What people are saying... What people are saying... Back to profile
Jim and his team was very good about explaining the process and what to expect. They responded to my emails, phone calls, and texts in a timely manner. The whole team was very pleasant to work with.
Luc N. - San Jose, CA | Sep 2021
fast and fairly easy process
Angele P. - Capitola, CA | Aug 2021
They worked hard an I was happy
Eric G. - San Jose, CA | Jul 2021
Incredible experience, made everything so easy and comfortable. Extremely helpful with answering questions and guiding me through the entire process!
Kathryn G. - Berkeley, CA | Jun 2021
The team was very responsive.
Mitchell M. - San Jose, CA | Apr 2021
Great service and follow up. Guided me through the whole process
Philippe D. - New York, NY | Apr 2021
Satisfied with the whole process
John P. | Mar 2021
Team is great to work with and very much appreciate their quick responsiveness and easy explanations.
William W. | Mar 2021
Great customer service, quick responses, explanation of the process each step of the way.
Indira D. | Aug 2020
Excellent service. They kept me informed throughout the whole process
Pamela S. | Feb 2021
Good response from local rep. Great communications and organization.
Kathryn S. | Aug 2020
Excellent team. Easy to work with.
Kruthika M. | Dec 2020
On time, professional and Jim Sullivan was perfect
PHILIPPE R. | Aug 2020
Transparent process. Good communication.
Rajeev B. | Sep 2020
Good Communication throughout the process
Donald H. | Dec 2020
Easy to work with. Very professional team.
Kruthika K. | Aug 2020
The staff I interacted with were all very customer service oriented
Abiola A. | Oct 2020
It was a seamless pain-free process. Jim was always available when I had questions and got quick responses.
Vinod P. | Nov 2020
They worked with us to select the plan that was right for us, even as we changed our minds. They had constant communication with updates and new or additional requirements.
Margaret H. | Dec 2020
Very responsive and helpful
Michelle M. | Jan 2021
Timely response, and great service.
Mohan J. | Aug 2020
Dealing with Jim Sullivan was always easy and he and his team were clear with what we needed to do. They also replied quickly to queries.
Robert H. | Sep 2020
Great experience, easy to work with and friendly.
Christian F. | Nov 2020
Guaranteed Rate makes life easy. I know many people that experience massive headaches when trying to refinance.
Christopher M. | Dec 2020
Reliable information, prompt responses, personal attention.
Margaret S. | Jan 2021
Simple and effective process. I am very happy with the results.
Shawn S. | Jul 2020
I have nothing specific to complain about. Whole process went well.
Kevin K. | Jun 2020
Jim and team are very easy to work with and I feel confident everything is being handled quickly and correctly
Matthew H. | Jun 2020
Competitive rate, good communication, made it easy for us.
Jonathan G. | Jun 2020
Great rate and service was friendly and supportive
Angele P. | May 2020
All staff were always available (via phone and email) to answer questions. Uploading documents to the portal is easy and helps to organize the process.
Vianney J. | May 2020
Working 65+ hours a week - it was very beneficial to complete most of my refinance endeavor online via Guaranteed Rate's secure portal. Jim and Renee Sullivan (and their team) were great! I really appreciated the way that they always provided prompt answers to clarifying questions.
Christie D. | May 2020
Commitment to support the client
Naim R. | May 2020
quick response, great service
Yintung C. | May 2020
Jim was so easy to work with and explained things thoroughly.
Daniel M. | May 2020
Because Jim is the authority in the field.
Daniele G. | May 2020
Amazing service, friendly, knowledgable
Jatinder V. | Apr 2020
Good team to work with. Challenging times as we locked right when the market tanked which made the process difficult.
Gary G. | Apr 2020
ease of working with the Sullivan Team
Ann J. | Feb 2020
Jim and Renee were wonderful- everything was done promptly, questions answered completely, supporting staff was very communicative - very smooth transaction.
Sandra R. | Feb 2020
I am giving Guaranteed Rate a solid 10 rating because they were amazing, efficient, fast, and they had outstanding customer service! As a first time home buyer I had alot of questions and someone was always available, literally immediately to help answer any and all questions and be sure I understood.
