Who is your typical customer and what questions do they typically have?
The great part of what we do: nothing can be typical, whether a first-time home-buyer, repeat buyer or refinance. Any and all questions give us the opportunity to show their knowledge and to help provide unparalleled service to simplify the home buying lending process.
What specific steps do you use to help your customers find the best home loan for them?
Bob listens and asks questions. This helps him to provide multiple loan scenarios to discuss with the customer. This helps the customer to make an educated decision for the immediate, but also be comfortable over the term of the loan.
Stephanie works to make sure each customer is placed in a loan program that is just right for them.
What are the top 3 misconceptions people have about the home loan process?
1. There is a misconception that a borrower must put 20% down in order to obtain a mortgage.
2. Clients should be aware that having multiple lenders pull their credit to explore different options can impact their scores.
3. Many people are unaware of what closing costs entail like lender, title, and pre-paid expenses.
What provides you with the most satisfaction in your job as a Loan Officer?
Bob loves satisfied customers. No doubt about it. When he says he’s always available, he truly means it. He loves after a settlement to see the smiles and feel that infectious enthusiasm of someone getting their new home! Stephanie loves seeing the satisfaction of a borrower when they are approved to purchase their dream home.
What do you enjoy doing most in your spare time when you are not helping people with their home loans?
Bob likes to play golf and basketball in his spare time. He also enjoys just being around the house and spending time with family.
Stephanie enjoys spending time with her husband and two girls.
Tell us something that makes you unique or something wacky, yet interesting about you?
Give Bob and Stephanie a call! They’ll give you a good laugh. They love practical jokes and enjoy having a good time, ALWAYS!