What people are saying... What people are saying... Back to profile
GR made the whole process easy and stress free with enough communication that we felt comfortable things were being handled.
Stefanie O. - Boston, MA | Apr 2022
Fantastic customer service and transparency with every step
Leah C. - Chicago, IL | Apr 2022
Excellent communication, fast response, clear tasks and deadlines; also, easy to work with everyone at Guaranteed Rate,
Stella W. - Blaine, WA | Mar 2022
Have always been easy, efficient and responsive
Courtney C. - Harrison, ID | Mar 2022
They made the process very easy and responded quickly to emails
Tiffany K. - Pflugerville, TX | Feb 2022
Tim Schauer and his team were there for us every step of the way and we always knew what part of the process we were in and what we needed to provide.
Carmen M. - Lemont, IL | Feb 2022
Everything went smoothly, Tim Schauer answered any questions I had
Mitchell B. - Locust Grove, GA | Jan 2022
There were no "spaces in time" where a communication went unanswered. No one was too busy to help me, nothing was put-off and it all went very well.
Donald B. - Las Cruces, NM | Dec 2021
Good communication and good rates
Joshua G. - Chicago, IL | Dec 2021
Great Rate. Prompt Responses from Tim Schauer.
Advait D. - Canton, MA | Oct 2021
Tim Schauer's team is great! Very easy to deal with and always hold our hands during this complex process
Denis T. - Alpharetta, GA | Sep 2021
Every rep I spoke to was fantastic
Braydan L. - Speedway, IN | Sep 2021
Tim was responsive and helped me every step of the way. I rarely had to wait more than minutes for a response
Craig M. - Collinsville, IL | Sep 2021
This is my 4th or 5th mortgage or refi with Rate. I would usually give a 10, but the team under Tim was not great.
Allison R. - Champaign, IL | Aug 2021
The whole process was smooth
Mark D. - Lancaster , SC | Aug 2021
Good rates, good service and ease of process.
Antelmo D. - Bensenville, IL | Aug 2021
Tim and his team have gone above and beyond helping us through this process. They were very prompt ( even answering questions after hours) ensuring a smooth transaction. Very knowledgeable people. This is the second home we’ve purchased using Tim, we plan on continuing to use him with our future purchases( hopefully another home in 2 years).
Joseph B. - Saint John, IN | Aug 2021
The process was simple and clear and Tim was a great help.
Aqua M. - Church Hill, TN | Jul 2021
Everyone involved was very patient and courteous. Everyone went above and beyond to assure that the process went smoothly!
Debbie B. - Crawfordsville, IN | Jul 2021
Great, easy to use online process
Raphael S. - Memphis, TN | Jun 2021
The team was very helpful and made the process easy as could be
Daniel S. - Millbury, MA | Apr 2021
The team was very helpful and the process was very smooth. A big thank you to my loan officer, Tim! He very helpful and answered all my questions along the way.
Brian B. | Mar 2021
Great customer service, best rate, good communication throughout the process.
Benjamin S. | Mar 2021
This is the third time I''ve used GR and the experience has only gotten better.
Antelmo D. | Mar 2021
Seamless and easy experience. The team was outstanding and a pleasure to work with.
Thomas H. | Feb 2021
Professional, Proficient, Efficient, and Responsive
Cassandra W. | Nov 2020
I got a fabulous rate with low costs and reasonably speedy service.
Russell R. | Feb 2021
Great customer service. Constant communication.
Blanca S. | Sep 2020
Guaranteed Rate gave me the best rating and Tim Schauer and his team were great to work with.
Vincent H. | Nov 2020
They were very thorough and followed up whenever information was needed!
Ramsey G. | Aug 2020
They were competitive and made the process easy.
Giselle S. | Sep 2020
I didn't have any problems and was always kept informed how things were progressing.
Marcella M. | Oct 2020
They were on top of things.
Abrar A. | Nov 2020
Very satisfied with the service and timely communication.
Muralikrishna S. | Dec 2020
The whole process was very easy. Entire team was professional and kept things moving beautifully from start to finish.
Bart T. | Jan 2021
Customer service was fantastic!
Elizabeth U. | Aug 2020
Because I got the help I needed, I got a good rate compared to other companies that I tried to refinance my house.
