What people are saying... What people are saying... Back to profile
Great staff and a smooth process.
Brandon J. | Aug 2020
Everyone was super nice and helpful. Made the process very easy.
Bonnie S. | Aug 2020
Great service and follow through
Eric Z. | Jul 2020
Online communication during COVID was easy which made the process painless.
Britton S. | Jul 2020
Smooth, easy process. Fast help when needed.
Robert B. | Jul 2020
They were easy to work with and if there was a question it was answered fast and accurate
Kevin B. | Jul 2020
Very easy process, all online and final closing was 15 minutes. Rate was excellent for refi
LUCIAN F. | Jul 2020
We worked with Shane before, so wanted to work with him again.
Barbara L. | Jul 2020
Because of Shane and his team. Second time I have used him, always outstanding service.
Diana J. | Jul 2020
Excellent personal service, made sure they got us the best rate right up to closing
J P. | Jul 2020
Extremely knowledgeable and very easy to work with. Stress free experience.
Christopher H. | Jun 2020
Excellent service and quick to respond with questions.
George K. | Jun 2020
Made the process easy and seamless.
Brooke E. | Jun 2020
Very pleased with the service we received. Great staff
Terry B. | Jun 2020
I've used the Outer Banks Guaranteed Rate team several times to secure financing and it's always a very smooth and easy process from beginning to end. They even beat their estimated timeline. Thank you!!
John B. | May 2020
Very professional, timely and knowledgable
MARK E. | May 2020
Great communication, highly effective.
Philip V. | May 2020
Shane Cook and his team are very prompt and knowledgeable.
Kelly R. | May 2020
They were very professional
Thomas L. | Apr 2020
Quick responses to any questions concerning our loan.
Emily M. | Apr 2020
Excellent service, fast response times, secure portal
Lawrence B. | May 2020
Good service. Always there to answer questions right away.
Noreen C. | Apr 2020
responsive lenders and quick turnaround for pre approval and throughout the approval process.
Jeanne D. | Apr 2020
Shane Cook and others I worked with during the process were very helpful. the process was very smooth and efficient.
Andrew G. | Apr 2020
They were very responsive and gave a great rate.
Heather N. | Apr 2020
The entire loan process experience was excellent.
Steven O. | Mar 2020
Did exactly what they said they would do in a polite and timely manner.
Irene R. | Mar 2020
Because of Shane Cook, Heidi Sawyer
MICHAEL R. | Mar 2020
The team at Guaranteed Rate was very helpful and really made an effort to find me the best loan option. They treat people like family and truly make you feel like a priority.
Shannon D. | Mar 2020
I have used the staff previously at another company and had a great experience.
Brittany B. | Mar 2020
Efficiency and communication
Vicky B. | Mar 2020
Very professional and easy to work with.
Christopher S. | Mar 2020
Our contact at Guaranteed Rate was very helpful, quick to answer all questions and concerns we had. The process was smooth and moved forward quickly without a hitch.
Corrine M. | Mar 2020
Smooth process, knowledgeable staff
Amanda B. | Mar 2020
Quick processing of the loan when we were facing a tight schedule.
Jerry L. | Feb 2020
They were quick and easy and provided a great product
Nathan R. | Feb 2020
superior customer service and ease of process
Chad W. | Feb 2020
GR guys go above and beyond for their clients
Anastasia B. | Jan 2020
Excellent service a1petcontrolnc 3 32 ww2
Robert W. | Jan 2020
Shane is informative and knowledgeable. Easy to work with.
Colleen M. | Jan 2020
Shane Cook and all of the people that work there are just wonderful!
Donna S. | Dec 2019
The process was very smooth and efficient
Arthur S. | Dec 2019
They are super on top of it. Any time I had a question they had the answer and then would follow up with an email to make sure I got the info right.
Matthew N. | Dec 2019
Organized friendly speedy service
Constance M. | Nov 2019
Great experience with Shane and Heidi and their team. Very friendly and knowledgeable. When there was an issue with the title co and the closing disclosure, Heidi was on it late into the evening to get it straight for us.
Frederick H. | Oct 2019
Everything went smoothly. Everyone was very helpful and nice.
Robert S. | Oct 2019
The team was very responsive to communication and helped clear up any documentation questions I had.
Gerald S. | August 2019
I loved that I could call and speak with someone who answered the phone. It's great to have a person, the same person, to assist when questions arise. Top notch customer service, and the online component is super easy. Numbers stayed as discussed from day 1 which is nice, there were no surprises. We researched many on-line companies, and this experience from day 1 was excellent. Highly recommend!
Amy B. | Sep 2019
It was a very simple no stress process. Our loan officer, Shane Cook, was in continuous contact and very helpful. Closing was smooth and on time. Thank you
Delphine A. | Aug 2019
everyone was easily reached and very responsive. love how very thing was electronically submitted.
Bradley C. | August 2019
Shane Cook and his team were excellent. The online platform was very easy to use. Probably the smoothest residential real estate financing my wife and I have done and we have done many of them with different originators and/or lenders.
Milton J. | Aug 2019
Shane and his team always made time for our questions and really let us know that we were a priority and our business was valued. A wonderful experience overall, and we have already recommended Shane to a friend who is ready to purchase. We can’t thank Shane enough!
Matthew K. | July 2019
Great job by the Guaranteed Rate team! Very simple process!
John B. | July 2019
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