What people are saying... What people are saying... Back to profile
Caring, thoughtful, articulated and explained the process very well, open to any questions and concerns. Thomas Griffin was super helpful to me and I'll forever be grateful.
Yetta S. - Addison, IL | Mar 2022
Thomas and crew was super efficient, knowledgeable, and delightful to work with.
Corbett G. - Chicago, IL | Mar 2022
The professionalism and opportunity to have my questions answered quickly was very appreciated. I loved the online portal.
Nancy S. - Downers Grove, IL | Jan 2022
Got approved very quickly. Very easy process
Eileen K. - Downers Grove, IL | Dec 2021
A lot of good people with GR helped us through the process to get our loan closed in pretty good time !!!
Richard B. - Canton, GA | Dec 2021
Was able to get a good rate and move quickly
Carol P. - Darien, IL | Sep 2021
I’m electronic challenged and the help I received was outstanding.
Bernard H. - Downers Grove, IL | Oct 2021
Everyone made the process so easy.
Sandra Y. - Cape Coral, FL | Sep 2021
Excellent service, communication throughout the process and easy to follow directions
Daniel C. - Lake Forest, IL | Aug 2021
Excellent service and responsiveness. I always knew what needed to be done and when. I also had quick support any time I had a question.
Ryan K. - Chicago, IL | Aug 2021
The process was easy and Tom and Madison were great to work with.
Joyce M. - Joliet, IL | Jul 2021
Tom Griffith and his team who assisted with the process. They were wonderful!
Michael D. - Elmhurst, IL | Jul 2021
Tom and his team are exceptional.
Brian P. - Downers Grove, IL | Jul 2021
They have always gotten me the best rates. They are so easy to work with.
Gregory B. - Chicago, IL | Apr 2021
Best in class service, always available for a conversation.
Mihir C. | Mar 2021
Tom and team dealt the entire process professionally and explained all the steps in details. Clarified my queries promptly along the way. Made me very comfortable through out the process.
Pavan Kumar M. | Mar 2021
Streamlined process, professional staff, great rate, responsive.
Ireneo L. | Mar 2021
Very timely, professional service. Always there to help when I had questions.
Timothy C. | Feb 2021
Tom Griffith was great, helped me asking the whole way and saved me a bunch of money.
Chad E. | Feb 2021
The team worked very hard to get this loan completed, which I greatly appreciate.
Joyce M. | Feb 2021
Responsive, good customer service, great rate
Stephanie J. | Sep 2020
Great support and attentiveness.
Sean M. | Feb 2021
Everyone was so professional and they were above and beyond helpful throughout the entire process.
Margaret K. | Sep 2020
Attentive, responsive and expeditious — from top to bottom.
Patricia Q. | Oct 2020
The service from Tom Griffith and his team was outstanding from start to finish!
Brian P. | Sep 2020
My loan officer was very transparent, responsive, and helpful. Also, the rate obtained was favorable.
Jonathan S. | Aug 2020
Easy, knowledgeable, professional
Eric D. | Sep 2020
Tom makes everything easy to do and understand. His team was always available for my questions
Kelly S. | Oct 2020
Did well on loan generation
GEORGE C. | Jul 2020
Responsive, made the process simple and concise, kind people to work with
Maureen T. | Aug 2020
The entire team went above and beyond.
Alma M. | Dec 2020
They were quick and communicated well. It was an organized process.
Bradley R. | Jul 2020
Everyone was very helpful getting me through my first time home buying experience
Robyn M. | Jul 2020
very satisfied with service received
Gary W. | Jul 2020
They worked tirelessly to get me my loan when I was very close to not being able to be accepted. And not only that but the rate I got was phenomenal. As issues came up at closing that was my fault, and the team working for me spent hours clearing it up so that I could close on time.
Stephen H. | Jul 2020
Not all went as planned, but we got thru it!!
Michelle G. | Jun 2020
The communication was awesome and the process was seamless. The gentleman that helped us on closing day was efficient and knowledgeable about our loan
Julie F. | Jun 2020
Exceeded expectations on rate finally received
Arthur L. | Jun 2020
They had a great rate and had used them before
Charles M. | Jun 2020
It was easy to do on line.
