What people are saying... What people are saying... Back to profile
Overall very good communication, clarity of process, ease of workflow in submitting data.
Thomas F. - Chicago, IL | May 2021
They were very responsive and effective.
Donald C. - Chicago, IL | May 2021
It was a quick and smooth expierience
Danny M. - Volo, IL | Apr 2021
Ben and team are the best!
Sean C. | Mar 2021
Quick, efficient and thorough. Very helpful when I had any questions.
Meghan S. - Chicago, IL | Apr 2021
The process was easy and understandable. My questions were answered quickly and satisfactorily.
Douglas B. | Mar 2021
They were so easy to work with and very quick to respond.
Raya Z. | Mar 2021
Very smooth process from start to finish (even during a challenging environment)
David N. | Mar 2021
Good rates, good team, does exactly what they say.
Laura D. | Mar 2021
Efficient process. Professional and friendly team.
Meghan S. | Mar 2021
good process passing the information and steps from one contact to the next.
Alla C. | Mar 2021
the service is excellent!!! the communication is fantastic. We are kept up to date every step of the way. Every detail is communicated. The follow up is so good I seldom have questions but when I do I get quick speedy responses. The staff is also very friendly. I have 100% confidence in the staff and the company.
Lee H. | Mar 2021
Mortgage team of Teddy Kon was fantastic in reaching out to help us refi.
Bradley O. | Mar 2021
I really appreciate everyone helping me navigate through the mortgage refinance process especially the online portion. As a premillennial, computer technology pass me up.
Walter J. | Feb 2021
Competitive rates, quality customer service, repeat customer (so know your procedures and have confidence the team will successfully help us navigate the process)
Gregory S. | Nov 2020
Customer Service and Responsiveness
Melissa F. | Feb 2021
Pretty seamless process; Ben and his team are the BEST IN THE BUSINESS
Toni R. | Oct 2020
Service, rates, and certainty to the process.
Gregory S. | Nov 2020
The process was seamless and the responses were quick.
Cheeyon C. | Jan 2021
The whole process was seamless and so easy to navigate. From our first call to our closing.
Kathleen F. | Aug 2020
The overall process was easy
Rachel C. | Jan 2021
Excellent customer service, communication, ease of process.
Thomas F. | Aug 2020
Bought my first home 2 years ago and it was such a simple and seamless process, it was the only option when purchasing our 2nd home.
Justin W. | Sep 2020
Excellent follow up and competitive rates
Michael H. | Oct 2020
Very helpful and made the process easy and unintimidating
Wendy S. | Dec 2020
This is the second time I used Guaranteed Rate to do mortgage related business. The team I worked with this most recent time was professional, timely, and easy to work with. They made my refi "easy" and a very smooth process.
Sarah L. | Jan 2021
This is my 5th loan with GR, Ben Cohen and his team. I get a great rate, great price and the service is unparalleled!
Gregory M. | Aug 2020
Ben Cohen and his team are the best
Catherine D. | Sep 2020
Very help and communication was timely.
Tzong C. | Oct 2020
They were very helpful and walked us through each step and also let us know what to expect next and who we would be working with.
Becky R. | Nov 2020
Delivery, they close with rate stated from beginning. Attentive, Ben addressed my concerns quickly. Smooth process with friendly team. Caring, Ben sent a Birthday email and a Thank you for your business.
Terri P. | Dec 2020
Exceptional service, quick responses to questions and very patient.
Michael P. | Jan 2021
Everyone was very nice to work with and available to answer questions. It was very easy.
Allison H. | Jul 2020
My team was awesome. Everything quick and painless
Mary Kay M. | Jul 2020
Great customer service and support.
David R. | Jun 2020
the staff is friendly, attentive, and pay attention to details. Response time is extremely quick and I always feel confident when working with guaranteed rate.
Lee H. | Jun 2020
Nick Urban and Ben Cohen are great to work with. They made it easy and explained the process. Always prompt and easy to understand .
Milan S. | May 2020
This is my second time using Guaranteed Rate and I have been extremely happy with the process and the communication along the way. Not to mention the rates. I will definitely recommend Guaranteed Rate and this team to all of my friends and family.
Lora S. | May 2020
Everyone was super nice and took time to give me info when asked.
Raymond G. | May 2020
The Ben Cohen team was excellent! This was my first experience with Guaranteed Rate and I couldn't be more pleased. They were professional and truly a pleasure to work with. They communicated with me through the whole process and didn't skip a beat even during the challenging environment that we all have been faced with. I will be recommending Guaranteed Rate to my friends and family.
Geoffrey H. | May 2020
Refinance during a busy period, plus then working remotely the close the refinance with a no-contact process was very helpful to limit our exposure risk to coronavirus.
Nathaniel I. | Apr 2020
Really strong team start to finish
David N. | Apr 2020
Ben and his team are the best.
Sean C. | Apr 2020
Professionalism, easy to work with loan team, competitive rates, customer focused
Frank M. | Apr 2020
Love the service and transparency, Ben and entire team are patient, fast, thorough.
Shawn J. | Apr 2020
They make the process seamless and easy.
Kelly A. | Mar 2020
Communication and clarity are two of the most important parts of this process and no one does it better than Ben and his GR team.
Toni R. | Mar 2020
Everyone from start to finish was nothing but helpful, the e-mails were informative, and walked me through everything I needed to provide and needed to know. Any questions that I had were answered in a prompt manner, and they never made me feel like my questions were silly or that I was bothering them.
Karry K. | Mar 2020
Timeliness, clarity of terms, convenience of closing
Allison C. | Mar 2020
Ben Cohen and his team have been great
Todd K. | Mar 2020
We sent the following email to all involved, it encapsulates our experience: To Teddy, Nick, Kaye, Colin, Matt: We just wanted to extend one last thank you here for all of your hard work to get our mortgage through. We reached an agreement with the sellers on February 14, and closed on March 20th. Yes... our process was book-ended by Valentine's Day and the IL COVID-19 "shelter at home" executive order. How memorable. Despite it being personally strange to me feeling so thankful for getting to take a super big loan out, the obvious reality of it was that it enabled us to purchase a home which will be a part of our lives for many years to come. All of you here were someone with whom we interfaced directly through one point or another, and certainly there were others working behind the scenes. I know there have been flurries of emails and phone calls as it was prudent to us to ensure we had a proper understanding of all terms and agreements through the process. This entire team worked very patiently and diligently every step of the way, even through these tough times of the global crisis, and knowing about the recent uptick in loan applications. Our agent Slav spoke very highly of Guaranteed Rate at the start of the process, and we can certainly see why. So thank you very much for everything, and we wish you all good health and wellness. Regards, Steve and Nicole
Stephen S. | Mar 2020