Jessica R. | Feb 2020
My wife and I were beginning the process of buying our first home together and were introduced to Jim and the extended Sullivan team through our real estate agent. We had a less than stellar initial experience on our first time applying for a home loan through a different mortgage broker company and can gratefully say our experience with the Sullivan team was the exact opposite and nothing short of exceptional service. Jim was very helpful in explaining the various types of loans we could qualify for and the pro's and con's of each option and was available day or night to answer any question we had as we started to make various offers. Once we had an offer accepted, Jim took the time to meticulously explain the variety of forms, letters, and documentation we would need to complete to close on our first home in a very tight escrow period. Sylvia was also extremely helpful in organizing and gathering all the required financial documentation and signatures needed to put our loan together and finally Andre was very helpful in walking us through step by step as we completed our final documentation signing. I greatly appreciate the care and attention provided by the Sullivan team as we navigated our first home purchase and will recommend them to any family or friend looking to purchase a home in the future.
William W. | Jan 2020
Jim and Renee have been our go to for all of our mortgage needs for years. They have helped us with investment properties, main residences, and a second home. They always find a solution and the process is easy. Clear communication about which docs we need to send, follow up consistently and have found us the most competitive loan every time. We love working with them and will each and every time!
Noelle M. | Jan 2020
The team at Guaranteed Rate are very proactive and super responsive. As first time home buyers, we had a lot of questions and the team was very patient with running through those in detail, and being flexible with our work schedules to jump on ad hoc calls. They made this intimidating process seem like a breeze, and we are incredibly happy with the team!
Radhika S. | Dec 2019
Great help even over the holidays, closed on time with a tight timeline.
Gregory P. | Dec 2019
I met Jim through a referral when we were buying a 2nd home. My regular bank dropped me at the 11th hour claiming this was a hobby investment, but they were gracious enough to introduce me to Jim, who they assured me would be able to help. Team Jim went out of its way to make sure they found me a suitable lender, and went even further in making sure all my documents were in order before forwarding them to the lender. What was comforting in this entire process was Jim's reassurance that they will be able to fund the investments, irrespective of how long it took. Jim had a regular channel of communication with the Sellers agent and kept the seller calm when the process took longer than expected. By the way, turned out I needed flood insurance, and my regular insurer gave me an $8k quote. Jim was quick to mention that sounded absurd, and referred me to a different insurance which helped reduce the $8k to less than $4k (50% reduction). I have nothing but good things to say about Team Sullivan. Please let me know if you need a referral.
Steve N. | Jan 2020
Team Sullivan is indeed a DREAMTEAM! They helped me not once, but twice buy a condo and thanks to their efficiency, organization and excellent communication, we were always on point, on time and had everything we needed. No balls dropped here. Both Jim and Renee, as well as their dedicated staff, make the , a million steps needed to get a loan, easy peasy. I would recommend them to just about anyone!
Irina D. | Sept 2017
My wife and I have foreign income, live abroad, but are US citizens. As one would expect, this is not an ideal situation for a standard mortgage. To make matters worse, we were out of the country when escrow closed! The documentation was demanding, but with Jim and Renee navigating the way, we managed to get through all of it and were financed with a reasonable, fixed rate, 30 year loan. What impressed me most of all were Jim's reaction time (I don't think he sleeps at night - poor guy), and the support staff (cheers to Sylvia) that was right at our backs through the whole process.
Tom A. | Aug 2018
Jim, Renee, and all of team Sullivan were fantastic throughout the process of buying our first home! They gave us clear instructions of what documentation we needed to gather, made it super simple for us to be able to submit all the documentation electronically (which was our preference) and were always very responsive to questions about the process (since this was all new to us). Jim even came to our signing at the title company and it was great to have someone available there who could clearly explain to us what the different forms were and what our options were along the way. The best part was how quickly they managed to get everything done for us, we were actually able to close a day sooner than planned because of how dedicated and efficient they are at their jobs. I would definitely recommend them and their team to everyone!
Tony R. | Jan 2018