What people are saying... What people are saying... Back to profile
Ease of communication. Sean Herrero was excellent. He and the team were available whenever I had questions. The process was smooth and quick.
Amber W. | Mar 2021
They were very thorough and answered all of my questions.
Jeanette V. | Mar 2021
Sean worked closely with us and was great at explaining the process and status, especially towards the end.
Douglas T. | Mar 2021
The customer service was outstanding and the rates were extremely low.
Jesse C. | Feb 2021
Sean was extremely accessible and open throughout the entire process - I felt like I could completely trust him and his team.
Zarina Z. | Feb 2021
Sean was amazing! his personal attention to detail and follow up is second to none.
Andrew M. | Feb 2021
It was very easy to get my rates and approvals and everything was overall very smooth - especially in the early process when I wasn''t sure what we would qualify for.
Sheley A. | Feb 2021
Great loan experience. Fast, seamless, great rate.
Christina B. | Feb 2021
Great customer service from Sean Guerrero
Willy B. | Feb 2021
Excellent service throughout
Aaron T. | Feb 2021
Communication was stellar, loan process was fast, affordable and the team was quick to answer all my questions.
Christine A. | Feb 2021
I think communication was great!
Karisa R. | Sep 2020
Sean Herrero and staff were terrific! The BEST!
Joyce W. | Jan 2021
They did an excellent job with everything and communicated quickly and efficiently.
Shirley W. | Nov 2020
Ease of process and really stellar team lead by Sean Herrero.
Justin W. | Sep 2020
Super helpful staff. Very engaged. Excellent communication. I have no complains.
Priyanka K. | Jan 2021
I had an overall good experience with obtaining a mortgage.
Nolan J. | Dec 2020
Easy transaction and very straight forward.
MARLA M. | Sep 2020
Amazing rate, great transparency, easy process.
Gerald H. | Aug 2020
Sean was responsive at all times & provided answered my questions with great detail.
Jarvis K. | Sep 2020
Super friendly, great service
Franklin M. | Dec 2020
Sean Herrero took responsibility for everything that happened! Glad I had him during this process
Eleazar O. | Jan 2021
Because of how professional and quick Sean was.
Felipe F. | Aug 2020
Fast support during a critical time. Felt like we we're in good hands.
Jesper R. | Nov 2020
Friendly staff. Prompt response to questions. Excellent follow up and follow through.
Darrin H. | Nov 2020
Fast, personal service that really went above and beyond every step of the way
Daniel C. | Oct 2020
the communication and knowledge of Sean and his team is amazing.
Jeffrey S. | Sep 2020
Sean was great from the beginning of my application process through the close of escrow. He is very responsive to communications.
Lisa S. | Dec 2020
Sean has been extremely easy to work with, super helpful and very communicative.
Sonia E. | Aug 2020
Sean Herrero did a great job of explaining the whole loan process to me and taking time out of his busy schedule to answer all of my questions. The customer service was excellent.
Jonathan Y. | Jan 2021
Everyone I dealt with has been extremely kind and professional. It was an easy process, which is the best thing I could have hoped for in a mortgage process.
Aaron S. | Aug 2020
This rating is mainly for Sean Herrero. Sean was very informative and attentive throughout the refinance process. He made the breakdown of the new loan compared to the existing loan very easy to understand which made the decision to refinance easy to complete.
Michael V. | Jan 2021
Everything was smooth and the team that helped was excellent
Nadine J. | Oct 2020
Sean was so great to work with!
David A. | Dec 2020
Great working with folks and quick turnaround!
Dustin M. | Sep 2020
Sean was extremely supportive and great to work with throughout our mortgage and home closing process. He always made himself available, did a lot to accommodate our needs, and represented us well to sellers. Guaranteed Rate was able to offer very competitive interest rate terms.
Dinesh C. | Nov 2020
Sean Herrero always delivers and never disappoints!
Chanelle T. | Jul 2020
Sean is a wonderful person to work with. He and his team did all the work. I supplied what they needed. Before I knew it, the loan was done.
Lori W. | Jul 2020
Responsive. Fast. Transparent and honest.
Ashley M. | Jul 2020
They accomplished the job quickly and educated me on exactly what was happening.
Wilson L. | Jul 2020
Sean and his team were great from the first phone call until everything was completed.
Alex S. | Jul 2020
We signed our initial mortgage and refinanced twice within 2 years with GR and all of our experiences have been great. Our rep, Sean, was responsive and informative throughout the process and helped us get the rates we wanted.
