What people are saying... What people are saying... Back to profile
The process was smooth and painless.
Keith J. - St Charles, IL | Feb 2022
Everything from start to end went quickly and smoothly. All communications from every person involved were prompt and understandable. My questions were answered immediately. I was amazed by how quickly the process moved along.
Carol K. - Round Lake, IL | Jan 2022
Great and very responsive communication
Robert B. - Lombard, IL | Jan 2022
Susan Voelz was amazing to work with. She kept us informed and answered all the questions we had as first time home buyers.
Kelly H. - Batavia, IL | Jan 2022
Excellent communication and customer service led by Sue Voelz.
Sean W. - Geneva, IL | Dec 2021
Sue Voelz is awesome to work with! Made the process very easy and straightforward.
James H. - St Charles, IL | Oct 2021
Because Sue Voelz was so helpful and knowledgeable.
Dion R. - St Charles, IL | Sep 2021
For me, it was a process that took just about a month. I was told the closing would be by the middle of the month and it was.
Catherine H. - Wheeling, IL | Sep 2021
all steps of this process was easy to follow and accomplished. questions I had where resolved quickly. I had excellent guidance through Sue.
Gary S. - Montgomery, IL | Sep 2021
First refinancing, information was very clear and felt very confident with Guaranteed Rate. Great experience with the people we worked with.
Eliot L. - Downers Grove, IL | Aug 2021
Susan Voelz was incredible!
Thomas G. - Downers Grove, IL | Jul 2021
Walking me through everything and Sue was very thorough.
Edward R. - Elburn, IL | Jun 2021
very responsive, friendly -- the whole process went very smoothly
Susan S. - Lemont, IL | Jun 2021
I’ve worked with Sue Voelz for over 10 years and continue to have great experiences working with her and her team. She is responsive, proactive and a pleasure to work with.
John B. - Glen Ellyn, IL | Jun 2021
Front start to finish the whole process went very smooth. Anytime we had a question it was answered very quickly. Any paperwork sent to us was always explained in detail as to what it was about. The loan process always involves a ton of personal information being supplied but working with GR made it much easier. Would highly recommend to anyone looking to do a loan
Todd F. - Batavia, IL | May 2021
Trust & Efficiency of service
Lisa M. - Maple Park, IL | May 2021
Great service and easy to follow
Angela T. - Chicago, IL | Apr 2021
Sue Voelz and Linann Vitoe were amazing
John L. | Mar 2021
Sue was very friendly, easy to work with, and made the transaction as smooth as could be.
Ryan B. | Mar 2021
This is our third experience over with them over 12 years and they have always been helpful, thorough and reliable.
John B. | Mar 2021
Honestly, it was Sue Voelz who made this whole process tolerable. She stayed on top of everything we needed. She contacted us almost daily to let us know where we ere in the process. She was reachable all times of the day.
Jeffrey B. | Mar 2021
Working with Sue was amazing. She’s incredibly thoughtful and clear.
Chirag G. | Feb 2021
Very professional employees.
James B. | Feb 2021
I have worked with Sue and the team on a number of occasions. Always flawless execution.
Daniel G. | Sep 2020
Service was great including plenty of follow up contact.
Anthony C. | Feb 2021
Our mortgage advisor Sue Voelz was unbelievably helpful! She went out of her way to make this mortgage work for us and I cannot fault a thing. This is our first mortgage and buying in the US for the first time and she made is seamless for us
Hannah B. | Sep 2020
Sue Voelz and team made the process of refinancing super easy for me. They were very helpful and responsive during the entire process.
Maria C. | Nov 2020
Susan was responsive and easy to work with. Kept us on track and kept it moving forward
Joel B. | Dec 2020
Sue Voelz is awesome. Great follow up and very service supportive throughout the process.
Waden W. | Sep 2020
Great communication with Sue Voellz along with the online signatures.
Richard H. | Nov 2020
Sue Voelz did a great job!
Troy S. | Dec 2020
Sue was fantastic to work with as she was extremely responsive and helpful/supportive through the whole process.
Jonathan S. | Sep 2020
Susan Voelz was amazing! Always kept us updated and made the refinance process easy.
Stephen S. | Nov 2020
Excellent service, we are a repeat client and Susan did a great job!
