What people are saying... What people are saying... Back to profile
Shirley Mueller went out of her way to help feel supportive! Shirley everything she could to ensure I was well informed, and I understood the process each step of the way.
Gloria A. - Clermont, FL | Apr 2022
The entire process was very easy. Give Rate what they ask for when they ask for it and it’s really simple and fast.
William S. - Canyon Lake, TX | Apr 2022
The team of Shirley Muller is the best I have ever worked with, always kept me informed of what was going on with my loan.
Victor B. - San Antonio, TX | Mar 2022
They got the job done! Shirley and her crew were great!
Kevin P. - Amarillo, TX | Mar 2022
Very smooth process from beginning to end. Never had any doubts!
Latoya W. - Round Rock, TX | Mar 2022
Miss Shirley and her team were the best. With my disabilities from Iraq I was emailing them constantly (PTSD) they truly keep me calm throughout everything.
Charles C. - College Station, TX | Feb 2022
Very personable, nice, and I felt very comfortable speaking with all the representatives. Trustworthy. Professional.
Jerry M. - Huntsville, TX | Feb 2022
Easy process, and great to work with
Jason W. - El Paso, TX | Jan 2022
They was fast , friendly and very helpful
Marie O. - Tamarac, FL | Jan 2022
The process was easy , and hands on experts with VA
William D. - Evant, TX | Dec 2021
Shirley, Angie and their team are amazing. Customer service is their specialty. It was truly a great experience. They made my first home purchase one to remember.
Derrick V. - Sugar Land, TX | Nov 2021
Shirley, Ashley and Lori were amazing!! Smooth process
Lorena A. - San Diego, CA | Nov 2021
Outstanding service all questions and issues resolved promptly.
Brian C. - Lancaster, TX | Nov 2021
LOTS OF CALLS TO LET US KNOW WHAT WAS GOING ON WITH THE LOAN.GOOD JOB FOLKS.
Leon B. - Abilene, TX | Nov 2021
Shirley Mueller and her team, especially Ashley Lundgren, provided great service to me.
Wilson P. - Lubbock, TX | Oct 2021
Because they did a great job
Travis L. - Canyon, TX | Sep 2021
Great communication through every step of the process
Timothy R. - Keller, TX | Sep 2021
They provided excellent customer service and did what they said they would donwen they said they would do it!
Latausha P. - Rosenberg, TX | Sep 2021
Very friendly and professional team!
Joseph R. - Spring, TX | Aug 2021
Communication was a breeze, even during “off hours” and weekends.
Jerry K. - San Antonio, TX | Aug 2021
Shirley and her team was amazing. I am a repeat customer and will continue to use Shirley.
Phuong L. - Aliso Viejo, CA | Aug 2021
Very professional and kept me informed
Darnell T. - Garland, TX | Jul 2021
Shirley Mueller and the team in Austin are just very personable and make you feel like friends. This was truly a different experience than I've had with other lenders. I loved the enthusiasm and staying with me all the way to the end and beyond.
Steven B. - Humble, TX | Jul 2021
Great customer service and very prompt.
Sergio L. - Woodbridge, VA | Jul 2021
The staff was completely organized and extremely helpful
Walter H. - Hawley, PA | Jul 2021
They were efficient, professional, knew how the VA loans worked and just friendly!
Tonja D. - Murchison, TX | Jun 2021
Because their the best. This is our fourth move with Shirley and her team and their five star
Bernard P. - New Braunfels, TX | Jun 2021
The team was professional and consistent.
Brandon M. - Fort Worth, TX | Jun 2021
Shirley's team is very organized and great customer service. ??
Kenneth C. - Corpus Christi, TX | Jun 2021
The loan process was very easy and informative. Shirley and her team we amazing to work with again.
Joshua C. - New Braunfels , TX | May 2021
One of the easiest platform that I have used and the staff were friendly and quick to response.
Quang L. - Cedar Park, TX | May 2021
Very smooth transaction and great communication, Shirley Mueller and her team were fantastic!
Ginger V. - Dallas, TX | May 2021
Everyone involve were responsive and supportive.
Eddy M. - Lufkin, TX | May 2021
Shirley, Catherine and Ashley were amazing to work with
Isaac G. - Elmendorf, TX | Apr 2021
They are great! Ashley is a true professional.
Vincent P. - Humble, TX | Apr 2021
Very smooth process overall. Communication could have been more timely for certain steps, but closing happened on time and the team was accommodating.
Carlos V. - Wimbledon, LO | Apr 2021
Their service was absolutely awesome!!!
