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Everyone we worked with was super helpful, quick to respond to questions, and thorough with what we needed from us. The process was fast and painless from our side.
David M. | Dec 2019
They made everything easy.
Mark M. | Dec 2019
Process was easy and Shant was happy to answer all our questions.
Briana S. | Nov 2019
Karen B. | Nov 2019
Everything was quick and painless. They answered all questions we had as well.
Grace K. | Nov 2019
Excellent customer service + online portal/easy to use
Samuel A. | Nov 2019
Couldn't have gone more smoothly.
Douglas H. | Nov 2019
Every step of the way was explained to me and all my questions answered in laymen’s terms.
Stephanie C. | Oct 2019
Easy to work with and super responsive!
Katherine W. | Oct 2019
Great service, timely responses. Easy process.
Meghan J. | Oct 2019
Great help and walked us through every step of both a mortgage and a refinance. Always returned calls and emails in a timely manner and were very accommodating to our schedule.
Peter C. | Oct 2019
Communication and responsiveness were both fantastic.
Mollie C. | Oct 2019
helpful, easy and accomodating
Christine P. | Oct 2019
great overall experience
Douglas B. | Oct 2019
Shant and his team were amazing to work with. Seamless process and very thorough. Plus, our rate is exceptional!
Jocelyn M. | Oct 2019
Easy mortgage process, one stop shop for getting all mortgage related activities done
Arjun B. | Oct 2019
Shant and Justin are awesome!
Brianna M. | Oct 2019
Efficient and friendly
Tanis M. | Oct 2019
Easy process. Ross Julie Meghan rock
Anthony G. | Oct 2019
Courtesy and fast work
Jean Luc D. | Oct 2019
Good communication, fast responses.
Melissa F. | Oct 2019
Shan’s team is excellent in all way. They really goes above and beyond to make sure customers are taken care off right away.
Divya S. | Oct 2019
Shant is very responsive to client needs. I usually receive a response within a few hours, even when he's on vacation!
Amir A. | Oct 2019
Good programs, knowledgeable staff and good response.
Ronald R. | Oct 2019
...Because I've already recommended them to numerous friends. :)
James A. | Oct 2019
Great service and support
Timothy B. | Oct 2019
They were always in communication. They explained the process and were always very helpful.
Nicoli E. | Oct 2019
It was smooth doing business with GR.
Santosh P. | Oct 2019
guaranteed, honest people, nice to work with
Imelda B. | Oct 2019
Everyone involved in the process made things as streamlined and easy as possible. Ross was easy to talk to and explained everything in layman's terms
Nathan C. | Oct 2019
Great customer service, great explanation of the process
Eric G. | Oct 2019
Easy, affordable, quick
Protyush B. | Oct 2019
Very helpful and responsive team; explained all steps clearly; lender fee is somewhat high, but was worth it to me for the ease of the application
Timothy R. | Sep 2019
Great experience working with Guaranteed Rate. Everyone involved in the transaction was very professional and thorough. Despite the fact that I refinanced at a very busy time, everyone I worked with was responsive and patient with my questions and concerns, and the process was very easy.
Sherry W. | Sep 2019
The guaranteed rate team is outstanding to work with. They are responsive and knowledgeable.
Melanie C. | Sep 2019
Guaranteed Rate makes it easy to work with. They take care of everything and are responsive. Also got me the best rate.
Andrew K. | Sep 2019
Because of my past experiences with Guaranteed Rate
Richard K. | Sep 2019
Prompt and helpful service. Good rate. Easy application process. Libby Kyros provided excellent communication throughout the process.
Peter C. | Sep 2019
The Shant Banosian team was phenomenal. This is my second loan experience with Shant and I continue to be amazed by the tremendous customer service and professionalism!!!
Dana M. | Sep 2019
support staff. ease of site use.
John B. | Sep 2019
From the initial engagement to finalizing on our home their whole team was absolutely amazing to work with.
James P. | Sep 2019
Very responsive & transparent. Super easy process
Pearse O. | Sep 2019
The Shant Banosian team was phenomenal. This is my second loan experience with Shant and I continue to be amazed by the tremendous customer service and professionalism!!!
Dana M. | Aug 2019
Overall I have been very happy with Guaranteed Rate. I wish there was a little more flexibility to be able to switch to the lowest rate on the market.
Michelle F. | August 2019
it was SO EASY. Shant and his team were on this like true professionals.
Timothy A. | Aug 2019
Ross and Julie were friendly and responsive and made working with Guaranteed Rate a pleasure!
John W. | Aug 2019
Overcame every obstacle to make sure my loan went through. I am beyond satisfied with what my team accomplished. Thank you.
Michael V. | Sept 2019
I was very happy with Guarantee rate. My loan person Ross was very nice to work with he had lots and lots of patients. he answers any and every question you have. he took the time to explain if you didn’t understand The process. If I had to do it all over again I want to have Ross and his team to work with me again. He work with me from the beginning to the end. I told a few of my coworkers when They are ready to buy a refinance to reach out to guarantee rates..
Beatrice D. | Aug 2019
Shant's team was fantastic to work with. Ali, Meghan, Ade, and others on the team were extremely helpful. As a first time home buyer, they were patient in explaining the process, very professional, and were very responsive to questions. While our deal turned out to be a bit more difficult as it turned into a short sale, everyone at Guaranted Rate made the process very transparent and easy to understand. Shant's team also secured us a rate that was lower than we expected. Thank you all for your help!
Jeffrey G. | August 2019
Excellent service, Shant Banosian was really helpful and helped me in a way that I understand. Really grateful with all the team for your kind support.
Amrit B. | Aug 2019
Once again, superb service! Everyone was responsive and made the process very simple and pain free. We are satisfied customers!
Anthony M. | Aug 2019
Guaranteed Rate gave me the best interest rate out of 3 other well known mortgage loan companies I looked into. I still cannot believe how easy the process was with getting my preapproval and loan commitment. Everyone who reached out to me was professional and informative and helped with all of my questions. I honestly thought that I would be stressed out throughout the closing process but it was as smooth as can be and I am extremely happy and grateful that Guaranteed Rate helped me become a home owner. I didn't feel like I was being robbed, I didn't feel pressured into securing my loan with them and I didn't feel like just a number to this company. I felt like I was a valued customer and they genuinely wanted to help me. The online portal was so easy and simple to use and outlined everything they needed from me. I will definitely recommend Guaranteed Rate to anyone looking to secure a loan at a great rate.
