What people are saying... What people are saying... Back to profile
Excellent in every way! Kept us informed every step of the way!!
Patricia D. - Longs, SC | Apr 2022
I enjoyed working with everyone at Guaranteed Rate, especially Brad Gardner. From the beginning of me just reaching out and talking about how to get pre approved to the end process, he made everything easy.
Justin S. - Jacksonville, NC | Mar 2022
They were very transparent and held my hand through the whole process
Anne R. - Apex, NC | Mar 2022
Great service, very responsive
Patrick N. - Wrightsville Beach, NC | Mar 2022
Great experience, very helpful with the process!
Zach I. - Wilmington, NC | Mar 2022
Everyone I worked with at Guaranteed Rate along the process of buying my home was expedient, helpful, and so kind.
Lucas L. - Concord, NC | Jan 2022
Fast and very professional!
Edward P. - Wilmington, NC | Jan 2022
Guaranteed Rate offers excellent service. They kept us abreast all along the way. Exceptional in every way. Would highly recommend to anyone seeking a superior lending service!
Patricia D. - Longs, SC | Jan 2022
Suzanne was nothing but awesome in both my original purchase and refinance of my first home. I’ve seen and heard horror stories of other lenders and I wouldn’t go with anyone but Suzanne. For any future home purchases she will have my business
John M. - Wilmington, NC | Jan 2022
They were on top of everything from start to finish!
Daniel A. - Winston Salem, NC | Dec 2021
Very easy to work with -good and frequent communication
Brian C. - Raleigh, NC | Nov 2021
They were easy yo work with and everything was smooth
Robert T. - Wilmington, NC | Nov 2021
Great customer service!!!! They are always there when you have questions or need help filling out documents. My most recent purchase, the closing only took 30 days without out any issues.
Terry E. - Barstow, CA | Oct 2021
Easy to work with and made the process painless
Dustin F. - Greenville, NC | Oct 2021
Everything was top-notch from start to finish. Customer Service at its finest! Lori, Thanks for everything you did to help me make this happen so efficiently.
Tricia N. - Wilmington, NC | Sep 2021
The team was wonderful and timely on communicating!
Tammy O. - Holly Springs, NC | Aug 2021
They are the best! Suzanne's team is spot on.
Tara E. - Bolivia, NC | Jul 2021
Throughout the entire process Guaranteed Rate was right there. Their prompt communication throughout the process was excellent!
Patricia D. - Longs, SC | May 2021
smooth easy process and friendly people
Robert D. - Holly Springs, NC | Apr 2021
The entire team you have is outstanding. Quick responses from everyone.
CHRISTOPHER H. | Aug 2020
My lender and her team worked tirelessly to make sure I was able to close when I hoped to:)
Karen C. | Sep 2020
Suzanne Neblett, Tracy Dillard and Haley Hedrick did an amazing job processing my loan, but MOST importantly they were extremely efficient and *supportive* through out the entire process. I'm a single lady on a tight budget and they helped make it possible for me to own my own affordable forever home after renting a 500sq foot apartment forever(well 3 years). I will be forever grateful to this incredible group!!
Stacy B. | Nov 2020
They made things for us so easy and always offered to help answer any questions we had. We had a great experience.
Dennis R. | Feb 2021
They met and exceeded my expectations.
Darrin D. | Aug 2020
Excellent and prompt service!
Kimberly M. | Sep 2020
The teamwork and personable support is a key factor in my recommendation. I recommended GR to my boss.
Louis G. | Oct 2020
It was so easy and I got a great rate. Suzanne and her team are fantastic.
Sabrena C. | Nov 2020
Any question or concern i had was addressed promptly. If there was a problem, it was handled immediately. Customer Satisfaction and I felt like the team always had my best interest in mind was the reason for the high rating.
Christopher H. | Dec 2020
Takita and Suzanne were very good to deal with and I like the DocuSign/online features
Harry K. | Jan 2021
Very knowledgeable and always a phone call away to answer any questions that arise.
Brian C. | Jul 2020
Excellent customer service
Frederic M. | Jul 2020
Went outside of the box to find a solution
James L. | Jun 2020
Mainly because working with Suzanne was so fast and easy.
Charles T. | May 2020
Responsiveness and great people to work with
Joanna G. | May 2020
Awesome on all fronts, great communication and love the website to download docs.
CHRISTOPHER H. | Apr 2020
they work very well with people
Al'trey P. | Feb 2020
Suzanne Neblett and her team was awesome to work with. The process was such a breeze. Her team had great follow up. If I ever had any questions they were easy to get a hold of and always had the answer.
Ashley W. | Dec 2019
The team were great, friendly, and knew they stuff and made you feel important.
