What people are saying... What people are saying... Back to profile
Quick and relative easy application and approval process. Some of the loan fees were high, i.e. some competitors do not charge for credit check and not for application fee.
Bjoern B. - Weehawken, NJ | Mar 2022
Sharon Russo and Matt Holmes were so great! I really felt like they were advocating for my best interest.
Imara C. - Morristown, NJ | Mar 2022
You guys were very helpful and there for us every step of the way.
Sheila A. - Passaic, NJ | Mar 2022
Excellent customer service. The entire team was very helpful made the process easy and smooth.
Solange P. - Union City, NJ | Feb 2022
Fast and straight to the point
Angel S. - Budd Lake, NJ | Feb 2022
Very professional, were able to cater a product that fitted our out of the box needs. Extremely responsive.
Sanjay R. - New York, NY | Feb 2022
Excellent service and communication.
Francis H. - Phoenixville, PA | Jan 2022
They have the best loan assisting team. Very responsive
Chirag P. - Paramus, NJ | Jan 2022
Great team… professional, detailed, courteous… all around on top of it!
Wanda E. - Maywood, NJ | Dec 2021
Thank you to Sharon & Fawne. Always coming through with their expertise on buying a home. We really appreciate their efforts!
Michael R. - Valley Stream, NY | Nov 2021
Sharon and her team were excellent
David C. - Dumont, NJ | Nov 2021
The people at Guaranteed Rate that I work with are great. They get the job done quickly with minimal effort on my part.
Wilson R. - Hoboken, NJ | Nov 2021
Convenience and responsive.
Maurice S. - Hackensack, NJ | Oct 2021
Everyone I worked with got there job done very quickly and with no issues. Best experience I ever had with a mortgage company. Thanks
Thomas T. - Point Pleasant Boro, NJ | Oct 2021
They helped me get a mortgage when other companies wouldn't! This was the second home for me and they made it happen both times.
Jalal W. - Newark, NJ | Sep 2021
Patience and persistence that Guaranteed Rate had through out the entire loan process.
Faheem D. - Newark, NJ | Sep 2021
Make the buying process more easy!
Saul M. - West New York, NJ | Jul 2021
Once we found a home the process was quick.
Dario Q. - Jersey City, NJ | Jun 2021
Because they went above and beyond to help me get the house I wanted
Andrea C. - Bloomfield, NJ | Jun 2021
they closed quick with minimal effort on my side
Wilson R. - Hoboken, NJ | May 2021
All coordinators and personal who was involve helped me with any questions they were there for me. Everyone working as a team make this journey moves smoothly, specially Sharon was able to help me get the loan done quickly with no problem at all. I highly recommend her. She’s very efficient. You won't regret it.
Yan E. - Brooklyn, NY | May 2021
Sharon was an awesome agent. She always answered her phone and replied to e-mails swiftly.
Margaret L. - Lyndhurst, NJ | Apr 2021
They help me with everything i need
Douglas S. | Mar 2021
Because since day one we started the process of buying our new home Sharon Dellay Russo was committed, helpful, caring, knowledgeable, professional and took her own time to guide us through this tough process and made our dream come through. Thank you Sharon and your amazing team ??
Alvaro C. | Mar 2021
Sharon Delly Russo and her team from Guaranteed Rate helped us throughout going above and beyond any expectations!
Diptansu D. | Mar 2021
Sharon And Fawne And Matt and all the others Always great service professional informative
Mitchell R. | Mar 2021
They offered a good rate and moved efficiently through the process on a tighter than normal timeline.
Susan M. | Feb 2021
How fast everything went. Sharon was very informative and the young lady Fawne Berkowitz who worked the loan was easy to get in touch with and easy to work with.
Scott S. | Feb 2021
Excellent service from Fawne Berkowitz
Timothy S. | Feb 2021
Very friendly and professional.
Eric B. | Nov 2020
1.Ease of use in terms of digital tools 2.Great team - very informative and available 24/7
Suhasini S. | Feb 2021
The entire team works very hard to ensure that your mortgage loan gets approved!!!
Tahira D. | Oct 2020
They are amazing....Gianna Arongo has closed many properties for me and my team! Amazing there is never an issue!
Carol D. | Nov 2020
Cassia Roxas was outstanding with guiding me through the process and answering every question in the most expedient time frame.