Marcia C | August 2019
Shant and his team are very professional, efficient, reliable and honest. The online portal was very easy to use with regards to submitting all the documents, This team makes the difficult process of home buying or refinancing seem very easy and simple. I will recommend Shant and his team without any hesitation.
Devaki S. | August 2019
Great experience - very quick process and the team made it clear what was needed and when. They took it from there!
Grace A. | August 2019
Guaranteed made the process very easy and efficient.The online tools for submitting and signing documents had user friendly interfaces. The ability to do everything up to closing remotely saved a a lot of time. We could also respond quickly despite being on vacation right before closing. If we needed clarification on any item, the team was responsive and helpful. Communication and followup were excellent. Ross Wilson was our primary contact. He set a great tone of friendliness, expertise and effectiveness. I will certainly recommend Guaranteed to anyone I know who needs a mortgage/refinancing.
Steven R. | Aug 2019
The Guaranteed Rate team made it easy and painless for me to go through the process of finding a mortgage. This was more pleasing given I am not familiar with the loan process in the US, having only previously bought houses in the UK. The team were patient and walked me step by step through all the elements I needed to complete. Very easy.
Darren G. | Aug 2019
You guys are the best! Thank you for making the process very easy and for answering all my questions.
Rachael R. | August 2019
GR treated us professionally and with courtesy, we would definitely use them again and recommend them highly.
Steven L. | August 2019
Everyone was professional, competent, patient, and attentive. They made the process seamless and without stress.
Marie M. | July 2019
Shant Banosian and his team had been phenomenal in our entire home buying process. They diligently helped us through the loan application process, underwriting and closed our loan within 3 weeks, which is extremely impressive. In addition, they also updated us in timely manner as our loan moved through different stages, gave us different loan options to choose from, provided us with recommendations and also gave the best rate. Would highly recommend to anybody purchasing home and looking for financing.
Shashwant P. | July 2019
Shant and his Team made this process so simple and stress free, we really could not have asked for more. Everyone involved far exceeded our expectations and we want to thank you all for that!!!
James O. | August 2019
Process made it look simple and easy. Was able to meet all deadlines and closed on time without any further delays.
Subramanyam K. | July 2019
Ross, Jessica and Julie were great! They made this so easy and stress-free! I would 100% recommend Shant's team and will definitley be using them in the future when I want to refinance my current mortgage for sure!
Tricia W. | July 2019
Even though the mortgage process can be long and tedious,the people at Guaranteed Rate were always helpful and supportive. I would definitely recommend them to anyone looking for a mortgage.
Edward L. | July 2019
Ross was excellent, available anytime and answering all questions I had with no time, professional, honesty and more.. made everything work out quick and smooth. I can't thank him enough. Also the team that followed with closing made it go smooth and I can't complain. I am just thankful to anyone who participated in my process
Martha K. | July 2019
Shant and his team, Paul and Adrienne, were great and informative and made this mortgage process a wonderful experience.
Angela C. | July 2019
Shant's team at Guaranteed Rate went above and beyond to help us get a loan for a new house!
Marc F. | July 2019
Everyone was incredibly helpful each step of the way/and easily accessible anytime we had a question. The whole process was completed within about 20 days! Which was unbelievable, greatly appreciated and makes it easy for me to refer you to friends & family.
Seth R. | July 2019
Everyone was very helpful through the process. They were available to answer any question I had, and were very knowledgeable about the process, which made the experience, which can be a stressful one, go smooth.
Karen S. | July 2019
Great service, very responsive. Everyone says we get an amazing rate.
Benjamin S. | July 2019
Shant Banosian and his team were phenomenal. They made sure it was clear they wanted to do their very best for us. Shant and the team had the perfect balance of communication & caring. The systems used for obtaining docs were great. People is what matters most and I can't imagine working with better people than Shant and his team.
William K. | July 2019
Shant Bonosian called me on the phone each time I had a question about something. Very responsible & correct. I strongly advice anyone to use him.
Marjus T. | July 2019
If the scale went to 11 I would select that – Shant and team continue to impress. Best customer service that I have ever come across (in all industries).
Kyle M. | July 2019
As soon as I signed up online it made everything easier. Ross contacted me via call/text and he explained the process is a very simplified way. This is my first home so it was my first time going through all of this and he was extremely helpful. The website was very easy to navigate, uploading documents was very easy, if I needed to change or add something a team member would let me know. Everyone else involved were very helpful as well, they responded quickly to my emails and usually with the answer or suggestion. I will for sure recommend Guaranteed rate to others who ask. I appreciate all the help everyone gave me, honestly with everything involved (as you know) having this part of the process be a walk in the park was massive! Again the team was amazingly helpful and Ross especially, he helped me understand everything before moving to the step and always responded with answers very quickly! Thank you! -Brian
Brian R. | June 2019
Shant and team were amazing! They made the process very easy and quick. They were always available for any questions I had. I will happily recommend the Banosian team to my family and friends.
Rameel R. | June 2019
Very happy to give me the opportunity to have a house for my family. Thanks.
Enmanuel A. | June 2019
My mortgage team (and they really work well as a team) of Shant, Julie, Lisa and Jessica were the best in getting this to closing in a tight time frame. Follow-up, communication and professionalism were awesome from start to finish !!
Edward B. | May 2019
As a first time home buyer, Ross was a dream to work with. Answered every question promptly and was helpful every step of the way in the buying process (post-purchase as well)!
Jarred D. | June 2019
Shant's whole team worked very efficiently to communicate and get things done. There were email exchanges on weekend and even some late night ones during the week. Its a 2 way street, I work hard to get them any and all information as soon as possible and they did the same. Very happy with the whole experience. The whole team was kind and courteous. They contacted us during the process to let us know that there was a rate drop and we could lock in at a lower rate. Saved me $100.00 a month. Couldn't be happier. Thank you Shant, Rose, Meaghan, Ross and anyone else I may have missed.
