What people are saying... What people are saying... Back to profile
The entire process was seamless from start to finish. Each individual I worked with was fast to reply to my messages and emails with clarifications and answers to my questions. The best part was the videos Timothy made reviewing my paperwork in detail as if we were in a room together. It was SUPER helpful to have these in depth reviews going over my actual paperwork with the real numbers.
Laura K. - Sacramento, CA | Apr 2021
Tim and his team made the process straightforward and clear.
Jaime L. - Hanover, MD | May 2021
Low rates with excellent service
Surinder S. | Mar 2021
Great communication and quick turnaround on the whole process.
Mary S. | Mar 2021
Best rates, and great to work with
Alan S. | Mar 2021
Great rate, professional and friendly service, responsive communication
Jennifer D. | Mar 2021
Best rate, easy to do everything online
Andrew M. | Mar 2021
Everything went like clockwork.
GRANT C. | Jan 2021
Great customer service with outstanding communication.
James K. | Aug 2020
Professional service and follow through by Kelly Foster...
Carolyn A. | Dec 2020
I am extremely pleased with Tim Sutherland and his entire team keep me informed throughout the process.
Stephen R. | Sep 2020
Process was fairly easy and much faster than expected.
Charles R. | Dec 2020
Good responsiveness, clarity, and rates.
Scott P. | Jan 2021
Tim Sutherland got me a great rate. He and his team made the entire process easy, They responded to my questions quickly and addressed any concerns I made.
Michele S. | Aug 2020
prompt response and kept me well informed
Denise A. | Sep 2020
I am a repeat customer. Tim has always been great to work with and his staff provides excellent customer service and support.
Juli T. | Oct 2020
I was very happy with the rate they gave me.
OLUWAFISAYO O. | Nov 2020
Dealt with excellent, knowledgeable people from beginning to end.
Paul C. | Dec 2020
Everyone was very polite and very helpful
Dennis P. | Jul 2020
Excellent customer service and very knowledgeable reps.
Gina N. | Jun 2020
Great rates, customer service and digital process.
Jorge P. | Jun 2020
Very professional and friendly.
Patricia T. | May 2020
Very Happy with Tim Sutherland's management of the process and communication.
John M. | Apr 2020
They gave me a great rate and were able to close in the middle of a pandemic.
Joseph G. | Apr 2020
The process was rather easy to follow and all the parties were very easy to deal with
Terry B. | Feb 2020
Great service, clear communication
Brian C. | Oct 2019
Great service and attentive personnel
Ricardo C. | Dec 2019
Tim Sutherland and his team were excellent to work with on the refinancing of our home. The automated systems guaranteed Rate has in place made the process effortless on our end.
Robert L. | Sep 2019
Tim Sutherland helped me with my previous loan and he made it so easy that I used him again although I have many friends and associates who are loan officers who would have lowered the points, but I still went with Tim because I felt so comfortable working with him. He made it easy to get a preapproval. His team worked closely with me and kept me informed every step of the way. I had to cancel on a sales contract because there were some issues with the property. So we found another property and signed the contract so the loan had to be re-processed. The whole team was very understanding and was actually happy for me that I was able to find the home that I liked and they worked expeditiously to get this loan closed in less than a month! The processing team gave me their personal cell phone numbers and actually answered my phone calls on the weekends and evenings to answer any questions that I had. Jennifer texted me one late evening to ensure that I competed the closing disclosure to ensure that we would close as scheduled. I can't say enough for this group of team!! Thank you all!!
Kyle K. | August 2019
Tim and his team were so awesome to work with. Easy to get in contact with and made the process simple and seamless.
Mary S. | August 2019
All until the end I doubted if this was for real. Everything was just too easy, the rate was the lowest available, there were no hassles. I don't see the point to ever driving to a bank again to do a mortgage. At the same time, the attention was very close and personal, and the responsiveness was always almost immediate.
Nahuel M. | May 2019
Getting the loan was straightforward. I honestly can't pass judgement until I see how servicing is handled.
Tarek A. | April 2019
Timothy Sutherland and his team were outstanding from start to finish! Easiest home purchase we have had.
Scott R. | January 2019
I want to give Timothy Sutherland a big applause for walking me through the loan process and closing my loan in time. Kudos to him and his team! He has kept me updated on my loan status and was always quick in communication and responded to my questions. As a first time home buyer, and my home transaction was under a quite challenging time frame, I felt very anxious during the process, and Tim gave me great confidence and always being patient with me. He has made the process much smoother and less stressful. He also spotted the mistakes in the loan document quickly and avoid potential delay. I would definitely recommend him to my friends and colleagues.
Weixin Z. | July 2018