What people are saying... What people are saying... Back to profile
Because we have no other experience to rate it against.
Lien N. - Berkeley, CA | Apr 2022
Everyone we have worked with has been amazing! Things were explained clearly and if I had any questions they were answered. Sam, Drew, and the rest of the team did a great job!
Joseph M. - Oakland, CA | Apr 2022
Fast, responsive, and friendly!
Chantelle Y. - Hercules, CA | Apr 2022
The team was awesome, on top of it through the whole process
Charles Z. - San Ramon, CA | Apr 2022
Sam Krueger and his team were excellent throughout the process.
Stephen F. - Oakland, CA | Mar 2022
It was a pleasure working with Guaranteed Rate, the only thing worth considering is if going to your direct bank would be a benefit if you have a really good standing with them and can get a special rate.
Leah A. - Oakland, CA | Mar 2022
Friendly staff who are working around the clock to make your dreams come true!
Sarah K. - Berkeley, CA | Feb 2022
Efficient, effective and helpful
Leonie W. - Walnut Creek, CA | Jan 2022
Very efficient service and clear consistent communication. Signing in particular was very smooth.
Bonnie H. - Jamaica Plain, MA | Jan 2022
Sam, Drew and Katie provided timely information that allowed us to compare options and make the decision that fit our risk tolerance.
Kenneth S. - Richmond, CA | Dec 2021
Everyone was kind, respectful, professional and efficient.
Colleen K. - Larkspur, CA | Dec 2021
They were so wonderful to work with!. They answered all my questions and concerns. Communication was outstanding! They communicated with me very frequently every step of the way and explained the process thoroughly. Best team to work with through such a stressful process. Thank you!
Kristina E. - Oceanside , CA | Dec 2021
So far, followup has been good.
Ester C. - Sacramento, CA | Dec 2021
Did what they said, did it well.
Landis B. - Richmond, CA | Nov 2021
All of the staff were friendly and communicative.
Renee T. - Richmond, CA | Oct 2021
Excellent assistance in all aspects of the mortgage process. I never felt “alone”.
Elliot F. - San Francisco, CA | Sep 2021
Terrific team, great communication, great client advocacy
Jenna L. - Oakland, CA | Sep 2021
The service that the entire team provided was excellent. This refi was pushed through in 3 weeks! A record breaker!
Tracy T. - Rancho Cucamonga, CA | Sep 2021
Excellent handling and personal touch!
Garth S. - Albany, CA | Sep 2021
I have worked with Sam Krueger before, like him personally and know he will always do a good job
Sheila O. - El Cerrito, CA | Aug 2021
Excellent service. Was kept informed all the way through and always available to answer questions
Dianne W. - Elk Grove, CA | Aug 2021
Sam and team were very responsive and professional
Daniel S. - Oakland, CA | Aug 2021
Sam, Blaze, and team were fantastic!! I very appreciate everyone involved.
Brian W. - El Cerrito, CA | Jul 2021
This is the second time working with Sam. He’s been incredibly helpful each time guiding use through the process. Hand-holding is really. We are very appreciative of his assistance.
Felipe B. - Richmond, CA | May 2021
The personal help in walking me through every step of the way.
Nicole A. - Oakland, CA | Apr 2021
Great communication, efficient, delivered as promised
David H. - Oakland, CA | Apr 2021
Because Sam and Brittany and the team got me the rate I wanted and were responsive.
Nancy P. | Mar 2021
Very professional. I feel trustworthy company.
Lerryn L. | Mar 2021
Smooth from beginning to end, no surprises during the process, set proper expectations
Nathan L. | Mar 2021
You guys got the job done!
Susan L. | Nov 2020
The team was very responsive and gave us regular updates regarding processing times. The team was also available to answer questions outside of regular office hours,
Sabine A. | Nov 2020
Super fast turn around and made the refi process so simple.
Cody T. | Aug 2020
Sam and his staff did a great job
Scott J. | Nov 2020
Exceptional and quick customer service and very easy web interface to upload documents
Jennifer D. | Aug 2020
Expediance and professionalism
Daniel P. | Dec 2020
Sam and Ron and all their associates were great
Abigail H. | Sep 2020
They know how to get it done!
Irene A. | Oct 2020
Efficient, extremely helpful, very clear process. Everyone was very generous with their time and help.
Melissa W. | Nov 2020
Sam was very responsive to all our emails/concerns
Caitlin R. | Dec 2020
Friendly, fast service. Knowledgeable.
Kadence V. | Jul 2020
Sam was great, answered all of my first time home buyer questions, he was very patient and knowledgeable.
Sarah J. | Jul 2020
The process was easy, communication from the team at all stages of the process was excellent. Very good customer service.
Amy A. | Jul 2020
exceptional service all around
Jonathan D. | Jul 2020
Best communication I've had during any financing.
David C. | Jun 2020
It was a great experience, smooth and easy and Sam and his team were very responsive and helpful throughout the process. Before I knew it we had refinanced at a great rate!!
Ariel S. | Jun 2020
They got me a great rate, kept me in the loop at each stage, made the entire process painless
Steven H. | May 2020
Sam Krueger is a trusted advisor and top notch in the mortgage industry in our market. The team did a tremendous job shepherding our Refi through the gauntlet during unprecedented economic times. I've already referred 3 friends to Sam, two of which are locked and closing their loans soon.
Thomas J. | May 2020
Sam Kruger always follows through and is very supportive in every step of the re-fi process.
Scott Z. | May 2020
They did an excellent job of guiding us through the process and getting us our refi.
James P. | Apr 2020
Professional, efficient, flexible, managed challenges with quarantine incredibly well.
Sean H. | Apr 2020
We just bought our first home and working with Sam and his team at Guaranteed Rate has been great. He constantly kept me in the loop, thoughtfully explained my options and gave me recommendations, and moved us through the process quickly. Would highly recommend.
Elliot K. | Apr 2020
I already recommended it to several other people, one of whom is already using it and having a good experience.
Kelson H. | Apr 2020
communication by the leaders is excellent
Brian G. - Oakland, CA | May 2022
Excellent professional help and easy process. Exceeded all expectations.
MULU Y. | Feb 2020
Very easy to work with, very nice team of people
Leslie N. - Albany, CA | May 2022
Sam and his team are amazing to work with. They put customer first!!!
Simon J. - Oakland, CA | Aug 2022
Sam Krueger is great. He was far and away the least stressful part of buying our first home.
Ariel G. - Oakland, CA | Apr 2023