Jeremy C. | June 2019
These comments are specifically about our interactions with Shant. Our loan officer prior to that we were pretty unhappy with but once we complained to our realtor Shant took over and did an amazing job and made everything so easy! We really appreciated that Shant took our concerns seriously and personally took over. Thanks for everything Shant!
Sarah C. | June 2019
Shant and his team were fantastic and made the entire process very easy.
Christina M. | May 2019
I’m very happy with Guaranteed Rate, you guys did a amazing job, you guys made it so easy for us, I was all was very informed and you guys were always on top of ever detail. Thank you for making all of this possible for me and my family.
Roberto M. | May 2019
The team was very kind. Kindness goes a long way with me. Uploading the documents was incredibly easy thanks to the website.
AunnaKalia B. | May 2019
Shant and his team were super helpful with our competitive and insanely fast turn situation. Probably couldn't have closed the deal without him. Very much appreciated.
Nat T. | May 2019
Great experience with Shant, Julie, and the entire team!
Alison S. | May 2019
We appreciated that Ross was patient and able to explain all of the details we needed to know as first-time home buyers. He was extremely responsive through the entire process, answering our questions and sending updated pre-approvals incredibly fast.
Nilagia M. | May 2019
Great experience and i dont think anyone would be able to match the rate you got us.
Jonathan S. | May 2019
Shant made the process super easy and was always there to answer all my questions and I did have a lot.
Kaitlin M. | April 2019
An incredible high caliber team. They get the job done well and quick.
Geetha A. | May 2019
Shant has an excellent team - we would definitely use them again!
Annette D. | April 2019
I had a fantastic experience with Guaranteed Rate! Every member of this company has proved to be diligent and the response time was excellent.
Heznie J. | May 2019
Such a great company and great stuff they made everything look very easy.
Ardit D. | May 2019
Shant and Justin were extremely helpful. I worked closest with Justin & only have nice things to say about him. He was always available, and was incredibly talented in "dumbing down" all of the information to make it more easily digested and processed. I am very thankful to have obtained my loan through Guaranteed Rate as they were extremely flexible and made necessary, last minute adjustments in my favor.
Kenneth W. | April 2019
I have to appreceiate Ross for his remarkabke service. He was on top of everything and very helpful throughout the process.
Sanket S. | April 2019
Great experience. Took a stressful time and made it almost pleasant. Thanks again for everything!
Laura D. | April 2019
Everyone was very responsive, everything was well coordinated, and everyone involved was also well coordinated and in the loop. Uploading documents was easy and the list of what was needed was very clear.
Mary A. | April 2019
Guarantee rate got you covered they simplifies the problems. Providing complete and professional services.
Dianne K. | April 2019
Everything was easy and straightforward. Emails were generally responded to very quickly, especially when I was requesting property-specific pre-approval letters. My one critique is that once my loan was being processed because multiple people were working on, it was hard to know who I should be directing my inquiries to.
Stephanie L. | April 2019
Very professional very knowledgeable very courteous a pleasure to work with.
Anthony F. | April 2019
GR team worked fast to meet the closing deadline we had established. We really appreciated their availability and fast response. Also, we were undecided between GR and another mortgage loaner and GR worked towards making their offer the best for us!
Claudia G. | March 2019
The team you guys hired are super nice. I will definitely recommend to my friends to use your service.
Kamal B. | March 2019
Shant and his team were great. We highly recommend them for the best rate and service.
Shanna B. | March 2019
The team at Guaranteed Rate was awesome!!! I have been on a hunt for a home for over 3 years. They were always available, nights/weekends, no matter the time, they got back to me same day and more often than not, within the same hour. Shant, Liam, Ross, Jessica, and Rose we're all so helpful and quick to get my loan closed on time. They kept the process moving and made everything so easy to complete. I highly recommend Guaranteed Rate and the amazing people who make it so easy. Thank you all, I sincerely appreciate all of your efforts!
Hallie H. | March 2019
Third time I've used Shant and his team to refinance. Exceptional customer service, expertise, and reliability. Highly satisfied customer!
Samuel A. | March 2019
We appreciate everything Shant and his team did for us. You made the process straight forward and hassle free. We have much trust in you and your team. We always felt as though we were getting prompt replies and top tier customer service. Big thank you.
Dustin G. | March 2019
Many other aspects of the home buying process were confusing, poorly explained, and/or simply overwhelming, but Guaranteed Rate made the mortgage process as painless as it could be. Our emails were answered quickly, and our questions were addressed fully. Communications detailed any and all steps laid out, so we could fully understand the process and what was going on behind the scenes. We are fully aware of the reputation of Guaranteed Rate and know that they work with many people at any given time, but their responsiveness and attention to detail sometimes made it feel as if everyone's priority was working just with us and making sure we had everything we needed. We had the pleasure of working with a number of individuals at Guaranteed Rate, all of whom were great, but we would like to highlight Ross Wilson, and how incredibly responsive and helpful he was. The speed with which he responded to any and all texts, emails, and phone calls was extremely impressive. He checked in with us at regular enough intervals to reassure us that he (and the rest of the Guaranteed Rate team) was on top of everything, but not overly frequently as to inject any more stress into the process.
Nicholas B. | March 2019
I felt I was in good hands from start to finish in seeking our home loan. The ability to upload required documentation to a secure site for review and approval via e-signature streamlined the entire process. Another strength was timely communication and questions answered clearly. I knew exactly where we were in the loan application process through frequent updates. It was comforting to know that having the Shant Banosian team in our corner was an edge in buying our home.
Raymond Y. | March 2019
Start to finish it was a very pleasant transaction. The process was smooth. Very knowledgeable and professional. We will recommend all our friends and family. Thank you for everything.
Charles M. | March 2019
Shant is the best loan officer in the country, he makes sure you understand the process from the beginning to the end.
Gerald M. | March 2019
The Guaranteed Rate team was the absolute best. I would recommend them to everyone that is trying to buy a home. They helped in so many ways. I can't thanks them enough
Nicholas F. | February 2019
Everyone at Guaranteed Rate was quick to respond to questions, thorough with answers, and kind. A really nice team clearly eager to make things work.
