What people are saying... What people are saying... Back to profile
I can describe this using the following words: 1. Professional 2. Responsive 3. Detailed 4. Friendly 5. Comprehensive 6. Thorough 7. Honest 8. Knowledgeable
Jaivijay R. - Manvel, TX | Jan 2022
Great service, helpful and knowledgeable
Bobbie R. - Pearland, TX | Jul 2021
Excellent service with quick easy process
Laurence H. - Houston, TX | Dec 2021
Excellent and fast service
Nami K. - Houston, TX | Jun 2021
staff was very helpful and communicated very well.
Thalan B. - Stafford, TX | Jun 2021
Great people and very patient!
Roderick D. - West Hills, CA | May 2021
Great service and constant communication from Steven McGilbray and his team.
Max S. - Katy, TX | Apr 2021
The Guaranteed Rate team was amazing. Thanks to Steven, Maggie, Cheryl and everyone else on the team
Kenneth D. - Hempstead, TX | Apr 2021
I had a great experience with Steven and his team.
Patrick H. - Tomball, TX | Apr 2021
Steven McGilbray was Outstanding!!
Dorian P. | Mar 2021
He is very helpful in answering any of my questions. I got prompt responses. Very easy and comfortable to work with.
Prem S.
Good rates...easy to work with
Urvish V. | Feb 2021
My lender Steven and his team were very easy to work with. Very helpful and professional, fast and helped me to success with my first time home purchase. They were with me every step of the way and made things very easy, I appreciate all of their work with me.
Cindy M.
Quality of service, led by Mr.Steven McGilbry!!
Charles B. | Aug 2020
Steven and team are knowledgeable, quick to respond, and overall on top of it. They were always available to answer any questions I had. As a first time home buyer this was invaluable. Steven even made himself available after hours and on weekends, if needed.
Kimberly H. | Sep 2020
Steven and Maggie were professional. Steven was regularly accessible and extremely informative. He always made my needs a priority.
Whitney H. | Aug 2020
They were very supportive and addressed my questions. They guided me the process.
Jeffery L. | Sep 2020
Steven McGilbray has provided great service and Guaranteed Rate has competitive interest rates.
Kelly C. | Aug 2020
The team was prompt and readily available to ask questions.
Jordan T. | Sep 2020
Great service, very helpful team
Cindy M. | Oct 2020
Service was amazing! Was always there to answer any questions or concerns.
Brenda R. | Nov 2020
responsiveness, ability to complete closing virtually
Jason Y. | Jul 2020
Prompt response times to questions asked.
Basil S. | Jul 2020
Ease to work with and patience with answering questions
Akhilesh K. | Jun 2020
They always take good care of us with service and any concerns that may come up.
Penelope E. | Jun 2020
Recommended from a friend.
Hunter F. | May 2020
Very professional, thorough, excellent follow up with client, clear communication
Glenda E. | May 2020
They were super helpful and accommodating with the process. If we needed anything, they were super quick to respond.
Leslie T. | May 2020
Overall, Steven and his team were great. He was extremely helpful throughout the process and he quickly responded to all of my questions. I would highly recommend Steven to my friends and colleagues.
Ryan R. | May 2020
Steven McGilbray's service and attention to detail.
Miguel K. | May 2020
Great experience working with Steven. Really helpful guy who was quick to reply to all communication and was patient with all my questions. If you’re stressing over where to start with a mortgage or refinance. this is the guy you should talk to. He made it easy.
Hunter F.
Steve once again excelled in assisting my wife and I with our refinance. He was incredibly responsive, flexible, thorough and straightforward, willing always to answer any and every question to make sure we understood all details. A second great experience with Steve.
Miguel K.
Overall great experience working with Steven and his team. He was very professional, timely and informative throughout the process. All of our questions were answered promptly with thorough responses and I never had to expedite his team in order to get to the next step. I would highly recommend working with Steven at Guaranteed Rate!
Ryan R.
If you are looking for an Honest and Reliable Mortgage services to Finance/Refinance your home you should talk to Steven. We were very pleased with his services, always kept us updated on our Loan progress. I would recommend Steven to my near and dear family friends, knowing that they would be taken care from the start to the end of this process.