Darlene S. | Apr 2020
Team we worked with were responsive and attentive!
Nicole A. | Apr 2020
Tom Griffith and his team did an outstanding job processing our loan. It was quick and easy!
James I. | Mar 2020
When we recently purchased our home through Guaranteed Rate, Tom Griffith’s team was so helpful and professional throughout the entire process.
Kourtni W. | Mar 2020
They were able to put up with a chronic procrastinator like me and still let me close on time.
Zachary L. | Feb 2020
Guarantee rate did excellent work with me and they are honest,
Paul S. | Jan 2020
I've worked with Tom Griffith for over a decade now, and while work flows and e-methods of transacting business may change, Tom remains a top-notch representative for GuaranteedRate. He's not just our "mortgage guy", he's proven himself as a trusted family business partner. This process (due to seller's atty) was full of speed bumps and delays, but Tom and his team really came through for us and we successfully closed!
Krisse L. | Jan 2020
The GR team was quick, organized, methodical and professional.
Ireneo L. | Nov 2019
Thomas GRIFFITH deserves an A plus plus. In my harried work as a nurse practitioner, he helped me make all the deadlines. In fact I was able to relax prior to the closing, because thanks to THOMAS the paperwork was completed two weeks ahead of time. He has the utmost patience, and was available to me at all times of the day. THOMAS even said that I could call him over the Fourth of July holiday! I highly recommend THOMAS GRIFFITH for anyone going through a loan for a new home.
Delores D. | Oct 2019
Thomas Griffith was very attentive throughout the mortgage process.
Robert L. | Oct 2019
Thomas GRIFFITH deserves an A plus plus. In my harried work as a nurse practitioner, he helped me make all the deadlines. In fact I was able to relax prior to the closing, because thanks to THOMAS the paperwork was completed two weeks ahead of time. He has the utmost patience, and was available to me at all times of the day. THOMAS even said that I could call him over the Fourth of July holiday! I highly recommend THOMAS GRIFFITH for anyone going through a loan for a new home.
Delores D. | August 2019
My loan officer Tom was very helpful during this process. The team went above and beyond to meet my needs.
Lauren H. | May 2019
My loan officer Tom Griffith and his team were available to answer my questions whenever I needed help. They made the process easy and I would definitely recommend them to my family and friends!
Christopher S. | June 2019
The process was very straightforward and everything was timely communicated. The loan officer went above and beyond to make sure that I understood what was going on throughout the entire process.
Caleb A. | May 2019
Tom, Stephanie and the UW were very thorough and knowledgeable. Great customer interaction as well. Thank you.
Rosemary F. | May 2019
Everyone was very polite and help me with everything that I didn’t know I appreciate everything that everyone has done to help make the loan approval not so complicated
Corey W. | April 2019
For a first time home buyer, Tom Griffith put all my thoughts at ease and made the process easy and stress free. Will definitely recommend Guaranteed Rate to friends and family.
Amy J. | April 2019
Tom Griffith and his team were awesome to work with. They were always there to answer questions and give us positive encouragement through the entire process. The website is easy to load documents into and makes the whole thing fast and frustration free. I am grateful for my realtor; Blake Smith put me in touch with Tom Griffith. Thank You to All!
Suzanne H. | April 2019
Tom 'the bomb" Griffith was very professional and also very patient with me. Someone who had been out of the home buying game for 24 years. I definitely would refer family and friends to him. Thanks for the great service.
Jim D. | November 2018
The Guaranteed Rate Company has a very professional team to help you get a loan I bought my first home through them, and it was nice and smooth no problems now I live in my new home thanks to them very happy thank you Guaranteed Rate.
Zbigniew S. | October 2018
Want to give thanks to all who helped me on this loan. The team was great and very friendly. I will definitely give a 10 out of 10 for the job that they did!
Jason P. | September 2018
Tom Griffith was great! We had a chance to meet him at closing. He was very helpful and accommodating.