Eve P. | February 2019
Shant came through in the clutch. We were having trouble closing on our house with a previous lender due title 5 issues. Shant and the Guaranteed Rate Team helped us immensely and got us a better rate than the previous lender.
Leigh H. | January 2019
Every single person I dealt with at Guaranteed Rate was outstanding; Allison Niland, Adrienne Tucker, Shant Banosian, and everyone else. They were responsive, clear in what they needed and were always willing to work with me if/when something went a bit off course. It was so refreshing to work with this team, and I will absolutely recommend them to anyone I know!!
Kristen O. | January 2019
Adrienne and the Team assigned to my case was outstanding, and I would recommend their help and support to anyone who's in need of a loan. They were thoughtful, attentive, and responsiveness to questions and concerns were immaculate!
Dahima J. | January 2019
Shant and his team are amazing!!! Such a wonderful experience.
Megan H. | February 2019
I can not thank the people who helped us out enough. Ross helped so much, and answered a lot of questions at all hours of the day for me; he even continuously checked in with me which made me feel more comfortable about the process. Julie as well was amazing and even answered some emails while she was out on personal business. The guaranteed rate team was phenomenal. Not only did the process go super smoothly but everyone was so willing to help out and talk us through each process, so we understood the importance. I can’t thank these guys enough. And I highly appreciate all the help and time everyone offered! Such a great experience! Thank you, again!
Rachel L. | January 2019
Ross Wilson and Julie Woods were amazing! Incredibly responsive and helpful.
Susan G. | February 2019
Ross and Shant were great. They answered all my questions along the way and made sure I understood my options.
Mary A. | February 2019
Shant's team was very knowledgeable and very quick to get us to close early. With submitting all of our credentials on time, we were able to close in about a month! You all made it possible to leave a very toxic situation with our condo closing. Thanks again!
Michelle S. | January 2019
The loan process was made simple. The team was amazing and answered all of my questions in a timely fashion.
Geanine S. | January 2019
Overall Ross is very professional, supportive and helpful to me during the process. Thank you Ross.
Mengleang S. | January 2019
Ross Wilson was super responsive and personable. You're lucky to have him on the team!
Kelly R. | January 2019
We had a phenomenal loan experience with the Shant Banosian team of Guaranteed Rate. Shant and the other members of the team were so patient in helping us to realize our dreams by financing our forever home. We were very impressed with their thorough knowledge of the real estate loan market. The Shant Banosian team made us feel comfortable and was always ready with a kind word to help lessen our anxiety during this stressful process. We also very much appreciate the flexibility of Shant during the negotiation of our interest rate and lock-in period. We will recommend the Shant Banosian Team and Guaranteed Rate to our friends!
Dana M. | October 2018
Shant Banosian was so helpful for our entire home buying process. He always responded to our questions in a timely manner through call, text or emails. When we finally got an offer accepted and shopped around for rates guaranteed rate offered us the best rate that we could find.
John J. | January 2019
Ross was great, patient and explained all my nerdy questions. Everything went smoothly, including a float down post-lock and a change in loan terms I chose to do as a result.
James K. | January 2019
I want to give a special thank you to shan’t and his team at Guarantee Rate. I want to express my sincere gratitude for the special attention that Ross Wilson gave us through this process and understanding we were first time home buyers. That meant to the world to us. Thank you again, and God bless
Sergio G. | January 2019
The entire staff and process was smooth. I had amazing support throughout the whole process.
Kelly C. | December 2018
Loved the whole experience. Ross was excellent, providing great information and communication throughout the entire process. He was extremely responsive and thorough, so we didn't find any surprises for the rest of the process. Also, a big shout-out to Jessica Bliss and Julie Corcoran who helped us get to underwriting in a timely manner and move all the way to "clear to close" Thank you Shant's team!
Ricardo C. | January 2019
This was our first mortgage in the US. We had limited employment history and "young" credit records. We also had no knowledge of the various types of mortgages, building loans, methods of buying down rates, etc., etc. Ross was knowledgeable, patient and supportive in assisting us. He was flexible and made himself available to speak to us after hours and on short notice. The loan application process was efficient, and we now have a lovely new condo. Ross even locked in a rate lower than we were anticipating and this is appreciated. Thanks for all your assistance, we are glad of the support from Ross, Julie, and the broader team.
Gregory F. | December 2018
You folks reached out to me - it's an annual thing you do (as I used Guaranteed in the past) and lo and behold, we COULD save me $$ - the process itself was super-easy, all done via email and doc scans/posts - the only in-person part was actually signing the documents. I don't think the process could be more streamlined or painless - 21st century all the way! Highly recommend you folks.
Richard T. | December 2018
Shant, Ali, Rose and the whole team made the loan process seamless and stress free. I highly recommend Guaranteed Rate.
Ruth L. | November 2018
I shopped around and Guaranteed Rate offered the best rate.
Robin M. | December 2018
From pre-approval, to offer, to closing, all went smoothly and expeditiously. I loved the ease and convenience of the secure portal for uploading documents and e-signing items online.
Tara C. | December 2018
The entire team at Guaranteed Rate made this process so easy and straightforward. This was my third home loan, and by far it was the smoothest process. Even after experiencing a hiccup with the appraised value of my home, the team quickly worked with me to talk through all of the options and provide the best plan forward. I really can't say enough good things about Shant and his team. Thank you for helping us get the home of our dreams!!
Kristin Q. | December 2018
We worked with three people throughout the process. We encountered some exceptional people during the process, and other parts of the process weren't as great. We found as we got deeper into the process the communication became a little less clear about what was happening and timeframe expectations. Early on we felt that Guaranteed Rate did a great job at hand holding. Hope this helps with future clients!
Kayla S. | November 2018
Travis was amazing to work with! He was always willing to talk day and night! Travis is very knowledgeable and lead me through the complex project easily, explaining the process in an approachable manner. I felt very confident the entire way through. Travis also really rallied assistance in the final weeks to get the loan closed and with a great result. I would not hesitate to recommend him to anyone - in fact, I already have! Thank you so much for all of your help!