Murali D.
Steven was great and very responsive
Eric L. | Mar 2020
Customer service and professionalism.
Laurence H. | Dec 2019
We used Steven McGilbray at Guaranteed Rate for both the purchase of our home several years ago and for our recent refinance of our home. The whole experience was flawlessly handled.
Victor W.
Steven was great in answering all questions that my wife and I had. In those trying times he went above and beyond to help. We are so grateful for the Guaranteed Rate team and do highly recommend to anyone looking to purchase a home!!
Laurence H.
We originally contacted Steven looking to finance an investment property. He gave us some tips and ideas but what excited me the most was his rates and fees. After realizing he had rates lower than our credit union, Steven helped us refinance our first home loan. He got us a 15 year fixed with a mortgage payment less than our original 30 year fixed loan. He responded within an hour to all our questions, kept us up to date during every step of the process and was a pleasure to work with. We will definitely work with Steven again and I recommend you work with him too.
Josslyn S.
We were buying our first home and assumed the process would be long, grueling, and tedious, but Steven and his team made the entire buying process very quick and simple. Their online system was very easy to see what documents were required and they were very quick to respond to emails and the many questions we had. I would recommend Guaranteed Rate to anyone looking to buy a new home! Thanks again Steven!
Courtney F.
My wife and I decided to buy a house last minute while in the process of moving from California to Texas. Steven and the team at guaranteed rate made this possible and we couldn’t be happier about the service and care they provided throughout.
Trevor B.
Guaranteed rate made this whole process very simple and seamless. I’m sure they were very busy on their end but I was contacted only when I needed to be and they were very responsive with any questions.
Trevor B. | July 2019
I had a great experience with Steven in my first home purchase. He explain things to me in a way I can understand and was very timely. I would definitely recommend him to anyone and would use him again in the future.
Stephen A.
Steven was very attentive. He worked well with my realtors and gave us an excellent monthly mortgage value. He was at our house closing and answered all our questions. My wife and I were extremely pleased with Steven.
Ben H.
Steven is without a doubt "The Mortgage Whisperer." He transformed what was a seemingly unnavigable maze into a manageable amazingly simple stress free process. His professionalism, and personable approach made the entire experience almost simplistic. Steven is knowledgeable and able to walk us as clients through the process adn prepared us to provide all the necessary documents. he led us to a timely and seamless closing. He is truly proficient at what he does. He makes you feel valuable and focuses on Blue Ribbon service. I have passed on his information to numerous friends and it is not my habit to refer anyone who is less than excellent service and integrity.
Rhea T.
I love the great communication and transparency that was shown and given. I knew where I stood and what was next. It was a great experience.
Charles T. | May 2019
Steven was outstanding. He responded so rapidly to calls and text. He never made me feel like I was annoying him or wasting his time. It felt more like doing business with a friend.
Felicia G. | April 2019
Steven and his team were great! Very personable, kind, knowledgeable and patient. Most importantly, he didn’t give up on me. I’m very appreciative that he was my loan officer. I’ll be using Guaranteed Rate in the future.
Araine M. | March 2019
I had a great experience aside from some of the back and forth with assistants on information previously given. Loan Officer Steven was absolutely amazing! He did exactly what he said he would, in the time frame stated, and everything came out how we anticipated. Overall a happy camper!
Sarah D. | February 2019
The process couldn't have been more convenient, the loan checklist and flash close applications were particularly helpful!
Sylvon S. | January 2019
Guaranteed Rate did not waste my time. They quickly assessed whether or not I could qualify for the loan based on answers to a few questions. Once it was determined that I could qualify, the process went rather smoothly and quickly. There were no unpleasant surprises.
Ray M. | February 2019
Loan officer was great. Thanks for the service.
Nikita C. | December 2018
This is the second mortgage we've gotten through Steven & his team at Rate.com They were excellent again, allowing us to the close a week earlier than originally planned. I love that pretty much everything with the loan can be done online, it is much more convenient and easier to work with. Steven makes a point to try and attend each of his clients' closings which is just a great personal touch. He is always available for any questions via email, phone or text. I have referred him to several of our friends already. Thanks again, Steven!