Derek R. | Dec 2020
I have worked with Sue Voelz for many years on refinances and mortgages. Sue has always been professional and knowledgeable in every area of lending. She made the mortgage process easy and offered great guidance throughout the entire process!! Sue is the nicest person and the best at what she does! I would highly recommend her for any of your mortgage needs.
Anna S. | Jan 2021
Communication was very good
Mark Y. | Sep 2020
Greatly due to the professionalism of Sue Voelz. Sue went above and beyond to provide me all the information I requested from start to finish. Sue responded to all my emails and calls, day or night, keeping me informed every step of the way. I'm happy with my new lower interest rate as well. Thank you Sue and Guaranteed Rate for an incredibly fast, seamless and quite pleasant refi experience!
Dawn S. | Oct 2020
Sue Voltz was extremely helpful in the process
Sheldon G. | Nov 2020
Have used them 3 times now and already recommended to friends. Excellent service from Sue Voelz and team
Sean W. | Dec 2020
We have worked with Sue Voelz for more than 20 years. She is the ultimate professional and we trust her immensely.
Ricky T. | Jan 2021
The GR team, especially Sue Voelz is amazing.
Dustin L. | Sep 2020
Our GR agent Sue Voelz is great to work with.
Michael R. | Oct 2020
Sue worked very hard for us during these crazy times.
Kenneth B. | Nov 2020
Excellent service from start to finish....professional in all respects
Mitchell N. | Dec 2020
Super easy to work with, and very quick! Thanks!
Christopher O. | Jan 2021
Best service and ease of doing business.
Mark L. | Jul 2020
Because Sue Voelz is awesome
Sean S. | Jul 2020
Sue Voelz is the best worked with her for 25 years
Shawn N. | Jul 2020
They make the process so easy. Sue is great to work with and is prompt in her responses and explanations.
Nathan S. | Jul 2020
The staff,especially Sue Voelz were very helpful
Angela A. | Jun 2020
The service and care they continually provide
Samuel V. | Jun 2020
My experience with Sue Voelz was very positive. I feel she worked hard to give me the best rate possible.
Marianne B. | Jun 2020
Great job, very responsive
Nicholas K. | Jun 2020
there was never any time I did not know what was going on and all my questions where always answered. Covid made things more difficult and they still performed.
Andrew H. | May 2020
So easy from start to finish.
Russell L. | Apr 2020
Great service and follow through every step of the way.
Zachary D. | May 2020
Great service from my mortgage consultant... always communicating, and really on top of things. A real pleasure to work with!
Christopher O. | Apr 2020
Sue was fantastic, easy to work with and very responsive.
Jonathon C. | Apr 2020
I thought the overall experience was above average
James W. | Mar 2020
Because Sue Voelz went above and beyond to get me the best rates in a short time. There were no problems at all!
Glenna D. | Mar 2020
I have worked with Sue Voelz for over the last 20 years. Everyone at Guaranteed has been easy to work with and very prompt.
Ricky T. | Mar 2020
Excellent service, great communication!
Christopher O. | Mar 2020
Excellent service as always
Sean W. | Mar 2020
Sue Voelz is amazing. She was extremely helpful and explained the process every step of the way. Even our realtor commented on how wonderful she is.
Alyson M. | Feb 2020
Sue Voelz has assisted us with mortgages and re-finances for almost 20 years. She has always been a professional, swiftly and competently helping us through the maze of such financial transactions.
Kurt N. | Feb 2020
Sue Voelz made my loan experience excellent with fabulous communication
Ellen R. | Dec 2019
Sue was fantastic to work with. She responded quickly to my calls and provided the info I needed
Maria B. | Dec 2019
My experience was fantastic from beginning to end. Thank you to Sue Voelz and her team for outstanding customer service. I will definitely recommend Guaranteed Rate to others!
Donna D. | Aug 2019
Sue Voelz is the absolute best! She made the process so easy for my husband and I, as first time home buyers. She was so responsive and patient with us and answered all of our questions in such a timely fashion. Couldn't have asked for a better experience! Thanks again!
Kelly A. | July 2019
We were very happy with the process and the way we were treated.
James H | July 2019
Sue voelz did a fantastic job, made it a very pleasant experience.
Manuel G. | May 2019
We did a refinancing, and it is a long process. But we had a lot of help from your representatives, and they were always able to clearly explain what was going on.
Steven L. | December 2018
I cannot say enough about Sue Voelz and her team in the Geneva IL location. World class service and personal attention to every detail of this very stressful process! Thank you so much.