Matthew D. | November 2018
The whole team was very responsive to all my needs. Their efforts got my loan closed in super fast time. Thanks guys!
Ronald B. | November 2018
The team from GR was so great to work with. Ali Niland is truly an asset to your team! There were many times I frantically called her when I was stressed/confused about the process, and she always talked me off the ledge and helped me understand what was going on next steps, and answered all my questions! During the home stretch, Julie was great, very professional and kept me updated every step of the way! I would absolutely recommend this team to family and friends! Have a great holiday season!
Amy F. | November 2018
Thank you to Ross, Julie and the whole team for a great experience! Fantastic customer service.
Michael M. | November 2018
Shan't and his team were great. We started with another company and were dissatisfied, so we called Shant, and we are so glad we did.
Jason C. | November 2018
Shant and his team made the process as simple as I've heard of it being. While we hit a few bumps in the road like changing attorneys, Shant was immediately available to explain the situation and assure me and my wife our loan was still on track.
Daniel S. | October 2018
I switched to Shant and his team from another lender VERY late in my closing process, and he and the Guaranteed Rate team were able to get it done in time AND save me over $10,000 in the process compared to the other lender. Tremendous service throughout the process and just an outstanding experience all around. Thank you, thank you, thank you!
John J. | November 2018
Ross and his team were very knowledgeable and proactive throughout the entire process. This is my first time applying for a loan, and the process is much more complicated than they tell you, but Ross made it a point to over explain and make sure I understood every step. This made our decisions much more informed throughout the process. Lastly, the team was very accessible. For me, it is hard to do much between 9-5 outside of work and the team did a great job being available on off hours.
Christopher Z., October 2018
Super easy process from start to finish, even for this first-time homeowner. Absolutely would recommend 10 out of 10!
Christina S., September 2018.
Thanks for all your help on this matter. Really appreciate it!
Rod L. | October 2018
I have before, and will again in the future if I need to. It could not be an easier process that is for sure. What a great team!
Elena L. | September 2018
GR did an excellent job for us. I most definitely will recommend them for anyone I know buying a home!
Lamont T., September 2018
Ross was great to work with!!! He was professional, kept me up to date on my loan and was extremely responsive! The whole team was great. Thank you for making it a smooth process.
Melisaa K. | October 2018
We found Guaranteed Rate to be efficient, organized, and responsive even after hours. The Shant Banosian team came highly recommended and we confirm it was with good reason. This was our first mortgage process so we had more questions than answers early on. The team answered all our questions and made a stressful process easier and nearly turnkey. We would use their services again in a heartbeat.
Ryan M. | October 2018
Everyone was very helpful and the process was very straightforward, even for a first time homeowner.
Carla B. | October 2018
I have handed your info to multiple people! Very pleased
Lindsey B. | September 2018
Everyone I worked with at Guaranteed Rate was excellent! Ross and Rose went out of their way to be available for all of my questions/concerns, no matter the time of day. They made a stressful situation much easier for me. I can't thank them all enough and would highly recommend Shant's team to anyone.
Meghan C. | September 2018
Love Shant and his team!! I refer people to him regularly!
Todd D. | August 2018
Shant Bonasian is the best!
Charles D. | September 2018
Excellent customer service! Easy process! They always kept me in the loop and communication was stellar!
Jennifer D. | September 2018
I thought that everyone I dealt with at GR was extremely helpful. Ross made me feel comfortable and took the time to explain all of the financial terms to me in depth. I was VERY thankful for him. After he passed me off to the next phase he still checked in with me to make sure everything made sense. I also really felt like you all were doing everything in your power to get me the best rates and secure me the loan that was most appropriate for my situation. THANK YOU! Maralene
Maralene Z. - September | 2018
Everyone on Shant’s team was incredibly helpful and easy to work with. They made what could be a very stressful process very smooth.
Eric H. | August 2018
The GR team was on top of everything, constantly following up on open actions. Great communication and very pleasant management of the overall process.
Arturo D. | August 2018
The team at Guaranteed Rate is absolutely fantastic! The response time on any questions was almost immediate with a clear detailed helpful explanation. Additional kudos to Ross Wilson who was terrific from our fist interaction all the way to the mortgage closing. It's not everyday that you apply for a mortgage and just thinking about the process can be stressful. Thank you Guaranteed Rate for making this easy! You've made a life long customer.
Joseph D. | September 2018
Very professional and responsive team!
Charles D. - September | 2018
Great job by a super responsive team! They answered every question promptly and clearly. They definitely helped make a stressful process a bit less stressful!
Sevag Z. - August | 2018
Everyone was really great about answering our questions throughout the process. Thank you, Shant, Paul, and Adrienne!
Christina M. | August 2018
Shant and his team bring us back eveytime!
Abhishek S. | August, 2018
As a first-time home buyer, we were nervous about the process. Shant and his team quickly took over and made the process very seamless. We were updated throughout each step and any questions we had were answered in a timely manner. We could not be happier with our choice of using Guaranteed Rate. Shant and his team are extremely knowledgeable and simply get the job done without any headaches. Thanks again!!
Michael H. | August 2018
Thank you for helping us buy our first home!
Claudia E. | August 2018
Guaranteed rate also recommended the law firm of Sonja Selami and together this team of highly professional individuals worked on my loan and the timely closing of my escrow (purchase). I live and work in Los Angeles, and despite the distance, we worked on the timeline of my purchase and efficiently and promptly met all the deadlines. Every member of Guaranteed Rate showed impressive professionalism in handling this purchase. I would highly recommend this firm to my friends in the area and look forward to opportunity of working with them again sometime in the future.
Susan L. | August 2018
The entire team was amazing to work with, from beginning to end, i could not have asked for a more professional experience, and easy experience, they told me what i needed, made everything as stress free as possible, I will only use and refer Guaranteed Rate going forward!
Shawn L. | August 2018
The entire team was amazing to work with, from beginning to end, i could not have asked for a more professional experience, and easy experience, they told me what i needed, made everything as stress free as possible, I will only use and refer Guaranteed Rate going forward!