Douglas C. | Jul 2020
Sean was incredibly helpful and we were able to understand what we needed as first time home buyers. We even had an unprecedented issue arise, and GR was able to work with us and make it a smooth transition.
Jai G. | Jun 2020
Sean was great to work with and very knowledgeable about mortgage market.
Diane J. | May 2020
Sean has been excellent and prompt. He helped us with our lending needs and got us to close the deal in time.
Kanuj G. | May 2020
Great experience, good rate, and the representative took a lot of time to make sure my questions were answered and I understood the process.
Allison M. | May 2020
Because I trust Sean and his team 100% and always feel fully informed and taken care of.
Stephanie A. | May 2020
Sean Herrero and team are the best. They make the process extremely easy. Almost feels too easy but I know they are working in the background making this so. Plus, Sean truly shows he cares about our financial success. One of the smartest financial minds I’ve come across. Thank you!
Justin W. | Apr 2020
Because of Sean Herrero. He is the reason for the great experience.
Nicholas C. | Apr 2020
Amazing customer service, responsiveness, creating thinking and solution-oriented, positive attitude and just overall incredible experience.
Lacie T. | Mar 2020
Sean Herrero is fantastic to work with. He is extremely knowledgeable with financial aspect of buying a home and provided us thorough support. His communication is exceptional. He answered all our questions and concerns, consequently making us feel comfortable and confident in making significant decisions in our home buying.
Rosalynd Z. | Feb 2020
Sean Herrero and his staff are outstanding.
Aaron N. | Mar 2020
Sean provided thorough and clear responses in a timely manner. He was always able to provide explanations and answer questions. This was a great experience.
Ryan W. | Jan 2020
Process was easy and they came from a great Referral.
Willy B. | Dec 2019
Sean Herrero's availability, knowledge, manner and effort. Online tools and flexibility to work around my professional commitments.
Ian S. | Oct 2019
Sean was amazing and helped us navigate a confusing and new experience.
Kelsey H. | Sep 2019
Sean and team have some of the best communication I've encountered. Thorough and diligent, Sean worked through my needs and found a solution despite numerous challenges on multiple occasions.
John T. | Nov 2019
Sean was amazing and helped us navigate a confusing and new experience.
Kelsey H. | Sept 2019
Sean Herrero and his team were fabulous, very helpful, informative and easy to work with. Made this process a breeze. Would recommend to anyone.
Alyssa L. | August 2019
Sean Herrero was very knowledgeable and professional. He did everything in his power to make sure we get the best rate for our loan and made it easy for us as a first time home buyers to go through the process. We consider him our friend and we appreciate all he did for us. Thank you Sean!
Azita M. | July 2019
Sean made everything simple and clear for me to do. Being a first time home buyer, he made the process significantly less intimidating and confusing. I will recommend Sean and Guaranteed Rate to friends and family! Thanks for everything.
Wilson L. | June 2019
Sean Herrero and his team did a phenomenal job for us. They came in 11 days into a 21-day escrow after our prior lender proved to be unable to perform for us. Despite being asked to get us to close on a near-impossible timeline, he also provided us with an excellent interest rate on our loan. Sean saved our home, saved our deposit, and saved us from a tremendous amount of stress and anxiety created by our prior lender. He made his needs and expectations clear; he was organized and responsive, and really could not have been more helpful. My sincere thanks to Sean and his team at Guaranteed Rate!
Carter J. | April 2019
Sean Herrero was knowledgeable, professional and a pleasure to do business with.
Robert B. | February 2019
Sean and the team were simply amazing. I managed to interrupt vacation, present unique challenges all while having every question answered, patiently. Loved the experience, would work with them again in heartbeat as well as recommend Sean. Much appreciated their process, workflow and most importantly humanity.
John T. | February 2019
We feel very lucky to have worked with Sean Herrero. He was very responsive whenever we had any questions or concerns about our loan and the overall home buying process. He was able to tailor our solution based on our financial needs and comfort-ability and we felt like he truly had our best interests at heart. He even went out of his way to meet us and walk us through the signing process at the end. We couldn't have asked for a better experience. Thanks Sean!
Warren T. | January 2019
Sean was an amazing loan officer. He delivered in every way, and we closed in 17 days from signing of the contract, which was remarkable on many levels.
Michael R. | December 2018
Sean Herrero and team were amazing! Very informative, dedicated, friendly and helpful!
Joel T. - September | 2018
GREAT SERVICE! (Sean was excellent)
Consuelo T. | August 2018
Sean Herrero was a professional who delivered insight no other loan officer was providing. My wife followed him from his previous company because we enjoyed his approach.
Joseph T. | July 2018