Benjamin M. | December 2018
Had a great experience overall. When we had a question regarding our loan documents or any other question it was quickly answered and resolved. Working with Susan L. Voelz and Carla Hastert was a great experience! They were professional and answered all the questions we had and we're easily accessible. Thanks for a great experience overall and a smooth transition with our loan and closing.
Freddy L. | August 2018
My loan officer, Susan Voelz, was such a pleasure to work with. She was very patient, made herself very available to answer all my questions, and did a great job estimating my closing costs. Everything went very smoothly at my closing. I have her, primarily, to thank for that!
Marianne B. - August | 2018
Sue did an excellent job for me and I highly recommend her.
Rick F. | July 2018
I was a first-time home-buyer and using Guaranteed Rate was a breeze. My loan officer, Sue Voelz, was absolutely fantastic to work with. She answered all of my questions promptly, was super friendly, and explained everything to me in a way that was easy to understand.
Elizabeth L. | June 2018
I was a first-time home-buyer and using Guaranteed Rate was a breeze. My loan officer, Sue Voelz, was absolutely fantastic to work with. She answered all of my questions promptly, was super friendly, and explained everything to me in a way that was easy to understand.
Elizabeth L. | June 2018
Sue made the whole process as painless as possible. She answered all of our questions, even on weekends!
Daniel K. | June 2018
Sue made the whole process as painless as possible. She answered all of our questions, even on weekends!
Daniel K.
Sue rocks! Herself or her assistants would keep me updated on any new info and even if there was nothing new to share they would check in. Thank you for your hard work.
Katie - March 2017
Sue Voelz was great to work with! She was on top of everything and really made the entire process enjoyable! If we ever make another local move in the future we would work with Sue again.
Travis, March 2017
Sue is the best closer we have ever worked with over the last 35 years.
Jack and Bonnie Z.
Sue Voelz is outstanding to work with. Her follow up and detail is second to none. She is an asset to Guaranteed Rate.
Jeff and Meg W.
Thank you so much! We are very excited and happy that everything went without a hitch. It was so great working with you and your team as you all were very friendly, helpful and professional with us. We cannot thank you enough for all of your hard work! We will definitely send friends/family your way when they are ready to take the plunge into home ownership.
Luke and Jess J.
Sue Voelz and her team were awesome to work with. They made what others said was not possible, possible for me. I strongly recommend Sue and her team for mortgage needs!
Vince B.
Sue Voelz is the best, most highly professional person we dealt with in our purchase and sell transactions.
Dick and Karen H.
Sue Voelz and her team were great to work with and made difficult matters easy for me, I would definitely recommend Sue!
Jim C.
Sue was amazing. We would definitely recommend her to others.
Jim and Ann A.
Sue Voelz is amazing. Her professionalism and attention to detail were fantastic. I would recommend Sue to anyone.
Bob and Fran G.
I had a wonderful experience with my Loan Officer, Sue Volez. I had many things going on in my life with starting a new job, buying my first home as a single woman and moving to a city where I didn't know anyone. Sue made my life easy and told me exactly what was needed and when. If I missed something, she was right there to remind me or just give my advice or just friendly encouragement. She felt like a great friend helping me through the process. Thank you. Sue! I have already passed your name on.
Anne D.
Sue Voelz made the process seem very easy! We went directly through Chase Bank for a previous home purchase and were not overly thrilled on how they handled some things. Sure and Guaranteed Rate have been a breath of fresh air!!
Christa I.
Thank you so much for helping us get our loan so we could purchase our dream house! We cannot be happier with the house and we could not have done it without you. We cannot express our gratitude enough, and plan on referring others to you.
Brian & Amanda Hamill
Thanks for your incredible work on this one! Everyone at the closing was amazed with how quickly and smoothly this loan was processed. Very impressive! THANKS!!!
Jim M. – Coldwell Banker Honig-Bell
Thank you so much for getting the loan through in supersonic speed. Everyone was amazed that we closed as fast as we did. We are truly grateful to you for helping us get in the wonderful house we now have. Thank you again.
– Terry & Carol V.
My agent, Sue Voelz, was very helpful in walking me through the proce. She was a tremendous help, very accessible.
Angela T. – Geneva, IL | AUG 2015
Time has passed, but Sharon and I want to say another thank you for your service to us. We appreciated your efficiency with information, prompt responses to our calls, your poise when we presented unexpected problems, your candor, and your upbeat personality. No kidding! We wish you well.