Carole C. | Dec 2020
Customer service was exceptional
Lori R. | Aug 2020
Extremely easy process, great customer service.
Tomaso D. | Oct 2020
Easy process, serious, professional agents... and especially, patient.
Esperanza K. | Nov 2020
Very Satisfied with the speedy, accurate and friendly service.
Lauren R. | Dec 2020
My Guaranteed Rate team proved to be a '1-stop shop' and covered all my needs during the mortgage process.
Kristin C. | Aug 2020
Customer service and prompt streamlined process.
Bruce M. | Oct 2020
They are very helpful, efficient and see their customers through the process until it is completed.
Juan M. | Dec 2020
1. Available to unswer any questions promptly. 2. User friendly website and application platform 3. Competitive interest rates
Leonid W. | Jan 2021
smooth process including the web based file depositary.
Yuan T. | Jul 2020
AMAZING SERVICE! Went above and beyond and got it done quick and pain free!
Rebekah E. | May 2020
Sharon Russo and her entire team are awesome. Very attentive to the customer and keeps you well informed throughout the entire process. No stress with this team!!
Tahira D. | Apr 2020
Very attentive to working with us on our mortgage.
Paul A. | Apr 2020
These guys are awesome. They have the mortgage game down packed to a science. Super smooth and easy closing on my lenders side. And like the name says the rates are guaranteed the best and the lowest. Great company. Sharon, Fawn and Matt were on top of everything answered all my questions and were very responsive. These guys held my hands threw all steps. They are like the Avengers the A team.
Jose N. | Mar 2020
Everything was very simple & easy to navigate through. Anyone I worked with through email was pleasant and nice to work with.
Lauren S. | Mar 2020
Everything went smoothly. It was quick and painless.
Jessica C. | Mar 2020
Hard-working, proactive, and made the process easy and seamless.
David D. | Oct 2019
Because the service, communication and knowledge of the team is second to none.
Timothy D. | Feb 2020
Great service and great rates.
Igal S. | Feb 2020
Great working this team. They provide a good understanding of how the process works and what to expect
Asfa R. | Jan 2020
Sharon and Fawne were excellent in every possible way. Thank you for all the help.
Rohit T. | July 2019
Excellent service and Sharon Russo
Joseph A. | Oct 2019
Sharon Della Russo & team were very knowledgeable and easy to work with. Extremely professional and quick to respond. I would definitely recommend Sharon in the future!
Seferino G. | July 2019
I barely did any work, most of it was taken care by the great people working for Guaranteed Rate. I loved it!
Mitchelangelo L. | June 2019
Thank you for everything, good people and excellent company.
Isai F. | May 2019
None of this would’ve been possible without Sharon Russo making me feel overly comfortable and confident she had it all under control and was sincerely looking out for my best interest. Fawne Berkowitz herself and the closing agent were all very kind and friendly to work with. One amazing company and one awesome team! 10 across the board.
Joseph B. | April 2019
Above average service, nothing short of excellent!
Graig B. | April 2019
Great experience!!!! Would recommend to ANYONE!
Rebekah E. | April 2019
Great experience!!!! Would recommend to ANYONE!
Rebekah E. |
My experience with Guaranteed Rate was awesome, and the 2 representatives went far and beyond to meet my family expectations. Sharon and Matt really rock
Antonio C. | March 2019
The entire team made it so easy and enjoyable. To work with Sharon and her team so our best decision. Thanks again.
James M. | March 2019
I have taken many loans with Guaranteed Rate over the years and also recommended friends. Sharon and Matt are very knowledgeable and professional.
Yariv M. | March 2019
Everything was explained to me step by step very clear. They were patient and answered any questions I had. Satisfactory customer service skills and very knowledgeable reps. Sharon is very awesome. I heard a lot of nightmare stories from people doing refinance, but Sharon and her reps exceeded my expectations. Looking forward to more to come
Sheila B. | December 2018
Branch Manager Sharon Russo made the whole process enjoyable and gave me a comfortable sense of understanding the whole process.
Joseph B. | July 2018
Sharon Russo is the best loan officer!
Robert H. - April 2018
Guarantee ádrate provided the best service for the purchase of my first home.
Sugeiry N. - Bronx, NY | May 2022
Everyone has been very helpful
Kaitlin A. - Manalapan, NJ | Jun 2022