Timothy C. | Mar 2021
The Entire team at Guaranteed rate was amazing when it came to communication and responsiveness as well as finding solutions to any problems that arises during the loan process
Damion P. - Wilkes Barre, PA | Apr 2021
Friendly, courteous, and professional staff that can close out a refi very quickley.
Michael K. - The Colony, TX | Apr 2021
They responded immediately and made the process smooth.
Christopher S. | Mar 2021
The we''re very informative, attentive and worked very fast!
Florencia T. | Mar 2021
The entire process was very simple and stress-free
Nathan L. | Mar 2021
The whole process went smoothly.
Martin C. | Feb 2021
Staff was professional, knowledgeable and proficient.
James S. | Feb 2021
All the associates with Guaranteed Rate Lending that I spoke with were both friendly and knowledgeable and helped make my home loan process painless and expedient during this unprecedented time in our nation's history.
Jeffrey L. | Dec 2020
Lowest rates! Did it all from home during a pandemic. Great service!
Jimmie S. | Feb 2021
The loan process was easy and stress free.
Richard F. | Dec 2020
They were amazing and kept us informed
Jeremiah P. | Dec 2020
The ease of getting the loan, Never any pressure and all the empolyees are exceptionally polite and knowledgeable.
Harry S. | Dec 2020
Excellent customer service
Shaun P. | Aug 2020
The people that worked with me were great and most helpful.
Zhenia S. | Aug 2020
Shirley and her team were very responsive and helpful through the refinancing process.
Justo M. | Dec 2020
Excellent buyer experience.
Lorenzo C. | Aug 2020
Customer service is outstanding.
Gerardo R. | Oct 2020
Efficient, friendly. Kept us informed every step of the way through our refinance. Their rates were good and did not change mid process.
Allan K. | Nov 2020
Shirley and her team were fantastic! Each person were wonderful to work with and assist me with all questions I had regarding the loan and funding process.
Edward E. | Dec 2020
Fast, effective professional
Patrick P. | Jan 2021
I was able to get what I wanted, everyone was very professional and helpful.
Willie H. | Aug 2020
Having completed 5 previous mortgages or refi's this experience with Guaranteed Rate is hands down the very best of them all.
Jason J. | Oct 2020
Jason A. | Nov 2020
Excellent customer service
Kenneth B. | Dec 2020
Responsive to my calls, emails and texts. GR officers were always courteous and supportive.
Edward S. | Jan 2021
Shirley and Ashley were amazing!!!
Jared G. | Aug 2020
Outstanding service with excellent competitive rates
John A. | Oct 2020
Excellent communication and straight forward info on rates. I was glad to get the rate that was stated from the beginning of the process. Shirley and her team are top tier in my book.
Isaac G. | Nov 2020
Outstanding customer service
Merrick D. | Dec 2020
Working with Shirley, Ashley and Karolina was just awesome!! Always kept up in the loop made everything effortless! I went through the home buying process many many years ago and that was a nightmare! I will just tell you this, I had more issues applying for a car loan than a home with them! They are just simply amazing and I recommend to any and ALL those looking to buy!! Freaking amazing
Tyron H. | Jan 2021
The staff at Guaranteed Rate are of the highest caliber possible in regards to customer service, and also timeless. Thank you Guaranteed Rate for making our dreams come true.
Robert M. | Aug 2020
Because throughout the loan process I was treated professionally, I was made to feel like everyone cared for me and I was constantly informed of what the status my loan was. In short, everyone was a consummate professional.
Cristoval P. | Oct 2020
Shirley and her entire team were amazing throughout the whole process. They were responsive and made getting my first VA loan extremely easy!
Luke E. | Dec 2020
Best service and professional employee I have associated with
Howard G. | Jan 2021
Kept me informed through the whole process , and made buying my first house easy.
Michael L. | Jul 2020
Promptness and professionalism
Jimmie M. | Aug 2020
Everything was a smooth transaction for me. Great people to work with.
Brandon H. | Sep 2020
Team stayed in constant contact and made sure everything was in order
Gregory W. | Oct 2020
Shirley and her crew were amazing!!
Steven G. | Nov 2020
Great customer service! 24/7, and very personable.
Charles B. | Dec 2020
Because they’re super helpful and the staff is friendly
Dawn S. | Jan 2021
They where easy to work with and came through with the loan
Joel D. | Jul 2020
Agent very helpful, responsive. Lowest rate of 7 lenders researched.
Marc R. | Jul 2020
They were very helpful and did all the paperwork as soon as they got it.
Aaron R. | Jul 2020
I've already referred your company, specifically Shirley Mueller, to my clients.
