What people are saying... What people are saying... Back to profile
Everything was very easy from start to finish. The team worked to help me through the process and they were helpful when I had questions. Very happy with how I was treated.
Ian S. - Irvine, CA | Mar 2022
Shaun Wooley and his team made refinancing my home so easy and stress free. Shaun Wooley is the best!
Sharon M. - Nampa, ID | Mar 2022
Great service, allows willing to spend the time to explain and make sure all options are reviewed.
Kevin D. - Santa Ana, CA | Mar 2022
Shaun was bend over backwards helpful. Answered every question, multiple times until everything made sense.
Steven S. - Fullerton, CA | Dec 2021
The process was smooth and easy. The communication was fantastic!
Kenneth S. - Eagle, ID | Dec 2021
Was smooth and very accommodating to my questions.
Donald F. - Highlands Ranch, CO | Dec 2021
Good communication, smooth and easy process
Christina B. - Laguna Niguel, CA | Nov 2021
THE PROCESS WAS SO SMOOTH AND EASY
Skyler C. - Villa Park, CA | Nov 2021
Shaun Wooley and his team are awesome!
Mark F. - Eagle, ID | Nov 2021
They helped us every step of the way! Nothing was a surprise and we knew what our payment would be based off any offer we made and that gave us peace of mind!!
Angela P. - Boise, ID | Oct 2021
Process was painless. It all went fast with no problems
Vera M. - Eagle , ID | Oct 2021
The process was so easy and seamless. Everyone was very helpful through the process.
Sandra B. - Pflugerville, TX | Sep 2021
Customer Service is awesome!
Adam M. - Meridian, ID | Sep 2021
Shaun Wooley handled our original mortgage 5 yrs. ago and was exceptional--with our recent refinance, Shaun and his team were beyond exceptional (if that's possible). They were all very professional and courteous and kept us advised in a timely manner throughout the entire process. Unlike other mortgage brokers we used in the past on prior houses, there were no surprises. We also appreciated Shaun's timely responses to our questions concerning various options and alternatives. In addition, Anna Frazer did an excellent job handling the process and the details locally which insured a seamless outcome. We couldn't be more satisfied.
David E. - Riverside, CA | Sep 2021
Shaun went above and beyond for my family and that means a lot.
Russell H. - Eagle, ID | Sep 2021
Excellent support throughout.
Kevin K. - Trabuco Canyon, CA | Aug 2021
Very easy to work with and good communication from everyone.
Anthony H. - San Clemente, CA | Sep 2021
Great employees, easy process
Cassidy L. - Meridian, ID | Jul 2021
Shaun and i have completed other loans and has always been professional and gone above and beyond my expectations in helping me through the loan process.
Charles B. - Wrightwood, CA | Jul 2021
Shaun and the team always make the transactions very easy. We have done multiple loans already with guaranteed rate.
Ricky E. - Eagle, ID | Jun 2021
My loan officer was there every step of the way.
Daniel P. - League City, TX | May 2021
Easy to work with and my contact was pleasant to work with.
Costel C. - Orange, CA | May 2021
Shaun Wooley was great, very knowledgeable and helpful throughout the process.
Rudolph G. - Newport Beach, CA | Apr 2021
Well done job in a timely manner
Karen P. - Scottsdale, AZ | Apr 2021
Shaun Wooley, for the second time using him, was expeditious, efficient, and communicative along the entire process. He did in 3 weeks what couldn’t be done in 4 months with a different lender!
Michael U. | Mar 2021
Shaun wooley is an excellent communicator and stuck with us the entire time
Jeremy W. | Mar 2021
The process was easy and I was kept informed and guided through. Everyone was very helpful and I saved money on the appraisal.
Lisa W. | Mar 2021
The refinancing process was painless and professional.
William C. | Feb 2021
Shaun Wooley, VP of Mortgage Lending was a great help to us. He took time to explain every question we had and review each step, one at a time. He was a pleasure to work with.
Craig O. | Aug 2020
We are very happy with the process and experience
Marcus F. | Dec 2020
Efficient, over communicative and helpful
Michelle T. | Feb 2021
Exceptional service and timely responses to any and all of my inquiries.
Kirk W. | Aug 2020
Smooth transaction, good communication, user friendly technology
John William Michael B. | Nov 2020
Seamless process, easy to work with portal for uploading docs, high level of communication and was regularly updated throughout the process.
Joshua S. | Dec 2020
We worked with Shaun Wooley and he was very personable and covered all of the details. I enjoyed knowing that he was knowledgeable and would take care of everything that was necessary.
Sandra B. | Aug 2020
Shaun was great to work with! He made things easy and was very responsive.
Corrina W. | Sep 2020
Shaun Wooley and his team is the reason why. Shaun is extremely responsive and communicative. He explains things and is proactive in providing updates on where I was at in the process. His professionalism made the process as easy as possible. Whenever I had a question he made sure the question was answered and that I understood.
Joshua N. | Nov 2020
Shaun Woolley was instrumental in making the funding of my loan seamless. From his ability to be reached easily, to his assistance and follow up with the online document locker, the process was the easiest of ANY of the mortgages I have opened.
Michael U. | Dec 2020
Shaun helped us with our previous loan even without earning our business. He truly cares.
David A. | Jan 2021
The customer service here was top notch. My questions were always answered and we got everything accomplished in a timely manner.
Chadwick R. | Aug 2020
Guaranteed Rate was informative, helpful, and walked me through each step of the process.
Andrew B. | Sep 2020
Their attention to customers, ensuring all questions are answered and attention to details is incredible.
Kevin D. | Nov 2020
best rate from the beginning without any false pretenses, basically I liked the direct honest upfront best rate
Dong C. | Dec 2020
The "team" that handled our loan were exceptional in the service they provided.
SALVADOR E. | Jan 2021
Easy and secure transaction.
David P. | Aug 2020
The team at Guaranteed Rate was great at making sure I provided all the necessary documents to keep things moving forward. There were a few hiccups that we had to deal with but they were all unrelated to the GR team. The GR team was very patient and helped through things that none of us were prepared for dealing with.
Laurie H. | Sep 2020
Shawn and Sandy are excellent. They communicare every step of the process and are always quick to respond to any questions, comments, or to confirm receipt of documents received. They are extremely dedicated to helping people achieve their goals of being able to buy/refinance a home! This is our 2nd refinace with them. They were able to help us get a Great loan that is perfect for our needs. I would highly recommend them to people we love and our community!
Joseph S. | Nov 2020
The customer service we received from Shaun Wooley and the rest of his team went above and beyond anything we could have expected. He truly cared about helping us and wanted us to get into a home as soon as possible - and it showed through his actions. We especially appreciated the quick response times and his willingness to answer all of our questions right away, even the smallest ones without ever making us feel like a burden. We've never experienced such ease and excellent service while securing a home loan. Shaun was the best!
Myles C. | Dec 2020
Shawn was amazing to work with. He was very responsive, proactive and supportive during the entire process.
Kenneth S. | Jan 2021
Shaun Wooley was excellent. He made the process a pleasure.
Brandon L. | Jul 2020
Great communication with agent
Erika H. | Jul 2020
Easy to work with, responsive.
William C. | May 2020
The service I got was great, I was regularly updated on the status of my refinance and the process overall was easy.
Marta H. | May 2020
Easy transaction with no drama.
David P. | Apr 2020