Raymond B. | October 2018
Steven and his team were great! Even though there were some unexpected things and timing was complicated by me being out of the country for a week and the holidays, things were done quickly, and we got the closing down on time.
Xiaolei J. | November 2018
Steven was excellent and helped make the first time home buying experience very easy to understand and complete. He was very quick at responding to emails which made the process so much easier. I would definitely recommend Steven to friends and family.
Paul R., October 2018
Steven was on top of everything from the very beginning till the closing day. Extremely professional and approachable. Five star. Kim was also very good.
Gino I. | September 2018
The whole team was great!!!!!!! Thank you all!
Penelope E. - September | 2018
Steven and team were great to work with. Genuinely good, trustworthy people.
Adam S. | August 2018
Steven is a great loan officer. He communicates very well, is always available to answer questions and is overall a very trustworthy guy, which is not common in the lending industry these days. I would use him again in the future and won't hesitate to refer him to my friends and family for their lending needs. Thanks Steven!!!
Joshua R. - July | 2018
Everyone did a great job!!!
Jeffrey S. | July 2018
Steven was extremely responsive throughout the process and offered the best solution when some issues occurred.
Yung-Teng L. | June 2018
From the very beginning working with Steven for mortgage, I was extremely impressive by his amazingly fast responses to my millions questions as I am the first-time buyer. I could almost always get his responses faster than I expected or even like instantly. I could felt that he worked to get my very competitive rates and offered the best solution when our mortgage had to close earlier than originally scheduled. He was on the of the whole mortgage process to get the job done even if he was on vacation. My experience with Steven and his team was excellent and wonderful. I will definitely work with Steven again in the future.
Ben L. | June 2018
We've worked with Steven McGilbray through three transactions. This one was tough because of the nature of the property and because of our sellers' circumstances. As ever, Steven was professional, responsive, patient and knowledgeable. We appreciate the professionalism he brings to this process.
Donovan W. - May | 2018
Steven was excellent. He made sure that we understood how the loan process worked and was always available to answer our many questions. As first time home buyers, we appreciate his patience, thoroughness, and also humor (as the jaws of responsibility gnawed on our happiness.)
Tina N. | April 2018
Steven was very knowledgeable and helpful through the entire loan process. As a first time home buyer I had a lot of questions and Steven was always available via both phone and text, and extremely responsive to any emails. I thoroughly appreciated the personal attention and very high level of service I received from Steven, Katie and Kelly through the entire process. I will absolutely use Guaranteed Rate for any future needs and have already recommended Steven's services to a number of friends and family members.
Lamar F. - Houston, TX | JAN 2017
This is by far the most efficient way of obtaining a mortgage loan. Steven and his team were excellent right from the word go. I never had to wait for responses for any of my questions - phone, email, text. Steven was available 24/7 to answer my questions, extremely polite, responsive and a great guy with amazing leadership qualities. Nicole is one of the most detail oriented persons I have ever worked with. She is thorough, meticulous and pays close attention to details. Like Steven, she was also extremely responsive and made our loan process easy. These guys provided updates every step of the way. Jennifer and Carol were also super efficient in terms of getting us the right documents in time and providing us with updates. Steven was able to offer me a rate no other 'deep-pocket' lender could offer. We were also so thrilled to obtain some assistance towards closing. Overall, this team is extremely talented and deserve accolades in recognition of the fantastic work.
Jaivijay R.- JUN 2016
Steven McGilbray was the epitome of professional and responsive in all his dealings with me. He made the process about as painless as it is possible to make such a transaction in today's highly regulated environment. I plan to use Steven again should the need for a mortgage ever arise again.
Ellen B.- Houston,TX | MAY 2016
Steven McGilbray is excellent -- professional, responsive and experienced. He walked through everything and took the time to explain the details. We had some timing constraints, and he ensured that the process wasn't delayed and went above and beyond to keep me apprised of the process, dealing with any questions or issues immediately. I'm very, very pleased.