Tisha P. | Oct 2019
The entire team at Guaranteed Rate, led by Suzanne Neblett, was wonderful! They made the process so easy and stress free.
Carolyn K. | Sept 2019
Suzanne made everything extremely easy and her whole team were great communicators!!
Karen C. | August 2019
Suzanne and her team took amazing care of us and exceeded all expectations.
Kevin E. | July 2019
Suzanne made everything extremely easy and her whole team were great communicators!!
Karen C. | August 2019
Suzanne went above and beyond all expectations to ensure my loan went smoothly and delivered on every one of her promises. She is a pleasure to work with.
Horace J. | August 2019
Wow! What a great experience! Suzanne and her team in Wilmington were so patient, professional, and personable. My entire process took several months and had two failed attempts at buying a home. Throughout the whole process Suzanne and her team were constantly exceeding my expectations. I will tell everyone how wonderful my experience was and refer family and friends every chance I get.
Daniel A. | April 2019
Suzanne and her team made this experience an extremely smooth one. Friendly, knowledgeable and understanding of my needs throughout the entire process. I thank each of you for your hard work!
Brian C. | April 2019
As a first-time homeowner, Suzanne and her team made my experience an easy one. They were informative, fast and friendly. I would recommend Guaranteed Rate to any home buyer.
Erin M. | February 2019
This was an effortless and easy process from start to finish! I Was impressed with the products and the professionalism of the loan officers. Working with Mark Vernon and Suzanne Neblett was a true joy, and I felt that they went above and beyond to ensure my loan closed on time!
Meredith J. | January 2019
Great experience start to finish. Very easy and painless. Suzanne was a pleasure to work with.
Paul F. | January 2019
Lynn, Lori, Lloyd, and Suzanne were great to work with! This is my second time working with Lloyd... The process was a great experience and much easier than previous times with other mortgage companies.
William B. | October 2018
The overall process went well. Great team. I think the amount of personal information was too much and specific requests were not followed (who to contact, information that should not be required such as supervisors email address). The design process on documents throughout the process was easy, and the ability to print and review documents before signing at the close was helpful!
Christopher H. | October 2018
Lynn, Lori, Lloyd, and Suzanne were great to work with! This is my second time working with Lloyd... The process was a great experience and much easier than previous times with other mortgage companies.
William B. | October 2018
Suzanne at Guaranteed Rate is a true professional and pleasure to work with. I am highly recommending Guaranteed Rate to any of my friends and family who are seeking to obtain a mortgage. Thanks for your excellent service.
Patricia D. - July | 2018
Suzanne did my last two mortgages, and they were the easiest and most professionally handled I’ve ever had. Can’t say enough good things about her!
Jeannie C.
Suzanne Neblett rocks. When I purchased my current home last year, Suzanne was a natural choice as a mortgage lender, based on her reputation in the community, multiple referrals from her clients, and my personal impressions of her character through our mutual charitable and social interactions. My experience working with Suzanne professionally exceeded even these high expectations. She sized up my situation as a self-employed homebuyer, got me the rate and terms I needed, coordinated the entire process seamlessly with her colleagues, put up with my occasional diva fits, and closed my loan at least a week earlier than expected. WELL DONE! Highest recommendation for Suzanne...
Anne G.
Great customer care. Always responds
Tina L. - Candler, NC | Dec 2022
From start to finish, Mrs. Suzanne Neblett did and exemplary job handling the entire mortgage process. We are grateful for all of the hard work Suzanne put into securing our loan. She was organized , thorough and professional. She made sure we knew exactly what information was needed from the very beginning and if we had any questions, she was easy to contact and her response time was impeccable. Suzanne was always keeping us updated on the progress of the loan with constant communication. Her patience and kindness put her above the rest and we are so glad we put our trust in her. The quality of service provided was beyond our expectations and highly recommend her services.
Lynn M.
Extremely helpful , Efficient, and friendly
Peyton C. - Wilmington, NC | Dec 2022
They went above and beyond to secure my loan
Nedzida K. - Leland, NC | Jun 2023
As a Realtor, Suzanne is my go-to lender referral! She worked my personal refi and I have referred her several of my new home clients. She stays on top of the transaction along with her team making sure everyone is updated and continues on to closing with seamless effort. Whether you are a first-time buyer or a seasoned buyer, you won’t be disappointed when you chose Suzanne as your lender.
Jennifer B.
Very helpful through the whole process.
Jennifer M. - Surf City, NC | May 2022
It was the easiest loan process. They were very quick with getting the loan approved
Christine J. - Hampstead, NC | Jun 2022
Because you all are amazing!! Quick, easy, professional—literally no hiccups in the process.
Enrique P. - Raleigh, NC | Nov 2022
Super professional, helpful, and expedited processing.
Montgomery L. - Wilmington, NC | Jun 2023