Shawn L. | August 2018
Shant's team is very professional and efficient!
Shuai W. | August 2018
I was trying to get a mortgage through my credit union, however the loan officer there wasn't working with me nor was he trying to find ways to help me as a first time home buyer. Guaranteed Rate came highly recommended to us from my realtor. We made the switch and noticed the difference right away. The sales assistant as well as the team assigned to me answered any and all questions I had throughout the process and explained the steps to me. They also worked quickly and efficiently as well as suggesting ways of freeing up some money in one area which helped us in others. If it wasn't for the Shant Banosian team, especially Ross Wilson who I call superman, we would have lost the house.
Leigh P. | July 2018
As a first-time homebuyer, Shant and his team, helped to make the process go very smoothly. All communication was clear and they took the guess work out. I couldn't have had a more pleasant experience.
Anthony M. | July 2018
Clear communication and worked diligently to meet a very tight timeline.
Sara D. | July, 2018
I would tell everyone I know to use Guaranteed Rate because of Ross, Shant, and the rest of the team. The entire Guaranteed Rate team made this difficult process as seamless and easy as it could possibly be. Every single person I interacted with was kind and extremely professional and helpful.
Erica P. | May 2018
Ross was very responsive and insightful. gave some of the best advice and along with the realtor, helped make my first time home buying experience as painless and smooth as possible.
Jeremy V. | July 2018
I was referred to Guaranteed Rate after the original loan company I was working with, made mistakes which prevented me from getting a loan from them. Guaranteed Rate was able to get me the loan with very little effort required from me. All the staff were very organized, competent and kept me informed throughout the process. I wish I had known about them before starting the process of buying a house. I would use them again and certainly recommend them to others.
Martin C. | July 2018
Pretty smooth process, I've gotten a loan through Guaranteed Rate twice now and it was easy both times.
Jonathan K. | July 2018
Shant and his team were incredible! This was our 2nd time going through the mortgage process and I am so glad we chose to work with Guaranteed Rate this time around. They made everything so smooth and efficient and were always there to answer our questions – and quickly! We loved working with their entire team!
Jennifer H. | July 2018
I had a very good experience with all personal staff that worked with me in the loan process and they are very professional working to make easy and best rate like in my case . Thanks so much to all staff for make me and my family a first time home buyer . We are very happy and wish the best for all staff ...... Gracias amigos .....!!!!!
Rafael G. | June 2018
The loan process was made really easy. Shant's team was very easy to work with and very responsive. Everything was done online/via phone which made it even easier. Would definitely look at Guaranteed rate for future mortgage/refinancing needs.
Arjun B. | July 2018
Shant and his team were excellent throughout my transaction. I will be using his team again and will be referring our clients there as well. Thank you to the whole team!
Jerome D. | July 2018
2nd time using Guaranteed rate, always a great experience.
Maximo P. - June | 2018
The team did a great job of getting my loan setup in the short amount of time that I had. They were very responsive to emails, which I greatly appreciated and when problems arose, they informed me immediately so that we could come to a solution. They tolerated my constant calls to make sure things we were on track, and I appreciated that they always were kind when we spoke.
Sina M. | June 2018
Shant and his entire team were extremely responsive. I've used them in the past and the process is simple and easy. The automation that the team uses makes it very easy for me to upload all documents and his team was always very responsive with any and all questions. Thank you!
Violetta C. | June 2018
Shant and team were very professional, quick to respond and made sure the process went smoothly. Working with this team helped us win the bid on our house (because of their stellar reputation) and through the whole process we heard nothing but positive feedback from others.
Kimberly B. | June 2018
Thank you Shant, Paul, and the entire team! Appreciate your professionalism and efficient work!
Martin F. | June 2018
If I buy again, yes. The rate they got me was very good and overall they were very easy to work with.
Julie W. - June | 2018
Everything was smooth & easy! Everyone working with Shant was extremely responsive and we never felt like we were waiting on an answer. They truly made obtaining our loan an easy, non-stressful process!
Laura L. | June 2018
Shant is the man!
Elisia K. | June 2018
From the very beginning, despite all the issues we had, Guaranteed Rate was always there by our side! Special mention and kudos to Ross Wilson. An amazing person, excellent in his job, and always there with a smile on his face, regardless of the time of day or the day of the week. I called him on a Sunday afternoon, and he was happy to take the call and explain the issues to me in details. At another time, I called him at 9:30 in the evening, and the response was always very positive. Would not think of going to any other organization if I have the chance to work with Ross and the rest of Shant Banosian's team.
Debadeep B. | June 2018
I appreciated how whenever i had a question for anyone at GR, someone would get back to me right away to answer my questions.
Nicholas H. | June 2018
The team is great. Special thanks to Ross. He is very responsible and supportive! Much appreciated his hard work.
Yuanije L. - June | 2018
Very very helpful considering I knew nothing about this process!
Jennifer H. | June 2018
Super fast, professional, and responsive!
Stephen L. | June 2018
Great people to work with. Thanks for all your help.
Daniel D. | May 2018
Shant and his team are excellent, knowledgeable and responsive. But most of all, everyone is very patient. Getting a mortgage today is a whole lot different from when I got my last mortgage. The process moves at lightning speed, there's a whole new level of regulatory compliance and, unfortunate but necessary, many safeguards against fraud. In addition, the housing market is very competitive in my area. All this was at times overwhelming and I'm certain that if I didn't have the Banosian team in my corner, with their technology, industry knowledge and resources, I would have ended up with quite a bit of heartache, less money in my pocket and disappointment in my purchase. I will recommend Guaranteed Rate to my family and friends.
Katrin S. | May 2018
This is my second very positive experience with Guaranteed Rate. The Shant team was excellent. This time there seemed to be more members of the team involved with my loan and there were some disconnects where one team member would tell me I did not have to pay my current month mortgage payment and another would ask me to let her know when I did pay it. But that was clearly resolved to my satisfaction. Closing at my home was great and very convenient.
Stephen H. | May 2018
It was an amazing experience! Definitely using again and will refer if people ask us about who we used. Thank you everyone!
Thomas F. | May 2018
Shant and his team were responsive, took calls on the weekend, and helped make a very stressful experience easier and more effective!
