What people are saying... What people are saying... Back to profile
Because the people that worked with us especially Tim was amazing. He was so helpful and he answered all of my questions no matter how silly
Arturo M. - Hammond, IN | Sep 2021
Tim was in close communication with not only the home buyer, but also her daughter who was assisting with the process. He was patient and explained things in a way that was easy to understand.
Concetta O. - Lowell, IN | Sep 2021
I really had a wonderful experience. Timothy Trauscht was wonderful. He was very informative and always kept me abreast to what was needed. He was just wonderful. Thanks so much Tim.
Toni D. - Gary, IN | Sep 2021
They made me feel like I was their only client. Any questions I had was promptly responded to even after hours.
Cindy B. - Saint John, IN | Sep 2021
Simply because there’s no one better
Ronald K. - Burns Harbor, IN | Jul 2021
Awesome service! Tim was great!
Jennifer W. - Crown Point, IN | Jul 2021
Tim and his team were wonderful to work with, making the refinance process very smooth and stress free.
Michelle W. - Homer Glen, IL | Jul 2021
I’ve refied with Tim in the past amd it has been smooth sailing every time!
Braden M. - Homewood, IL | Jun 2021
It was amazing how fast they worked to get me in the new house. Also how helpful, kind, and patient they were.
Erik C. - Highland, IN | Jun 2021
Everyone on my team was incredible to work with, and made my first home buying experience as painless as possible. The main contact I dealt with (Tim Trauscht) made every step of the process as simple as possible and always explained what the step entailed.
Stephen D. - Tinley Park, IL | Jun 2021
Tin was so responsive, always recieved a call back or email within minutes. The process was seemless and took the stress out of purchasing.
Michelle B. - Lowell, IN | May 2021
Tim and his team did a very good job with a complex loan and closing schedule.
Peter H. - Frankfort, IL | May 2021
very helpful and prompt service , always available on phone for information or help
Rick T. - South Holland, IL | Apr 2021
Because of Tim and his team
Gonzalo M. - Hammond, IN | Apr 2021
Tim and his team problem solved for us and helped us with our unique situation/ challenges.
Jonathan H. - Highland, IN | Apr 2021
Tim was a breeze to work with. The process was easy and he explained everything well.
Andrew G. - Bourbonnais, IL | Apr 2021
Tim Trauscht has always been very knowledgeable and honest with our financial well-being. Tim has helped us through 3 finances over the past and will recommend his services to anyone I know looking for help.
Timothy N. - Munster, IN | Apr 2021
Tim Trauscht. Tim was so extremely helpful and friendly that I go out of my way to tell everyone about the incredible service I received. He made this a painless ordeal and I heard horror stories about getting through this process. I came into this very nervous and intimidated, but Tim made this a very pleasurable experience for myself and my family.
Kyle C. - Matteson, IL | Apr 2021
Tim Trauscht and all the people he works with have always been great to work with.
Patrice W. - Crown Point, IN | Apr 2021
As a first time buyer I felt the Loan Agent & company had our best interest in mind in purchasing our new home. They also made it easy to apply & kept us informed through the home buying process.
Luis A. | Mar 2021
Very responsive and helpful throughout the entire process
Tea C. | Mar 2021
The process was very smooth and everyone was quickly responsive to questions and concerns.
Aaron K. | Mar 2021
This is our 2nd time working with Tim. He’s the only one we would trust with our mortgage needs
Nathaniel D. | Mar 2021
Tim was very helpful thru out the entire process.
Alma O. | Mar 2021
We’ve worked with Tim several times and have recommended him to many friends
Craig G. | Feb 2021
Very helpful, walked me through everything.
Trinity C. | Feb 2021
They worked with me along the way
Rogers B. | Feb 2021
They responded to my messages quickly, and they answered all of my questions. Everyone was very kind and helpful. The process was much faster than I thought it would be!
Heather H. | Feb 2021
Professional and thorough service.