Miguel K. -Houston, TX | APR 2016
Steven McGilbray and his team made the complex, bureaucratic process of getting a loan pleasant. Steven in particular and others (Josh Blitz) were available even at the most inconvenient times and were always willing to answer every mundane, routine question with utmost attention and diligence. I always felt it was a very personalized loan process, tailored to my very individual needs and specifications and not just another applicant in the queue (even though that was probably where I was). Overall a very satisfying and painless experience. Highly recommended
Kingwood, TX Dec 4, 2015
This team works REALLY fast! Steven and his team seemed like they were working AROUND THE CLOCK, and the document management software they use is awesome. Steven was there for the closing, which was really reassuring. And they're rates and fees were very fair. Extremely impressed overall. Only issue is: they work SO fast that I was always the bottleneck to get them the information they needed to close quickly. As the customer, that's great, but they also inadvertently make that pressure sometimes a negative experience.
Houston, TX- Nov 13, 2015
I switched from Chase to Guaranteed Rate. I couldn't have asked for better service from Steven! I got a great interest rate on my loan. No hassles or runaround. Fast, efficient and friendly. Ensured that funding was done so I could closed on time. Thank you!
Houston, TX- Nov 5, 2015
I had a great experience with Mr. .McGilbray - all of my questions were answered very quickly, I got a good interest rate, and he was able to successfully push my loan through very quickly so that we could close early. We made an offer on and executed the contract for the house on 9/11, and were able to close on 9/25. Everything went very well!
Houston, TX - Sep 25, 2015
Steven did an impressive job on helping me get the loan. He is knowledgeable, transparent to their charges and policies, and extremely prompt to all my questions and requests. We got a very good interest rate from Steven and he did a great job estimating the closing cost so there was not any surprises at the closing.
Katy, TX 77450- Sep 18, 2015
Steven was amazing. Very friendly, helpful and efficient. He was always available whenever I had questions!
Lauren U. – Houston, TX | SEP 2015
Steven and his team were extremely prompt, tenacious and most importantly, Steven demonstrated that he truly cared for the customer by attending the closing on a Friday afternoon.
Ranghavan R. – MISSOURI CITY, TX | AUG 20
Check out this Yelp review for Steven McGilbray! Thanks to the patience and talent at Guaranteed Rate; we were able to close on our home July 23, 2015! Step by step, we were given detailed explanations for everything throughout the entire process. The housing market in Houston, TX is crazy and our case was unique, but our team of professionals (Steven McGilbray, Brock Green & Antoinette Broussard) took our situation and swiftly got us through the madness! I highly recommend this company! The huge lender credit for closing was the bonus! See full review: http://bit.ly/1gHc5XW
CT C. – Pearland, TX | AUG 2015
Steven did a great job in handling the whole process. He is extremely responsive and that was one of the biggest reasons why I chose Guaranteed Rate. He was very prompt and answered all the questions professionally.
Nikhil G. – Katy, TX | July 2015
Steven did a great job. He was helpful and responded quickly when we had questions. He answered our questions clearly and concisely.
Wendell K. – Houston, TX | May. 2015
Steven McGilbray did an outstanding job for us as our loan officer from the very beginning to the very end. If you are looking for excellent customer service, transparency in the process and extremely quick responsiveness to any questions you may have at any time, Steven is your man! He earned our highest praise and he will earn yours as well if you elect to choose him for your new home purchase. I was also impressed with Guaranteed Rate's approach to mortgage lending and the informative articles they host on their website. I strongly recommend their services.
Victor W. – Houston, Texas | Mar. 2015
We shopped our loan before we chose Steven. He had the best rates, but he was also the most attentive and accessible. We would use him again in a heartbeat!
Cara F.
Steven is very passionate about his service. He is very responsive, flexible and customer oriented. My experience has been very great with Steven and Guaranteed Rate. Our closing was done under 21 days and he could have got it done sooner if required. He was also available during our closing to make sure everything goes smooth and very few lenders do that. 5 stars and Highly Recommended.
Satya K.
Steven and his team were able to close the loan in record time. Thanks!
Sugar Land, TX June 25, 2014
Steven was great. Literally available at all hours on any day to answer our questions by phone or email. Extremely prompt. He made our first home purchase really easy and he tried to take as much of the anxiety out of the process as possible. Really great guy.
A Satisfied Customer
Steven, it was a pleasure working with you and your team and I am happy that I decided to finance the home through you guys. Even though, for now we shake hands and move different ways, I shall try to stay in touch with you. Good luck to you and family and wish the best.