Brian T. | Jul 2020
Shirley and her team were in contact with us though the entire process. They answered all of our questions, as first time buyers there were many and not always intelligent ones. Despite our confusion on several issues, they were patient and understanding.
Jose O. | Jul 2020
Great service, easy to talk with people.
Philip M. | Jul 2020
Knowledgeable and friendly staff who took very good care of us.
Margarita N. | Jun 2020
Shirley and her team were great to work with.
Ronald G. | Jun 2020
Effective product and hard working folks.
Gregory R. | Jun 2020
Because Shirley has always been honest and up front
Margo G. | Jun 2020
The loan processor went the extra mile to get our loan approved.
Robert B. | May 2020
Very nice, informative and quick
Brian A. | May 2020
Both processes that I’ve gone through with Shirley and her team has been top notch.
Arnaldo G. | May 2020
friendly knowledgeable agents willing to answer an question.
Walter G. | May 2020
Excellent Team service lead by Shirley Mueller.
Howard B. | May 2020
Good service with clear communications.
Robbin H. | May 2020
Shirley Mullen, help me time past,she professional.
Cornelius M. | May 2020
They are very knowledgeable, efficient, patient in explaining the Mtg process, friendly, they work hard and they work late hours
Dinorah P. | May 2020
Because Shirley and her team deserve nothing less! The BEST experience!
Winston B. | Apr 2020
Shirley and her team were phenomenal.
Melvin J. | May 2020
Shirley’s team was five star
Bernard P. | Apr 2020
Responsive service, Shirley Mueller is great
Bruce K. | May 2020
The great work of our life an officer and her team !!!
Paul M. | Apr 2020
Experienced professionalism at every Elster of the process
Maximo M. | May 2020
Each process went well! DocuSign is fabulous! Everyone was polite and patience during the covid19 shutdown.
Rudy A. | Apr 2020
Worked with Shirley before
Eduardo W. | Apr 2020
They explained everything very well, did exactly what they said they would do and in the time frame they set. Excellent team.
Farris N. | Apr 2020
Working with guarenteed rate was easy, they made things understandable for first time home buyers.
Joshua A. | Mar 2020
Shirley and her Team were very easy to work with and knowledgeable.
Harry S. | Mar 2020
Because they were honest, informative and quick!
Dawn S. | Mar 2020
Shirley and the whole team was helpful and prompt; I had everything I needed for each offer I contemplated. Bravo you guys! I would highly recommend!
Hamilton N. | Mar 2020
They got everything done in a timely manner, and kept me updated
Derrick D. - Victoria, TX | May 2022
I have used Shirley Mueller in the past on another mortgage loan. Shirley is the reason why I chose Guaranteed Rate she and her team is amazing!
Leonard H. - Irving, TX | Jun 2022
Knowledge and quick service
Reyna L. - West Palm Beach, FL | Aug 2022
Very helpful in every way. Excellent communication along the way. They make you feel like family not just a number.
Charles H. - Modesto, CA | Sep 2022
You all helped us so much the entire way. Any question or doubt we had, you were quick in responding with accurate information.
Gabriel M. - Kissimmee, FL | Nov 2022
Everything was super smooth and all my questions were answered.
Spencer B. - Lumberton, TX | Mar 2023
Shirley Mueller was amazing to work with, professional and extremely helpful. Very knowledgeable about VA
Robert G. | Feb 2020
Super service very professional. Well done Thanks
Curtis M. - San Antonio, TX | May 2022
The process was easy, everything was explained and the service was excellent.
Steven N. - San Antonio, TX | Jun 2022
because they are so easy to understand.
Ary P. - Bertram, TX | Jul 2022
Because Karolina, the person behind the magic, was amazing!! Every single step of the way she was there and she was always available.
Kayla W. - Round Rock, TX | Aug 2022
I was met with nothing but the best in not only providing loans but customer service as well!
Joshua T. - Bagwell, TX | Sep 2022
We have worked with Shirley and her team for the past 3 home purchase transactions we’ve completed and they never disappoint. They are knowledgeable, professional, friendly, and effective. We always feel good about the rate and fees associated with each loan, competitive and fair overall.
Daniel O. - Fairview, OR | Oct 2022
Because the service was top notch. Could not have chosen better.
Darren K. - Carthage, TX | Nov 2022
Shirley and Karolina were wonderful to work with, they are extremely helpful and guided me through the entire process.
Dan C. - Houston, TX | Mar 2023
Throughout the entire process, Shirley and Karolina were very responsive, detailed when providing information, and made things go as smoothly as possible.
Donald P. - San Antonio, TX | Apr 2023