Dominic B. | Feb 2021
I trust them and great communication.
Cory W. | Feb 2021
Great service with Tim''s entire team that worked on our refi.
Peter H. | Feb 2021
They were right on top of everything which made the whole process much quicker.
Dakota B. | Jan 2021
Customer service is out of this world! They go above and beyond for their clients!
Juan G. | Feb 2021
Helped me with whatever I needed and answered any questions I had.
Declan I. | Jan 2021
Easy to work with. Very helpful. Super responsive.
Justin M. | Jan 2021
Great customer service responsive made the process easy
Miguel m. | Nov 2020
Because of the service that I received from Tim and everyone at Guaranteed Rate.
JEFFREY C. | Jan 2021
Everyone was friendly and efficient.
Amy E. | Aug 2020
Because Tim T. does a great Job with coordination and effort
Frederick A. | Sep 2020
Tim Trauscht did an incredible job supporting me and promptly answering all of my questions
Amy L. | Nov 2020
Excellent service was very quick for approval and closing
Andrew R. | Jan 2021
Tim and Katie were great! Made us feel Comfortable, answered our 50 million questions and dealt with our anxiety about this entire process
Thomas A. | Aug 2020
Quick process. Pretty stress free. Love doing most of the paperwork electronically.
Michael B. | Sep 2020
Tim Trauscht was knowledgeable, supportive, available, supportive, non-judgmental (finances are vulnerable topics!), patient, and very helpful.
Deryck B. | Oct 2020
Staff very informative and efficient
Margaret S. | Nov 2020
Very easy process, they do all the work.
Pawel K. | Jan 2021
At all stages of our process, Guaranteed Rate demonstrated outstanding customer service, promptness, and expert advice aimed at improving our overall experience and bottom line.
Jeffery K. | Jul 2020
Tim did an amazing job making sure all the paperwork was in on time and keeping me on task! He gave me confidence that I could buy my very first home!
Rachel B. | Jul 2020
Great service through the whole process.
Christopher L. | Jul 2020
Because of Tim Trauscht did his job 110%!!!
Robert P. | Jun 2020
Prompt and Excellent service
Tonya E. | Jun 2020
My loan officer, Tim Trauscht, did an outstanding job. My loan went through with great ease & that is saying something with the CORVID-19 virus.
Catherine L. | Jun 2020
They were very pleasant to work with and always available to help, answer questions, reliability.
David K. | May 2020
Superior professionalism, greatly knowledgeable and client friendly. nobody better
Dwayne L. | May 2020
great customer service and very helpful during these trying times.
Teresa S. | May 2020
Tim was very helpful and always available when I had questions and concerns
Juan L. | May 2020
The service our lender Tim have us was above and beyond! He answered every question we had and kept us in the loop
Justin B. | May 2020
Tim Trauscht has always been great to work
James R. | May 2020
They was always very helpful and patient when it came to me answering quet
Octavia J. | Apr 2020
Excellent experience, professional support, honest communication, timely response.
Miguel S. | Mar 2020
Honestly because of Tim Trauscht is the easiest and best to work with
Joseph S. | Mar 2020
Tim was awesome. Always had open communication and made it an easy process for a first time homebuyer.
Celia R. | Mar 2020
Tim was great with communication, quick responses, and answering questions.
Alison D. | Mar 2020
Tim kept me updated through the entire process. Very professional and helpful.
Deanna N. | Feb 2020
For its professional and personalizes service.
Jose A. | Dec 2019
Closed in 3.5 weeks start to finish. Nothing popped up to slow us down. Awesome!!!
Sally B. | Dec 2019
Second mortgage with no issues.
Theresa B. | Dec 2019
Tim Trauscht is my loan officer and he was absolutely incredible. He was on top of everything from the moment I first contacted him until after I signed my closing papers to make sure everything was right and I was happy. I will definitely recommend Tim and Guaranteed Rate to all my friends in the future. I could not be happier with the service I received from both Tim and from his team in the office. They were incredible.
