Who is your typical customer and what questions do they typically have?
I usually work with first home buyers or home buyers moving into their second home who need assistance in the home buying process all together. They have a lot of questions but the main ones are what are today's rate and how much money will they need to bring to closing? My job is to assist them to make this process as less complicated as possible.
What specific steps do you use to help your customers find the best home loan for them?
Discuss long term plans to determine which loan program is best. Once I know their plans and have their information, credit score, funds, etc it's just a matter of plugging all that information in to see which loan programs they qualify for and determine which one has the best rate and fees.
What are the top 3 misconceptions people have about the home loan process?
1. There is too much paperwork to track down to apply - You actually don't need any paperwork to apply and you would be surprised what little paperwork you may actually need after all. At Guaranteed Rate we make the process as streamlined as possible for the buyer. 2. My credit is too bad to ever get approved. - Often time it's just a matter of tweaking a couple small things to get the credit to where it needs to be in order qualify in a very short time. 3. I don't have 20% to put down. - You don't need 20% down. There are several loan programs out there including no money down and possible grant programs.
What resources could you recommend that borrowers use to learn more about the mortgage process and how to ensure a successful home closing?
Reading the tool kit provided with the disclosures offers a wealth of information for the home buyer as well as many websites such as the ones from fannie mae and freddie mac.
Are you active in any local associations or community groups, and at what level? What goals and/or success have you helped these groups achieve?
Member of the United Way Auxiliary Board of Directors, Member of the Greater Gateway of Realtors, Member of the Realtors Association of Southwestern Illinois
What provides you with the most satisfaction in your job as a Loan Officer?
Going to the closing and seeing them receive the keys to their new home is the most satisfying part of my job. It's at that time the home buyer realizes their dream of home ownership when they are handed the keys to their new home.
Tell us something that makes you unique or something wacky, yet interesting about you?
Before getting into the mortgage industry I was a broker manager of a large real estate office which gives me the in sight often times into how realtors and buyers think and want to be treated.