N.P.
I was extremely satisfied! Steven was attentive, thorough and patient with us. He also kept us abreast of the rates and consistently tried to make the deal better for us. He matched any competitive rates where he could and explained the process fairly thoroughly!
Osama K. -- Houston, TX 6/30/2014
Steven and his team, Judi and Christopher, are very professional, organized and very diligent. Cannot be more happy to have chosen Steven as my loan officer. Very professional, dignified, patient and extremely helpful. Steven personally makes sure that he attends all of his closings and he kept his work by attending ours. Really appreciate the effort. My interaction with Steven. Extremely impressed!
Navneet P.
Steven knows his job very well.He makes the lending process to go smoother from start to finish. I will pass this recommendation to all my friends to work with Guarantee Rate. He is very amicable and always has a smiling face. I respect him from the bottom of my heart. Our closing was beyond my expectation, preformed so quickly along with a very well refined closing process. I am so happy.
Zufan F. -- Houston TX 3/3/2014
Steven and his staff, especially Judy, answered all our questions and were so helpful. Judi went beyond the call of duty when a difficult situation arose around our closing (which was not the responsibility of Guaranteed Rate)
House Buyer -- Katy, TX 12/31/2013
We found Steve a very energetic, straightforward and and honest person to work with for our home loan. Always reachable, he even picked up the phone after evening hours. He gave us a competitive rate and the process of loan approval was as smooth as could be. Steve certainly has our strong recommendation for the home mortgage loan.
House Buyer -- Sugarland, TX 2/8/2014
Not only did Steven beat everyone on price, he ran circles around everyone on communication. 11pm emails were returned. Saturday morning conversations were held. At closing, he's there in case a last minute hiccup happens. Working with him was beyond a pleasure, it was a privilege. And Judi, his counterpart, was fiercely on top of everything that needed to be done.If you're in the market for buying a home, obligate yourself - your financing and peace of mind will thank you later.
House Buyer -- Richmond, TX 2/25/2014
Steven was really professional, and really fast. He came strongly recommended and I second the recommendation. He turns around loan paperwork as fast I think possible. And explains it all succinctly.
House Buyer from Spring Valley, TX
Steven got us the best deal and was available anytime day or night to answer questions. Also he got us ready to close in just over a week in a painless process.
Buyer from Sugar Land, TX
Steve was fantastic to work with. Being first time home buyers, my husband and I were new to the process and a little intimidated by the lending experience. However, Steve explained everything and was easy to get a hold of if we had questions. His whole team is exceptional and I wouldn't hesitate to recommend him to a friend or family member.
Townhouse Buyer from Houston, TX
Steven and his staff, especially Judi, answered all of our questions and were so helpful. Judi went beyond the call of duty in helping us when a difficult situation arose around our closing (which was not the responsibility of GuaranteedRate.)
House Buyer from Katy, TX
We were getting ready to close with a different lender and they did a bait and switch, we were referred to GR, he was great, in one day he had sent me something explaining everything, we closed withing three weeks. He delivered on what he promised and was very professional. Closing money was $11,000 less than what we thought we were going to have to pay and the rate was lower!
Rachel Elizabeth Butler
“Steven and the Guaranteed Rate team exceeded my expectations with their dedication and professionalism. From the outset, they got me better rates and lender credits and closed the loan faster than the other institutions. I felt that Steven was committed to my cause all throughout my process. The lines of communication were always open and Steven was always available to provide updates and coordinate with other team members to ensure seamless delivery. I high recommend Guaranteed Rate!”
Akin A. – Cypress, TX – 7/2013
“Steven closed my loan from start to finish within 2 weeks. He set realistic expectations upfront and carried them out with vigor. He always replied to my phone, email and text messages within minutes. Steven was humble, tolerant and kind throughout the entire process. I watched in awe time as Steven put his heart, mind, intellect and soul into even the smallest things. His enthusiasm truly moves the world!”
Syed R. – Sugar Land, TX – 8/2013
“Steven did an amazing job walking me through every step of the mortgage process. As I am a first homebuyer, he was able to explain everything to me and keep me on target. I had less than a month to close on my house and Steven kept everything organized for a successful closing. Thank you, Steven!”