Ryan M. - May | 2018
Great job all around! Needed to close fast and the team worked hard the day of to have all docs ready by closing time! NY filed with MA loan team, so they did not know they needed a bank attorney at first, but got one at the last minute to close.
Nicolas H. - May | 2018
Thank you for being so quick to reply to the emails I sent! Your promptness alleviated any fears I had about the loan process. I appreciate Shant's team so very much!
Alissa F. - May | 2018
We've purchased four prior homes with different companies and your process was streamlined and simple. No last minute running around to get you information which was greatly appreciated.
Alicia S. | May 2018
Very seamless; we did not have to worry about what came next, as GR was always in constant contact.
Thomas S. - May | 2018
Everyone we worked with was kind, and answered any and all questions even if they were silly. The entire process was smooth.
Brenna C. | May 2018
No question about it, Shant and his team are the absolute best.
Patrick H. | April 2018
Work with Shant and his team if you want to work with some outstanding people!
Wayne S. | May 2018
Professional and efficient service.
Daniel R. - April | 2018
GR really made my loan process easy and straightforward. I have worked with other mortgage lenders in the past and GR was by far the best at knowing what was needed and getting clear to close.
Jeffrey C. | April 2018
Wayne S. - May | 2018
This was truly a remarkable experience. I've gone through 4 mortgage processes in the past 6 years, and this one was so easy and transparent as compared to working with a "big bank." I truly felt that the staff at Guaranteed Rate were looking out for my best interests, while the big banks left me feeling that they were only concerned with their best interests. The paperwork was straightforward, the closing was seamless. I've already recommended Guaranteed Rate twice in the past month.
Samantha R.-Somerville,MA | MAY 2016
Super responsive and accommodating when explaining the loan and terms to me. Also, executed the qualification of the loan, and granting of it flawlessly.
Arthur J.-Douglas,MA | MAY 2016
Shant was great to work with and really worked seamlessly with our real estate agent and lawyer. He was prepared to answer all of our questions, and he presented us with all of the information we needed to make the financial decisions that work for our family. His team worked around the clock. We got our loan approval on 11pm on a Sunday!
Elizabeth C. -Watertown, MA | APR 2016
Shant and his team were on top of things and very proactive in dealing with several sensitive issues.
Neil T. – Charlestown, MA | AUG 2015
Shant was fantastic, he would return calls on nights and weekend. He resolved all snags. I would definitely refer other business to him.
Justin D. – Boston ,MA | JULY 2015
Could not have done it without Shant. Everything was easy and transparent - he was available throughout the process.
Louis M. – Dedham ,MA | JULY 2015
The quick turnaround from Shant Banosian and his team was terrific.
James L. – Cambridge, MA | May. 2015
This was our first time applying for a mortgage, and it's our first real estate purchase. Shant gave us the confidence that we could do this, and was with us the entire way.
Jeffrey E. – Belmont, MA | Apr. 2015
Shaunt Banosian was very communicative and insightful.
Robert T. – West Roxbury, MA | Apr. 2015
I worked with Shant Banosian and his team. From the outset felt confident that they were really there to help me go through the process as easily as possible. Everything was explained so well, and they were there each step of the way, down to little details I appreciated, such as access to an online portal that helped me submit a change of address and arrange for utilities to be transferred. They were accessible around the clock, answering each question and concern as they came up. They were highly organized, friendly, and delightful to work with. Would highly recommend working with Shant!
Christine F. – Malden, MA | Mar. 2015
I'm extremely happy we are with Shant and his team. They really work well together & provide unsurpassed service to their clients. They were amazing! I was amazed how they kept us in the loop at all times. When we had a question, they were very quick to respond. They explained things that we may not have understood. Their team works very hard, kind, knowledgeable and most of all professional. I highly recommend Shant and his team. I will certainly refer them to all of our friends and family. You do an amazing job at what you do.
Ria L. – Chelsea, MA | Mar. 2015
Shant's team made it easy.
Stephen D. – Chelmsford, MA | Feb. 2015
ShantBanosian made my first home buying process as stress free as possible. Can't say enough about the team I worked with.
Andrew S. – Waltham, MA | Jan. 2015
I was treated as a VIP, like I was the only one. I received fast service from wonderful team of people at all steps of the way. Even though the process is done and I've closed its still hasn't set in that I bought a house because they made the whole process relaxed, easy and stress free. I definitely feel I had the best of the best, the A Team!!! Extremely happy I chose Guaranteed Rate and had the Shant Banosian team. Thank you so much to everyone that assisted me.
Shant Banosian and team very helpful and responsive to any questions I had. Everyone was telling me it wouldn't be possible to close that quickly, but they were wrong.
Lisa J. – Millbury, MA | Dec. 2014
Shant was outstanding! He and the team were GREAT!!!! They really gave 100% on this loan and I thank them very much!!! I am so happy with my out come! I think Guaranteed Rate did an excellent job!
nancy M. – Webster, MA | Jan. 2015
Shant, Lisa and Rose made this process incredibly easy to understand, navigate and stress free!
Elisha D. - Waltham, MA | Dec. 2014
Everyone made our experience pleasant and comfortable. Everything went smoothly and all of the team was caring and made sure we stayed calm and not let the our anxiety get the best of us! Shant and his team were respectful, positive and always put our needs and concerns first! We couldn't be happier with them! When and if we want to purchase again, we will go to Shant again!
Francis G. - Nashua, NJ | Dec. 2014
Shant was fantastic!
Daniela M. - Lynn, MA | Nov. 2014
Great process overall, very competitive rates
Jaclyn C. - Winchester, MA | Nov. 2014
Thank you again for all you've done. I can't begin to tell you how much this all means to our family. It's life changing to say the least. As a family we've been through a lot and have the greatest appreciation and respect for all your genuine care, effort, and professionalism. The stabilizing effects and resulting long term security give meaning to it all.
Pat and Renee
If you have the opportunity to with with Shant Banosian, you know you are truly in the best of hands!