Gerardo I. | Sep 2020
Tim made things as painless as possible. Also gave me the lowest rate with the lowest closing costs right off the bat out of 3 offers
David A. | Oct 2020
Quick and good communication
Thomas D. | Dec 2020
Ease of use. Quick underwriting.
Saveen A. | Jan 2021
Very understanding worked with me and very nice guys
Ann M. | Jul 2020
Tim was very professional and knowledgeable. The process flowed very smoothly and effortlessly.
Scott M. | Jul 2020
Very responsive, competitive rates, and made the process seem efficient and effortless.
Brian R. | Jun 2020
just all the hope that had to gone through
Sean S. | Jun 2020
The mortgage specialist, Tim Schauer was great and provided an outstanding service to me since day 1.
Adam O. | May 2020
Tim and Nathalie were professionals and knew their job well. I had absolutely no issues with my process as I followed all the clear directions that were provided on day 1
Kinan A. | Apr 2020
I felt Tim and his team were really professional and friendly in their manner especially considering our current times/situation with the Covid19.
Donald P. | Apr 2020
Great service and competitive rates
Matthew L. | Apr 2020
They were quick thorough and detailed.
Amanda C. | Feb 2020
professional responsive efficient
Alejandro R. | Feb 2020
Tim Scaufer was great at responding to my emails and calls in a timely manner. Plus, it was a very fast process.
Patricia H. | Feb 2020
Tim Schauer, and my entire loan team were professional, friendly and very responsive.
Edward R. | Jan 2020
Tim was amazing and very informative! Always stayed calm with me
Justin B. | Dec 2019
Because of Tim Schauer. He took the time to explain mortgage options and did not pressure me. My experience with Chase was bad, so I tried Guarantee Rate and experience with Tim was good.
Richard M. | Oct 2019
The overall experience was great. I'd expect some sort of alert tracker which can inform and lower rates when market rates go down because that would avoid multiple manual follow ups but other than that, everything was great
Arijit D. | Aug 2019
They have good customer service and they are reliable.
Miguel O. | May 2019
My loan officer was very knowledgeable. He kept me informed throughout the whole loan process. I would love to use my loan officer at Guaranteed Rate for future business.
Justin K. | April 2019
Everyone was very polite, Tim was very helpful and always answered any questions that I had and explained everything that I didn't understand. Very professional and easy to work with.
Sara D. | March 2019
Tim was very cooperative with us and assisted us every step of the way with our loan. He pointed us in the right direction for whatever and whoever we needed to get the loan done. Tim, also took over someone else and worked with us and our realtor to bring this loan home. If all the loan officers are as patient and professional as Tim, you will have no problems getting more business and repeat business as well. Thank you for all the service provided.
Donnie W. | March 2019
My LO (Tim) was there for me from beginning to end. Very nice, professional and left no question unanswered. Kept me informed about each step. Always available to reach via phone, e-mail or text and response time was within an hour or less depending on urgency.
Ilona Z. | February 2019
Tim was perfect. We have been thinking about doing this for a while and have even gone so far as to get quotes from a few companies. But it was truly Tim that made us feel like this was the right decision for us and choosing Guaranteed Rate was what made sense. He offered support, research, and most importantly was both extremely helpful and knowledgeable. The entire team made the process smooth and worth free.
Joni L. | January 2019
Very helpful in finding the right program for me.
Michael B. | February 2019
I was really amazed things moved along so quickly, everyone responded promptly and very helpful and friendly
Marie M. | December 2018
Tim gave great info and the process was relatively painless, it was as easy as it could have been
David A. - Denver, CO | Jun 2022
They seemed transparent about everything and decent status updates, and finally made themselves available when I had questions.
Jason N. - Wonder Lake, IL | Aug 2022
A special thank you to Tim and Stephanie. They both were very courteous, informative and always answered my questions quickly. I so appreciate them and the company as a whole. Thank you all so much!
Sandra P. | October 2018
Our loan agent, Tim Schauer, was helpful, responsive, and friendly. He made us feel knowledgeable and ready for the process.
Erin F. - Minneapolis, MN | Jun 2022
Responsive, fast, accurate
Ted K. - Philadelphia, PA | Jul 2022
I had an excellent experience working with Tim Schauer and he was very helpful every step along the way.
Anthony M. - Pittsburgh, PA | Aug 2022