Kristen A. – Houston, TX – 9/2013
“Steven is one of the hardest working people I have ever met! Thank you so much to Steven and Guaranteed Rate!”
Aria S. – Houston, TX – 9/2013
“Steven is a very professional individual. He got through the loan paperwork in no time. He was very prompt and was available almost 24 hours a day to answer our questions. We were amazed that we got a response from one of our emails at 11 PM within minutes. We are very thankful to him and his team!”
A. Kumar – Richmond, TX – 10/2013
“I was very impressed. Steven worked day, night and weekends to complete my purchase. I was so glad that he communicated directly with my representative and the title company. This was a very seamless process and Steven is a perfectionist! We got our loan and closed all within 15 days.”
Stacy S. – Houston, TX – 10/2013
“Extremely satisfied! Steven McGilbray and his team walked us through the process every step of the way. They were always prepared and able to answer any questions I had. Everybody told me I was crazy when I told them we were closing in 2 weeks. Steven gave me a list of documents to get together and I did it. 2 weeks later I'm in my dream home! This is the only way to buy a house these days. I am telling everyone about Guaranteed Rate even if they're not buying a house!”
Chris J. – Houston, TX – 10/2013
Special thanks and recognition to Steven McGilbray for his sincere helpfulness, diligence and professionalism throughout the entire process all the way to closing. He is truly exceptional.
Bonifacio I.
Everything went smoothly, there were no redundant requests for information and Steven McGilbray ensured that I clear on the expectations from the get go. Steven McGilbray is a rock star! He worked with me and the other members of the team to ensure all promises were kept and made this a totally painless first time purchase for me. He was available at all times and I'm really impressed by his professionalism and commitment to customer satisfaction. Phone calls and emails were answered in a very timely manner and Steven was patient in explaining concepts/requirements to me.
Akinkunmi A.
Steven was very responsive in tracking the rates and locking everything in and get the process moving. Steven was great to talk to and very knowledgeable. This is my 2nd loan with Guaranteed Rate although not with the same person. I felt Steven worked to earn the business and stayed on top of things.
Nuo T.
It was a pleasure working with the Guaranteed Rate team. Competitive pricing and the closing process was very easy. Steven McGilbray is very experienced, proactive and able to resolve any problems quickly. He was available late evenings and weekends that helped tremendously. Will definitely use Steven, again and recommend to everyone.
PT & LG
Steven McGilbray helped us buy our first house a couple of years ago. Rates being low, we contacted Steven along with others to compare. We decided to go with Steven and Guaranteed Rate, they did a fantastic job. Highly competitive rate closed in under 30 days. Steven’s team of Christine and Christopher helped achieve our refinance goals. Professional and excellent at communication great experience, whether protecting my online security or being proactive providing updates. I would not hesitate to work with Steven’s team again I encourage others to do so.
C.A.
It was a pleasure working with Steven McGilbray and Guaranteed Rate on our recent mortgage refinance. Steven provided upfront information about rates, and options and what to expect from the process. I proceeded with Guaranteed Rate at a surprisingly lower rate that other lenders could not offer. Steven was helpful, answered all questions and really made himself available. In the end, the loan closed more quickly and expediently than I expected, based on previous experience with other lenders. I would not hesitate to work with Steven again, or recommend Guaranteed Rate to others.
R. Song
As a consumer, I was very satisfied by the excellent customer service and information I was provided during my recent refinancing of my home. I worked with Steven McGilbray and his assistant Christine Medina, both of whom were very professional throughout the entire escrow process. They even allowed me to complete the closing at my place of work, so as not to inconvenience me with having to make an extra trip out to some title office. I highly recommend this Chicago-based lending company to anyone seeking a mortgage, or in need of refinancing!
Brian C. - Chicago, IL 9/2012
Closing went smoothly and addressed issues quickly on closing day.
Ramon R. - Houston, TX | Dec 2022
Easy to understand and transparent process. Great customer service
Anil S. - Sugar Land, TX | Aug 2023
Every staff member I engaged with was involved and knew the particulars about my file and what was needed!
Cassandra M. - Mesa, AZ | Sep 2023