On 2 seperate occasions, a member of his team (Lisa) personally drove to my client's workplace to pick up paperwork that he was unable to get to them. To say that Shant & his team go the extra mile is an understatement. No matter how many other deals he has going on, he always makes himself available to you whenever you need to be in touch. Additionally, he takes the time to thoroughly address all of your questions and concerns. I am extremely impressed by the dedication & genuine care he & his team displayed throughout the entire transaction.
I recommend Shant and his team at Guaranteed Rate with a great deal of enthusiasm. Since closing my first deal with him, I can say that he has lived up to everything he promised, and even surpassed my expectation. Only Shant would be able to pull off an FHA condo approval in less than 1 month! Shant is top in the mortgage business because he is knowledgeable, resourceful, dedicated, professional, and most importantly, he has a true understanding of how to provide excellent customer service.
Shant and his team were so helpful and so professional! I will recommend Shant to anyone I know looking for a great rate and great service!
Debra P. -- Pelham, NH 8/27/2014
I had a good experience working with Shant! He was responsive and I was satisfied with his work!
Corrinne C. -- Belmont, MA 7/31/2014
Shant and his team kept in touch with me throughout the process! They made this the best experience I've ever had!
Norair A. -- Watertown, MA 7/17/2014
Shant was fantastic and so prompt! He was available day and night!
Adeline W. -- Watertown, MA 7/15/2014
Shant did a tremendous job throughout the process and I'd be more than happy to refer him!
Joseph W. -- Medford, MA 6/9/2014
Shant was extremely helpful and attentive in order to help us move in early. It was an extremely smooth and great process and I was extremely impressed!
Travis S. -- South Boston, MA 6/9/2014
Everything was excellent. Shant was very professional and efficient.
Matthew L. -- Pembroke, MA 4/22/2014
Our transaction was perfect. Shant is awesome, he really is just unbelievable.
Matthew O. -- Newton,MA, 2/25/2014
This is the 2nd time that we have used Shant and his team and both times they were absolutely phenomenal. They get things done extremely fast with a focus on not inconveniencing or hassling you at any point in the process. They are always friendly and communicative and I would highly recommend to anyone looking for a mortgage!
“I had an absolutely brilliant experience with Shant Banosian at Guaranteed Rate. It was so much easier than having to deal with the banks. Shant and his team even secured me a much lower interest rate than I was expecting. Shant was truly wonderful to work with -- he was professional, courteous and extremely helpful. He was always there to answer questions (literally anytime throughout the day) and I constantly got updates regarding my loan status. I would not hesitate to refer Shant to my friends, family and colleagues since I know they will be well taken care of.”
Kristen D. – Belmont, MA – 3/2014
Shant Branosian went above and beyond to help me get my dream home. If he wasn't always in touch then his team was, whether weeknights, weekends. Shant was able handle my questions and concerns easily. He helped calm my nerves and always assured me he would 'get it done' and he did! Speaking as someone who loves what she does for a living, I can tell Shant loves his work and has a passion for his customers successful closings!!! Well done guys!
Deanne D.-- Chicago, IL, -- 6/ 2013
“I had the pleasure of financing a new mortgage with Shant Banosian and his team. He came highly recommended by an attorney friend of mine. I shopped around and Shant quoted me the best rate. He then proceeded to give me the best service I've had out of the seven mortgage processes I've been through. He responded to every single question I had in a timely manner. He was up front about all costs and made sure I got to closing without any issues. I would highly recommend giving Shant a call if you're in the market!”
Gary G. -- Andover, MA – 7/2013
Hey, check out this amazing review from Gleb about Shant! “I worked with Shant to get a mortgage and he has been amazing to work with all the way through the process! This was my first home buying experience and at no point did I feel frightened! He was very communicative, explained everything along the way and made the whole process completely seamless and easy.”
Gleb Z. -- Reading, MA – 7/2013
Hey, check out this amazing review from Laura about Shant! “If I could give Guaranteed Rate 10 stars, I would! Shant Banosian was amazing, as was his whole team. The communication was wonderful. I am sitting in the home of my dreams because of them. Shant and his team gave me honest thoughts and opinions. I am so happy we went through them. As a side note, the “Thank You” basket Shant just sent to us is lovely and a pleasant surprise!”
Laura R. – Salem, MA – 6/2013
Hey check out the great review from Carolyn about Shant! “A big THANK YOU to Shant and his waltham team for a great refinance experience! The entire transaction was a complete SUCCESS! Highly recommend Guaranteed Rate for anyone looking to refinance. They were extremely efficient, professional and communicated with me every step of the way! Shant thanks again!” https://www.facebook.com/guaranteedRate1
Carolyn M. -- Peabody, MA -- 03/2013
Hey check out the amazing review from Seth about Shant! “Shant was extremely excellent to work with delivering great services. Shant offered an extremely high level of service. I am completely comfortable that he will provide the same high level of service to someone that I refer. Thanks again Shant!"
Seth L. -- Attleboro, MA -- 02/2013
A large sector of my clients are first time home buyers. What I love about Shant Banosian and his team is the fact that they sit down and take the time to meet my buyer clients, take them through the pre-approval and financing process, answer all questions they have and are always extremely responsive. This top notch customer service paired with extremely competitive rates are the reasons why I refer my buyer clients to Shant. It is peace of mind to know that my clients are being taken care of and given the best service possible on the financing side of their home purchase.
Ashley Desmond, Coldwell Banker
Shant Banosian and his team deliver the BEST service and rates in the industry period!
Anthony Lamacchia, Lamacchia Realty Inc.
As a closing attorney, it is a privilege to work Shant Banosian. From the loan officers to the closing department, the company is staffed with the best and the brightest. Everyone knows the difficulties the lending industry has faced over the past few years, and as a result, it has never been more important for borrowers to select a mortgage company that truly understands the marketplace and will be there in the future. They weathered the storm because they did it right from the beginning, and it is without hesitation that I recommend Shant and his team. Gregory Janian, Esq.
Gregory Janian, Esq.
Working with Shant Banosian on my Home Loan was incredibly stress free. I had no worries through the entire process. They were very knowledgeable about all the programs they offer and were sincerely dedicated to finding the right Home Loan to suit my specific financial needs. I would definitely recommend them to anyone.
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