What people are saying... What people are saying... Back to profile
Samantha was amazing and prompt.
Jenny N. - San Jose, CA | Apr 2022
The team was friendly and very helpful
Jeanette P. - Hudson, OH | Apr 2022
My entire home buying process was smooth and efficient. You have a fantastic team of people waiting to help make that happen. Samantha Back was an Amazing Loan Officer! I couldn’t have asked for someone more attentive and efficient.
Raquel M. - Lodi, CA | Feb 2022
The easiest, most friendly and present customer service I have dealt with.
Juliana C. - San Francisco, CA | Feb 2022
Because everyone I dealt with at guaranteed rate are courteous, polite, friendly, and prompt in responding to my queries
Ashok B. - Folsom, CA | Jan 2022
The loan process was very quick, user-friendly, and simple.
Melissa B. - El Dorado Hills, CA | Dec 2021
Your team was amazing and efficient through the whole process.
Curtis H. - Folsom, CA | Dec 2021
I felt like I was thier only customer and everyone was working for me.
Anthony B. - Citrus Heights, CA | Nov 2021
Fast and easy with documents & trustworthy team.
Katia R. - Livermore, CA | Sep 2021
Great service by Samantha Back
Rachel C. - Rancho Cordova, CA | Oct 2021
Very professional , They gave me the best rate and we ready to answer all my questions
Ahmad E. - Livermore, CA | Jul 2021
Excellent service from start to finish. Agents were prompt, efficient, and great communicators.
Robert B. - La Selva Beach, CA | Jul 2021
Very organized, seamless transition
Sriramachandra G. - Livermore, CA | Jul 2021
Absolutely flawless transaction!
S.W.(Bill) B. - Truckee, CA | Apr 2021
Good rate, very smooth process, pleasant agent.
Amirh J. | Dec 2020
Great responsiveness and a great rate
Jeffrey D. | Feb 2021
Loved working with Sam and the team. Quick, easy, efficient, proactive communication. Already referred someone
Julie H. | Sep 2020
The loan process was easy and efficient. Everything required and schedules were just as communicated.
Randall H. | Oct 2020
Best experience I’ve had with a loan process. Prompt, responsive and clear.
Michael P. | Dec 2020
Samantha is absolutely amazing and made this process so much easier with her by our side. There is no one else I would have wanted to of handled our loan. She is very knowledgeable, honest, trustworthy, kind, hard working, reliable and sincere.
Brian S. | Aug 2020
Because Samantha is a gem.
Luai O. | Sep 2020
I felt supported throughout this entire process and Samantha was ALWAYS open to my questions and concerns!
Miesha W. | Oct 2020
Awesome team work and collaborations. Quick and thorough follow ups
Isaac N. | Nov 2020
Great rate and customer service
Debra L. | Dec 2020
Samantha was wonderful to work with
Jason K. | Aug 2020
Excellent customer service and communication!! Samantha was amazing!
Eric T. | Sep 2020
They pushed things through eally quickly and where very through!
Tim J. | Oct 2020
Samantha was quite responsive. I like this trait from a lending agency.
Lakshminarayana P. | Nov 2020
Sam who helped me was wonderful and helpfull
Anafe E. | Dec 2020
Excellent service from beginning to end. Answers emails and texts right away. Very quick to close, great rates. Samantha is amazing. My whole family and friends go to her.Her team is excellent, prompt and makes it all easy for me.
Camille S. | Jan 2021
Lower rate, efficient and great customer service!
TAO S. | Aug 2020
because they are on time and professional on what they do
singto l. | Sep 2020
Samantha and the team were very responsive and helpful. I will recommend Samantha to all my friends and family.
Cristina H. | Oct 2020
Samantha has been my go to for years and I trust her to have my best interests in mind
Curtis H. | Jan 2021
Customer Service level provided by Samantha Back was stellar!
Rachel C. | Jul 2020
Samantha Back and Jessica did a great job were always available for any questions/concerns I had.
Katherine C. | Jul 2020
Excellent customer service, excellent rate and APR
GUSTAVO A. | Jul 2020
I Have previously done business with one of your awesome Loan Specialists.
Terrance J. | Jun 2020
Very responsive, transparent, and caring. Samantha and team (Lauren & Susan) were all awesome!
Brandon J. | Jun 2020
Great customer service and rate.
Matthew T. | Jun 2020
They made the process easy to manage
Felix D. | May 2020
Good communication, good loan products, easy to navigate web platform for form completion
Chad S. | May 2020
Great service and prompt response to all questions
Raymon A. | Apr 2020
Samantha back did a great job of keeping me informed on the volatility of the market throughout the covid time. She was able to lock me in at a raid but then renegotiate a lower rate for me which will save me hundreds of dollars every year.