Luke B. | June 2019
Tim Trauscht did an amazing professional job.
Luis R. | April 2019
Tim was the best person I could have ever dealt with. He was friendly, attentive, professional, kind and overall interest in our needs and concerns. During the whole process not once was I ever overwhelmed or super stressed out, especially with how people always complain how straining the house buying process is. My experience was super easy and pleasant, it has a lot to do with him as a person and I am extremely thankful
Joseph S. | March 2019
Tim Trauscht and his Team were AMAZING!!! I could not have asked for or had a better experience than I had, it was that exceptional from start to finish!
Laura F. | February 2019
Buying a house is a very stressful process, but Guaranteed Rate made it as smooth and easy as possible!
Zachary C. | December 2018
We were very pleased with our Loan Officer, Tim Trauscht. He was always available and ready to answer any and all questions and was great at communication. Our overall loan transaction went smoothly thanks to Tim.
Cassandra B. | December 2018
Tim Trauscht was great! I would recommend him to all my friends! I couldn't have asked for a nicer or more helpful agent.
Faith M. | December 2018
Tim Traust is the best. I have worked with him multiple times and he always comes through for me and makes it happen and keeps me calm along the way at what can be a very stressful time. I''m extremely happy with Guaranteed Rate.
Dawn S. | December 2018
I have worked with Tim several times he has always taken care of my mortgage needs professionally and promptly. I have recommended him several times, and I will continue to do so.
Brian Y. | October 2018
Tim made the process simple, he explained everything thoroughly and made the experience great. I would definitely work with him in the future.
Amanda V. | December 2018
Timothy is a fantastic loan officer; he was very informative, persistent, knowledgeable and made me feel very comfortable to contact him about any questions about my new home. I would highly recommend him and Guaranteed Rate to anyone interested in purchasing a home!
Crishonne G., October 2018
We will like to express that Tim was great, attentive, extremely helpful with any question we had, and always eager to help us. Tim made it easy for us. Thanks!
The Lopez Family - October | 2018
Tim did a great job explaining processes that were abnormally happening during our closing process. With hard work and sorry time frames everything came around and worked well.
Philip H. | October 2018
Tim has always gone over and above to make sure everything goes good.
David F. | September 2018
All aspects of loan process went quickly and successfully. I felt in good hands at all times, thanks to Tim.
Alma O. | June 2018
I cannot put into words how much I appreciate Tim Trauscht. He made me feel like I was his only client. He answered my every call and text no matter what time or day. I have referred him in the past and will continue to refer him.
Cindy B. - June | 2018
Tim, and everyone at Guaranteed Rate, was awesome! We were first-time home buyers and Tim was extremely patient and helpful with any questions that we asked. We felt like we could ask him anything, and not be laughed at, no matter what the question.
Andres H.- Brookfield,IL | JUN 2016
Tim Trauscht was amazing! He is extremely helpful and knowledgeable at what he does. He made a daunting process seem much easier. I will definitely recommend Guaranteed Rate to friends and family based on my experience with Tim. Thank you!
Delfino D.- PARKER,CO | JUN 2016
The entire loan processing team was stellar, painless. They were extremely timely in responding to all of my questions and concerns. I found them to be professional and as concerned for me as I was for myself. Billy Rapka went above and beyond to accommodate any issues, addressing any anxieties that I had during this process. He was available at every turn. Billy is a true asset to Guaranteed Rate, promote this person, reward him for his integrity. I would also like to comment on the performance of Kim Goldsby who worked on the processing of my loan. Kim was available and reassuring. These individuals deserve compensation for their amazing performance. Too many people today are quick to complain, it seems those that should be rewarded go unrecognized, lost in the landscape of those only rewarded by bad behavior.
Kristine B.- Thornton,CO | JUN 2016