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Shane Cook and all of the people that work there are just wonderful!
Donna S. | Dec 2019
The process was very smooth and efficient
Arthur S. | Dec 2019
They are super on top of it. Any time I had a question they had the answer and then would follow up with an email to make sure I got the info right.
Matthew N. | Dec 2019
Organized friendly speedy service
Constance M. | Nov 2019
Great experience with Shane and Heidi and their team. Very friendly and knowledgeable. When there was an issue with the title co and the closing disclosure, Heidi was on it late into the evening to get it straight for us.
Frederick H. | Oct 2019
The team was very responsive to communication and helped clear up any documentation questions I had.
Gerald S. | August 2019
Everything went smoothly. Everyone was very helpful and nice.
Robert S. | Oct 2019
I loved that I could call and speak with someone who answered the phone. It's great to have a person, the same person, to assist when questions arise. Top notch customer service, and the online component is super easy. Numbers stayed as discussed from day 1 which is nice, there were no surprises. We researched many on-line companies, and this experience from day 1 was excellent. Highly recommend!
Amy B. | Sep 2019
It was a very simple no stress process. Our loan officer, Shane Cook, was in continuous contact and very helpful. Closing was smooth and on time. Thank you
Delphine A. | Aug 2019
everyone was easily reached and very responsive. love how very thing was electronically submitted.
Bradley C. | August 2019
Shane Cook and his team were excellent. The online platform was very easy to use. Probably the smoothest residential real estate financing my wife and I have done and we have done many of them with different originators and/or lenders.
Milton J. | Aug 2019
Shane and his team always made time for our questions and really let us know that we were a priority and our business was valued. A wonderful experience overall, and we have already recommended Shane to a friend who is ready to purchase. We can’t thank Shane enough!
Matthew K. | July 2019
Great job by the Guaranteed Rate team! Very simple process!
John B. | July 2019
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