REBECCA S. | Apr 2020
My application took over 8 months to complete due to issues beyond my or GR's control. There were family issues with loan buyout and GR was extremely patient and helped me work through my family issues.
Christina N. | Apr 2020
Samantha back did a great job of keeping me informed on the volatility of the market throughout the covid time. She was able to lock me in at one rate but then renegotiate at the right time.
Rebecca S. | April 2020
Samantha Back my loan officer was AMAZING. Made it truly quick and painless. I've already recommended her to several people and they are refinancing now
Shannon W. | Mar 2020
Sam Back is amazing!! She handled everything for us, often without even asking us to be involved. Amazing experience.
Eric T. | Feb 2020
Customer service was exceptional and the process was a breeze.
Bryan J. | Feb 2020
Customer service was exceptional and the process was a breeze.
Bryan J. | Feb 2020
Sam Back is amazing!! She handled everything for us, often without even asking us to be involved. Amazing experience.
Eric T. | Feb 2020
Everything worked out fine. Happy with the rate and process.
David H. | Sep 2019
Samantha Back provided outstanding service and support throughout the process.
Asia C. | Sep 2019
Excellent communication. Super responsive. Great rate! Thank you Samantha and team for making this such a smooth process!
Lucio L. | July 2019
Great experience working with Samantha Back and her team. They definitely made the process easy, and gained a client for life!!!
Terrance J. | July 2019
Thank you Samantha for being very patient with us and explaining the entire process!!!! We appreciate all the hard work you and your team did for us! Many thanks!!!!!
Rebecca P. | April 2019
Samantha was the best loan broker I have ever seen! She went above and beyond at every turn. She solved problems, followed up on things that weren’t even her responsibility. She was amazing!
Eric T. | March 2019
Samantha Back is awesome!!! Thank you for everything!!!
Brian C | July 2018
Samantha Back provided outstanding service. Samantha displayed calm professionalism, and overcame all hurdles. We appreciate her dedication and diligence.
Ramesh H. | June 2018
We almost gave up when our first lender gave us an impossible requirement to meet at the last minute, but then we learned about another lender, Samantha Back, VP of Mortgage Lending at Guaranteed Rate, so we decided to give it another try (all this happened while on vacation). Samantha made it easy for us (basically we did it all on-line), we were approved without any delay! Thank you Samantha!
Jin B. - July | 2018
Samantha Back provided outstanding service. The appraiser was not responsive and made several errors, causing anxiety to the closing process. Throughout, Samantha displayed calm professionalism, and overcame all hurdles. We appreciate her dedication and diligence.
Ramesh H. - June | 2018
We would like to thank you Samantha Back. She is an excellent person. Did such a excellent job! We are glad glad to have as our loan officer. Appreciate her so much. Thank you so much!
Khone S. - Funded 3/19/18
Samantha and team were great to work with. This was the smoothest process I have ever done. This is the 5th time I have purchased a house and the easiest. Thank you Guaranteed Rate.
Michael V. | March 2018
I particularly want to thank Samantha Back. She was my loan officer, always called me back or text me back, she made this all happen with 3 people involved, with a very tight timeline of us going out of the country. I am so happy to have someone so organized who I really felt was in my corner at all times. Thanks so much.
Eliana P.W. - November | 2017
Excellent communication, explored all of my options, explained pros & cons of different loan types.
Michon H. - Davis, CA | Apr 2023
My loan officer Samantha Back did an excellent job in guiding me through all the necessary steps. She took time out of her busy schedule to answer any and all questions I had. I would call or text her and she was prompt in getting back to me. She was never too busy to answer my calls, texts or emails. Samantha was the nicest and most professional businesswoman I have dealt with in a long time. She knows her job and does it very well.
Michelle C. - Sacramento, CA | November 2017
Promptness; Keeping the customer on the abreast of things;
Lakshminarayana P. - Folsom, CA | Jul 2022
The process was so smooth! Communication was also great
Jay M. - Dublin, CA | Apr 2023
Best loan experience ever! Samantha made the process stress free.
David L. | 09/12/2017
Good people, good service and good rates.
Ajit B. - Folsom, CA | May 2022
Great communication and very responsive
Michael P. - Sacramento, CA | Jul 2022
Working with Samantha was a wonderful experience.
Stephanie B. - Elk Grove, CA | Aug 2022
Samantha and her team are amazing, they explained well things to me that I could understand. They’re very responsive to my questions.
Ruselli A. - Elk Grove, CA | Nov 2022
Excellent customer service!
Christina F. - Sacramento, CA | Mar 2023
Exceptional service went above and beyond!
Donna G. - Rocklin, CA | Apr 2023
Samantha Back and her team were amazing.
Tahra D. - Brentwood, CA | Aug 2023