Jack & Sharon S.
Sue was amazing! She saved the deal by second voicing and I can't speak highly enough about her. I will recommend her to anyone buying a house.
Timothy V. – La Jolla, CA | Mar. 2015
Thank you so much for all of your help with our mortgage. Everything went so well and I'm sure that was all your doing!
Michelle & Adam R.
Thank you for helping us in the purchase of our first home. You were a pleasure to work with and made the process much smoother. I will recommend you to anyone in the market.
Melissa & Michele - Nov., 2014
Thanks again for all of your expedited help with our loan. We are truly appreciative!
B. - April, 2014
Thanks so much for all your help in buying our first house. You made it all go very smoothly. We are so appreciative. You are great at what you do!
Alex, Amy & Kade - August, 2014
Sue Voelz was absolutely wonderful. She answered all of my questions promptly and completely and is a fantastic communicator. She kept me updated and kept me in the loop of the progress all along the way at every step, and I greatly appreciated this. I will be recommending Sue to my friends and family.
June F. -- Baravia, IL. 9/25/2014
Gretchen and I are so thankful Sue. And we couldn't be more grateful for your amazing service, meaningful guidance and expertise offered to us during our home search. Many thanks Sue!
Adam & Gretchen Z.
Thank you so much for your guidance and helping us purchase our new home! We really enjoyed meeting you at our closing. All the best and thanks again! I hope to see you again after we move back.
Garry & Kathy W.
Sue, Thank you so much for helping us throughout our first home buying experience! You were a pleasure to work with.
Robert & Elizabeth H.
Sue was wonderful, she made every thing so easy. She is exceptionally hard working and delivers superior service. She just made my experience here great.
Brittany W. Sept. 4, 2013
Sue Voelz is the best. She was incredibly helpful and was patient with our many questions. She was incredibly available, including evenings and weekends. She even called us on 8pm on a Sunday when we were making an offer on our house. I would recommend her to anyone, especially first-time home buyers. I had a positive experience with Guaranteed Rate and would use GR and Sue again!
Jaimee G. - April, 2013
Hey check out the amazing review from Robert about Susan! “The main reason I would recommend Guaranteed Rate is because of Sue Voltz. She was fantastic always providing great response time to questions emails. Susan was very polite and knowledgeable always keeping us up to date through the entire process. Thanks Susan!”
Robert G. -- St Charles, IL -- 02/2013
It was so great working with you, Sue! Thank you for everything. This is the perfect first home! If I know of anyone looking to buy a home, I'll send them your way!
Piper L., Feb 17, 2013
I could not believe how easily everything went. Sue Voelz was wonderful to work with and this was the most painless mortgage process I have ever been through. She was organized and asked me up front for everything she needed. There was only one additional piece she needed after the initial process and that was a simple requirement. She followed up with me frequently to keep me posted on how things were going.
Pamela H. - ST CHARLES, IL 9/2012
Sue Voelz is amazing. We have worked with her twice and has proven both times that she will go above and beyond to help her clients get everything and more they want. She is honest and open from the beginning and doesn't play games. We had no issues either time working with her. She was always forthcoming with information and was always available to answer any questions we had. She makes her clients feel like they are the only important ones that she is working with. We will continue to recommend her to family and friends that are looking to buy, sell, or refinance.
Lindsey K. - Elburn, IL 9/2012
Everyone from guaraunteed rate that I worked with was prompt, knowledgable and very helpful. This team went above and beyond to make my first home buying experience as smooth as possible.
Justine R. - Batavia, IL | Aug 2022
Sue Voelz is without a doubt the greatest person to work with. I could not recommend her highly enough, this was my first house and it was easy and she was so helpful and understanding.
Scott B. - Batavia, IL | May 2023
I've worked with Sue Voelz for more than 20 years and she has always been very professional and extremely prompt and attentive to our needs and timetables. Once again we have been very well served and appreciate the great service Sue provided.
Roy C. - Chicago, IL 12/2011
Great service provided by my mortgage broker!
Kate D. - Aurora, IL | May 2022
Everyone I worked with was helpful and professional
Mark B. - Batavia, IL | Aug 2022
Sue Voelz was amazing to work with. She guided me through the entire process. Her communication was outstanding.
Maureen J. - North Aurora, IL | May 2023