Jerald S. - September | 2018
Thomas Griffith was great! I would recommend him to a friend wanting to apply for a loan.
Michelle C. | September 2018
The loan process was made easy by Tom Griffith and his team. Thanks again for helping me purchase my new home!
Steven T. | August 2018
From start to finish, Tom was a true professional. He is intelligent, knowledgeable and gave us the guidance and support needed to lead us to a successful close. His integrity and can-do attitude are a rare and wonderful quality. Tom went above and beyond to help make this process painless and stress free. He has what it takes to get the job done. I would definitely use and recommend not only Guaranteed Rate, but also Tom Griffith. He is a pleasure to work with.
Eric W. | August 2018
The whole process was very painless. Thanks to Tom and everyone else that worked on my loan!
Roland R. | August 2018
Tom Griffith and his team did a great job!
Mary B. | July 2018
I feel that our loan officer, Tom Griffith went above and beyond to help us through this process. I appreciate all the hard work he has done and will recommend him to any other friends I have in need of a home loan. He ensured that this overwhelming process went as smoothly as possible for my family. I look forward to working with Tom in the future.
Sarah K. | June 2018
We felt very cared for throughout the process. We would definitely recommend and use your services again.
Andrew S. | July 2018
We felt very cared for throughout the process. We would definitely recommend and use your services again.
Andrew S. | July 2018
Everyone was so great through the entire process! Thank you so much. Shout out to Tom Griffith, Stephanie and Christen Caliendo - they really helped to make sure the entire process went smoothly.
Sara H. | June 2018
Tom Griffith was very professional right from the start. He was on top of everything, and was easy to talk to. Tom made it easy to work with Guaranteed Rate, and my wife and I were pleased with the process.
Thomas G. | June 2018
Tom Griffith was great to work with, he answered any questions we had.
Matthew D. | May 2018
Thomas Griffith has gone above and beyond to assist me in acquiring a mortgage in a timely manner. He has exceeded all my expectations.
Norman E. - May | 2018
From beginning to end, I felt like I had an advocate for me in the process. My loan officer, Tom Griffith, was responsive and the process was smooth even when we were in a time crunch. I was very pleased with the process of buying my new condo and would absolutely use Guaranteed Rate again.
Jane E. - April | 2018
Excellent process - very streamlined. Professional on all levels - immediate responses to questions from Tom Griffith, our loan officer.
Lynn C. - Bloomingdale, IL | NOV 2016
Tom and Liz were amazing I am extremely satisfied with their services and would recommend them to anyone I know!
Abigail T. - Chicago, IL | NOV 2016
Everyone was polite and very quick to respond to my questions. As a first time home buyer I was completely ignorant...I got walked through the entire process step by step. I truly felt Guaranteed Rate was there to help.
Alyson M. - Westmont, IL | OCT 2016
Tom Griffith did an outstanding job. He was very patient in explaining the entire process.
Philip D. - Lisle, IL | OCT 2016
This was our first home purchase and all of the personal research i.e internet, books that we read were in no way informative or as helpful than the professional service that we received from Tom Griffith , we will definitely recommend his services to all our family and friends. Thank you - Sabrina
Sabrina A. - Bolingbrook, IL | OCT 2016
Tom is great to work with. No problems :)
Lee C. - Downers Grove, IL | AUG 2016
Before going with Tom and Guaranteed rate, I received other quotes on interest rates and closing costs. Guaranteed rate had the lowest rates and closing costs. I never had a mortgage process that was as seamless as it was with Tom and Guaranteed Rate. From pre-approval to closing the loan the process was not stressful. Tom kept me informed as to where we are in the process and if they needed any other documentation. If there were any issues, the issues were behind the scenes and I didn’t know about it. Even during and after closing, Tom was in contact with me to ensure everything was going smoothly, and to see if there was anything they could help with, (other than moving). Tom was extremely responsive to any questions I had via phone and email. If he didn’t answer the phone, or I sent an email, he would respond within an hour. I would definitely recommend Tom and Guaranteed Rate.
