying a new home. Made the hectic time very manageable!
Allison F. - Asheville, NC | Jun 2022
They made a difficult process easy and smooth. Able to consolidate my debt and secure the best rate possible.
Matthew B. - Weaverville, NC | Aug 2022
From the moment we made the switch to guaranteed rate from our prev. lender, everyone we worked with was friendly, prompt, responsive and generally amazing. From application to approval to close was only 12 days. Couldn't have asked for a better experience with a tough sale.
Madison P. - Maggie Valley, NC | Feb 2023
Everyone was professional and polite
Walter D. - Fletcher, NC | Mar 2023
They made the process run smooth and made everything stress-free for me during my first time as a homebuyer. Very responsive and helpful!!
Kerry G. - Boca Raton, FL | Apr 2023
The entire process was seemless!
Vivian F. - Asheville, NC | Jun 2023
The team at Guaranteed Rate was great!! They helped me through every step, made themselves available, treated us like people, and didn’t pull any punches.
Julie S. - Asheville, NC | Sep 2023
Your team made the process very smooth and did a great job at keeping me updated.
Michelle Y. - Mill Spring, NC | Oct 2023