How long have you been in the mortgage business and what inspired you to get into it?
I have been in the mortgage industry for the last 14 years and was originally drawn to the industry by how different each client and scenario can be. There is never a dull moment, it is ever changing and endlessly challenging.
Who is your typical customer and what questions do they typically have?
For the last several years I have worked closely with financial planners to ensure that their clients’ assets were protected and growing. We did this in part by ensuring that their clients were in the very best mortgage product available to them. Saving money = growing money.
Although this was a frequent type of client, I absolutely would not limit my sphere of clientele or say I have a typical customer. I welcome all opportunities to assist a client with the home financing experience whether it be their 4th investment home or their very first home purchase.
What specific steps do you use to help your customers find the best home loan for them?
I take a significant amount of time to uncover and deep dive into what my client’s long term and short term goals are prior to selecting a loan product. Questions about how long the client plans to stay in their home, whether a change in family size may occur, etc., etc. I further answer this particular question in the following answer.
What are the pros and cons of a fixed rate mortgage versus an adjustable rate mortgage (ARM)?
There are pros and cons to a fixed rate mortgage versus an ARM and vice versa. The answer to what product type is best is going to be unique for each client and his situation. Questions that need to be asked and answered could be how long does the client plan on staying in the home, how often does the client refinance or purchase a new home, what are the long/short term goals for the mortgage, does the client foresee making any additional payments outside of the regular amortization schedule, what type of products has the client had in the past, what does the scope of the client’s work/employment/retirement plans entail, how many people reside with the borrower and will that change up or down in the foreseeable future, what type of risk does the client feel most comfortable with and what elements of the home loan concern the client most; for example payment, interest rate, term, etc.
After uncovering the answers to these questions, I can then explain how each product works and whether one particular feature of a fixed rate versus an ARM is truly a pro or con.
A fixed rate mortgage can be of lower risk but often the interest rate will be higher thus the monthly mortgage payment will be higher for example.
However, an ARM may be perfect for a client that relocates every few years for work and likes to take advantage of the lower interest rates often associated with ARMS.
What advice would you give new or first time home buyers?
Invest the time in researching the people you look to advise you in the home purchase process; i.e. your realtor, mortgage broker, etc. You want guidance from experts in the field that are looking to establish a relationship with you and not just complete a transaction. Professionals that plan on being there for you not only on this home purchase but on every home purchase for the rest of your life.
What part of the home loan process do customers find most difficult and how do you help them through it?
I find that clients struggle most in the loan process when they do not feel informed on the status of their loan. A bump in the road can occur and be mitigated with ease if the client feels informed and in the know. I help my clients by setting proper expectations from the start for what the loan process looks like and keeping my clients informed as we move through the milestones of the loan.
What can borrowers do to ensure a smooth mortgage underwriting process?
A few of the items I advise my borrowers to do to ensure a smooth underwriting process are: thoroughly explain all income, assets and liabilities, make no new large purchases, do not open or close trade lines, do not open or close bank accounts, move monies from accounts, terminate employment, and most importantly to ask me any question when in doubt if it will impact the loan approval process as those questions come up.
Summary of where you grew up: family, affiliations, college, high school, etc.
I was born and raised in a small town in Nebraska, attended school at Creighton University and then made my way southwest to eventually land in Scottsdale, Arizona 15 years ago. My family doesn’t get any more Midwest and symbolize the best of the heartland. I am the middle child surrounded by two amazing brothers that are married and have 4 and 3 children. My father and older brother own and operate a considerable size ranch and feedlot with both crop and cattle. My mother and younger brother’s careers do not deviate from the theme as both are employed by John Deere. I couldn’t be a prouder Auntie, Sister, or Daughter.
I have one fur child named Cooper who absolutely believes he is a human.
What provides you with the most satisfaction in your job as a Loan Officer?
I have found the greatest satisfaction in my job as a loan officer is being involved in often times the largest financial decision my clients will make and many times the most intimate interaction/process they will go through. It brings me great joy to be considered a trusted advisor and I enjoy the responsibility that entails.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
In my free time, I enjoy working out, celebrating anything imaginable with friends and wine, traveling, watching movies and relaxing with my dog.
Tell us something that makes you unique or something wacky, yet interesting about you?
Something wacky about me is that I love to vacuum….yes, vacuum. It might have something to do with my OCD condition in relation to my home’s cleanliness or it could be that it relaxes me. Wacky at its best.
On a more serious note, I believe that my greatest strength is also my greatest weakness. Per numerous personality/strength assessments throughout my career and development as a leader I have always had the trait or theme of an ACHIEVER be most prevalent. Learning how to be a successful ACHIEVER has been an interesting, challenging and endless assignment. Work / Play balance is one my endless pursuits.