Aaron N. - Valrico, FL | AUG 2016
Thomas Griffith and all of his staff were great. They handled everything quickly and professionally.
Jennifer B. - Glendale, AZ | AUG 2016
Tom and his team were very attentive and answered all of my questions and concerns while giving me a great loan solution, everything was magnificent and I would recommend Tom and Guaranteed Rate in the future.
Ashley S. - Darien, IL | JUNE 2016
My loan officer was the best. Tom Griffith helped me with any of my needs and answered any questions right away. He was the best loan officer I've had!
Nancy S. - Downers Grove, IL | JULY 2016
Everyone involved was great. Thank you!
Brian P. - Westmont, IL | DEC 2016
Everybody was great… Super responsive and always ready to answer any questions I had. They were able to make last-minute adjustments for me that met my family's needs, so that's a positive!
Sara H. - Evanston, IL | JAN 2017
Tom and his team did a great job of making or refinancing pain free.
Mark W. - Wheaton, IL | JAN 2017
It was an easy process!
GEOFFREY K.-KILDEER,IL | MAY 2016
I think the entire staff at Guaranteed Rate was awesome! I look forward to doing business with them again in the near future!
Adriana A.-LOMBARD,IL | MAY 2016
Thomas Griffith and Guaranteed Rate made the loan application process very streamlined and easy. They let us know when we needed to get documents and signatures in so that we could stay on track with the process. We would definitely consider using Guaranteed Rate for our future loan needs.
Scott W.-Champaign,IL | MAY 2016
Thanks Thomas, Carolyn, Liz, and Theresa for making the loan process easy and non-stressful.
Anastasios K. -Frankfort, IL | APR 2016
Outstanding team who are knowledgeable and fast!
Ryan L. - Sarasota, FL | Dec 2022
I have already recommended Guaranteed Rate to friends. Tom Griffith and his entire team were always available by phone or email, and that goes a long way in making the process smooth for the customer. They did a great job.
Ashley G - Downers Grove, IL | Feb. 2016
It was a very smooth process and they were on time with all of our loan commitment dates.
Casselyn T. - Clarendon Hills, IL | Dec 2022
Works fast and walks you through the process
Ashley H. - Downers Grove, IL | Mar 2023
They made everything easy.
Susan P. - Joliet, IL | Jul 2023
I used Tom before when he worked with Wells Fargo. You were smart in hiring him. He is a great asset to your company.
Robert A. – downers grove, IL | July 2015
Tom Griffith did everything he could to get, and keep my great rate. He was also very conscious in considering my money and not letting me incur unnecessary fees, ect
Shawn F. - Grant Park, IL | May 2022
Tom Griffith did a great job keeping me apprised every step of the way.
Lee B. - La Grange Park, IL | Jul 2022
Very attentive and informative
James J. - Glen Ellyn, IL | Aug 2022
Professional, efficient, overall excellent experience
Cathleen H. - Clarendon Hills, IL | Sep 2022
People were great to work with
Adelaide D. - Western Springs, IL | Dec 2022
Tom Griffith and his team at Guaranteed Rate communicated the entire process very clearly and effectively. A process that can be very nerve racking was made very simple and clear and they made sure myself, as the home buyer, understood everything. I greatly appreciate everything that they did!
Erik M. - Westmont, IL | Feb 2023
Speed of close and quality of customer service throughout the process
Aldun A. - Chicago, IL | Mar 2023
Personnel was attentive, helpful, prompt/expeditious and experienced/knowledgeable.
Kelly Q. - Lockport, IL | Apr 2023
My representative Thomas Griffith was incredible. The entire team was helpful and responsive to my questions. Ease of use for the electronic documents.
Robert S. - Woodridge, IL | May 2023
Loan officer was very helpful and responsive. Online portal was easy to use.
Alexander D. - Chicago, IL | Jun 2023
Very helpful, responsive and friendly.
Megan D. - Woodridge, IL | Jul 2023
Top notch customer support!
Katherine B. - Woodridge, IL | Aug 2023
Tom Griffith''s communication and work ethic.
Robert A. - Downers Grove, IL | Sep 2023